Katrina Harsh is a recent business management graduate from Kent State University seeking a position that allows her to utilize her skills and grow professionally. She has over 5 years of work experience in retail, hospitality, and customer service roles. Her education includes a BBA in Business Management from Kent State University with a GPA of 3.32. She is driven to launch a career that allows her to display her excellent research, time management, problem solving, and customer service skills.

1. Katrina Harsh
C: (724) 931-9520
4001 E. Normandy Park Drive, Apt. A5, Medina, Ohio
Kcharsh2@gmail.com
Career Focus
Obtain a position where I can utilize my skills, as a recent graduate, and enrich my knowledge while allowing me the opportunity to be part of a team that offers professional and challenging tasks that contribute to the growth and customer satisfaction of the organization. I am an ambitious professional, driven to launch a career that allows me to display my excellent research, time management and problem solving skills.
Education and Training
BBA: Business Management
Kent State University - North Canton, Ohio, USA Business Management GPA: 3.32 (Cum Laude) Significant coursework: Introduction to Human Communication, Consumer Behavior, Dynamics of Leadership, Human Resource Management, Principles of Marketing, International Marketing, Integrated Business Policy and Strategy, Business and Professional Writing, Legal Environment of Business Law, Computer Applications.
Work Experience
11/2014 to Present Jo-Ann Fabric and Craft Store – Akron, Ohio
Sales Associate
 Perform inventory management and inventory distribution throughout facility.
 Greet and assist guests in locating product necessary in completing their desired project.
 Perform duties such as cash management and customer satisfaction.
06/2014 to 08/2014 United States Government (Pathway Internship) – Dayton, Ohio
Recreational Aide
 Managed implementation of company’s security protocol through the process of security checks and perimeter patrols.
 Prepared, and supervised, set-up and arrangement for private events and family-day events.
 Increased communication with guest relations to identify, and resolve, guest complaints and facility concerns.
01/2013 to 05/2014 Outback Steakhouse – Akron, Ohio
Waitress/Host/To-Go
 Greeted guests and developed a high-quality paced sequence of events.

2. 2
Katrina Harsh
 Accepted, processed, and delivered orders.
 Transformed “difficult” guests into repeat guests by establishing a relationship to institute win-win resolutions for both the guest and Outback Steakhouse.
 Recognized for advanced performance and committed service through an award as “Employee of the Month”.
08/2012 to 01/2013 Walt Disney World College Program – Orlando, Florida
Full Service Food and Beverage Coordinator
 Responsible for maintaining Disney’s world-class standards for the guest experience.
 Managed all logistics associated with seating 350+ guests per shift.
 Supported servers and other staff to ensure efficient work flow and outstanding guest service.
 As General Teller, I was responsible for entering the reconciliation and balancing of the restaurants bank at the end of the shift.
Skills
 Critical Thinker
 Experience in Sales & Customer Service
 Strong Research Skills
 Strong Communication Skills
 Time Management Skills
 Detail Oriented
 Organizational Planning
 Microsoft Word, Excel, PowerPoint
References
References available upon request.