The document discusses Family Assertive Community Treatment (FACT), a program run by Heartland Alliance that provides services to at-risk homeless families in Chicago. FACT uses a harm reduction approach and team of professionals to provide comprehensive services including mental health treatment, substance abuse treatment, parenting support, housing assistance, and more directly to families in their homes and communities. The principles of harm reduction emphasized by FACT include meeting clients where they are, recognizing any reduction in risky behavior, and focusing on clients' strengths and self-determination.