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Social Media:
The Editor’s Role
Steve Buttry
Las Cruces Sun-News
November 2013
#editsocial
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stevebuttry.wordpress.com
slideshare.net/stevebuttry
@stevebuttry
stephenbuttry@gmail.com
You’re a journo, not a carrier
Editors’ roles
1. Post content
2. Engage
community
3. Curate
conversation
4. Start & monitor
liveblogs
5. Use lists

6. Listen
7. Guide hashtag
use
8. Expectations
9. Uphold
standards
10. Coach staff
Editors’ roles
1. Post content
2. Engage
community
3. Curate
conversation
4. Start & monitor
liveblogs
5. Use lists

6. Listen
7. Guide hashtag
use
8. Expectations
9. Uphold
standards
10. Coach staff
CT Twitter study:
• Newsroom accounts mostly heads & links
• @5thDistrictCT conversational (links to
competition, RTs, replies, great info)
• @5thDistrictCT = 2x to 10x more referrals
per Twitter follower
Tips for being conversational:
• Monitor @ mentions & reply (answer
questions, thank for links, address critics)
• Make link posts conversational
• RT competition, community bloggers
• Ask questions
Editors’ roles
1. Post content
2. Engage
community
3. Curate
conversation
4. Start & monitor
liveblogs
5. Use lists

6. Listen
7. Guide hashtag
use
8. Expectations
9. Uphold
standards
10. Coach staff
Why converse w/ no link?
• Question invites conversation
• Engagement w/ question boosts
views/engagement on subsequent links
• Builds brand, gain followers
• Do you enjoy conversation w/ people
always calling attention to themselves?
engagement
Editors’ roles
1. Post content
2. Engage
community
3. Curate
conversation
4. Start & monitor
liveblogs
5. Use lists

6. Listen
7. Guide hashtag
use
8. Expectations
9. Uphold
standards
10. Coach staff
What is curation?
Museum curator:
• Studies topic
• Chooses relevant
content (other
sources & museum
collection)
• Authenticates
• Groups related items
• Provides context
• Presents exhibit

Journalism curator:
• Studies topic
• Chooses relevant
content (social
media, blogs, staff)
• Authenticates
• Groups related items
• Provides context
• Presents collected
content
NPR’s Andy Carvin
“I think curation has always been a
part of journalism; we just didn't call it
that.” – quoted in The Atlantic by
Phoebe Connelly
Curation
Situations

Tools

•
•
•
•

•
•
•
•

Reaction story
Public event
Second screen
Breaking story

Storify
Spundge
Geofeedia
RebelMouse
Editors’ roles
1. Post content
2. Engage
community
3. Curate
conversation
4. Start & monitor
liveblogs
5. Use lists

6. Listen
7. Guide hashtag
use
8. Expectations
9. Uphold
standards
10. Coach staff
Livetweeting situations
• Trials
• Meetings
• Sporting events (staff and/or public tweets:
Friday Night Tweets)
• Festivals
• Breaking stories
Remember to feed site (ScribbleLive, etc.)
Livetweeting tips
•
•
•
•
•
•
•

Don’t transcribe; observe & report
In sports, mix play-by-play & commentary
Use hashtag (& check & engage)
OK to pause for checking facts, names
Note significant pause (halftime, lunch)
Fun interludes, exchanges, anecdotes
Check facts before you hit “tweet”
Editors’ roles
1. Post content
2. Engage
community
3. Curate
conversation
4. Start & monitor
liveblogs
5. Use lists

6. Listen
7. Guide hashtag
use
8. Expectations
9. Uphold
standards
10. Coach staff
Lists
•
•
•
•

Organize beat by lists
Lists save time
TweetDeck, HootSuite
Create list for story (who’s tweeting
about it?)
• Embed list in story or blog post
Editors’ roles
1. Post content
2. Engage
community
3. Curate
conversation
4. Start & monitor
liveblogs
5. Use lists

6. Listen
7. Guide hashtag
use
8. Expectations
9. Uphold
standards
10. Coach staff
Listen
• Follow officials, activists on beat
• Searches, alerts for people & keywords
on beat
• Save location searches for breaking-news
terms (fire, emergency, siren)
• Save local searches
• Join conversation
People to follow
•
•
•
•

