This is a 5-Phase Organizational Culture Transformation Program that covers the development of Core Values - its definitions, descriptors, measurement approach and transformational initiatives to enable achievement of its Vision, Mission and Strategic Objectives.
Walk The Talk Turning Organization’s Purpose and values into HabitSeta Wicaksana
In "The Four Keys to Becoming a Talent Magnet Organization," Pamela Stroko, Vice President, HCM Transformation at Oracle, states that "what distinguishes talent magnet organizations from everyone else is that first and foremost, they live their values."
They consult values such as trust/character, focus/priorities, engagement, and telling the truth, when making decisions.
Values are lived through talent processes because they touch everyone in the organization.
Values are the "who we are" and "what we aspire to become" and the talent practices and habits in the organization are the how.
Walk The Talk Turning Organization’s Purpose and values into HabitSeta Wicaksana
In "The Four Keys to Becoming a Talent Magnet Organization," Pamela Stroko, Vice President, HCM Transformation at Oracle, states that "what distinguishes talent magnet organizations from everyone else is that first and foremost, they live their values."
They consult values such as trust/character, focus/priorities, engagement, and telling the truth, when making decisions.
Values are lived through talent processes because they touch everyone in the organization.
Values are the "who we are" and "what we aspire to become" and the talent practices and habits in the organization are the how.
Succession Planning
Simple replacement planning. A process that indicates possible internal replacements for critical positions.
Developmental succession planning.
Talent pool planning.
Best practice organizations link succession planning with business strategy.
Leadership and change management to succeed in process improvementKailiford
This workshop was dedicated to the driving forces of behavioural change and leadership; to maximise skills required to deliver on process improvement and culture change initiatives.
Fostering a great company culture is all the rage, and for good reason – creating a culture where people and the business thrive is what separates the exceptional from the ordinary. Exceptional organizations have cultures that truly unleash the full potential of its people. Employees are inspired, motivated and energized, which has tremendous impact on results. But how does a company quickly transform its culture from ordinary to exceptional? For your culture evolution (or revolution!) to succeed, there are several elements that need to be thoughtfully connected to be truly meaningful. In this webinar, you'll learn about the five fundamental truths to driving culture change.
Without an active innovation culture, organizations fall into stagnation and lose to more innovative competitors. You know this all too well if you work for a corporate business that strives to compete with the likes of Tesla, Airbnb, or Uber. Every industry has startups like these, and they’re on a roll. The services and products they provide are not too different from those you offer — but why do they outperform established corporations?
Innovation culture has long been one of the most challenging, and oft-discussed, topics in our conversations with business and innovation leaders.
Given the extraordinary importance of innovation for businesses, and society in general, and the fact that culture has been shown to be one of the biggest barriers for innovation performance, it’s not much of a surprise.
Because most large companies we talk to want to create a more innovative company culture, we thought we’d create this extensive guide to help understand what really makes a culture innovative, as well as how to actually shape an existing culture towards innovation.
This presentation covers organizational culture, values in organizations, vitality and quality values, leading through values, building values in organizations, and principles of values management.
Giving Presentations to Senior Managersdeanpbriggs
Project Managers who are new to presenting to senior and executive management are often unprepared for the experience. The purpose of this presentation is to help project managers work with their own managers to: appreciate the perspective of senior management; prepare well; and engage effectively with this audience.
Training needs analysis, skills auditing, training evaluation, calculating training ROI and strategic learning and development best practice principles and processes
Achieving success with personal growth planWong Yew Yip
Many years ago people believed that "whatever will be, will be, the future's not for ours to see". In fact, these are the lyrics of a very popular song, "Whatever Will Be, Will Be" in the 60's and 70's. This song is no longer played or sung now because many people now realize that you can design your future, not whatever will be will be, and the first step is to plan your Personal Growth. Here's how you can plan your Personal Growth and achieve your desired riches in life ...
Hope this is useful for personal growth planning in your work and life.
