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Interviewing Tips
The document provides tips for conducting effective interviews, emphasizing the importance of preparation, setting, rapport, listening, and follow-up. It suggests various methods for interviewing, including in-person and remote formats, while highlighting the need for building personal connections and asking context-based questions. Key elements include taking concise notes, obtaining permission for recordings, and following up after interviews for further clarification.
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Interviewing Tips
- 1. Shut Up &Listen Tips for Effective Interviews Steve Buttry the Penny Hoarder July 14, 2016
- 2. Continue the conversation •stevebuttry.wordpress.com • slideshare.net/stevebuttry • @stevebuttry • stephenbuttry@gmail.com
- 3. Keys to aninterview • Preparation • Setting • Rapport • Listening • Taking notes/recording • Follow-up • Walmart sack What’s missing? Questions
- 4. Preparation • Find theright person (online research, ask sources, crowdsource, Profnet …) • Research source and topic • Each interview is prep for next • Plan & rehearse questions • Write before interview
- 6. Setting • In-person interviewis best • Penny Hoarder usually does remote interviews by video, phone or email • How can you use remote tools to minimize/offset setting disadvantage? • What can you do to learn things that come easy face to face?
- 7. Setting • Location canaffect comfort level: Seek home, workplace, etc. • But flex if subject wants neutral setting • Consider rolling interview (home, dinner, workplace, other places of interest) • Take setting notes • Be careful about lunch/dinner interview
- 9. Remote interviews • Skype/Hangout/FaceTime better than phone if source is willing & comfortable • Phone allows interaction, building rapport, catching nuance, sarcasm, etc. • Email, text, social media, other message can work; seek opportunities to build rapport & connect personally
- 10. Building rapport • Settingis about rapport • Research helps build rapport • Be honest • Listen to complaints • Make personal connection • Share control (don’t steer back to topic right away)
- 11. Questions • Prepare/rehearse questions,but … • Don’t use questions as script (checklist at end is better) • Get name & title right up front • General, then specific • “Tell me about …” “Uh-huh,” nod head • Anything else?
- 13. Listening • Keep questionsshort • Ask to elaborate • Ask questions based on context (not just list) • Some silence is OK (works better in person) • “Tell me more.” “Is that all?” “Anything else?”
- 14. Taking notes • Getname spelled right • Don’t write everything down • Distinguish between notes & quotes • Concentrate on strong quotes • Slow speaker down if needed • Echo, echo, echo • Take sensory notes
- 15. Recording interviews • Askpermission • Take notes as though you weren’t recording • Quiet setting • Remote mic, especially if using audio • Avoid “uh-huh”
- 16. Video interviews • Onlyworks if subject is comfortable using Hangout, Skype, Face Time etc. • Can you get some sense of setting by asking source to show you around? • Be sure to record
- 17. Social media interviews •Be sure to know if it’s public • Do you want a hashtag? • Feed tweets into site live? • Live chat on site? • Subject must be comfortable using social media
- 18. Email interviews • Easyand efficient • More thoughtful answers (both good & bad) • Multiple messages build rapport • Try real-time (text, gchat, etc.) for better give & take, spontaneity • Be careful about showing bias (it’s in writing)
- 19. Follow-up • Be sureyou get contact info & say you’ll follow up • You’ll think of other questions & source will think of other answers • Write after interview & ask questions prompted by writing • Gather & check documentation • Check facts
- 20. Find the Walmartsack • Photos • Budgets • Emails • Receipts • Letters • What else?
- 21. Continue the conversation •stevebuttry.wordpress.com • slideshare.net/stevebuttry • @stevebuttry • stephenbuttry@gmail.com