About AESSiSWho we are, what we do…
About AESSiSWho we are…Independent engineering & product development process improvement and PLM implementation specialistsWhat we do…We help manufacturing and technology businesses to find a reliable way through to the simplicity, speed and performance that are often promised but rarely fully attainedOur goal…Contribute to significant improvements in business performance at manufacturing and technology businesses in the UK
What is PLM?Product Lifecycle Management  (or PLM) is a strategic approach for uniting people and processes around a common and accurate view of information during all phases of a project and stages of a product’s lifecycle. GoalsSingle Source of the TruthConfiguration Management Control (less errors)Reduce WasteIncrease Innovation
PartsItems, The basic pieces of information under controlRelationshipsLinks between information (items)DocsChangesPart LifecycleLifecycle MapStages a part/item goes throughNewRevisedReleasedObsoleteWorkflowHow an item is ‘moved’ through its lifecycleSome Basic PLM TerminologyChange Request Workflow
Enterprise Open Source PLMAras
Business:	Enterprise PLM►NPDI	New Product Development & Introduction►LPD	Lean Product Development►CMII	Configuration & Change Management ►APQP	Advanced Product Quality PlanningProduct:	Aras Innovator®Technology:	Advanced Model-based Enterprise SOAPartner:	Microsoft Gold Certified PartnerCertifications:	Only Microsoft Certified Enterprise PLMAras PLM Technology
Aras PLM TechnologyMicrosoft Enterprise Open SolutionsINCLUDEDBENEFITSwww.aras.comEnterprise Production ReadyComplete Solution AccessUnlimited UsersNo Up-Front Capital NeededUse Existing Infrastructure & SkillsDelivers Control & Flexibility
Aras CustomersNew Era Ohio, LLCSlide 8
Where do PLM tools fit?ConceptDesignDevelopmentLaunchManufactureSupportPhase-based Program ManagementCMII Change MgtDocument MgtFile Vault“The Void”No VisibilityNo Repeatable ProcessesNot LeanQuoting ProcessRequirements&SpecificationsAVL / AMLQualifiedSuppliersPartApprovalBOMs &  PartsCAPACorrective ActionsReports &DashboardsFMEAProcess FlowsControlPlansDesign SWCAD/EDAERP
Questions
Engineering Process Best Practice – Theory & Hands-onNew Product Introduction (NPI)
What is New Product Introduction (NPI)?The process by which organisations conceive, develop & commercialisenew products and services. ExploitationDeliveryCaptureExecution
Stage-Gate® NPIStage-Gate® Your Roadmap for New Product Development Stage-Gate from idea to launchStage 0DiscoveryStage 2Stage 5Stage 3Stage 4Stage 1DevelopmentTesting and ValidationLaunchBuild Business CaseScoping
Stage-Gate® NPIThe structure of each Stage is similar:ActivitiesAnalysisDeliverables (Results)
Stage-Gate® Benefits of Better NPIIncreased Revenue PotentialIdeas validated against market opportunities
New products more able to meet the needs of the market
Deadlines more likely to be met
Quicker to market than competitorsReduced Operating & Process Costs More coordinated & effective NPI activities
Introduces more discipline into the process
Reduces re-work and other forms of waste
Improves focus via gates…poor projects are killed
More efficient and effective allocation of scarce resources
Ensures a complete process – no critical steps are omitted The link between NPI & InnovationWhat is Innovation?Exploitation of new ideas(Warwick)A new method, idea, product (Oxford)Bring something new to an environment (Webster)Ideas applied successfully (Wikipedia)Most companies commercialise only about 20% of their best ideas.Some companies are able to commercialise around 60%Business people know that growth and profits are dependant on the successful launch of innovative products & services.
The link between NPI & InnovationEvidence that… Organisations that provide easy, fast access to information among individuals
Organisations with formal processes for evaluating and transforming ideas to products				do better…Some companies fail at innovation because they get invention confused with innovationInvention is not the same as innovation.Something only becomes an innovation when it is successfully brought to market.
