During weeks 1-3 of conception, the egg and sperm unite in the fallopian tube to form an embryo. The embryo then implants in the uterus and the placenta begins to form. In week 4, major organ formation begins as the embryo grows to be 10,000 times larger. By week 5, the heart beats and the eyes, nose, and limbs begin to form.
KSYOS TeleMedical Centre is a major healthcare institution in the Netherlands that delivers healthcare exclusively through eHealth/telemedicine services. It serves over 5,000 general practitioners and 2,500 medical specialists/paramedics, providing teleconsultation, telediagnostics, and telemonitoring services to over 150,000 patients. Examples provided show how telemedicine improves quality of care by reducing wait times, increasing efficiency through cost savings, and improving prevention through education of general practitioners.
Mining Journal. Focus on Argentina: land of opportunities - 2012Paola Rojas
Argentina has significant mineral deposits and potential to become a major minerals producer. It has experienced a mining boom since 2002, with investment growing nearly 2000% and employment in mining increasing over 450%. However, recent actions by the government have caused uncertainty and a flight of capital from the country. While Argentina has vast mineral resources and a developing mining sector, it needs consistent regulations and policies to realize its potential.
Muhammad Nasir Bin Hussin is a 32-year-old married Malaysian man currently working as a Chargeman at SGL Carbon Asia Pacific Sdn. Bhd. in Banting, Selangor. He has over 15 years of experience in electrical and maintenance work. Nasir holds qualifications in wireman and electrical technician work from several technical colleges. He provides references from his past employers and teachers praising his electrical skills and problem-solving abilities.
The Operations Assistant position involves several key responsibilities:
1) Providing excellent customer service by finding solutions, being responsive to customer needs, and ensuring no issues fall through the cracks.
2) Accurately processing orders by coordinating with inventory, ensuring timelines are met, and shipments go to the right destination.
3) Purchasing materials by obtaining competitive prices, favorable shipping dates, and fulfillment guarantees from partners.
4) Accounts receivable activities like invoicing, preparing statements, and collection calls to ensure revenue flow.
5) Technical support through troubleshooting, training, and prioritizing issues to minimize downtime.
El documento presenta la agenda de trabajo de una reunión sobre promoción de inversiones en la región de Huánuco, Perú. Incluye información sobre el contexto internacional y marco normativo para inversiones, así como detalles sobre el portafolio de proyectos de inversión propuestos en áreas como institucionalidad, innovación, educación e infraestructura, con un enfoque en hacer de Huánuco una región más productiva, competitiva y exportadora.
During weeks 1-3 of conception, the egg and sperm unite in the fallopian tube to form an embryo. The embryo then implants in the uterus and the placenta begins to form. In week 4, major organ formation begins as the embryo grows to be 10,000 times larger. By week 5, the heart beats and the eyes, nose, and limbs begin to form.
KSYOS TeleMedical Centre is a major healthcare institution in the Netherlands that delivers healthcare exclusively through eHealth/telemedicine services. It serves over 5,000 general practitioners and 2,500 medical specialists/paramedics, providing teleconsultation, telediagnostics, and telemonitoring services to over 150,000 patients. Examples provided show how telemedicine improves quality of care by reducing wait times, increasing efficiency through cost savings, and improving prevention through education of general practitioners.
Mining Journal. Focus on Argentina: land of opportunities - 2012Paola Rojas
Argentina has significant mineral deposits and potential to become a major minerals producer. It has experienced a mining boom since 2002, with investment growing nearly 2000% and employment in mining increasing over 450%. However, recent actions by the government have caused uncertainty and a flight of capital from the country. While Argentina has vast mineral resources and a developing mining sector, it needs consistent regulations and policies to realize its potential.
Muhammad Nasir Bin Hussin is a 32-year-old married Malaysian man currently working as a Chargeman at SGL Carbon Asia Pacific Sdn. Bhd. in Banting, Selangor. He has over 15 years of experience in electrical and maintenance work. Nasir holds qualifications in wireman and electrical technician work from several technical colleges. He provides references from his past employers and teachers praising his electrical skills and problem-solving abilities.
