1. Lin d s a y McKa y
1583 Amherst Street 716.697.2891
Buffalo, NY 12203 lamckay0316@gmail.com
Profile
Fourteen years’ experience in the Customer Service Industry. Outstanding presentation, negotiation and
leadership qualifications. Proven accomplishments in service delivery, office management, event planning and
problem resolution.
Strengths in:
Social media promotion Knowledge of food service
Vendor and supplier relationships Sales and Marketing Strategies
Customer complaints resolution New business development
Microsoft Excel Personnel management and teambuilding
Cost control and reduction Quality and productivity improvement
Skills Summary
Management
 Ensured smooth administration of training and operations
 Provided feedback and training to staff concerning customer service procedures
 Utilized interpersonal & communication skills when assisting staff
Customer Service
 Utilized courteous and professional communications with patrons
 Continuously met or exceeded company mandated quota’s
 Brainstormed with team to identify strategies for improved efficiency and profit
Education
BA Psychology~ earned 2007
High School Regents Diploma ~ Spencerport HS ~ Rochester, NY
Employment Background
716 Food and Sport ~ Cobblestone District, Buffalo, NY
Hostess
o Hired due to restaurant knowledge and understanding of new establishment protocols
o Train newly hired employees to meet up with service demands
o Use of Micros as well as IRQ
o
Delaware North at Ralph Wilson Stadium ~ Orchard Park, NY (2014 – present)
Human Resources
o Hired due to Customer Service background
o Meet with concession and beer stand workers to discuss steps to critique Customer Service
o Take notes on problems and share them with Supervisors
o Assist with clock in/out as well as staph ID’s
o Follow all company guidelines for appropriate dress, timing, and overall positive attitude

2. Central Park Grill ~ Buffalo, NY (2012 – 2014)
General Manager
o Hired due to extensive knowledge of clientele and business management
o Reviewed in-place processes, detected potential problems, determined solutions for streamlining
effectiveness and applied preventive measures.
o Inspected personnel activities to ensure compliance with policies and directives.
o Ability to identify and rectify internal personal and work related concerns by effectively balancing
company goals with the needs of employees
o Prepared numerous documents used to train newly promoted employees. Documents related to budgets,
schedules, operating procedures and inventory
o Identify and implement changes designed to increase the quality and quantity of production and service
Shannon Pub ~ Amherst, NY (2010-2012)
Bartender
o Assist with inventory, cleaning and preparations as well as daily procedures
o Provided feedback to management to increase revenue/decrease expense
o Implemented interpersonal and communication skills when with patron
o Furthered skill to generate efficiency and accuracy
WJ Morris sey’s ~ Cobblestone District, Buffalo, NY (2007-2011)
Server/Manager
o Assisted in the implementation and follow-through of several ideas
o Utilized professional communication and problem solving skills with staff
o Designed efficient ways to prep and serve large, time critical groups for games/events
o Handled all business responsibilities in absence of owner
Professional Memberships
Odd Fellows & Rebekahs ~ 2002-present
Theta Rho Girls Club ~ chapter member 1992-2002
Spencerport Junior Chamber of Commerce ~ membership 2000-2002
WNY Beer Club ~ member/promoter since 2008
Acoustic Neuroma Association ~ member since 2012
References
Nicole Clare ~ co-worker ~ 716.622.7821
Danny Gugino ~ employee ~ 716.563.2488
Stephanie Whaley ~ friend ~ 412.370.9717
Additional references available upon request.