Wong Yew Yip
Every time you meet your Boss, is your Boss pleased to see you? Does your Boss give you a smile? Does your Boss give you favorable comments? Do you have pleasant conversations with the Boss most of the time? If not, then your Boss is not particularly happy with you and here are some ways you can do something about it.
Succession Planning
Simple replacement planning. A process that indicates possible internal replacements for critical positions.
Developmental succession planning.
Talent pool planning.
Best practice organizations link succession planning with business strategy.
Leadership and change management to succeed in process improvementKailiford
This workshop was dedicated to the driving forces of behavioural change and leadership; to maximise skills required to deliver on process improvement and culture change initiatives.
Fostering a great company culture is all the rage, and for good reason – creating a culture where people and the business thrive is what separates the exceptional from the ordinary. Exceptional organizations have cultures that truly unleash the full potential of its people. Employees are inspired, motivated and energized, which has tremendous impact on results. But how does a company quickly transform its culture from ordinary to exceptional? For your culture evolution (or revolution!) to succeed, there are several elements that need to be thoughtfully connected to be truly meaningful. In this webinar, you'll learn about the five fundamental truths to driving culture change.
Without an active innovation culture, organizations fall into stagnation and lose to more innovative competitors. You know this all too well if you work for a corporate business that strives to compete with the likes of Tesla, Airbnb, or Uber. Every industry has startups like these, and they’re on a roll. The services and products they provide are not too different from those you offer — but why do they outperform established corporations?
Innovation culture has long been one of the most challenging, and oft-discussed, topics in our conversations with business and innovation leaders.
Given the extraordinary importance of innovation for businesses, and society in general, and the fact that culture has been shown to be one of the biggest barriers for innovation performance, it’s not much of a surprise.
Because most large companies we talk to want to create a more innovative company culture, we thought we’d create this extensive guide to help understand what really makes a culture innovative, as well as how to actually shape an existing culture towards innovation.
This presentation covers organizational culture, values in organizations, vitality and quality values, leading through values, building values in organizations, and principles of values management.
Giving Presentations to Senior Managersdeanpbriggs
Project Managers who are new to presenting to senior and executive management are often unprepared for the experience. The purpose of this presentation is to help project managers work with their own managers to: appreciate the perspective of senior management; prepare well; and engage effectively with this audience.
Training needs analysis, skills auditing, training evaluation, calculating training ROI and strategic learning and development best practice principles and processes
Achieving success with personal growth planWong Yew Yip
Many years ago people believed that "whatever will be, will be, the future's not for ours to see". In fact, these are the lyrics of a very popular song, "Whatever Will Be, Will Be" in the 60's and 70's. This song is no longer played or sung now because many people now realize that you can design your future, not whatever will be will be, and the first step is to plan your Personal Growth. Here's how you can plan your Personal Growth and achieve your desired riches in life ...
Hope this is useful for personal growth planning in your work and life.
Wong Yew Yip
Every time you meet your Boss, is your Boss pleased to see you? Does your Boss give you a smile? Does your Boss give you favorable comments? Do you have pleasant conversations with the Boss most of the time? If not, then your Boss is not particularly happy with you and here are some ways you can do something about it.
Some get along fabulously well with their bosses while others fail miserably. Those who know how to manage their bosses are sometimes accused or being apple-polishers, “yes men” or just plain lucky. The fact is that, whatever the type or working styles of bosses, you can learn the knowledge and skills on how to manage your boss.
There are two things in life you cannot choose – one is your family and the other is your Boss. If you get a good Boss you are lucky, and he usually means what he says. If you get a difficult Boss, you have to be careful because what he says may not be actually what he means. Here are 12 things a difficult Boss says and what he means.
Wong Yew Yip
All organizations face employee retention issues, whether they are big or small, successful or not successful. Organizations often wonder why some employees still left although they have been treated well and were even earmarked for enhancement. Employees leave for a variety of reasons and there is also a War of Talent out there in the marketplace. Although a 100% employee retention is impossible, a high employee turnover rate or an outflow of top talents will be of grave concern and an Employee Retention Management program need to be developed and appropriate strategies implemented to retain employees, especially top performers, those with high potential and critical to the operations of the organization.