The Operations Assistant position involves several key responsibilities:
1) Providing excellent customer service by finding solutions, being responsive to customer needs, and ensuring no issues fall through the cracks.
2) Accurately processing orders by coordinating with inventory, ensuring timelines are met, and shipments go to the right destination.
3) Purchasing materials by obtaining competitive prices, favorable shipping dates, and fulfillment guarantees from partners.
4) Accounts receivable activities like invoicing, preparing statements, and collection calls to ensure revenue flow.
5) Technical support through troubleshooting, training, and prioritizing issues to minimize downtime.
El documento presenta la agenda de trabajo de una reunión sobre promoción de inversiones en la región de Huánuco, Perú. Incluye información sobre el contexto internacional y marco normativo para inversiones, así como detalles sobre el portafolio de proyectos de inversión propuestos en áreas como institucionalidad, innovación, educación e infraestructura, con un enfoque en hacer de Huánuco una región más productiva, competitiva y exportadora.
III pintxo & learn...in despachos profesionales: Redes Socialesekonomistak
El documento discute la presencia de despachos profesionales de economistas en las redes sociales. Los participantes representando a varios despachos comparten sus experiencias con las redes sociales a nivel personal y de despacho, que van desde no tener presencia hasta tener páginas en Facebook y LinkedIn. También debaten estrategias de implantación de redes sociales en los despachos, incluyendo objetivos de comunicación con clientes y captación de nuevos clientes, así como preocupaciones como la exposición excesiva.
Azure Cygler, Extensions Specialist at URI Coastal Resources Center and Rhode Island Sea Grant, provides an update on the Shellfish Management Plan's progress through the summer.
An overview of Domino 8.5 XPages, the new RAD (rapid application development) environment for developing Domino web applications. This covers what is XPages, XPages Basics, XPages Advanced Development, and XPages futures. This session was given by Philippe Riand of IBM and John Head of PSC Group, LLC.
Este documento presenta la historia del cacao y el chocolate. Explica que los aztecas y mayas cultivaban y consumían el cacao hace miles de años y lo usaban como moneda y medicina. Cuando los españoles llegaron a México en el siglo XVI, los aztecas les ofrecieron una bebida de cacao llamada "chocolatl" que sólo podían tomar nobles y reyes. Los españoles llevaron el cacao y las recetas de chocolate a Europa. Los monjes adaptaron las recetas al gusto europeo usando leche, miel y az
Zendaya es una cantante, actriz y bailarina estadounidense conocida por sus papeles en series de Disney Channel como Shake It Up y K.C. Undercover. Comenzó su carrera en el teatro y la televisión antes de firmar un contrato discográfico en 2012. Ha lanzado un álbum de estudio y sencillos como solista y en colaboración con otros artistas. Actualmente continúa actuando y lanzando nueva música.
Les agences de recrutement romandes sont-elles assez connectées?
Face à un monde plus en plus concurrentiel, les méthodes de recrutement évoluent avec leur temps. Mais qu’en est-il des agences suisses? L’équipe de Procab Studio a réalisé une étude sur le thème des agences de recrutement et de leur site internet.
Un panel de 15 agences romandes a étéévalué autour des 4 thèmes: La qualité du site, qui évalue non seulement l’esthétisme mais aussi les règles simples de conception d’un bon site. Le référencement, facteur de réussite incontournable pour tous les sites qui souhaitent augmenter leur trafic de visiteurs. Mais aussi l’accès à la mobilité et les réseaux sociaux, éléments importants en constante évolution depuis le développement des Smartphones. Les conclusions sont assez étonnantes si l’on compare le manque de connectivité de certaines agences et l’engouement des candidats pour les réseaux sociaux.
