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Agil BMP af Thomas Hildebrandt, ITU

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InfinIT - Innovationsnetværket for it
InfinIT - Innovationsnetværket for it

Oplægget blev holdt ved arrangementet "Get F'IT september 2013: Agil Business Process Management i finans", der blev afholdt den 24. september 2013.

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IT  UNIVERSITETET  I  KØBENHAVN Agil Business Process Management - i Finans Thomas Hildebrandt Lektor, PhD Leder af gruppen for Proces- & Systemmodeller ved IT Universitetet i København og Interessegruppen for processer og IT ved Infinit Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday IT-­‐stø3et  sagsbehandling 2 Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday IT-­‐stø3et  sagsbehandling 1. Processen skal skride frem så effektivt som muligt 2 Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday IT-­‐stø3et  sagsbehandling 1. Processen skal skride frem så effektivt som muligt 2. Alle regler/love skal overholdes 2 Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday IT-­‐stø3et  sagsbehandling 1. Processen skal skride frem så effektivt som muligt 2. Alle regler/love skal overholdes 3. Skal kunne forstås af sagsbehandleren 2 Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday IT-­‐stø3et  sagsbehandling 1. Processen skal skride frem så effektivt som muligt 2. Alle regler/love skal overholdes 3. Skal kunne forstås af sagsbehandleren 4. Skal støtte samarbejde mellem flere aktører 2 Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Agil  BPM  i  Finans 3 Hvordan sikres at processerne passer til virkelighedens skiftende regler og produkter ? og arbejdsgange ? Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday BPM  Metoden   4 • Beskriv “as-is” og “to-be” processer som flow-diagrammer • Adskil flow-diagram fra beslutningssregler • Sæt strøm til processen med et standard BPM (Business Process Management) System • Overvåg og tilpas processer However, the focus is not on data but on process-related information ordering of activities). Process mining is also related to monitoring and intelligence [41]. 8 Conclusion Process-aware information systems (PAISs) follow a characteristic life-c ure 13 shows the four phases of such a life-cycle [7]. In the design p processes are (re)designed. In the configuration phase, designs are imp by configuring a PAIS (e.g., a WFMS). After configuration, the enactm starts where the operational business processes are executed using the sy figured. In the diagnosis phase, the operational processes are analyzed t problems and to find things that can be improved. The focus of traditio flow management (systems) is on the lower half of the life-cycle. As a re is little support for the diagnosis phase. Moreover, support in the desig limited to providing an editor while analysis and real design support are Figure 13: PAIS life-cycle. In this article, we showed that PAISs support operational business analyse & diagnose procesdesign systemkonfiguration procesudførsel Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday BPM  Metoden   4 • Beskriv “as-is” og “to-be” processer som flow-diagrammer • Adskil flow-diagram fra beslutningssregler • Sæt strøm til processen med et standard BPM (Business Process Management) System • Overvåg og tilpas processer However, the focus is not on data but on process-related information ordering of activities). Process mining is also related to monitoring and intelligence [41]. 8 Conclusion Process-aware information systems (PAISs) follow a characteristic life-c ure 13 shows the four phases of such a life-cycle [7]. In the design p processes are (re)designed. In the configuration phase, designs are imp by configuring a PAIS (e.g., a WFMS). After configuration, the enactm starts where the operational business processes are executed using the sy figured. In the diagnosis phase, the operational processes are analyzed t problems and to find things that can be improved. The focus of traditio flow management (systems) is on the lower half of the life-cycle. As a re is little support for the diagnosis phase. Moreover, support in the desig limited to providing an editor while analysis and real design support are Figure 13: PAIS life-cycle. In this article, we showed that PAISs support operational business analyse & diagnose procesdesign systemkonfiguration procesudførsel Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday BPM  Metoden   4 • Beskriv “as-is” og “to-be” processer som flow-diagrammer • Adskil flow-diagram fra beslutningssregler • Sæt strøm til processen med et standard BPM (Business Process Management) System • Overvåg og tilpas processer However, the focus is not on data but on process-related information ordering of activities). Process mining is also related to monitoring and intelligence [41]. 