Look for sources (find people)
Ask sources
Journalists in other communities
When someone follows you, check out to
see whether you should follow back
• When you follow someone, check whom
they follow
• Tweeps mentioned in interesting tweets
Editors’ roles
1. Post content
2. Engage
community
3. Curate
conversation
4. Start & monitor
liveblogs
5. Use lists

6. Listen
7. Guide hashtag
use
8. Expectations
9. Uphold
standards
10. Coach staff
#Hashtags
•
•
•
•
•

Regular hashtags: #lascruces
Event hashtags
Breaking news
Cause hashtags
Humorous
Why use #hashtags?
• Reach wider audience
• Help readers see related tweets
• Help feed content into liveblogs
#Hashtag tips
• Use existing hashtag if there is one
• Search before launching hashtag (avoid
duplication)
• Look for secondary hashtags, especially
in events or breaking news
• Hashtags help find witnesses & other
sources
#notjustonTwitter
• Effective on Instagram & Tout, too
• Work on Facebook, but have not caught
on yet
Editors’ roles
1. Post content
2. Engage
community
3. Curate
conversation
4. Start & monitor
liveblogs
5. Use lists

6. Listen
7. Guide hashtag
use
8. Expectations
9. Uphold
standards
10. Coach staff
Editors’ roles
1. Post content
2. Engage
community
3. Curate
conversation
4. Start & monitor
liveblogs
5. Use lists

6. Listen
7. Guide hashtag
use
8. Expectations
9. Uphold
standards
10. Coach staff
Vetting & verifying
• Track back RTs, etc.
to source
• Look for clusters
• Location enabled?
• Evaluate the network
• Evaluate the history

• Links, photos?
• Take it old school
• Disclose, hedge, repe
at
• Be brave only in
correction

Tips from Craig Silverman, Regret the Error
Evaluating tweeps
•
•
•
•
•
•

How long have they been tweeting?
Check previous tweets, interaction
Check bio, links
Check Klout score
Google name and scam, spammer
Contact & interview

Tips from Mandy Jenkins, Zombie Journalism
Editors’ roles
1. Post content
2. Engage
community
3. Curate
conversation
4. Start & monitor
liveblogs
5. Use lists

6. Listen
7. Guide hashtag
use
8. Expectations
9. Uphold
standards
10. Coach staff
Social search
•
•
•
•

Twitter advanced search
Facebook graph search
Search for keywords, hashtags, users
Search by location (but most tweets
aren’t geotagged)
• Use Geofeedia (more than just tweets)
• Big news? Search: Holy shit, WTF
Tips for finding tweets
• Search (Twitter advanced, Google, Topsy,
twXplorer) for keywords, location
• Check followers & timelines (replies, RTs)
• Expand tweets to see conversation
• Check profiles
• Follow; DM or tweet asking for interview
• Make screen grabs (they might delete)
Searching tips
•
•
•
•

Search for people suddenly in the news
Great for searching for sources, groups
Tougher to search posts (many are private)
Messages will go into “other” box; better to
post on wall or seek mutual friends
• Excellent search engine
• Search for keywords on résumés
• Search by employer (& former
employer)
• Mutual contacts can introduce
• Foursquare “mayor” may be employee
or loyal customer of biz or venue
• Who has “checked in” at event, scene
• Check Reddit for discussion of your
topic (for tips, don’t assume info is
verified)
Social media = journo tool
• Monitored competition
• Found neighbour who tweeted at TV
station
• Checked neighbour’s Facebook page
• Found post w/ neighbour’s email
• Reporter tracked down neighbour, got
story & more photos
Photo curation
Photo sites:
Instagram, Flickr, Pinterest, Picasa (don’t
forget Facebook, Twitter)
Finding photos:
Search, Geofeedia, hashtags, ask
community to submit
Curation tools:
Geofeedia, Storify, Spundge, Olapic, embed
codes

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An editor's role in social media