The Right List offers an exciting mobile advertising platform that can send broadcast messages and banner ads to over 70 million mobile subscribers monthly. It provides campaign management services and optimizes delivery across mobile web, apps, video and other formats. Usage data shows 10% of mobile users browse content monthly on their phones. The Right List network reaches educated, affluent users and examples of successful campaigns for Dunkin Donuts and Nextel are described.
UBO: Programa Introducción a la Responsabilidad Social (Primer Semestre 2012)Patricio Varas Karmy
Este documento presenta el programa de la asignatura "Formación UBO – Introducción a la Responsabilidad Social" que se imparte en las carreras de Enfermería y Nutrición. La asignatura analiza conceptos como desarrollo sustentable, responsabilidad social, filantropía y vinculación universitaria. Se dividirá en 4 unidades temáticas y utilizará métodos activos como debates y proyectos. Los estudiantes serán evaluados a través de talleres, pruebas y presentaciones orales.
El documento describe conceptos clave de la programación orientada a objetos como clases, objetos, abstracción, encapsulamiento, asociación y agregación. También menciona diferentes paradigmas de programación e introduce el lenguaje UML para modelar sistemas orientados a objetos.
Developing, Implementing, and Publicizing Themed Programs
Creating Frameworks for Planning Program Series
Thinking of Library Programming as a Form of Storytelling, Collection Development, and Community Building
Taller de acompañamiento Provincia NS Gracia OSA PerúAntonio Coquis
Este documento presenta un taller de acompañamiento comunitario virtual para desarrollar competencias de acompañamiento espiritual. El taller se enfocará en ayudar a los participantes a escuchar la voz de Dios para acompañar a otros en su discernimiento vocacional, mediante el uso de un blog y dos sesiones comunitarias mensuales durante seis meses.
This document provides information on various conduit clips and clamps for supporting electrical conduit. It includes specifications for M-Series and P-Series spring steel conduit clips, combination push-in wall clips, conduit clamps with bolts, flange-mount conduit clips, and hammer-on pipe clips for supporting different sizes of conduit and mounting to various size flanges. Load limits, materials, features, and packaging quantities are provided for each part number.
Microsoft Next 2014 - Insights session 1 - Mobilt BI i Søfartsstyrelsen – tan...Microsoft
Microsoft Next 2014 - Insights session 1 - Mobilt BI i Søfartsstyrelsen – tanker, udfordringer og resultater, v. Gunnar Lenzing, Chefkonsulent, Søfartsstyrelsen
Få et indblik i de overvejelser, som DSB gjorde sig, da de besluttede sig for at se kundeservice som deres vej til vækst. Med afsæt i deres kunderejse får du en hands-on og praktisk tilgængelig anvisning på, hvad der skal til – og hvor du ikke har råd til at fejle.
Læs desuden hvordan man kan lære af Desmis historie, da først alle kundedata blev konsolideret ét sted – og kun ét sted. Få en førstehåndsberetning om, hvordan en stor dansk virksomhed bruger data kreativt og utraditionelt til at gøre deres kunder glade for at få besøg af deres servicemedarbejdere – og hvilken effekt det har på kapacitetsudnyttelse og mersalget til loyale kunder.
Få et indblik i de overvejelser, som DSB gjorde sig, da de besluttede sig for at se kundeservice som deres vej til vækst. Med afsæt i deres kunderejse får du en hands-on og praktisk tilgængelig anvisning på, hvad der skal til – og hvor du ikke har råd til at fejle.
Læs desuden hvordan man kan lære af Desmis historie, da først alle kundedata blev konsolideret ét sted – og kun ét sted. Få en førstehåndsberetning om, hvordan en stor dansk virksomhed bruger data kreativt og utraditionelt til at gøre deres kunder glade for at få besøg af deres servicemedarbejdere – og hvilken effekt det har på kapacitetsudnyttelse og mersalget til loyale kunder.