8 Conclusion Process-aware information systems (PAISs) follow a characteristic life-c ure 13 shows the four phases of such a life-cycle [7]. In the design p processes are (re)designed. In the configuration phase, designs are imp by configuring a PAIS (e.g., a WFMS). After configuration, the enactm starts where the operational business processes are executed using the sy figured. In the diagnosis phase, the operational processes are analyzed t problems and to find things that can be improved. The focus of traditio flow management (systems) is on the lower half of the life-cycle. As a re is little support for the diagnosis phase. Moreover, support in the desig limited to providing an editor while analysis and real design support are Figure 13: PAIS life-cycle. In this article, we showed that PAISs support operational business analyse & diagnose procesdesign systemkonfiguration procesudførsel ? Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday En  Business  Process-­‐GPS? 5 En GPS baseret på flow-diagrammer ville kunne vise ruter Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday En  Business  Process-­‐GPS? 5 En GPS baseret på flow-diagrammer ville kunne vise ruter - for destinationer og veje der fandtes da den blev lavet! Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday En  Business  Process-­‐GPS? 5 En GPS baseret på flow-diagrammer ville kunne vise ruter - for destinationer og veje der fandtes da den blev lavet! og ikke dokumentere reglerne Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday En  typisk  låneproces  ? 6 Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday En  typisk  låneproces  ? 6 Flow diagrammet er rigidt Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday En  typisk  låneproces  ? 6 Flow diagrammet er rigidt - og beskriver ikke forretningsreglen der skal overholdes Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday 7 - vi forventer, at kunne vælge et vilkårligt mål, afvige fra ruten og få foreslået en ny - og at kortet holdes up-to-date En  Business  Process-­‐GPS Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday 7 - vi forventer, at kunne vælge et vilkårligt mål, afvige fra ruten og få foreslået en ny - og at kortet holdes up-to-date En  Business  Process-­‐GPS men også sikre at vi når effektivt i mål Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday 8 Skal vi da designe en proces, der beskriver alle mulige veje ?? En  Business  Process-­‐GPS Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Låneproces  med  flere  veje 9 Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Låneproces  med  flere  veje 9 nej ja Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Låneproces  med  flere  veje 9 nej ja Sværere at overskue! Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Låneproces  med  flere  veje 9 nej ja Sværere at overskue! og reglen er stadig implicit Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Processer  vs  Regler 10 Option 1 Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table Decision Model Diagram Moderne BPMS tillader at adskille beslutningsregler fra flow: Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Processer  vs  Regler 10 Option 1 Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table Decision Model Diagram Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldb with the permission of the Publisher.) The Rule Family, by definition, implies no p Rule Family in Figure 3 also indicates via th to consider. The Rule Family can contain as For that matter, it can contain additional c person’s credit rating. The Rule Family tabl business process models of option 1 and o all values of person’s debt and employmen into the business process model rather tha unnecessary complexity and unnecessary s conditions in such a business process mode Option 3 Process Model Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldberg) © 2009 Auerbach Publications/Tay with the permission of the Publisher.) The Rule Family, by definition, implies no particular sequence among the cond Rule Family in Figure 3 also indicates via the “?” that there are other possible c to consider. The Rule Family can contain as many rows as are needed to reach For that matter, it can contain additional columns if other conditions are neede person’s credit rating. The Rule Family table also contains business logic for the business process models of option 1 and option 2. These include the adjudicat Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table D Moderne BPMS tillader at adskille beslutningsregler fra flow: Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Processer  vs  Regler 10 Option 1 Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table Decision Model Diagram Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldb with the permission of the Publisher.) The Rule Family, by definition, implies no p Rule Family in Figure 3 also indicates via th to consider. The Rule Family can contain as For that matter, it can contain additional c person’s credit rating. The Rule Family tabl business process models of option 1 and o all values of person’s debt and employmen into the business process model rather tha unnecessary complexity and unnecessary s conditions in such