Stage-Gate® Benefits of Better NPIProfitsProduct/Plant LifecycleCostsIncreased ProfitabilityLarger Market ShareImproved In-Service OperationFaster to ProductionPremium PricingLaunchCost Reduction
…from good idea to profitProduct and project information together in one place.  Single & common plan that everybody sticks to.Product & project status always known.Clear milestones & gates with clear exit criteria & deliverables.Quick & clear visibility of program status information by managers.1 click reports to keep track of resourceProject risk assessed & managed.Stage-Gate® Bridging the Gap
Questions
Hands-On
Setting the Scene1.Someone is going to have a ‘light bulb moment’ to develop a new light weight brake assembly for the car industry which we will capture in a formManager ReviewMarketing ReviewStartApprovedWe will review the idea via electronic workflow and approve itNot Approved2.RejectWe will kick-off a Stage-Gate project to assign resource to activity to take the idea to the next stage & track progress3.
Engineering Process Best Practice – Theory & Hands-onProduct Structure, Bills of Material & Information
ReleaseMRP/ERPPARTPARTPARTPARTPARTPARTPARTPARTPARTPARTPARTPARTPARTPARTPARTPARTPARTPARTPARTPARTPARTPARTBill Of Material
Where UsedPARTPARTPARTPARTPARTPARTPARTPARTPARTPARTPARTPARTPARTPART
Bill of InformationRelationshipsRelationshipsSubstitutesPart AlternatesPARTPart SubstitutesRelationshipsProblemsChangesChange Requests/NoticesEBOM/MBOM/SBOMRequirementsPARTSpecificationsDocumentsPARTCADPARTDrawingsPlansProjectsTasksDeliverablesPARTMaterial Non-ConformanceQualityCAPADeviationsFMEA
Bill of InformationAre You Re-Inventing the Wheel?“Up to 80% of the work done in an engineering department is identical  or very similar to work done previously.”          Arthur D. LittleMaximize use of existing parts & documentsEasy retrieval of standard itemsClassification structures…allocation of parts to classes and groups
Questions
Hands-OnCreate & maintain the Bill of Information:Part-to-part, part-to-document, document-to-document relationships (item-to-item)Compound document component relationshipsProduct components—including material, mechanical, electronic, software, and documentationCreate & maintain configuration variationsVersions and effectivitiesOptions, alternates, substitutionsMultiple product structure viewsBrowsing and reportingWhere-usedBOM explosionsSelective queries ...
Configuration Management& Change Management
The Change ProcessCollecting Problems, Concerns, SuggestionsExecuting Changes to Documentation & Scheduling IntroductionMaking & Tracking Business DecisionsProblem Report ProcessChange Request ProcessChange Execution Process
The Change ProcessChange RequestChange NotificationConcern/IncidentChange OrderProblem Report ProcessChange Request ProcessChange Execution Process
Part Baselines, Revisions, VersionsCompletedChangeChange is only possible in the context of an approved change order/note.Execution of the change creates a new ‘baseline’ApprovedReleaseApprovedChangeRev 3 (or C)Status = ReleasedBaselineRev 2 (or B)Status = ReleasedBaselineRev 1 (or A)Status = ReleasedDrawing (or CAD model) iteration in the context of a change.These are file versionsRev 0Status = PreliminaryTime
When it goes wrong….Non-ComplianceDifferences between as-designed & as-builtNo audit trailProblems with service itemsUndocumented changeWaste (Scrap, Re-work, Unused stock)Continue to produce unwanted designIncreased CostsPeople avoid formal change processIncreased Administrative OverheadDelays ChangeSerial processManual & BureaucraticHold-up & DelaysChangeNo Where UsedImpact of change poorly understoodNot transparentUnanticipated Cost
Configuration ManagementConfiguration Management is all about keeping the documents (including requirements) that define that product properly synchronized with the physical product (including the performance of the product) throughout its lifecycle i.e. life-time.The CMII approach builds on this philosophy and, amongst other things, emphasises the need to ‘accommodate’ change and not simply to control it.  This is important
Change ManagementThe formal process that controlsthe creation of changes the approval of changes the activities associated with applying the approved changes to the affected product information
Doesn’t mean every change goes to CCBControlling Change Across the LifecycleChangesControlCost of ChangeStage Gates
Closed-loop Change Actions entering the process remain open until proper decisions are made and intended results achieved…Change PlanningEventProblemIncidentQuality IssueApprove ChangeAssess ChangeChange RequestAffected Parts REV A -> B etcDocumentsReview ResultsAssign ChangeExecute ChangeChange Execution