III pintxo & learn...in despachos profesionales: Redes Socialesekonomistak
El documento discute la presencia de despachos profesionales de economistas en las redes sociales. Los participantes representando a varios despachos comparten sus experiencias con las redes sociales a nivel personal y de despacho, que van desde no tener presencia hasta tener páginas en Facebook y LinkedIn. También debaten estrategias de implantación de redes sociales en los despachos, incluyendo objetivos de comunicación con clientes y captación de nuevos clientes, así como preocupaciones como la exposición excesiva.
Azure Cygler, Extensions Specialist at URI Coastal Resources Center and Rhode Island Sea Grant, provides an update on the Shellfish Management Plan's progress through the summer.
An overview of Domino 8.5 XPages, the new RAD (rapid application development) environment for developing Domino web applications. This covers what is XPages, XPages Basics, XPages Advanced Development, and XPages futures. This session was given by Philippe Riand of IBM and John Head of PSC Group, LLC.
Este documento presenta la historia del cacao y el chocolate. Explica que los aztecas y mayas cultivaban y consumían el cacao hace miles de años y lo usaban como moneda y medicina. Cuando los españoles llegaron a México en el siglo XVI, los aztecas les ofrecieron una bebida de cacao llamada "chocolatl" que sólo podían tomar nobles y reyes. Los españoles llevaron el cacao y las recetas de chocolate a Europa. Los monjes adaptaron las recetas al gusto europeo usando leche, miel y az
Zendaya es una cantante, actriz y bailarina estadounidense conocida por sus papeles en series de Disney Channel como Shake It Up y K.C. Undercover. Comenzó su carrera en el teatro y la televisión antes de firmar un contrato discográfico en 2012. Ha lanzado un álbum de estudio y sencillos como solista y en colaboración con otros artistas. Actualmente continúa actuando y lanzando nueva música.
Les agences de recrutement romandes sont-elles assez connectées?
Face à un monde plus en plus concurrentiel, les méthodes de recrutement évoluent avec leur temps. Mais qu’en est-il des agences suisses? L’équipe de Procab Studio a réalisé une étude sur le thème des agences de recrutement et de leur site internet.
Un panel de 15 agences romandes a étéévalué autour des 4 thèmes: La qualité du site, qui évalue non seulement l’esthétisme mais aussi les règles simples de conception d’un bon site. Le référencement, facteur de réussite incontournable pour tous les sites qui souhaitent augmenter leur trafic de visiteurs. Mais aussi l’accès à la mobilité et les réseaux sociaux, éléments importants en constante évolution depuis le développement des Smartphones. Les conclusions sont assez étonnantes si l’on compare le manque de connectivité de certaines agences et l’engouement des candidats pour les réseaux sociaux.
The Right List offers an exciting mobile advertising platform that can send broadcast messages and banner ads to over 70 million mobile subscribers monthly. It provides campaign management services and optimizes delivery across mobile web, apps, video and other formats. Usage data shows 10% of mobile users browse content monthly on their phones. The Right List network reaches educated, affluent users and examples of successful campaigns for Dunkin Donuts and Nextel are described.
UBO: Programa Introducción a la Responsabilidad Social (Primer Semestre 2012)Patricio Varas Karmy
Este documento presenta el programa de la asignatura "Formación UBO – Introducción a la Responsabilidad Social" que se imparte en las carreras de Enfermería y Nutrición. La asignatura analiza conceptos como desarrollo sustentable, responsabilidad social, filantropía y vinculación universitaria. Se dividirá en 4 unidades temáticas y utilizará métodos activos como debates y proyectos. Los estudiantes serán evaluados a través de talleres, pruebas y presentaciones orales.
El documento describe conceptos clave de la programación orientada a objetos como clases, objetos, abstracción, encapsulamiento, asociación y agregación. También menciona diferentes paradigmas de programación e introduce el lenguaje UML para modelar sistemas orientados a objetos.
Developing, Implementing, and Publicizing Themed Programs
Creating Frameworks for Planning Program Series
Thinking of Library Programming as a Form of Storytelling, Collection Development, and Community Building
Taller de acompañamiento Provincia NS Gracia OSA PerúAntonio Coquis
Este documento presenta un taller de acompañamiento comunitario virtual para desarrollar competencias de acompañamiento espiritual. El taller se enfocará en ayudar a los participantes a escuchar la voz de Dios para acompañar a otros en su discernimiento vocacional, mediante el uso de un blog y dos sesiones comunitarias mensuales durante seis meses.