a business process mode Option 3 Process Model Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldberg) © 2009 Auerbach Publications/Tay with the permission of the Publisher.) The Rule Family, by definition, implies no particular sequence among the cond Rule Family in Figure 3 also indicates via the “?” that there are other possible c to consider. The Rule Family can contain as many rows as are needed to reach For that matter, it can contain additional columns if other conditions are neede person’s credit rating. The Rule Family table also contains business logic for the business process models of option 1 and option 2. These include the adjudicat Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table D Moderne BPMS tillader at adskille beslutningsregler fra flow: Men hvad med at erstatte flowet helt med regler? Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Processer  vs  Regler 10 Option 1 Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table Decision Model Diagram Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldb with the permission of the Publisher.) The Rule Family, by definition, implies no p Rule Family in Figure 3 also indicates via th to consider. The Rule Family can contain as For that matter, it can contain additional c person’s credit rating. The Rule Family tabl business process models of option 1 and o all values of person’s debt and employmen into the business process model rather tha unnecessary complexity and unnecessary s conditions in such a business process mode Option 3 Process Model Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldberg) © 2009 Auerbach Publications/Tay with the permission of the Publisher.) The Rule Family, by definition, implies no particular sequence among the cond Rule Family in Figure 3 also indicates via the “?” that there are other possible c to consider. The Rule Family can contain as many rows as are needed to reach For that matter, it can contain additional columns if other conditions are neede person’s credit rating. The Rule Family table also contains business logic for the business process models of option 1 and option 2. These include the adjudicat Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table D Moderne BPMS tillader at adskille beslutningsregler fra flow: Men hvad med at erstatte flowet helt med regler? Kreditvurdering med rating A skal forelægge før lån kan gives Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Processer  vs  Regler 10 Option 1 Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table Decision Model Diagram Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldb with the permission of the Publisher.) The Rule Family, by definition, implies no p Rule Family in Figure 3 also indicates via th to consider. The Rule Family can contain as For that matter, it can contain additional c person’s credit rating. The Rule Family tabl business process models of option 1 and o all values of person’s debt and employmen into the business process model rather tha unnecessary complexity and unnecessary s conditions in such a business process mode Option 3 Process Model Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldberg) © 2009 Auerbach Publications/Tay with the permission of the Publisher.) The Rule Family, by definition, implies no particular sequence among the cond Rule Family in Figure 3 also indicates via the “?” that there are other possible c to consider. The Rule Family can contain as many rows as are needed to reach For that matter, it can contain additional columns if other conditions are neede person’s credit rating. The Rule Family table also contains business logic for the business process models of option 1 and option 2. These include the adjudicat Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table D Moderne BPMS tillader at adskille beslutningsregler fra flow: Men hvad med at erstatte flowet helt med regler? Kreditvurdering med rating A skal forelægge før lån kan gives Dokumentation skal modtages før lån kan gives Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Processer  vs  Regler 10 Option 1 Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table Decision Model Diagram Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldb with the permission of the Publisher.) The Rule Family, by definition, implies no p Rule Family in Figure 3 also indicates via th to consider. The Rule Family can contain as For that matter, it can contain additional c person’s credit rating. The Rule Family tabl business process models of option 1 and o all values of person’s debt and employmen into the business process model rather tha unnecessary complexity and unnecessary s conditions in such a business process mode Option 3 Process Model Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldberg) © 2009 Auerbach Publications/Tay with the permission of the Publisher.) The Rule Family, by definition, implies no particular sequence among the cond Rule Family in Figure 3 also indicates via the “?” that there are other possible c to consider. The Rule Family can contain