Here are some Employee Retention Strategies which may be of interest to you if your organization is facing employee retention issues or to keep employees happy enough not to be tempted to leave.
Wong Yew Yip
Fresh model for superior customer serviceWong Yew Yip
Is your organization customer service initiatives successful and sustainable?
Many organizations have found that various initiatives like training programs, workshops, service related seminars, customer service campaigns such as posters, badges, customer satisfaction surveys, service quality improvement processes and even ISO certification may bring about some successes initially but do not last.
Check out this FRESH Model for Superior Customer Service - your customers will find "HAPPINESS" in the
service you provide, and to sustain it.
Wong Yew Yip
As an employee, do you expect your boss to engage you? As a boss or leader, is it only your responsibility to engage your employees? Timothy R. Clark in his book “The Employee Engagement Mindset” has this to say :
"More than anything else, employee engagement comes down to individual responsibility—something that is shockingly absent in the study and practice of employee engagement.
There’s no justification for an employee to wait expectantly for the organization to furnish engagement, as if it’s something somebody can give you. You, the individual employee, are ultimately and unalterably the architect of your own engagement. You own it and nobody owes it to you. Engagement is not an entitlement. Nor is it a right. It’s a privilege reserved for those who apply the six drivers. It’s a choice."
This is a summary of "Six Drivers of Highly Engaged Employees" by Timothy R. Clark. Read the book for further details.
Wong Yew Yip
Many think, think and think but does nothing about it. Others talk without thinking and without taking any action. Some others just robotically accomplish tasks without thinking why they are doing them.
The 3Ts of Peak Performance will enable you to achieve performance excellence, your goals and your dreams.
Hope this may be of interest to you.
Wong Yew Yip
attribution http://www.citehr.com/470533-3ts-peak-performance.html#ixzz2eSZhKzAn
When i started loving myself charlie chaplinWong Yew Yip
A great poem by Charlie Chaplin for your reading pleasure. More importantly, Recognize the key messages, Relate to your personal life, Assimilate and Apply (R2A2).
Wong Yew Yip
Some bosses are tricky. If you are landed with one, what can you do? Ros Jay, in his book " How to manage your boss" has the answers.
If you are one such tricky boss, STOP IT and CHANGE!
This is another module in the Managing Your Boss series
Wong Yew Yip
Financial blueprints of the RICH differ from the POOR, according to T. Harv Eker in his book "Secrets of the Millionaire Mind". Here are the 17 Differences between the mindset and actions of the RICH vs the POOR.
Wong Yew Yip
Screw It, Let's do it - Lessons in lifeWong Yew Yip
A great book by the GREAT Richard Branson - Screw It, Let's Do It : Lessons in Life. I have summarized the key points for you with the hope that you can learn and apply his principles of success. Even though you may not achieve success as great as Richard Branson, I am sure you will become a better person, achieve your goals and fulfill your dreams.
If I have generated your interest to learn more from Richard Branson, read his book.
Wong Yew Yip
Instructional Systems Design (ISD) ADDIE 2.0Wong Yew Yip
If you design and develop learning solutions to meet the learning needs of your organization or you evaluate the suitability of training programs presented by learning providers/trainers, this brief on Instructional Systems Design (ISD) ADDIE 2.0 may be of interest to you.
You strive to make a positive impression on your boss. That is a great attitude to have but it is not enough.
Your personal and work habits may or may not please your boss. Do you know what habits does your boss hate and love?
I have just read two great articles by Ross Bonander at AskMen and I would like to share them with you via powerpoint presentation, under my Managing Your Boss Series.
Hope you like it.
Wong Yew Yip
attribution http://www.citehr.com/442066-habits-bosses-hate-habits-bosses-love.html#ixzz2V9g9fRGT
Developing Leaders Through a Structured Leadership Development ProgramWong Yew Yip
Many organizations realize the importance of effective leadership to enable an organization to achieve its vision, mission and strategic objectives and to make the organization successful. These organizations place high priority on the training and development of their leaders at various levels and embark on leadership development programs.