This document provides information on various conduit clips and clamps for supporting electrical conduit. It includes specifications for M-Series and P-Series spring steel conduit clips, combination push-in wall clips, conduit clamps with bolts, flange-mount conduit clips, and hammer-on pipe clips for supporting different sizes of conduit and mounting to various size flanges. Load limits, materials, features, and packaging quantities are provided for each part number.
Microsoft Next 2014 - Insights session 1 - Mobilt BI i Søfartsstyrelsen – tan...Microsoft
Microsoft Next 2014 - Insights session 1 - Mobilt BI i Søfartsstyrelsen – tanker, udfordringer og resultater, v. Gunnar Lenzing, Chefkonsulent, Søfartsstyrelsen
Få et indblik i de overvejelser, som DSB gjorde sig, da de besluttede sig for at se kundeservice som deres vej til vækst. Med afsæt i deres kunderejse får du en hands-on og praktisk tilgængelig anvisning på, hvad der skal til – og hvor du ikke har råd til at fejle.
Læs desuden hvordan man kan lære af Desmis historie, da først alle kundedata blev konsolideret ét sted – og kun ét sted. Få en førstehåndsberetning om, hvordan en stor dansk virksomhed bruger data kreativt og utraditionelt til at gøre deres kunder glade for at få besøg af deres servicemedarbejdere – og hvilken effekt det har på kapacitetsudnyttelse og mersalget til loyale kunder.
Få et indblik i de overvejelser, som DSB gjorde sig, da de besluttede sig for at se kundeservice som deres vej til vækst. Med afsæt i deres kunderejse får du en hands-on og praktisk tilgængelig anvisning på, hvad der skal til – og hvor du ikke har råd til at fejle.
Læs desuden hvordan man kan lære af Desmis historie, da først alle kundedata blev konsolideret ét sted – og kun ét sted. Få en førstehåndsberetning om, hvordan en stor dansk virksomhed bruger data kreativt og utraditionelt til at gøre deres kunder glade for at få besøg af deres servicemedarbejdere – og hvilken effekt det har på kapacitetsudnyttelse og mersalget til loyale kunder.
Gevinstrealisering i praksis / ChangeGroupChangeGroup
Case om gevinstrealisering i praksis
Implementering af Office 365 som samarbejdsplatform i DSB - Hvordan kan man tilrettelægge forandringsstrategien for implementering af en samarbejdsplatform, så man kan realisere det uindløste potentiale i Office 365? Det gav vores tre oplægsholdere svar på i deres faglige oplæg om gevinstrealisering i praksis, som blev afholdt d. 26. februar 2015.
Hvad betyder et godt porteføljeoverblik for forretningen?, Keld Ellesgaard - ...Mediehuset Ingeniøren Live
Arla IT PMO's Senior Manager Keld Ellesgaard fortæller om mulighederne og gevinsterne ved at have en PPM løsning.
Baggrund for at se på ny PPM-løsning, og Arla ITs målsætning med et ny værktøj
PMO behov og værktøjsunderstøttelse vs. forretningens behov for gennemsigtighed, hastighed og fleksibilitet.
Kritiske succesfaktorer og fik vi dem opfyldt
Dette er vores standard-præsentation omkring Reload og vores proces. Det handler om, hvem vi er, hvordan vi arbejder og hvorfor vi synes, at det giver mening.
Det handler om hvorfor en agil tilgang og en proces omkring fast pris og et minimumsscope (MVP) giver mening.
