Have a profound impact by thinking before you speak with a 5-second pause. The next time you feel the need to jump in and say something, take a pause, consider the situation, and frame your comments with an intent to have a positive impact.
Training Slide Deck
Tips on Difficult Conversations
-What to think about when preparing for difficult conversations
-Things to remember during difficult conversations
- Top 6 mistakes that can turn difficult conversations into disasters.
Being proactive means you have taken careful, thoughtful steps to choose the appropriate path; you're not just reacting impulsively to your environment.
We hear so much about being an introvert but just knowing that isn't enough. You need to translate your personality into a competitive advantage and have strategies for where you need to adapt.
Empathic Listening Techniques: How To Listen With Your HeartMichael Lee
By using empathic listening techniques, you will be able to hear a lot more than what a person is saying. In fact, you’ll actually “hear” if a person is holding something back or if they are simply overcompensating for something.
Training Slide Deck
Tips on Difficult Conversations
-What to think about when preparing for difficult conversations
-Things to remember during difficult conversations
- Top 6 mistakes that can turn difficult conversations into disasters.
Being proactive means you have taken careful, thoughtful steps to choose the appropriate path; you're not just reacting impulsively to your environment.
We hear so much about being an introvert but just knowing that isn't enough. You need to translate your personality into a competitive advantage and have strategies for where you need to adapt.
Empathic Listening Techniques: How To Listen With Your HeartMichael Lee
By using empathic listening techniques, you will be able to hear a lot more than what a person is saying. In fact, you’ll actually “hear” if a person is holding something back or if they are simply overcompensating for something.
This SlideShare presentation offers media and business professionals tips and tricks to get the most out their brainstorming sessions. Better brainstorming makes for better ideas, which makes for better events, publications and inventions.
Some top tips from many years of working with presenters. A big thank you to the very talented Roy Sheppard Conference facilitator/speaker for his input and feedback.
The objective of this module is to
Identify difficult interpersonal situations
Learn how to initiate and close conversations in difficult situations
Minimize destructive conversations
Develop precise questions to conduct a skillful conversation.
Engage in open and productive conversations
A Quick guide To Moderate and explain:
1-Who is a moderator?
2-Some of Moderator skills
3-Super Moderator
4-Warming up (what to say-what to ask )
5-How to capture observations
and more
How to break down barriers to give more feedback at workQuynh Nguyen
You are motivated to give more feedback to help your colleagues grow, but you often find yourself not doing it. There seems to be visible barriers that stops you giving feedback. Understand what they are, so you can break through and start growing with the people you value.
Writing the performance feedback is one of the most demanding tasks for many, but then with these simple tips, you can make it enjoyable for yourself and the employee.
This SlideShare presentation offers media and business professionals tips and tricks to get the most out their brainstorming sessions. Better brainstorming makes for better ideas, which makes for better events, publications and inventions.
Some top tips from many years of working with presenters. A big thank you to the very talented Roy Sheppard Conference facilitator/speaker for his input and feedback.
The objective of this module is to
Identify difficult interpersonal situations
Learn how to initiate and close conversations in difficult situations
Minimize destructive conversations
Develop precise questions to conduct a skillful conversation.
Engage in open and productive conversations
A Quick guide To Moderate and explain:
1-Who is a moderator?
2-Some of Moderator skills
3-Super Moderator
4-Warming up (what to say-what to ask )
5-How to capture observations
and more
How to break down barriers to give more feedback at workQuynh Nguyen
You are motivated to give more feedback to help your colleagues grow, but you often find yourself not doing it. There seems to be visible barriers that stops you giving feedback. Understand what they are, so you can break through and start growing with the people you value.
Writing the performance feedback is one of the most demanding tasks for many, but then with these simple tips, you can make it enjoyable for yourself and the employee.
Interpersonal skills & entrepreneur by muhammad shahbaz atishM Shahbaz Atish
Interpersonal Skills presented by Muhammad shahbaz Atish
Interpersonal Skills is intended to provide the basis for class discussion and relatively effective and ineffective situation of a management and personality developments . This slide can be use in modules on decision making, relationship of management, learning and performance.
The skills used by a person to properly interact with others. In the business domain,
the term generally refers to an employee's ability to get along with others while getting the job done.
Interpersonal skills include everything from communication and listening skills to attitude and deportment.
Good interpersonal skills are a requirement for many positions in an organization.
How to understand others, Empathize to be a better communicatorBabu Appat
Empathy is essential quality everyone has to build up in order to make their communication more effective. We have to build up a genuine interest in people. People Skill is an avenues where we'll have to do something to improve our communication effectiveness. Try to place yourself in other person's shoes. Understand what others need, and modify your delivery in accordance to that. We'll have to shed our ego, perhaps.
The success of a leader relies on the ability to unlock employee potential, find solutions, and meet organizational objectives.There are some practical tips to improve and leverage listening skills that will enhance your leadership capabilities.
To Be a Great Leader You Have to ListenCenterfor HCI
There are two basics when it comes to coaching namely, listening and asking questions. However, listening skills can be learned and improved by following some tips and day-to-day practice.