as many rows as are needed to reach For that matter, it can contain additional columns if other conditions are neede person’s credit rating. The Rule Family table also contains business logic for the business process models of option 1 and option 2. These include the adjudicat Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table D Moderne BPMS tillader at adskille beslutningsregler fra flow: Men hvad med at erstatte flowet helt med regler? Kreditvurdering med rating A skal forelægge før lån kan gives Rådgivning skal udføres før lån kan gives Dokumentation skal modtages før lån kan gives Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Processer  vs  Regler 10 Option 1 Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table Decision Model Diagram Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldb with the permission of the Publisher.) The Rule Family, by definition, implies no p Rule Family in Figure 3 also indicates via th to consider. The Rule Family can contain as For that matter, it can contain additional c person’s credit rating. The Rule Family tabl business process models of option 1 and o all values of person’s debt and employmen into the business process model rather tha unnecessary complexity and unnecessary s conditions in such a business process mode Option 3 Process Model Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldberg) © 2009 Auerbach Publications/Tay with the permission of the Publisher.) The Rule Family, by definition, implies no particular sequence among the cond Rule Family in Figure 3 also indicates via the “?” that there are other possible c to consider. The Rule Family can contain as many rows as are needed to reach For that matter, it can contain additional columns if other conditions are neede person’s credit rating. The Rule Family table also contains business logic for the business process models of option 1 and option 2. These include the adjudicat Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table D Moderne BPMS tillader at adskille beslutningsregler fra flow: Men hvad med at erstatte flowet helt med regler? Kreditvurdering med rating A skal forelægge før lån kan gives Rådgivning skal udføres før lån kan gives Hvis lån gives skal kreditvurdering gentages efter et år Dokumentation skal modtages før lån kan gives Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Processer  vs  Regler 10 Option 1 Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table Decision Model Diagram Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldb with the permission of the Publisher.) The Rule Family, by definition, implies no p Rule Family in Figure 3 also indicates via th to consider. The Rule Family can contain as For that matter, it can contain additional c person’s credit rating. The Rule Family tabl business process models of option 1 and o all values of person’s debt and employmen into the business process model rather tha unnecessary complexity and unnecessary s conditions in such a business process mode Option 3 Process Model Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldberg) © 2009 Auerbach Publications/Tay with the permission of the Publisher.) The Rule Family, by definition, implies no particular sequence among the cond Rule Family in Figure 3 also indicates via the “?” that there are other possible c to consider. The Rule Family can contain as many rows as are needed to reach For that matter, it can contain additional columns if other conditions are neede person’s credit rating. The Rule Family table also contains business logic for the business process models of option 1 and option 2. These include the adjudicat Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table D Moderne BPMS tillader at adskille beslutningsregler fra flow: Men hvad med at erstatte flowet helt med regler? Kreditvurdering med rating A skal forelægge før lån kan gives Rådgivning skal udføres før lån kan gives Hvis lån gives skal kreditvurdering gentages efter et år og lade it-systemet beregne vejen baseret på reglerne? Dokumentation skal modtages før lån kan gives Tuesday, September 24, 13
Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Regelbaseret  hændelsesflow • Beskriv hændelser, afhængigheder og krav (iflg. lovgivning) i stedet for proceduren • Start med målet (godkend lån) - identificer forudsætninger og opfølgende handlinger • IT-værktøj kan på vilkårligt tidspunkt beregne en procedure for den “bedste vej” • Med det rigtige valg af “modelsprog” kan vi tillade ændringer i model på vilkårligt tidspunkt og tage systemet i brug meget tidligere 11 Tuesday, September 24, 13

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Agil BMP af Thomas Hildebrandt, ITU

  • 1. IT  UNIVERSITETET  I  KØBENHAVN Agil Business Process Management - i Finans Thomas Hildebrandt Lektor, PhD Leder af gruppen for Proces- & Systemmodeller ved IT Universitetet i København og Interessegruppen for processer og IT ved Infinit Tuesday, September 24, 13
  • 2. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday IT-­‐stø3et  sagsbehandling 2 Tuesday, September 24, 13
