The document discusses techniques for managing emotional responses and improving interpersonal relationships. It emphasizes the importance of self-awareness, emotional regulation, and empathetic communication to navigate personal challenges. Practical steps are provided to help individuals cultivate emotional intelligence and maintain calmness in stressful situations.

1. Raju Mandhyan

2.  Ponder upon a tiny relationship challenge
you might be facing. ( Tiny, not Titanic)
 On a piece of paper, briefly answer three
questions
 What is the topic/text?
 What/ How does it make you feel?
 What does it do to your self-image?
This if for your eyes only. Not for sharing.
Time: 2 Mins

4.  Out-of-control emotions can
make smart people act dumb

5. the capacity to be aware of,
control, and express one's
emotions, and to handle
interpersonal relationships
judiciously and empathetically.

6.  Also referred to as
◦ Head, Heart & Gut
https://www.bworldonline.com/the-
triune-brain-and-selling/

8. https://thepeakperformancecenter.com/development-series/skill-
builder/personal-effectiveness/emotional-intelligence/

9.  Awareness of physiological sensations
 Awareness of emotional state
 Knowing how our behavior impacts others
 Knowing how others impact / influence our own
state
https://www.bworldonline.com/mind-
your-senses-mold-your-personality/

10. 1. First stop. Just plain stop. Step away if you can
from whatever excites or annoys you.
2. Pause and bring attention to your breathing. If you
lose attention, repeat the process
3. After about 60-90 seconds expand your
attention to other bodily sensations.
4. Reflect upon thoughts and sensations in your
Head, Heart and Gut
5. Repeat, Persist, Repeat until you are calm.
https://www.bworldonline.com/min
ute-arrive-minute-leave/

11.  Being spatially conscious
 Being organizationally conscious
 Respecting diversity in society
 Listening/observing well and with a desire to adapt

12. 1. Complete, maybe repeat The Way One
2. Take in the room, the setting. Take note of
what excites or make you
anxious. Accept it.
3. Observe people kindly,
objectively and calmly.
4. Listen, observe through before
responding to them.
5. Stay aligned with personal values
and what is important and good.

13.  Sustaining awareness over time
 Staying unperturbed/calm through change
 Offering attention to others
 Choosing words and actions carefully
 Staying aligned with personal values

15.  Being least assumptive as possible
 Exploring and understanding others before
reacting
 Authentically expressing personal positions and
needs
 Working through resistances and hurdles with
empathyy

18. You Them
R1 Know Your Content Know/Assess their Content
R2 Embrace Your Feelings Respect Their Feelings
R3 Impact on Your Identity Impact on Their Identity
Step4 Rehearse it with an impartial friend / coach
Step5 Take the conversation to the “Other” if needed. Or not
https://www.bworldonline.com/our
-words-influence-our-worlds/

20. 2 Min Timer
https://www.youtube.com/watc
h?v=chTETU1KfSg
Daniel Goleman
https://www.youtube.com/watch
?v=ig2v2h7ms6s
Mapping Emotions
https://www.youtube.com/watc
h?v=ig2v2h7ms6s

21. Impacting
Performance
through
Play