· 7.3 Discussion Understanding the Within-subjects Research Desig.docxgerardkortney
· 7.3 Discussion: Understanding the Within-subjects Research Design
Describe an actual or suggested study using within-subjects design and accompanying data showing one or more sources of variation. Explain the implications of removing one of those sources and why you would do so. Provide at least one peer-reviewed source, other than the textbooks for this course, to support your position. Post your observation using APA format where applicable.
· Must demonstrate understanding of the task be able to address the requirement using creativity and application of research design knowledge.
· Must demonstrate understanding of within-subjects research design, strengths and liabilities, and influences when sources of variation are manipulated.
1
Course Learning Outcomes for Unit II
Upon completion of this unit, students should be able to:
2. Discuss effective leadership strategies used by healthcare managers in the health services
setting to include adaptation and transformation, communication strategies, and conflict
resolution.
Reading Assignment
Chapter 3:
Leading Health Care Change, pp. 35-44
Unit Lesson
As you think about effective leadership strategies used by healthcare managers, what strategies come to your
mind? This unit lesson will provide practical strategies and real world examples on four such strategies:
adaptation, transformation, communication, and conflict resolution.
Adaptation
It is common that leaders with longevity in a company, who have weathered changes, to be adaptable. There
is a great saying, “You bend, or you break.” We can go with the flow and adapt, or we can be rigid and crack.
We can adapt to the ever-changing winds of health care, or we can kick the bricks.
The ability to adapt is really marked by the maturity to accept what we cannot change. Such maturity creates
solace (while being vehemently inflexible tends to create discontent and disharmony). There are times when
you need to stand up for what is right, and when that happens it is important to choose your approach wisely.
Sometimes saying nothing at all is the best course. Benjamin Franklin, a master of diplomacy (and one who
arguably helped us win the Revolutionary War by diplomatically gaining the involvement of the French) said,
“Best is the tongue that feels the rein; he that talks much, must talk in vain” (Morgan, 2007, p. 25).
Being adaptable is the wisdom to hold our tongues and thoughts on that which we cannot control, but it is also
the ability to be sagacious (to have a keen mental discernment) in reading a person or situation, then
changing our approach as needed. Some situations may call for your soft response and some may require a
more firm response.
This concept of tailoring and being flexible with your leadership style is captured well in the book Situational
Leadership and the One-Minute Manager by Blanchard, Zigarmi, and Zigarmi (1985). Blanchard is credited
with coining the term "situational l.
Communication Hacks: Strategies for fostering collaboration and dealing with ...All Things Open
Communication Hacks: Strategies for fostering collaboration and dealing with conflict in open source
Presented by Nuritzi Sanchez, GitLab, Inc.
Presented at Open Source 101 2021
Abstract: During this talk, you'll learn about topics like cross-cultural collaboration, giving and receiving feedback, and active listening -- all things that are vital to the health of our open source communities.
After reading many self-help books, watching various TED Talks, and listening to a ton of podcasts, I've condensed my learnings to help you improve your communications skills, deal with conflict, and collaborate better than ever, not only in FOSS, but also everywhere else.
Mentoring an Introvert? Five Points to Considermhastbacka
In the workplace, both introverts and extroverts reveal their work style and preferences through their actions. If you're mentoring an introvert, here are five points to consider.
All human behavior is necessarily about managing and making the most out of our emotions and sensitive nature. Ignoring this essential and trying to logical, rational all the time is a symptom of societal conditioning.
Emotional intelligence is our ability to understand, manage and leverage our emotions in ways to lessen stress, increase other awareness, communicate effectively, overcome challenges and defuse conflict compassionately.
In this interactive session, we look into neuroscientific researches and employ easy to practice techniques towards increased self and other awareness and make mindful and systemic decisions during everyday scenarios.
Similar to Think Before You Speak: Take a 5-Second Pause (20)
The Power of Gravitas: Finding Your Executive PresenceHilary Potts
When we don't feel confident and comfortable in a situation, it's hard to perform at our best. Here are ten ways to hone your gravitas skills and show up with the presence to navigate any situation.
Put your brilliant business ideas to action. Here are easy to implement leadership actions to get your strategic initiative on track to deliver results.
Have you ever become frustrated with colleagues because you couldn't find common ground? Learn seven tips to influence and gain the trust of others.
Bring your best to any business situation,
Hilary Potts
For more Leadership Strategies: www.hilarypott.com
Author of Change Up: How Top Executives Lead Change and Deliver Results and
The Executive Transition Playbook can be found on amazon. https://www.amazon.com/Hilary-Potts/e/B015CY5ZKI/
Twitter: https://twitter.com/Hilary_Potts
Facebook: https://facebook.com/hapgroup1
LinkedIn: www.linkedin.com/in/hilarypotts
When teams struggle to agree on how to implement a business solution, these efforts are destined for failure. Facilitate discussions to gain agreement about where you are headed and alignment around how to get there.