Fast TrackChange ManagementSimple, low-risk changes don’t require same controls as high risk changes.Individuals (not boards or groups of individuals e.g. CRB’s or CCB’s) agree & effect change
When it goes right….Shorter change cycle time Less people & lower labor cost.Quicker to MarketLess administrative resource required to manage & run the change management process.Less disruption to unaffected people, more focus on affected people.Information can flow efficiently to target recipients across national boundaries.Information can flow to multiple targets recipients concurrentlyUp to date status infoInformation goes directly to affected people at right time.All relevant info  & affected parts attached to changeAccurate  impact analysis cost predictionsFollows person (not desk-bound)ChangeImmediate (electronic) routing of change related informationTransparency & traceability over decision making processInformation can follow target recipients to different locations (web based interface)
Workshop ScenarioFast TrackTick box, where the originator can request that the change be fast trackedChange #PriorityChange TitleProblem  #Priority for Review (some kind of scoring system, 1, 2, 3 or High, Medium, Low)Problem DescriptionProposed SolutionThe numbers of the PRs that will be closed by the ECRTechnical CommentsWhat engineering management think about the proposed changePiece Cost ImpactTooling Cost ImpactTiming FactorsInventory ImpactAny pertinent information about the timing of any change introduction e.g. a pending model year introduction etc)Purchasing CommentsAffected Part(s) The part number of the affected part(s)Status
Typical Change Request WorkflowFast Track ApproveFast Track ApproveInitial ReviewTech ReviewPurchasing ReviewManufacturing ReviewCCB ReviewStartApprovedReviewNot ApprovedMore info req’dRejectMore info req’dFurther investigationDo studyAdd comments to tech review field.Attach concept sketchesEstablish piece cost impactAdd piece cost information to formAdd purchasing commentsCheck form completenessCheck for similar changesReview affected partsEstablish tooling cost impactAdd tooling cost information Assess inventory impactAdd inventory information to formReview change request & disposition.Make business decision
Questions
Hands-OnSequential, parallel, conditional stepsVoting rules and time-outsNotification and distributionAudit processes and actions “triggers”Notes and comments collected
Surplus Slides
Fast Track123HECR #Priority123JSHDECR TitleProblem  #Problem DescriptionJHSJH DG SKDKJHNBProposed SolutionJHSJH DG SKDKJHNBTechnical CommentsJHSJH DG SKDKJHNBPiece Cost ImpactTooling Cost Impact£0.99£10kTiming FactorsJSHDInventory ImpactJSHDPurchasing CommentsJHSJH DG SKDKJHNBAffected Part(s)ABC123R1GHJ568R5
PLM ImplementationRisks & Challenges
Risks & ChallengesAs with any strategic IT initiative, the potential benefits from PLM are substantial but managing PLM initiatives effectively is vital to success.  While some PLM initiatives add tremendous value to organisations, others fail to deliver the expected benefits and may actually destroy value.Why?
Risks1Disconnect between the PLM initiative & the organisation’s strategy and business issues
Risks2Poorly defined PLM process & technology roadmap
Risks3Poor understanding of the total software procurement budget required to deliver the full PLM technology roadmap
Risks4Poor PLM process-technology alignment 
Risks5Risk 5 - Poor understanding of implementation services costs required to deliver the full PLM technology roadmap
Risks6Underestimating cultural change factors 
Risks7Inadequate User Methods Development & User Education 
What is PLMDefinitions, terminology

Innovative Engineering Workshop Npi 30march10

  • 1.
    About AESSiSWho weare, what we do…
  • 2.
    About AESSiSWho weare…Independent engineering & product development process improvement and PLM implementation specialistsWhat we do…We help manufacturing and technology businesses to find a reliable way through to the simplicity, speed and performance that are often promised but rarely fully attainedOur goal…Contribute to significant improvements in business performance at manufacturing and technology businesses in the UK
  • 3.
    What is PLM?ProductLifecycle Management (or PLM) is a strategic approach for uniting people and processes around a common and accurate view of information during all phases of a project and stages of a product’s lifecycle. GoalsSingle Source of the TruthConfiguration Management Control (less errors)Reduce WasteIncrease Innovation
  • 4.
    PartsItems, The basicpieces of information under controlRelationshipsLinks between information (items)DocsChangesPart LifecycleLifecycle MapStages a part/item goes throughNewRevisedReleasedObsoleteWorkflowHow an item is ‘moved’ through its lifecycleSome Basic PLM TerminologyChange Request Workflow
  • 5.