Unfortunately, many organizations go for the so-called "quick wins" by conducting a 2-5 days leadership development program, believing this will solve their leadership issues and booster business performance. These organizations have got to be realistic as it is just impossible to develop and turn people into instant effective leaders in 2-5 days.
To develop effective leaders, a Structured Leadership Development Program is needed with a proper process and blueprint for implementation, the duration of which could be at least 6 months.
discusses applied work ethics in the new normal; government work ethics; accountability for good governance; general work ethics; characteristics of praise-worthy employees; pillars of work ethics development; universal ethics; the golden rule; work from home
10 Ways to exhibit integrity at the workplace for an employee.pdfMr. Business Magazine
Integrity at any given point should come from within, especially at the workplace. Demonstrating integrity at the workplace not only contributes to a positive organizational culture but also propels individual growth and career advancement.
Behavioural Science Presentation on MARS Model. MARS stands for Motivation, Ability, Role perceptions, Situational Factors. Also contains information about values and ethics.
The core values are the guiding principles that dictate behavior and action. Core values can help people to know what is right from wrong; they can help organizations determine if they are on the right path and fulfilling their strategic goals; and they create an unwavering and unchanging guide to an organization’s identity.
Similar to 5 Phase Organizational Culture Transformation Program (20)
What is the best way to live a longer and healthier life? Experts and those who live longer lives have their approaches and tips. One should research, select and practice the ways that best suits oneself. This is my 3 Ways to Live Longer - My Way. Do it Your Way.
One critical factor how successful organizations efficiently and effectively strategize and implement key plans and projects to achieve their objectives and goals is the fact that these organizations adopt and practice proven business concepts and models. Those organizations that do not will fail and fail again despite their best efforts.
This presentation lists useful business concepts and models learned, designed and applied in my Training, Facilitation and Instructional Design work
Senior Managers in many organizations assume that leadership competencies come with their positions. This may be surprising but true and when learning and development are proposed , these are almost always meant for staff in the levels below Senior Managers. In fact, Senior Managers may feel that any proposal for them to attend training is an insult to their intelligence and competence.
John Maxwell emphasized that “The single best way to impact an organization is to focus on leadership development. There is no limit to the potential of an organization that recruits good people, raised them up as leaders and continually develops them”.
This presentation offers one concept for leadership development of Senior Managers for consideration.
Studies and surveys have revealed that although many organizations have the right strategies they failed to achieve the targeted objectives due to poor implementation of the action plans or simply bad execution.
These organizations would have achieved success with Flawless Execution which is the implementation of systems, action plans, techniques and tools to ensure strategies that are effectively formulated are effectively executed to achieve the desired goal.
Your Pleasing Personality is your greatest asset or liability. It embraces everything you control - your mind, your body, and your soul. Your personality is your trademark and It is through your personality that you motivate others to help you to reach your goals.
Pleasing Personality is one of Napoleon Hill’s 17 Principles of Success.
Successful leaders create a network of people around themselves and use these networks to keep informed, to develop opinions, to make decisions, and to execute their agendas.
As per Sallie Krawcheck, Networking is the No.1 unwritten rule of success in business
One of the leadership qualities that is often lacking is Caring. Generally, leaders are so focussed on organizational and personal performances and success that they overlook to care for others. They are also focussed on improving their management and technical skills but their people skills improvement needs are often ignored.
This presentation provides 15 Core Qualities of Caring Leadership that leaders should constantly demonstrate.
In any business, ethics is a crucial factor to sustain the business as unethical behavior significantly increases the cost of doing business and customers will just shy away. As such, a company ethics policy should be implemented to provide management, executives and other employees with specific guidelines on acceptable and unacceptable business practices.
Compliance with the ethics policy should be monitored and appropriate disciplinary actions should be taken against violators to deter wrongdoing, compel accountability and promote adherence to the policy.
If you have a healthy bank balance and good income generating investments, you have managed your personal finances well and this presentation is not for you. If you think you need to manage your finances better, there are ways to help you live within your means, stay well clear of undesirable debts and apply some useful personal finances techniques.