Læs mere på https://reload.dk/proces
Tre danske virksomheders erfaringer med Office 365 - den konkrete forskel for...Microsoft
Kom og hør erfaringerne fra nogen der har prøvet det. Tre forskellige Microsoft kunder fra tre forskellige brancher fortæller hvad de har gjort sig af overvejelser, været igennem af beslutningsprocesser og udfordringer - og ikke mindst hvad de har oplevet af resultater gennem implementering af Office 365. Få indblik i konkrete erfaringer med Office 365 og stil dine spørgsmål direkte til dem der har prøvet det i praksis.
Tre danske virksomheders erfaringer med Office 365 - den konkrete forskel for...Microsoft
Kom og hør erfaringerne fra nogen der har prøvet det. Tre forskellige Microsoft kunder fra tre forskellige brancher fortæller hvad de har gjort sig af overvejelser, været igennem af beslutningsprocesser og udfordringer - og ikke mindst hvad de har oplevet af resultater gennem implementering af Office 365. Få indblik i konkrete erfaringer med Office 365 og stil dine spørgsmål direkte til dem der har prøvet det i praksis.
Vi vil fortælle om: Nykredit IT som fortrukken IT arbejdsplads for studerende og nyuddannede, karriere-muligheder for nyuddannede, IT organisationen arbejder med agile metoder, brug af IT infrastruktur til nyudvikling og drift, samt de nye og spændende teknologier og værktøjer, som organisationen arbejder med.
Vejen til nyt Service Management system - TOPdesk on Tour Denmark 2017TOPdesk
I slutningen af 2016 stod Gyldendal ved en skillevej – skulle de fortsætte på daværende løsning eller skulle de gå en anden vej? Nicolaj fortæller om processen, som Gyldendal var igennem i forbindelse med udvælgelsen af nyt Service Management værktøj. Derudover fortæller han om, hvordan de bruger TOPdesk, hvordan de har introduceret serviceportalen til deres brugere og sidst men ikke mindst, fremtidsplanerne med TOPdesk.
Alm. brand integrerer forretningsprocesser i en microsoft bi platformMicrosoft
Visionen for hvorfor Alm. Brand har valgt at styrke deres BI platform og hvorfor de har valgt SharePoint. Hvilken forudsætninger kræver det at integrere i en samlet platform, hvilken konsekvenser har det og hvad er de forventede fordele.
This document discusses challenges with hardware-near programming and proposes solutions like object-oriented design, test-driven development, and mocking hardware for testing in C. It provides examples of encapsulating hardware registers in C and writing tests that check register values and function outputs without the physical hardware. The document concludes that while setting up the tools is an initial investment, TDD is possible and helps create safe, maintainable low-level software.
This document summarizes an embedded software project that used object-oriented modeling and design with UML, along with Safety-Critical Java and C programming. A team of students created a model car that could be remotely controlled via an app. The project followed an object-oriented development process, including use case modeling, component diagrams, and testing of components using mock objects. The design included a layered architecture with hardware abstraction and platform abstraction layers. Missions in Safety-Critical Java were used to model different car modes like Park and Drive. Unit testing of components and testing on the execution platform helped evaluate memory usage and schedulability. The document concludes that this approach helped manage complexity in the embedded system.
The document summarizes a company's conversion of its embedded controller software from C to C++ over a two month period. It involved converting 8 projects with 30% shared code across 18 developers. Challenges included converting callbacks and dealing with scripting errors. Opportunities included improving code quality, team building, and evaluating new static analysis tools. The conversion was successful with minimal performance impacts and many bugs were found and fixed during the process. Future plans include C++ training and refactoring code to fully utilize C++ features.
This document discusses embedded Linux development from a manager's perspective. It provides the speaker's background working with C and C++ on embedded systems. Key expectations of programming languages for embedded systems are outlined, including flexibility, low cost, and real-time performance. The document discusses why C is commonly used for embedded development and outlines best practices like code reviews when using C to avoid issues. It also discusses moving to C++ and using Linux for embedded projects.
The document discusses the C programming language. It provides some key facts about C:
- C was developed in the late 1960s and early 1970s by Dennis Ritchie at Bell Labs.
- C became popular due to its use in developing the UNIX operating system.