  • 6.
    Business: Enterprise PLM►NPDI New ProductDevelopment & Introduction►LPD Lean Product Development►CMII Configuration & Change Management ►APQP Advanced Product Quality PlanningProduct: Aras Innovator®Technology: Advanced Model-based Enterprise SOAPartner: Microsoft Gold Certified PartnerCertifications: Only Microsoft Certified Enterprise PLMAras PLM Technology
  • 7.
    Aras PLM TechnologyMicrosoftEnterprise Open SolutionsINCLUDEDBENEFITSwww.aras.comEnterprise Production ReadyComplete Solution AccessUnlimited UsersNo Up-Front Capital NeededUse Existing Infrastructure & SkillsDelivers Control & Flexibility
  • 8.
    Aras CustomersNew EraOhio, LLCSlide 8
  • 9.
    Where do PLMtools fit?ConceptDesignDevelopmentLaunchManufactureSupportPhase-based Program ManagementCMII Change MgtDocument MgtFile Vault“The Void”No VisibilityNo Repeatable ProcessesNot LeanQuoting ProcessRequirements&SpecificationsAVL / AMLQualifiedSuppliersPartApprovalBOMs & PartsCAPACorrective ActionsReports &DashboardsFMEAProcess FlowsControlPlansDesign SWCAD/EDAERP
  • 10.
  • 11.
    Engineering Process BestPractice – Theory & Hands-onNew Product Introduction (NPI)
  • 12.
    What is NewProduct Introduction (NPI)?The process by which organisations conceive, develop & commercialisenew products and services. ExploitationDeliveryCaptureExecution
  • 13.
    Stage-Gate® NPIStage-Gate® YourRoadmap for New Product Development Stage-Gate from idea to launchStage 0DiscoveryStage 2Stage 5Stage 3Stage 4Stage 1DevelopmentTesting and ValidationLaunchBuild Business CaseScoping
  • 14.
    Stage-Gate® NPIThe structureof each Stage is similar:ActivitiesAnalysisDeliverables (Results)
  • 15.
    Stage-Gate® Benefits ofBetter NPIIncreased Revenue PotentialIdeas validated against market opportunities
  • 16.
    New products moreable to meet the needs of the market
  • 17.
  • 18.
    Quicker to marketthan competitorsReduced Operating & Process Costs More coordinated & effective NPI activities
  • 19.
  • 20.
    Reduces re-work andother forms of waste
  • 21.
    Improves focus viagates…poor projects are killed
  • 22.
    More efficient andeffective allocation of scarce resources
  • 23.
    Ensures a completeprocess – no critical steps are omitted The link between NPI & InnovationWhat is Innovation?Exploitation of new ideas(Warwick)A new method, idea, product (Oxford)Bring something new to an environment (Webster)Ideas applied successfully (Wikipedia)Most companies commercialise only about 20% of their best ideas.Some companies are able to commercialise around 60%Business people know that growth and profits are dependant on the successful launch of innovative products & services.
  • 24.
    The link betweenNPI & InnovationEvidence that… Organisations that provide easy, fast access to information among individuals
  • 25.
    Organisations with formalprocesses for evaluating and transforming ideas to products do better…Some companies fail at innovation because they get invention confused with innovationInvention is not the same as innovation.Something only becomes an innovation when it is successfully brought to market.
  • 26.
    Stage-Gate® Benefits ofBetter NPIProfitsProduct/Plant LifecycleCostsIncreased ProfitabilityLarger Market ShareImproved In-Service OperationFaster to ProductionPremium PricingLaunchCost Reduction
  • 27.
    …from good ideato profitProduct and project information together in one place. Single & common plan that everybody sticks to.Product & project status always known.Clear milestones & gates with clear exit criteria & deliverables.Quick & clear visibility of program status information by managers.1 click reports to keep track of resourceProject risk assessed & managed.Stage-Gate® Bridging the Gap
  • 28.
  • 29.
  • 30.
    Setting the Scene1.Someoneis going to have a ‘light bulb moment’ to develop a new light weight brake assembly for the car industry which we will capture in a formManager ReviewMarketing ReviewStartApprovedWe will review the idea via electronic workflow and approve itNot Approved2.RejectWe will kick-off a Stage-Gate project to assign resource to activity to take the idea to the next stage & track progress3.
  • 31.
