1. introduction to facilitation


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1. introduction to facilitation

  1. 1. Facilitation
  2. 2. Facilitation
  3. 3. Objectives • Understand and explain facilitation • Practice facilitating a group and giving feedback on how to improve as a facilitator
  4. 4. Facilitation • Facilitation is an important skill of leadership. It is a social skill needed most often needed when a group has to come to a consensus on a given topic or have some form of two-way communication.
  5. 5. What is a ‘Facilitator?’ • A guide, not a participant • Uses open-ended questions to: – Bring out creativity and insight – Develop agreements – Get to root of disagreements • Objectively reveals differences in the group’s understanding and provides a basis for resolution
  6. 6. What is a ‘Facilitator?’ • Assumes that every participant has an important perspective to contribute • Encourages naturally quiet people to participate and naturally dominant people to listen • Promotes clarity by enabling participants to contribute their ideas • Refrains from giving answers
  7. 7. Which hat might this person wear?
  8. 8. Blue Hat With Blue Hat thinking you: Think about thinking “Chair” the discussion/meetings  Direct activity into Green Hat thinking when running into difficulties because ideas are running dry  Ask for Black Hat thinking, etc when contingency plans are needed, they will Note: Blue Hat thinking stands for process control
  9. 9. Key Facilitation Skills
  10. 10. Key Facilitation Skills 1. Managing the Context: Communicate clearly why the group is meeting and where the group is meeting. Establish good expectations for the meeting. 2. Designing: Think about and decide what format the meeting will take and how to make the meeting interesting, e.g. some small groups, some one-on-one discussion, etc.
  11. 11. Key Facilitation Skills 3. Conducting: Facilitate the actual meeting with attention to all the different facilitator skills identified here below. 4. Participating: Clarify for yourself and others when you are contributing to the discussion and when you are facilitating.
  12. 12. Key Facilitation Skills 5. Apprehending: Notice what is going on in the group – non-verbal signals, who is participating and who is not, what is going on just beneath the surface that no one is talking about. 6. Diagnosing: Decide if the meeting is moving in the right direction or not, whether or not it is accomplishing the stated goals.
  13. 13. Key Facilitation Skills 7. Intervening: Initiate action to get the group back on the right track; address individual group members who may be disrupting progress. 8. Closing: Bring meetings to an effective conclusion, determine what the important steps are, and who is responsible to accomplish key tasks. Next meeting is clearly determined.
  14. 14. Facilitation Practice
  15. 15. Facilitation Practice (Write 3-5 Needs Statements) A need statement describes the user’s need(s) and what the expected results are. This formula can be used to articulate the need: Formula: [User] seeks to [describe the need] in order to [describe the desired result]. Examples: 1. [The crèche owner] seeks to [make the crèche financially sustainable] in order to [pay the salaries of her staff]. 2. [The 12-year old girl] seeks to [lead a healthy life and get an education] in order to [start a family when she is ready]. 3. [Thandi] seeks to [break out of the cycle of poverty] in order to [enable future generations of her family to lead a decent and prosperous life]. This information is confidential and was prepared by Bain & Company solely for the use of our client; it is not to be relied on by any 3rd party without Bain's prior written consent AMS 15