- The IT world widely uses C, as evidenced by its use in operating systems like Linux, Windows, and iOS.
- The C language has undergone standardization with standards published in 1989 (C89), 1999 (C99), 2011 (C11), and 2018 (C18).
- C influenced many other popular programming languages and remains one of the most widely used languages today.
The document discusses the evolution of industrial revolutions and key elements of Industry 4.0, including intelligent automation and production facilities, smart products, virtual production, and more. It also examines the increasing need for systems engineering as products and production become more complex. Finally, it outlines six key fields that must be mastered for successful digital transformation: usage, data, technology, process, role, and culture.
Emergent synthetic processes (ESP) is a new paradigm for implementing process changes without needing agreement from all participants. It works by having organizational members define service descriptions stating what tasks they are willing to do and under what conditions. Processes are then synthesized in real-time from these service descriptions for each specific case, finding the optimal route through the organization. This allows service descriptions and partially completed processes to be updated at any time without requiring agreement. ESP enables a more flexible and distributed approach to processes and workflow.
This document discusses the integration of DCR (Dynamic Case Resolution) with the KMD Workzone case management platform to enable more automated and adaptive case resolution. It envisions using technologies like machine learning, artificial intelligence, and automation to handle more routine case activities while still allowing for human judgment and deviations from standard workflows. The approach is described as evolutionary rather than revolutionary, breaking large changes into smaller, configurable steps and getting users involved to identify automatable activities and ensure the system meets their needs. Demostrations are provided of Workzone's flexible configuration capabilities and how DCR could be integrated to iteratively introduce more automated case resolution over time.
SupWiz is a spin-off from world-leading AI experts that develops omni-channel AI software to disrupt customer service and support. Their platform makes different customer service channels intelligent and links them together using techniques like intelligent virtual agents, knowledge management, and analytics. The platform integrates with infrastructure components and has been proven valuable at several customers, accurately answering questions and reducing response times. SupWiz aims to improve the customer experience throughout the entire journey with AI-powered solutions.
The document discusses NNIT's vision for its Service Support Center to improve user productivity through reducing demand for support. Key points include:
- Integrating all user interaction data across systems to create a single source of truth data warehouse for metrics and reporting.
- Implementing configuration management policies, SLA policies, and integrating different levels of knowledge and problem management to reduce support demand and minimize downtime.
- The goal is machine-learning enabled intelligent automation that is flexible, consistent and cost-efficient to provide support across channels like phone, chat, and with multi-language translation available 24/7 globally.
- Statistics are presented on ticket routing optimization using AI to reduce unnecessary ticket jumps between support agents.
This document discusses how natural language processing (NLP) can be used for customer support. It outlines several NLP applications for customer support like search, fraud detection, and translation. It also discusses how NLP can help answer previously unasked questions by generating questions from knowledge bases and documents. Finally, it proposes a "customer support Turing test" to evaluate NLP systems for their ability to fool classifiers that distinguish customer support agents from customers.
This document provides information about an AI conference on the future of customer service. The conference will feature presentations from leaders in various AI and data organizations, as well as a panel debate. Statistics are presented showing the growing importance and impact of AI and chatbots on customer service interactions and cost savings over the coming years. The AMAOS project from the University of Copenhagen is also introduced, which focuses on advanced machine learning for automated omni-channel customer support.
The document discusses a project aimed at improving quality of life for citizens with affective disorders like depression. It outlines a vision called "Psyche" that aims to anticipate and alleviate acute depression through a digital platform. A configuration table presents the rationale, strategy, and tactics for a prospect to realize this vision, including leveraging the user's digital diary and questionnaire responses to detect emerging depressive episodes and provide alleviation measures. The table identifies challenges like ineffective intervention and underused platform potential, noting that anticipation works but could be improved and alleviation measures are sometimes weak or misplaced.
5. IT i Lån & Spar
• Udvikling og drift primært outsourcet til
SDC (Skandinavisk Data Center)
• Data Central for 138 pengeinstitutter i Danmark, Norge, Sverige og på
Færøerne
• Levere bankens grundsystemer, netbank etc.