    Engineering Process BestPractice – Theory & Hands-onProduct Structure, Bills of Material & Information
  • 32.
  • 33.
  • 34.
    Bill of InformationRelationshipsRelationshipsSubstitutesPartAlternatesPARTPart SubstitutesRelationshipsProblemsChangesChange Requests/NoticesEBOM/MBOM/SBOMRequirementsPARTSpecificationsDocumentsPARTCADPARTDrawingsPlansProjectsTasksDeliverablesPARTMaterial Non-ConformanceQualityCAPADeviationsFMEA
  • 35.
    Bill of InformationAreYou Re-Inventing the Wheel?“Up to 80% of the work done in an engineering department is identical or very similar to work done previously.” Arthur D. LittleMaximize use of existing parts & documentsEasy retrieval of standard itemsClassification structures…allocation of parts to classes and groups
  • 36.
  • 37.
    Hands-OnCreate & maintainthe Bill of Information:Part-to-part, part-to-document, document-to-document relationships (item-to-item)Compound document component relationshipsProduct components—including material, mechanical, electronic, software, and documentationCreate & maintain configuration variationsVersions and effectivitiesOptions, alternates, substitutionsMultiple product structure viewsBrowsing and reportingWhere-usedBOM explosionsSelective queries ...
  • 38.
  • 39.
    The Change ProcessCollectingProblems, Concerns, SuggestionsExecuting Changes to Documentation & Scheduling IntroductionMaking & Tracking Business DecisionsProblem Report ProcessChange Request ProcessChange Execution Process
  • 40.
    The Change ProcessChangeRequestChange NotificationConcern/IncidentChange OrderProblem Report ProcessChange Request ProcessChange Execution Process
  • 41.
    Part Baselines, Revisions,VersionsCompletedChangeChange is only possible in the context of an approved change order/note.Execution of the change creates a new ‘baseline’ApprovedReleaseApprovedChangeRev 3 (or C)Status = ReleasedBaselineRev 2 (or B)Status = ReleasedBaselineRev 1 (or A)Status = ReleasedDrawing (or CAD model) iteration in the context of a change.These are file versionsRev 0Status = PreliminaryTime
  • 42.
    When it goeswrong….Non-ComplianceDifferences between as-designed & as-builtNo audit trailProblems with service itemsUndocumented changeWaste (Scrap, Re-work, Unused stock)Continue to produce unwanted designIncreased CostsPeople avoid formal change processIncreased Administrative OverheadDelays ChangeSerial processManual & BureaucraticHold-up & DelaysChangeNo Where UsedImpact of change poorly understoodNot transparentUnanticipated Cost
  • 43.
    Configuration ManagementConfiguration Managementis all about keeping the documents (including requirements) that define that product properly synchronized with the physical product (including the performance of the product) throughout its lifecycle i.e. life-time.The CMII approach builds on this philosophy and, amongst other things, emphasises the need to ‘accommodate’ change and not simply to control it. This is important
  • 44.
    Change ManagementThe formalprocess that controlsthe creation of changes the approval of changes the activities associated with applying the approved changes to the affected product information
  • 45.
    Doesn’t mean everychange goes to CCBControlling Change Across the LifecycleChangesControlCost of ChangeStage Gates
  • 46.
    Closed-loop Change Actionsentering the process remain open until proper decisions are made and intended results achieved…Change PlanningEventProblemIncidentQuality IssueApprove ChangeAssess ChangeChange RequestAffected Parts REV A -> B etcDocumentsReview ResultsAssign ChangeExecute ChangeChange Execution
  • 47.
    Fast TrackChange ManagementSimple,low-risk changes don’t require same controls as high risk changes.Individuals (not boards or groups of individuals e.g. CRB’s or CCB’s) agree & effect change
  • 48.
    When it goesright….Shorter change cycle time Less people & lower labor cost.Quicker to MarketLess administrative resource required to manage & run the change management process.Less disruption to unaffected people, more focus on affected people.Information can flow efficiently to target recipients across national boundaries.Information can flow to multiple targets recipients concurrentlyUp to date status infoInformation goes directly to affected people at right time.All relevant info & affected parts attached to changeAccurate impact analysis cost predictionsFollows person (not desk-bound)ChangeImmediate (electronic) routing of change related informationTransparency & traceability over decision making processInformation can follow target recipients to different locations (web based interface)
  • 49.
