Introduction To Knowledge Management

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Knowledge Management basics; an introduction, covering definitions of knowledge and knowledge management, the three enablers of people, process and technology, the two routes of connect and collect, and the two motivators of push and pull. From http://www.knoco.com

Published in: Business, Education

Introduction To Knowledge Management

  1. 1. An introduction to Knowledge Management Learning as a way of business
  2. 2. Knowledge and Performance Learning Applying Knowledge is linked to performance. The more you know (as a team, individual or company), the better you perform
  3. 3. What is knowledge? © Knoco Ltd – all rights reserved Knowledge is the ability to take effective action It is the Know-how, born of experience, that allows correct decisions to be made, and effective processes to be developed and applied
  4. 4. What is Knowledge Management? <ul><li>A managed system for ensuring that </li></ul><ul><li>The right knowledge </li></ul><ul><li>Reaches the right people </li></ul><ul><li>At the right time </li></ul><ul><li>To help them make the right decisions </li></ul>© Knoco Ltd – all rights reserved Management as if Knowledge had Value
  5. 5. KM in support of strategy © Knoco Ltd – all rights reserved Knowledge Management should be focused on developing, perfecting and applying “ what we need to know, to deliver our strategy”
  6. 6. Three key enablers
  7. 7. People © Knoco Ltd – all rights reserved <ul><li>In the functions, central groups, and communities of practice </li></ul><ul><li>In a central KM team </li></ul><ul><li>Accountable roles </li></ul><ul><li>In the projects and operational divisions </li></ul>
  8. 8. Processes <ul><li>Processes built into the project and operational framework for </li></ul><ul><li>Learning before </li></ul><ul><li>Learning during </li></ul><ul><li>Learning after </li></ul><ul><li>Processes applied by the experts and communities for </li></ul><ul><li>Creating, validating and refreshing “best practice” </li></ul>© Knoco Ltd – all rights reserved
  9. 9. Technologies <ul><li>Technologies for </li></ul><ul><li>Allowing communities to communicate and collaborate (e.g. community forums) </li></ul><ul><li>Allowing people to find “those who know” (e.g. yellow pages) </li></ul><ul><li>Allowing capture of new knowledge (e.g. lessons databases) </li></ul><ul><li>Allowing access to community knowledge (e.g. wikis, portals, search engines) </li></ul><ul><li>Allowing communities and experts to broadcast new knowledge and processes (e.g. blogs) </li></ul>© Knoco Ltd – all rights reserved
  10. 10. The flow of Knowledge © Knoco Ltd – all rights reserved Connecting Collecting
  11. 11. The Flow of Knowledge <ul><li>There are two ways to exchange knowledge. You need both, for different types of knowledge </li></ul><ul><li>Knowledge can be exchanged through dialogue (the CONNECT route) </li></ul><ul><li>Knowledge can be exchanged in written or recorded form (the COLLECT route) </li></ul>
  12. 12. Motivating © Knoco Ltd – all rights reserved <ul><li>Exchange of knowledge is motivated in one of two ways </li></ul><ul><ul><li>Pull, or knowledge seeking </li></ul></ul><ul><ul><li>Push, or knowledge sharing </li></ul></ul><ul><ul><li>Knowledge seeking is a better place to start than Knowledge sharing </li></ul></ul><ul><ul><li>A demand for knowledge will stimulate a supply, but not vice versa </li></ul></ul>
  13. 13. For more guidance and resources © Knoco Ltd – all rights reserved http://www.knoco.com

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