  • 3. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday IT-­‐stø3et  sagsbehandling 1. Processen skal skride frem så effektivt som muligt 2 Tuesday, September 24, 13
  • 4. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday IT-­‐stø3et  sagsbehandling 1. Processen skal skride frem så effektivt som muligt 2. Alle regler/love skal overholdes 2 Tuesday, September 24, 13
  • 5. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday IT-­‐stø3et  sagsbehandling 1. Processen skal skride frem så effektivt som muligt 2. Alle regler/love skal overholdes 3. Skal kunne forstås af sagsbehandleren 2 Tuesday, September 24, 13
  • 6. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday IT-­‐stø3et  sagsbehandling 1. Processen skal skride frem så effektivt som muligt 2. Alle regler/love skal overholdes 3. Skal kunne forstås af sagsbehandleren 4. Skal støtte samarbejde mellem flere aktører 2 Tuesday, September 24, 13
  • 7. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Agil  BPM  i  Finans 3 Hvordan sikres at processerne passer til virkelighedens skiftende regler og produkter ? og arbejdsgange ? Tuesday, September 24, 13
  • 8. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday BPM  Metoden   4 • Beskriv “as-is” og “to-be” processer som flow-diagrammer • Adskil flow-diagram fra beslutningssregler • Sæt strøm til processen med et standard BPM (Business Process Management) System • Overvåg og tilpas processer However, the focus is not on data but on process-related information ordering of activities). Process mining is also related to monitoring and intelligence [41]. 8 Conclusion Process-aware information systems (PAISs) follow a characteristic life-c ure 13 shows the four phases of such a life-cycle [7]. In the design p processes are (re)designed. In the configuration phase, designs are imp by configuring a PAIS (e.g., a WFMS). After configuration, the enactm starts where the operational business processes are executed using the sy figured. In the diagnosis phase, the operational processes are analyzed t problems and to find things that can be improved. The focus of traditio flow management (systems) is on the lower half of the life-cycle. As a re is little support for the diagnosis phase. Moreover, support in the desig limited to providing an editor while analysis and real design support are Figure 13: PAIS life-cycle. In this article, we showed that PAISs support operational business analyse & diagnose procesdesign systemkonfiguration procesudførsel Tuesday, September 24, 13
  • 9. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday BPM  Metoden   4 • Beskriv “as-is” og “to-be” processer som flow-diagrammer • Adskil flow-diagram fra beslutningssregler • Sæt strøm til processen med et standard BPM (Business Process Management) System • Overvåg og tilpas processer However, the focus is not on data but on process-related information ordering of activities). Process mining is also related to monitoring and intelligence [41]. 8 Conclusion Process-aware information systems (PAISs) follow a characteristic life-c ure 13 shows the four phases of such a life-cycle [7]. In the design p processes are (re)designed. In the configuration phase, designs are imp by configuring a PAIS (e.g., a WFMS). After configuration, the enactm starts where the operational business processes are executed using the sy figured. In the diagnosis phase, the operational processes are analyzed t problems and to find things that can be improved. The focus of traditio flow management (systems) is on the lower half of the life-cycle. As a re is little support for the diagnosis phase. Moreover, support in the desig limited to providing an editor while analysis and real design support are Figure 13: PAIS life-cycle. In this article, we showed that PAISs support operational business analyse & diagnose procesdesign systemkonfiguration procesudførsel Tuesday, September 24, 13
  • 10. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday BPM  Metoden   4 • Beskriv “as-is” og “to-be” processer som flow-diagrammer • Adskil flow-diagram fra beslutningssregler • Sæt strøm til processen med et standard BPM (Business Process Management) System • Overvåg og tilpas processer However, the focus is not on data but on process-related information ordering of activities). Process mining is also related to monitoring and intelligence [41]. 8 Conclusion Process-aware information systems (PAISs) follow a characteristic life-c ure 13 shows the four phases of such a life-cycle [7]. In the design p processes are (re)designed. In the configuration phase, designs are imp by configuring a PAIS (e.g., a WFMS). After configuration, the enactm starts where the operational business processes are executed using the sy figured. In the diagnosis phase, the operational processes are analyzed t problems and to find things that can be improved. The focus of traditio flow management (systems) is on the lower half of the life-cycle. As a re is little support for the diagnosis phase. Moreover, support in the desig limited to providing an editor while analysis and real design support are Figure 13: PAIS life-cycle. In this article, we showed that PAISs support operational business analyse & diagnose procesdesign systemkonfiguration procesudførsel ? Tuesday, September 24, 13
