This document provides guidance on business communication skills. It emphasizes that communication is critical for both individual and organizational success. It then offers tips for improving communication abilities, reducing public speaking fears, and giving effective presentations and meetings. These tips include thorough preparation, knowing your audience, clear organization, confident delivery, active listening, and avoiding common mistakes. The overall message is that communication skills are key to both personal and professional success.

1. Business Communications
Session Magician
Willie Johnson, DTM & PS
www.williejay.com

2. Communication is the
lifeblood of any
organization.
Everything flows from
it and is nourished by
it.
Key to Your Success!
Key to Your Company’s
Success!

3. Benefits of Being a Good
Communicator
Be invited to sit at the
decision-making table
Gain respect of your
peers, followers, and
leaders.
Have a forum for your
ideas.
Rise in your career
Win supporters
Earn right to be a leader

4. Taming Fear &
Nervousness
There are no tricks to getting over
the fear of speaking in public.

5. “5 Ways to Reduce Fear”
1. Focus Energy and
Preparation
2. Pause for Power
3. Practice
4. Positive Mindset
5. RELAX!!

6. The Essentials
Be Thoroughly Prepared!
Know your subject and material
*Remember: If It Is Worth Doing – It Is Worth Doing
Right!
Know Your Audience
Organization

7. Organizing Your Material
** Be Logical !!**
You Are The Salesperson of Your Material
Introduction
Body
Close
If it is worth doing, It is
worth doing right!
Remember Your
Outline!!

8. Putting It All
Together
Delivery With
Impact!!

9. The Essentials:
The Communication Process
Voice / Tone
Clear – Firm – Feeling
Don’t talk too fast
Keep Body Language
up-beat
Use Effective
Gestures
Listening
Be in the moment

10. The Essentials:
“Mistakes to Avoid”
Poor first impression
Objectives not communicate
Poor facial expression
No enthusiasm / conviction
No group involvement
Weak close / no action items

11. Putting It All
Together
Meetings:
To Be or Not To
Be!
Impromptu
Speaking

12. Top 7 Ways Ducks Hold
Meetings
No one pays
attention
Lengthy Monologues
No one in control
Lack of organization
More than 1 duck
quacks at a time
Ducks come and go
No minutes

13. Meeting Magic:
M +A +G +I +C= Success
1. Meet or Not
Deciding that a meeting
is, or isn’t, the best tool for
the job
2. Agenda?
With the end in mind,
prepare carefully and get
what you want.
3. Guidelines?
Conducting the meeting
with confidence.

14. Meeting Magic
M +A +G +I +C= Success
4. Involvement?
The most common reason
for meeting
5. Clarity?
Communication
throughout leads to
success

15. Impromptu Speaking
Listen (seek understanding)
Pause (allows time to organize)
Confirm (helps prepare response)
Tell (express your thoughts)
End! (emphasize main points)
Stop talking!

16. Putting It All
Together
Business
Presentations

17. Business Presentation -
Defined
Productive Results
Relevant Content
Preparation Designed To Meet Your Needs
and Your Audience’s Needs
Transitions Time
Management

18. The “Prepared” Presentation
(6 Steps to Success)
Define Objectives
Design Close
Create Opening
Outline Body
Add Spice
Visual Aids
Tailor To
Audience
Practice

19. Delivering with Impact
It’s not what you say,
it’s how you say it.
It’s not what you do,
it’s how you do it.
It’s how you look,
when you say it and
do it

20. Session Conclusion
Be Yourself!
Communication is
the KEY to your
success!
Communication is
the KEY to your
company’s
success!