Bring your best to any business situation,
Hilary Potts
For more Leadership Strategies: www.hilarypott.com
Author of Change Up: How Top Executives Lead Change and Deliver Results and
The Executive Transition Playbook can be found on amazon. https://www.amazon.com/Hilary-Potts/e/B015CY5ZKI/
Twitter: https://twitter.com/Hilary_Potts
Facebook: https://facebook.com/hapgroup1
LinkedIn: www.linkedin.com/in/hilarypotts
Power of 15: Make Better Use of Your TimeHilary Potts
Focus on what’s important to achieving results by using the Power of 15. See how you get unstuck and make progress on key projects in short 15-minute segments.
Bring your best to any business situation,
Hilary Potts
For more Leadership Strategies: www.hilarypott.com
Author of Change Up: How Top Executives Lead Change and Deliver Results and
The Executive Transition Playbook can be found on amazon. https://www.amazon.com/Hilary-Potts/e/B015CY5ZKI/
Twitter: https://twitter.com/Hilary_Potts
Facebook: https://facebook.com/hapgroup1
LinkedIn: www.linkedin.com/in/hilarypotts
If you are a leader who has struggled to get people onboard with a business initiative, check out this short presentation to discover the five keys to leading the people-side of change.
Successful strategy execution requires people doing something different. Savvy change leaders know how to set the direction to get everyone onboard so people work in the new way to achieve the business outcomes. This presentation provides leadership tips and tools to make your strategy work.
Give More Feedback to Enhance ProductivityHilary Potts
High performing teams are feedback-rich environments. Unfortunately, in many organizations, employees want feedback from their managers, but say they don’t receive enough of it. Here are tips to provide more positive and constructive feedback to your colleagues.
What Do Results and Your Availability Have in Common?Hilary Potts
Don't let your lack of availability stall business outcomes. Be more productive by leveraging your busy schedule. The Visibility Matrix helps leaders finds opportunities to connect with colleagues to enhance conversations and improve decisions.
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
1. Take a 5-Second Pause and Think Before You Speak
Leadership Strategies
with Hilary Potts
2. Discover…
How a 5-second pause can help you
speak more intentionally and have a
profound impact on the productivity
of your organization.
3. Think twice before you speak,
because your words and
influence will plant the seed of
either success or failure in the
mind of another.
—Napoleon Hill
5. Not Enough Time
With so much going on, you
may feel rushed and not
take the time to think about
the situation or what your
colleagues need to motivate
them to want to take actions.
6. Thinking Out Loud
You may be someone that likes
to think out loud. Unfortunately,
you can make pronouncements
and blurt out what’s on your mind
without thinking about the impact
your comments have on your
colleagues. Think before you act.
7. Right Idea – Wrong Actions
We can get so busy juggling
activities, and not be entirely on
top of the situation. With all the
distractions, we may not readily
consider the needs of others.
Our comments may be off
target and not help others take
positive action.
10. An important communication skill is knowing when to talk and
when to pause before replying. This can be tricky when you
have input coming from all sides.
The pause helps you determine what you want to say and
how to say it in a way that matches your intention.
Before jumping in to make comments in conversations,
take a five-second pause.
Here are ways to put it into action…
12. Match Your Impact with
Your Intention
Your actions impact others. When you can pause to think about your intentions,
you can determine what to do and say to have a positive impact on others.
For example, your intention may be to get people motivated to take action.
However, when you talk to others, your frustrations with the lack of progress
may get the better of you. You tell people to get the job done, but don’t give
people specific direction.
Determine your intention. Then choose your words and actions to match that
intention.
13.
14. Look Before You Leap
Take a moment. Look before you leap into the conversation, which may
mean getting comfortable with silence.
Sometimes to create a pause, it can help to take a long five count inhale,
and a long five count exhale before responding.
Taking a 5-second pause gives you a moment to compose your
thoughts. And it provides people a moment to process whatever was just
said before you leap into the discussion.
15.
16. Be Conscious & Present
Stay in the moment. Consider what you just heard.
With all you have going on, you may well be thinking about what
happened earlier in the day or what will happen later on in the day.
These internal conversations pull us away from being fully present.
A pause helps you observe the situation and convey more thoughtful
messages.
17.
18. Determine Your Desired
Response
Think about what you want to say and keep it simple.
A simple trick to formulating an appropriate response is to consider:
• What do people need to know?
• How would you like them to respond?
• What would I like them to do as a result of our discussion?
To cultivate your 5-second pause.….
19.
20.
21.
22.
23.
24. Remember To Help, Not Harm
The point of making comments should be in the context of
helping not harming. When our comments and discussions
cross the line, people stop listening and acting.
It might feel good to get issues off your chest, but consider
where you are dumping them.
Instead, take a 5-second pause and determine what you
need to say to make your point and to get the group
involved in solving the problem.
25. Give Yourself
Time to Think
The next time you feel
the need to jump in
and say something,
take a pause, consider
the situation, and
frame your comments
with an intent to have
positive impact.
26. Looking for More Ideas…
www.HilaryPotts.com/Resources.html
Download the
Leader Change Toolkit
Now…
27. Inside the Toolkit You’ll Find…
www.HilaryPotts.com/Resources.html
• Ways to Get Prepared to Lead Change
• A Framework to Navigate Business Changes
• Five Change Leader Behaviors to Successfully Lead
Your Next Strategic Initiative