  • 11. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday En  Business  Process-­‐GPS? 5 En GPS baseret på flow-diagrammer ville kunne vise ruter Tuesday, September 24, 13
  • 12. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday En  Business  Process-­‐GPS? 5 En GPS baseret på flow-diagrammer ville kunne vise ruter - for destinationer og veje der fandtes da den blev lavet! Tuesday, September 24, 13
  • 13. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday En  Business  Process-­‐GPS? 5 En GPS baseret på flow-diagrammer ville kunne vise ruter - for destinationer og veje der fandtes da den blev lavet! og ikke dokumentere reglerne Tuesday, September 24, 13
  • 14. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday En  typisk  låneproces  ? 6 Tuesday, September 24, 13
  • 15. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday En  typisk  låneproces  ? 6 Flow diagrammet er rigidt Tuesday, September 24, 13
  • 16. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday En  typisk  låneproces  ? 6 Flow diagrammet er rigidt - og beskriver ikke forretningsreglen der skal overholdes Tuesday, September 24, 13
  • 17. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday 7 - vi forventer, at kunne vælge et vilkårligt mål, afvige fra ruten og få foreslået en ny - og at kortet holdes up-to-date En  Business  Process-­‐GPS Tuesday, September 24, 13
  • 18. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday 7 - vi forventer, at kunne vælge et vilkårligt mål, afvige fra ruten og få foreslået en ny - og at kortet holdes up-to-date En  Business  Process-­‐GPS men også sikre at vi når effektivt i mål Tuesday, September 24, 13
  • 19. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday 8 Skal vi da designe en proces, der beskriver alle mulige veje ?? En  Business  Process-­‐GPS Tuesday, September 24, 13
  • 20. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Låneproces  med  flere  veje 9 Tuesday, September 24, 13
  • 21. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Låneproces  med  flere  veje 9 nej ja Tuesday, September 24, 13
  • 22. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Låneproces  med  flere  veje 9 nej ja Sværere at overskue! Tuesday, September 24, 13
  • 23. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Låneproces  med  flere  veje 9 nej ja Sværere at overskue! og reglen er stadig implicit Tuesday, September 24, 13
  • 24. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Processer  vs  Regler 10 Option 1 Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table Decision Model Diagram Moderne BPMS tillader at adskille beslutningsregler fra flow: Tuesday, September 24, 13
  • 25. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Processer  vs  Regler 10 Option 1 Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table Decision Model Diagram Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldb with the permission of the Publisher.) The Rule Family, by definition, implies no p Rule Family in Figure 3 also indicates via th to consider. The Rule Family can contain as For that matter, it can contain additional c person’s credit rating. The Rule Family tabl business process models of option 1 and o all values of person’s debt and employmen into the business process model rather tha unnecessary complexity and unnecessary s conditions in such a business process mode Option 3 Process Model Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldberg) © 2009 Auerbach Publications/Tay with the permission of the Publisher.) The Rule Family, by definition, implies no particular sequence among the cond Rule Family in Figure 3 also indicates via the “?” that there are other possible c to consider. The Rule Family can contain as many rows as are needed to reach For that matter, it can contain additional columns if other conditions are neede person’s credit rating. The Rule Family table also contains business logic for the business process models of option 1 and option 2. These include the adjudicat Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table D Moderne BPMS tillader at adskille beslutningsregler fra flow: Tuesday, September 24, 13