    Workshop ScenarioFast TrackTickbox, where the originator can request that the change be fast trackedChange #PriorityChange TitleProblem #Priority for Review (some kind of scoring system, 1, 2, 3 or High, Medium, Low)Problem DescriptionProposed SolutionThe numbers of the PRs that will be closed by the ECRTechnical CommentsWhat engineering management think about the proposed changePiece Cost ImpactTooling Cost ImpactTiming FactorsInventory ImpactAny pertinent information about the timing of any change introduction e.g. a pending model year introduction etc)Purchasing CommentsAffected Part(s) The part number of the affected part(s)Status
  • 50.
    Typical Change RequestWorkflowFast Track ApproveFast Track ApproveInitial ReviewTech ReviewPurchasing ReviewManufacturing ReviewCCB ReviewStartApprovedReviewNot ApprovedMore info req’dRejectMore info req’dFurther investigationDo studyAdd comments to tech review field.Attach concept sketchesEstablish piece cost impactAdd piece cost information to formAdd purchasing commentsCheck form completenessCheck for similar changesReview affected partsEstablish tooling cost impactAdd tooling cost information Assess inventory impactAdd inventory information to formReview change request & disposition.Make business decision
  • 51.
  • 52.
    Hands-OnSequential, parallel, conditionalstepsVoting rules and time-outsNotification and distributionAudit processes and actions “triggers”Notes and comments collected
  • 53.
  • 54.
    Fast Track123HECR #Priority123JSHDECRTitleProblem #Problem DescriptionJHSJH DG SKDKJHNBProposed SolutionJHSJH DG SKDKJHNBTechnical CommentsJHSJH DG SKDKJHNBPiece Cost ImpactTooling Cost Impact£0.99£10kTiming FactorsJSHDInventory ImpactJSHDPurchasing CommentsJHSJH DG SKDKJHNBAffected Part(s)ABC123R1GHJ568R5
  • 55.
  • 56.
    Risks & ChallengesAswith any strategic IT initiative, the potential benefits from PLM are substantial but managing PLM initiatives effectively is vital to success. While some PLM initiatives add tremendous value to organisations, others fail to deliver the expected benefits and may actually destroy value.Why?
  • 57.
    Risks1Disconnect between thePLM initiative & the organisation’s strategy and business issues
  • 58.
    Risks2Poorly defined PLMprocess & technology roadmap
  • 59.
    Risks3Poor understanding ofthe total software procurement budget required to deliver the full PLM technology roadmap
  • 60.
  • 61.
    Risks5Risk 5 -Poor understanding of implementation services costs required to deliver the full PLM technology roadmap
  • 62.
  • 63.
    Risks7Inadequate User MethodsDevelopment & User Education 
  • 64.

Editor's Notes

  • #35 So, let’s say you find out that the product is not performing in the field as desired and is not meeting requirements. So you decide you need to make a change to the product. In the ideal world, of course, you should change the design documents first then wait for the physical product to conform to the updated document. Which means each document must be formally released before it can be used. Unfortunately, people involved in design & engineering know this is quite hard to always stick to because their formal change processes are often too slow. So, rather than wait for needed documents to be updated and released, engineers sometimes go ahead make changes to tooling or manufacturing processes. This, in turn changes the physical product. They then hope the documents will catch up later (which of course they often don’t for the same reasons they were not updated in the first place). Most people recognise that this is not an ideal way to go about things but, in the absence of a really streamlined and effective change process, it seems to be a more palatable option than, say, delaying product shipment or shipping product that is not fit for purpose. But there’s a sting in the tail of course. You often end up building products that don’t match your drawings. Then you have some turnover in staff, you forget why you did what you did, a new engineer comes along and makes changes to a drawing that (unbeknown to him or her) no longer matches the actual product and, before you know it, you have a recipe for lots of confusion, you’re running around like headless chickens again, you have dissatisfied customers, re-work, spiralling costs… the list goes on.So configuration management probably does matter but what you really need is a really streamlined, fast and effective change process that which really facilitates change and keeps the documents (including requirements) that define your product synchronised with your actual product.
  • #61 Introduce what we’re trying to achieve.We’re not trying to eliminate administrative tasks completely.But we do want to minimise the amount of time they take.On the other hand, we’re waste exists, we want to eliminate it completely.
  • #64 This stuff doesn’t just happen..The elephant in the room is control