  • 1. Social Media: The Editor’s Role Steve Buttry Las Cruces Sun-News November 2013 #editsocial
  • 2. Read more about it • • • • stevebuttry.wordpress.com slideshare.net/stevebuttry @stevebuttry stephenbuttry@gmail.com
  • 3. You’re a journo, not a carrier
  • 4. Editors’ roles 1. Post content 2. Engage community 3. Curate conversation 4. Start & monitor liveblogs 5. Use lists 6. Listen 7. Guide hashtag use 8. Expectations 9. Uphold standards 10. Coach staff
  • 5. Editors’ roles 1. Post content 2. Engage community 3. Curate conversation 4. Start & monitor liveblogs 5. Use lists 6. Listen 7. Guide hashtag use 8. Expectations 9. Uphold standards 10. Coach staff
  • 6. CT Twitter study: • Newsroom accounts mostly heads & links • @5thDistrictCT conversational (links to competition, RTs, replies, great info) • @5thDistrictCT = 2x to 10x more referrals per Twitter follower
  • 7. Tips for being conversational: • Monitor @ mentions & reply (answer questions, thank for links, address critics) • Make link posts conversational • RT competition, community bloggers • Ask questions
  • 8. Editors’ roles 1. Post content 2. Engage community 3. Curate conversation 4. Start & monitor liveblogs 5. Use lists 6. Listen 7. Guide hashtag use 8. Expectations 9. Uphold standards 10. Coach staff
  • 9.
  • 10.
  • 11.
  • 12. Why converse w/ no link? • Question invites conversation • Engagement w/ question boosts views/engagement on subsequent links • Builds brand, gain followers • Do you enjoy conversation w/ people always calling attention to themselves?
  • 14.
  • 15. Editors’ roles 1. Post content 2. Engage community 3. Curate conversation 4. Start & monitor liveblogs 5. Use lists 6. Listen 7. Guide hashtag use 8. Expectations 9. Uphold standards 10. Coach staff
  • 16. What is curation? Museum curator: • Studies topic • Chooses relevant content (other sources & museum collection) • Authenticates • Groups related items • Provides context • Presents exhibit Journalism curator: • Studies topic • Chooses relevant content (social media, blogs, staff) • Authenticates • Groups related items • Provides context • Presents collected content
  • 17. NPR’s Andy Carvin “I think curation has always been a part of journalism; we just didn't call it that.” – quoted in The Atlantic by Phoebe Connelly
  • 18. Curation Situations Tools • • • • • • • • Reaction story Public event Second screen Breaking story Storify Spundge Geofeedia RebelMouse
  • 19. Editors’ roles 1. Post content 2. Engage community 3. Curate conversation 4. Start & monitor liveblogs 5. Use lists 6. Listen 7. Guide hashtag use 8. Expectations 9. Uphold standards 10. Coach staff
  • 20. Livetweeting situations • Trials • Meetings • Sporting events (staff and/or public tweets: Friday Night Tweets) • Festivals • Breaking stories Remember to feed site (ScribbleLive, etc.)
  • 21. Livetweeting tips • • • • • • • Don’t transcribe; observe & report In sports, mix play-by-play & commentary Use hashtag (& check & engage) OK to pause for checking facts, names Note significant pause (halftime, lunch) Fun interludes, exchanges, anecdotes Check facts before you hit “tweet”
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  • 32. Editors’ roles 1. Post content 2. Engage community 3. Curate conversation 4. Start & monitor liveblogs 5. Use lists 6. Listen 7. Guide hashtag use 8. Expectations 9. Uphold standards 10. Coach staff
  • 33. Lists • • • • Organize beat by lists Lists save time TweetDeck, HootSuite Create list for story (who’s tweeting about it?) • Embed list in story or blog post
  • 34.
  • 35. Editors’ roles 1. Post content 2. Engage community 3. Curate conversation 4. Start & monitor liveblogs 5. Use lists 6. Listen 7. Guide hashtag use 8. Expectations 9. Uphold standards 10. Coach staff
  • 36. Listen • Follow officials, activists on beat • Searches, alerts for people & keywords on beat • Save location searches for breaking-news terms (fire, emergency, siren) • Save local searches • Join conversation
  • 37. People to follow • • • • Look for sources (find people) Ask sources Journalists in other communities When someone follows you, check out to see whether you should follow back • When you follow someone, check whom they follow • Tweeps mentioned in interesting tweets
  • 38.