• Laver selv egne løsninger ”på toppen”
• Java (JEE) (Intranet + hjemmeside + netbank)
• Notes (Intranet, CRM, Rådgivningssystemer)
• SAS (LIS, IRB, Scorekort, m.m.)
• BPM (Procesunderstøttelse)
• Integration via ESB
6. Hvorfor BPM?
2011
• Stort behov for mere effektive tværorganisatoriske processer
• Behov for at kunne designe processerne helt tæt på forretningen
• Bankens forretningsmodel og organisering er anderledes end
kollegaerne som benytter SDC
• Behov for at design, dokumentation og eksekvering er tæt forbundet
• Behov for hurtig og agil udvikling
2012
• Ny it-strategi besluttes: Øget fokus på effektivisering via IT
• Bankens portefølje at værktøjer udvides med BPM og ESB
7. Vores syn på processer
• To typer processer (sager)
• De bløde (Case)
• De hårde og stringente (BPM)
• BPM principper
• Vi benytter primært services til at løse opgaver
• Dernæst andre integrationsløsninger (f.eks. skærmskraber)
• Dernæst ansatte/kunder
• ses som ressourcer som kan løse delopgaver
• Systemet viser opgaverne for ansatte i den rækkefølge
systemet vurderer de bør løses
8. Første BPM-projekt i Lån & Spar
• Løb fra august til december 2012
• BPM + ESB skal installeres
• Platformen skal driftmodnes
• Egne udviklere og arkitekter oplæres i platformen af leverandør
• 2 processer skal implementeres
• En lille let og ny proces: ”Ring op”
• Dækker 150 rådgivere
• En stor avanceret og kendt proces: ”Mastercard ansøgning
via nettet” (Fuld STP)
• Dækker kunder + backoffice + kreditkontor
(I alt 12 medarbejdere)
9. BPM Projektet i Lån & Spar
Mål for december 2012
• Platformen (ESB+BPM) skal være driftsmodnet
• Begge processer skal være i drift
• Egne udviklere skal være selvkørende bagefter
• Forretningen skal kende nyt fælles processprog
10. BPM projektet - forløb
• Generelt en stor succes
• Draftprocesser tegnes med Blueworks Live
• Agil udvikling med korte sprints virker godt
• Godt samarbejde med leverandør
• Kom i mål med MC Ansøgning til december 2012
• Platform ikke helt driftsmodnet til december
• Bliver helt klar i februar 2013
• Forretningen lærte fælles processprog (Blue works life)
11. BPM projektet - læring
• Vi brugte meget tid på den lille proces
• Mange drøftelser og en del misforståelser i forhold til
forretningen
• IT-ledelse måtte intervenere flere gange
• Vi ændrede processen midtvejs til en mere kendt
proces
• Mellemledere
• BPM-principper skal læres
• Undervurder ikke forandringsprojektet
12. Nye processer i 2013
• I første halvår 2013 er der lavet flere nye processer
• Proces: Overtræk
• Fjerner opgaver automatisk
• Benytter avancerede coaches
• Proces: Flyt kunde
• Fra 150 til 2 skærm billeder
• Benytter Coaches
• Andre processer er næsten klar til produktion
• Kravspecifikationer på de næste er klar
• Afdelingspostkasse- og email-opgaver skal afskaffes
18. Resultater
• Dags dato
• 22.000 opgaver løst
• August 2014:
• 250.000 opgaver løst
• Heraf fuldautomatiske: 150.000
19. Konklusion
• Moderne BPM-platforme understøtter agil og effektiv
udvikling
• De processer der tegnes - er dem der afvikles
• Nem dialog med forretning via procesdiagrammer
• BPM er mulig i en mindre organisation
• Undervurder ikke forandringsprojektet omkring BPM
• Essentielt at have styr på
Project Portfolio Management
• For alle vil have BPM-løsninger