George Nehmeh has over 3 years of experience in customer service roles across multiple industries. He has a track record of exceeding performance expectations and delivering excellent customer satisfaction through his communication skills, problem solving abilities, and attention to detail. Nehmeh is pursuing his Bachelor's degree part-time while working and is proficient in Microsoft Office, motivated to take on new technologies, and able to work well independently or as part of a team.

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GEORGE NEHMEH
217 S Carlisle St. · Allentown, PA, 18109
gn_b787@yahoo.com · 610-333-0507
QUALIFICATIONS PROFILE
Self-motivated and bicultural customer service professional with more than three years
of experience providing exceptional support to clients across multiple industries.
 Service & Sales: Confident communicator with high emotional intelligence and
outstanding interpersonal skills. Outstanding capacity to assess client needs and
ensure top levels of satisfaction. Strong planner and independent thinker with solid
capability in telephone-based and face-to-face sales.
 Interpersonal Communication: Bilingual (English/Arabic) with proven strengths in
relationship development and active listening. Demonstrated ability to work with
people from diverse backgrounds and constructively resolve issues.
 Problem Solving: Systematic and creative problem solver with a reputation for
getting the job done. Highly organized with the ability to use sound judgment and
make decisions. Accustomed to stepping in and assisting colleagues in crisis
situations and busy periods.
 Additional Strengths: Technologically savvy; proficient in Microsoft Office Suite.
Rapidly learn, comprehend, and apply new software and work processes. Results
oriented and strong team player.
PROFESSIONAL EXPERIENCE
WELLS FARGO – Bethlehem, PA
Phone Banker, 10/2014 – 04/2015
Related Skills: Application of Product Knowledge, Customer Service, Telephone-based
Communication, Problem Solving, Technical Aptitude, Sales
Applied banking expertise to successfully resolve customer issues. Leveraged virtual
library to keep customers informed. Boosted sales by promoting banking products and
services.
Key Contributions:
 Achieved consistently excellent customer satisfaction ratings.
 Exceeded company performance ratings by delivering outstanding work.
TARGET – Allentown, PA
Sales Associate, 10/2013 – 01/2014
Related Skills: Sales & Marketing, Interpersonal Skills, Cross-cultural Communication,
Payments
Used innovative sales techniques and product knowledge to upsell products and bring in
additional revenue. Promoted merchandise and provided product information to
customers. Served as back-up to cashiers during peak periods, managing payments.
Key Contribution:
 Recognized for consistent efficiency and high quality work.

2. GEORGE NEHMEH  Page 2
SUBWAY – Whitehall, PA
Sandwich Artist, 08/2013 – 11/2013
Related Skills: Store Management, Cash Management, Leadership, Inventory Control
Independently managed store in the absence of the Manager. Calculated and ordered daily
food quantities. Prepared high quality food for customers and processed payments.
Key Contributions:
 Earned reputation for delivering high quality products and services.
 Grew local customer base and increased store revenue.
WHITEHALL MANOR – Whitehall, PA
Dietary Aide, 11/2012 – 11/2013
Related Skills: Resident Care, Communication, Personalized Attention, Food & Beverage
Services
Provided assistance to people with disabilities including eating, walking and other tasks.
Ensured dining room readiness and served food to residents. Applied strong interpersonal
skills and emotional intelligence in working with residents with Alzheimer’s disease and
other impairments.
Key Contributions:
 Created a caring atmosphere and provided assistance whilst treating residents with
due sensitivity, patience and respect.
ADDITIONAL EXPERIENCE
DOMINO’S PIZZA – Allentown, PA
Delivery Driver, 01/2014 – 01/2015
Related Skills: Telephone-based and Face-to-face Communication, Order Management,
Delivery, Time Management, Customer Service.
Ensured delivery of products to customers within agreed timeframes. Worked directly with
customers - took orders and provided product information. Promoted products on the
phone and contributed to increased sales.
Key Contributions:
 Recognized by store Manager for being top scorer on drivers’ performance tracker.
 Received excellent feedback from customers for positive, pleasant attitude and
exceptional service.
EDUCATION
Associates degree of Business in LCCC (Incomplete)
LEHIGH CARBON COMMUNITY COLLEGE, Schnecksville, PA (2014)
Pursuing bachelor’s studies in business; commencing part time fall 2015