  • 26. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Processer  vs  Regler 10 Option 1 Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table Decision Model Diagram Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldb with the permission of the Publisher.) The Rule Family, by definition, implies no p Rule Family in Figure 3 also indicates via th to consider. The Rule Family can contain as For that matter, it can contain additional c person’s credit rating. The Rule Family tabl business process models of option 1 and o all values of person’s debt and employmen into the business process model rather tha unnecessary complexity and unnecessary s conditions in such a business process mode Option 3 Process Model Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldberg) © 2009 Auerbach Publications/Tay with the permission of the Publisher.) The Rule Family, by definition, implies no particular sequence among the cond Rule Family in Figure 3 also indicates via the “?” that there are other possible c to consider. The Rule Family can contain as many rows as are needed to reach For that matter, it can contain additional columns if other conditions are neede person’s credit rating. The Rule Family table also contains business logic for the business process models of option 1 and option 2. These include the adjudicat Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table D Moderne BPMS tillader at adskille beslutningsregler fra flow: Men hvad med at erstatte flowet helt med regler? Tuesday, September 24, 13
  • 27. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Processer  vs  Regler 10 Option 1 Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table Decision Model Diagram Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldb with the permission of the Publisher.) The Rule Family, by definition, implies no p Rule Family in Figure 3 also indicates via th to consider. The Rule Family can contain as For that matter, it can contain additional c person’s credit rating. The Rule Family tabl business process models of option 1 and o all values of person’s debt and employmen into the business process model rather tha unnecessary complexity and unnecessary s conditions in such a business process mode Option 3 Process Model Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldberg) © 2009 Auerbach Publications/Tay with the permission of the Publisher.) The Rule Family, by definition, implies no particular sequence among the cond Rule Family in Figure 3 also indicates via the “?” that there are other possible c to consider. The Rule Family can contain as many rows as are needed to reach For that matter, it can contain additional columns if other conditions are neede person’s credit rating. The Rule Family table also contains business logic for the business process models of option 1 and option 2. These include the adjudicat Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table D Moderne BPMS tillader at adskille beslutningsregler fra flow: Men hvad med at erstatte flowet helt med regler? Kreditvurdering med rating A skal forelægge før lån kan gives Tuesday, September 24, 13
  • 28. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Processer  vs  Regler 10 Option 1 Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table Decision Model Diagram Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldb with the permission of the Publisher.) The Rule Family, by definition, implies no p Rule Family in Figure 3 also indicates via th to consider. The Rule Family can contain as For that matter, it can contain additional c person’s credit rating. The Rule Family tabl business process models of option 1 and o all values of person’s debt and employmen into the business process model rather tha unnecessary complexity and unnecessary s conditions in such a business process mode Option 3 Process Model Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldberg) © 2009 Auerbach Publications/Tay with the permission of the Publisher.) The Rule Family, by definition, implies no particular sequence among the cond Rule Family in Figure 3 also indicates via the “?” that there are other possible c to consider. The Rule Family can contain as many rows as are needed to reach For that matter, it can contain additional columns if other conditions are neede person’s credit rating. The Rule Family table also contains business logic for the business process models of option 1 and option 2. These include the adjudicat Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table D Moderne BPMS tillader at adskille beslutningsregler fra flow: Men hvad med at erstatte flowet helt med regler? Kreditvurdering med rating A skal forelægge før lån kan gives Dokumentation skal modtages før lån kan gives Tuesday, September 24, 13
  • 29. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Processer  vs  Regler 10 Option 1 Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table Decision Model Diagram Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldb with the permission of the Publisher.) The Rule Family, by definition, implies no p Rule Family in Figure 3 also indicates via th to consider. The Rule Family can contain as For that matter, it can contain additional c person’s credit rating. The Rule Family tabl business process models of option 1 and o all values of person’s debt and employmen into the business process model rather tha unnecessary complexity and unnecessary s conditions in such a business process mode Option 3 Process Model Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldberg) © 2009 Auerbach Publications/Tay with the permission of the Publisher.) The Rule Family, by definition, implies no particular