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  • 44. Editors’ roles 1. Post content 2. Engage community 3. Curate conversation 4. Start & monitor liveblogs 5. Use lists 6. Listen 7. Guide hashtag use 8. Expectations 9. Uphold standards 10. Coach staff
  • 45. #Hashtags • • • • • Regular hashtags: #lascruces Event hashtags Breaking news Cause hashtags Humorous
  • 46. Why use #hashtags? • Reach wider audience • Help readers see related tweets • Help feed content into liveblogs
  • 47. #Hashtag tips • Use existing hashtag if there is one • Search before launching hashtag (avoid duplication) • Look for secondary hashtags, especially in events or breaking news • Hashtags help find witnesses & other sources
  • 48. #notjustonTwitter • Effective on Instagram & Tout, too • Work on Facebook, but have not caught on yet
  • 49.
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  • 55. Editors’ roles 1. Post content 2. Engage community 3. Curate conversation 4. Start & monitor liveblogs 5. Use lists 6. Listen 7. Guide hashtag use 8. Expectations 9. Uphold standards 10. Coach staff
  • 56. Editors’ roles 1. Post content 2. Engage community 3. Curate conversation 4. Start & monitor liveblogs 5. Use lists 6. Listen 7. Guide hashtag use 8. Expectations 9. Uphold standards 10. Coach staff
  • 57.
  • 58.
  • 59.
  • 60. Vetting & verifying • Track back RTs, etc. to source • Look for clusters • Location enabled? • Evaluate the network • Evaluate the history • Links, photos? • Take it old school • Disclose, hedge, repe at • Be brave only in correction Tips from Craig Silverman, Regret the Error
  • 61. Evaluating tweeps • • • • • • How long have they been tweeting? Check previous tweets, interaction Check bio, links Check Klout score Google name and scam, spammer Contact & interview Tips from Mandy Jenkins, Zombie Journalism
  • 62.
  • 63. Editors’ roles 1. Post content 2. Engage community 3. Curate conversation 4. Start & monitor liveblogs 5. Use lists 6. Listen 7. Guide hashtag use 8. Expectations 9. Uphold standards 10. Coach staff
  • 64. Social search • • • • Twitter advanced search Facebook graph search Search for keywords, hashtags, users Search by location (but most tweets aren’t geotagged) • Use Geofeedia (more than just tweets) • Big news? Search: Holy shit, WTF
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  • 79. Tips for finding tweets • Search (Twitter advanced, Google, Topsy, twXplorer) for keywords, location • Check followers & timelines (replies, RTs) • Expand tweets to see conversation • Check profiles • Follow; DM or tweet asking for interview • Make screen grabs (they might delete)
  • 80.
  • 81.
  • 82. Searching tips • • • • Search for people suddenly in the news Great for searching for sources, groups Tougher to search posts (many are private) Messages will go into “other” box; better to post on wall or seek mutual friends
  • 83. • Excellent search engine • Search for keywords on résumés • Search by employer (& former employer) • Mutual contacts can introduce
  • 84. • Foursquare “mayor” may be employee or loyal customer of biz or venue • Who has “checked in” at event, scene • Check Reddit for discussion of your topic (for tips, don’t assume info is verified)
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  • 98. Social media = journo tool • Monitored competition • Found neighbour who tweeted at TV station • Checked neighbour’s Facebook page • Found post w/ neighbour’s email • Reporter tracked down neighbour, got story & more photos
  • 99.
  • 100.
  • 101. Photo curation Photo sites: Instagram, Flickr, Pinterest, Picasa (don’t forget Facebook, Twitter) Finding photos: Search, Geofeedia, hashtags, ask community to submit Curation tools: Geofeedia, Storify, Spundge, Olapic, embed codes

Editor's Notes

  1. If I have time, I’ll use the next several slides in a discussion of how Bill Doskoch used Twitter on a routine (and amusing) daily story.
  2. We’ll also discuss the Denver plane crash that Mike Wilson survived and how the media missed an opportunity by not using Twitter.
  3. We’ll also discuss the Denver plane crash that Mike Wilson survived and how the media missed an opportunity by not using Twitter.
  4. We’ll start with some examples of why Twitter is a valuable breaking-news tool. Most will, of course, remember that Twitpic had the first shot of the Hudson landing.