Founded in 1949 as a medical repair company, Medtronic is now among the world's largest medical technology, services and solutions companies, employing more than 86,000 people worldwide, serving physicians, hospitals and patients in over 150 countries. The company pushes the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life around the globe. Learn how Medtronic has successfully implemented process mining as an enabler for continuous improvement and business transformation. Medtronic achieved this by introducing a value-driven and scalable approach, based on true partnership and collaboration between the teams of Finance & Supply Management, Enterprise Excellence, BI and IT. In this session we will share the details behind our approach and our results. Presenters: Thijs van de Weijer, Chief Technology Officer, Bright Cape Bart Prudon, Process Mining Business Consultant, Medtronic

1. TOGETHER,
WE IMPROVE
THE LIVES
OF PEOPLE AROUND
THE WORLD
Bart Prudon & Thijs van de Weijer
Process Mining @Medtronic
Celosphere, April 2019

2. THINK BIG - START SMALL
Results based on collaboration and partnership
THINK BIG!
Start Small…

3. Descriptive
Quality check
Diagnostic
Predictive
Prescriptive
PROCESS MINING & THE DATA JOURNEY
Bright Cape as a guiding partner in every step of the data journey
Datavalue
Data Science intelligence level
What happened?
Do I have enough
high quality data?
Why did it happen?
What will happen?
What should I
optimize?
Process Mining
Data Scientists &
Analyst
10+
Process Mining
Consultants
Developers, UX-
designers,
Solution
Architects…

4. WE HELP MEDTRONIC TO ACCELERATE THEIR PROCESS MINING JOURNEY
Our goal is to empower Medtronic and ensure they can be successful on their own
AS THE PROGRAM GROWS, OUR ROLE CHANGES…
EmbedLearn Accelerate
…FROM GUIDING THE JOURNEY, TO SUPPORTING SUCCESS
Bright Cape: Lead
Client: Learn
Bright Cape: Support
Client: Lead
Together

5. MEDICAL
TECHNOLOGY
IS WHAT WE DO.
IT’S WHAT WE’VE
ALWAYS DONE.
You may know us as
the pacemaker company,
the diabetes pump maker, or
deep-brain stimulation experts —
and we do so much more.

6. More than 70 conditions in the human
body are treated with our therapies,
enabling us to address chronic conditions
and provide healthcare solutions
86,000+
EMPLOYEES
9,600+
SCIENTISTS
& ENGINEERS
1,600+
CLINICAL
PROFESSIONALS
OPERATE IN
150+
COUNTRIES
350+
LOCATIONS
76
MANUFACTURING
SITES
OUR THERAPIES AND SOLUTIONS IMPROVE LIVES

8. A JOURNEY TOWARDS ENTERPRISE EXCELLENCE
BASED ON
COLLABORATION AND PARTNERSHIP

9. PROCESS MINING AT MEDTRONIC
RESULT DRIVEN APPROACH BASED ON COLLABORATION AND PARTNERSHIP
+ + =
Business
Value
Scalable
approach
Purpose People Process Results

10. PURPOSE
ENSURE TO FOCUS ON WHAT MATTERS
Strategic
Objectives
Transformation
Programs
Voice of the
Customer
Continuous Improvement / Enterprise Excellence

11. PURPOSE
WORKLOAD MANAGEMENT EVOLUTION
An iterative approach of mining, assessing and implementing in our journey towards Enterprise Excellence

12. APPROACH BASED ON COLLABORATION, COMMITMENT & FOCUS
A TRUE PARTNERSHIP
IT
Process
Owners
Process
Mining
CoE
BI /
Advanced
Analytics
Enterprise
Excellence
Business Value
Stream Owners

13. Internal Audit
Viewer
Process Mining Analyst – Value Stream
Process Mining Analyst – Cross Functional
Process Data Scientist – Value Stream
Process Mining Consultant (business partner)
Process Data Scientist – Cross Functional
Process
Mining BI
Enterprise
Excellence
Process Mining
Analyst/Scientist
Process Mining
Data Engineer
Lean Six Sigma
consultant
SME
Procure to Pay
Data Privacy
& Security
IT
Infrastructure
IT Business
Analyst
BI /
Advanced
Analytics
IT
Architecture
Supply Chain
SME
Customer Care
SME
Value Stream
xxxx
SMECelonis
BrightCape
Zuyd
University
CENTER OF EXCELLENCE
APPROACH BASED ON COLLABORATION, COMMITMENT & FOCUS
Value Based
Healthcare
(IHS)
Hospital

14. APPROACH BASED ON COLLABORATION, COMMITMENT & FOCUS
A3 DMAIC IS THE PATH WE FOLLOW

15. APPROACH BASED ON COLLABORATION, COMMITMENT & FOCUS
KAIZEN APPROACH (1 + 3)

16. APPROACH BASED ON COLLABORATION, COMMITMENT & FOCUS
ELEMENTS OF AGILE / SCRUM
Daily standup meeting to discuss three elements per team member:
Yesterday – Today – Challenges

17. KEY MESSAGE
RESULT DRIVEN APPROACH BASED ON COLLABORATION AND PARTNERSHIP
+ =
Collaboration
Commitment
Empowerment
Kaizen (1+3)
Lean Six Sigma DMAIC
Business
Value
Scalable
approach
Purpose People Process Results+

18. PROCURE TO PAY PILOT
VALUE TRACKER: RESULTS OF KAIZEN APPROACH FOR DECEMBER - FEBRUARY
Improvement
working capital
Workload
reduction
Cost saving Compliance
Soft benefits
Remaining opportunity $14,2M
Realized
$1,2M
Total opportunity $15,4M

19. NEXT STEPS
ROADMAP GLOBAL IMPLEMENTATION – OPPORTUNITIES IDENTIFIED
Finance &
Supply mgmt.
• Proof of Concept PtP/AP
• Pilot PtP/AP
• Roadmap definition*
• Global rollout PtP/AP
• Integration SAP Ariba
• Global Finance Transformation Program
FY19 FY20 ( > May 2019)*
Offer to Cash
• Offer to Cash Program
• Order to Cash, Service & Repair, …
• Roadmap definition*
Supply Chain mgmt.
& Logistics
• Warehouse mgmt. – Outbound logistics
Other initiatives
• Service Management (IT, HR, …)
• Internal Audit & Compliance
• Working towards Global Centre of Excellence
* Roadmap FY20 still under review
Value Stream

20. KEY MESSAGE
RESULT DRIVEN APPROACH BASED ON COLLABORATION AND PARTNERSHIP
+ =
Business
Value
Scalable
approach
Continuous
improvement
culture
Purpose People Process Results+

21. Bart Prudon
Process Mining Lead
Bart.prudon@Medtronic.com
THANK YOU FOR YOUR ATTENTION
QUESTIONS
Thijs van de Weijer
CTO Bright Cape
t.vandeweijer@brightcape.nl

22. APPENDIX