sequence among the cond Rule Family in Figure 3 also indicates via the “?” that there are other possible c to consider. The Rule Family can contain as many rows as are needed to reach For that matter, it can contain additional columns if other conditions are neede person’s credit rating. The Rule Family table also contains business logic for the business process models of option 1 and option 2. These include the adjudicat Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table D Moderne BPMS tillader at adskille beslutningsregler fra flow: Men hvad med at erstatte flowet helt med regler? Kreditvurdering med rating A skal forelægge før lån kan gives Rådgivning skal udføres før lån kan gives Dokumentation skal modtages før lån kan gives Tuesday, September 24, 13
  • 30. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Processer  vs  Regler 10 Option 1 Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table Decision Model Diagram Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldb with the permission of the Publisher.) The Rule Family, by definition, implies no p Rule Family in Figure 3 also indicates via th to consider. The Rule Family can contain as For that matter, it can contain additional c person’s credit rating. The Rule Family tabl business process models of option 1 and o all values of person’s debt and employmen into the business process model rather tha unnecessary complexity and unnecessary s conditions in such a business process mode Option 3 Process Model Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldberg) © 2009 Auerbach Publications/Tay with the permission of the Publisher.) The Rule Family, by definition, implies no particular sequence among the cond Rule Family in Figure 3 also indicates via the “?” that there are other possible c to consider. The Rule Family can contain as many rows as are needed to reach For that matter, it can contain additional columns if other conditions are neede person’s credit rating. The Rule Family table also contains business logic for the business process models of option 1 and option 2. These include the adjudicat Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table D Moderne BPMS tillader at adskille beslutningsregler fra flow: Men hvad med at erstatte flowet helt med regler? Kreditvurdering med rating A skal forelægge før lån kan gives Rådgivning skal udføres før lån kan gives Hvis lån gives skal kreditvurdering gentages efter et år Dokumentation skal modtages før lån kan gives Tuesday, September 24, 13
  • 31. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Processer  vs  Regler 10 Option 1 Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table Decision Model Diagram Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldb with the permission of the Publisher.) The Rule Family, by definition, implies no p Rule Family in Figure 3 also indicates via th to consider. The Rule Family can contain as For that matter, it can contain additional c person’s credit rating. The Rule Family tabl business process models of option 1 and o all values of person’s debt and employmen into the business process model rather tha unnecessary complexity and unnecessary s conditions in such a business process mode Option 3 Process Model Figure 3 Procedural vs. Declarative Solutions Source: The Decision Model (von Halle & Goldberg) © 2009 Auerbach Publications/Tay with the permission of the Publisher.) The Rule Family, by definition, implies no particular sequence among the cond Rule Family in Figure 3 also indicates via the “?” that there are other possible c to consider. The Rule Family can contain as many rows as are needed to reach For that matter, it can contain additional columns if other conditions are neede person’s credit rating. The Rule Family table also contains business logic for the business process models of option 1 and option 2. These include the adjudicat Option 2 Option 3 Rule Pattern 1 is Low is Good = "A" 1 is Low is Bad = ? 1 is High is Good = ? 1 is High is Bad = ? Conditions Conclusion Person Debt Person Employment History Person Credit Rating Process Model Rule Family Table D Moderne BPMS tillader at adskille beslutningsregler fra flow: Men hvad med at erstatte flowet helt med regler? Kreditvurdering med rating A skal forelægge før lån kan gives Rådgivning skal udføres før lån kan gives Hvis lån gives skal kreditvurdering gentages efter et år og lade it-systemet beregne vejen baseret på reglerne? Dokumentation skal modtages før lån kan gives Tuesday, September 24, 13
  • 32. Thomas Hildebrandt, hilde@itu.dk IT  UNIVERSITETET  I  KØBENHAVN Finance IT Tuesday Regelbaseret  hændelsesflow • Beskriv hændelser, afhængigheder og krav (iflg. lovgivning) i stedet for proceduren • Start med målet (godkend lån) - identificer forudsætninger og opfølgende handlinger • IT-værktøj kan på vilkårligt tidspunkt beregne en procedure for den “bedste vej” • Med det rigtige valg af “modelsprog” kan vi tillade ændringer i model på vilkårligt tidspunkt og tage systemet i brug meget tidligere 11 Tuesday, September 24, 13