Your future is not whatever will be will be. You have to think of the life you would like to have, what success means to you and design the future you want to create for yourself. This will help you focus on what actions you need to achieve your goals.
Having a clearly defined future and goals will also help you to:
- improve your academic or work performance
- increase your motivation to achieve
- boost your pride and satisfaction
- enhance your self-confidence
- raise your enthusiasm in life
In order to determine how much participants learn and benefit from attending learning programs and how much the learning has impacted performance, learning evaluation is critical. Unfortunately, many organizations do not place great importance in learning evaluations - just getting general reactions from the participants or completing simple Questions & Answers tests.
The more effectively you can measure and prove competence, the more likely you can turn learning into a tangible corporate benefit. To be effective, assessment cannot be an afterthought or instructional add-on. It needs to be embedded, contextualized, and executed within the learning process.
Timothy R. Clark in his book “The Employee Engagement Mindset” describes in detail the Six Drivers for tapping into the hidden potential of everyone in your company. “ It shifts the paradigm of engagement from an employer-centered model to an employee-centered view. By emphasizing shared manager and personal responsibility, coupled with intrinsic motivation, you will dramatically increase employee engagement.”
This presentation summarizes the key points of the Six Drivers and this book is highly recommended.
As a Leader you make decisions all the time but at times, you have to make really difficult decisions. What would you do? Would you think carefully through your choices and then make the decisions with enthusiasm and confidence? Or would you react with hesitancy or delay to “buy time” and hope that the problem would be resolved by itself?
How wonderful it would be for you to think through your options and improve your chances of making high quality decisions by fully understanding the principles of decision making and applying the right decision making process.
Managing Stress for a Healthier and Productive LifeWong Yew Yip
For many of us, more so for those in leadership positions, stress is an unavoidable part of our daily routines. Stress is the cause of a variety of physical symptoms, everything from headache, indigestion, fatigue and weight gain. In extreme cases, people can worry themselves to death! The problem is that many people do not know how to recognize signs of stress until it is already at a stage where it is taking a physiological toll on the body and possibly affecting their health and work.
Therefore, learning to manage your stress load is critical to your mental and physical wellbeing. You must understand the most common types and stages of stress and know how to spot them so that you can manage your stress better. This will help you to work more productively, build better relationships and live a healthier life.
Pre-Retirement - Preparing for a New BeginningWong Yew Yip
Inevitably, your time to retire from your working life will come and a plethora of changes awaits you, some good, some not so good, others may even be unpleasant. This will be a new beginning for you. If you have planned for it, then you are fully prepared for it, you will welcome it and you will be retiring on your own terms. If you have yet to make any plans, no more procrastinating, just do it! This presentation will help you in your planning for a healthy, secure and fulfilling life upon retirement.
Strategic Thinking with Sun Tzu Art of WarWong Yew Yip
It is truly amazing that even after 2,500 years the principles under Sun Tzu Art of War are very much relevant today and are adapted by many in almost every aspect of life, militarily, economically, politically and even socially.
Sun Tzu Art of War has been translated into English by numerous authors making it easily readable. However, some with little knowledge of the Chinese culture may find difficulty in fully understanding the art of war principles.
This is an attempt to highlight the key strategies as simple as possible for better understanding and also to present a Sun Tzu Art of War tool for application of the strategies.
“Leaders become great, not because of their power, but because of their ability to empower others” ~ John Maxwell.
One key way to empower your team is Coaching and Mentoring, and this quick guide on coaching and mentoring may be useful.
A leader, without fail, has to make presentations to report on performance, training of staff, facilitating strategy sessions, motivating staff and many other purposes.
To ensure that your presentations achieve the desired objectives, some of the contents can be of help to leaders to make impactful presentations.
“Your mental attitude is the medium by which you can balance your life and your relationship to people and circumstances - to attract what you desire.
We are all born equal in the sense that we all have equal access to the Great Principle - the right to control our thoughts and mental attitude. A positive Mental Attitude is the greatest of life’s riches … it is through this attitude that anything worthwhile is achieved.” ~ Napoleon Hill
People often complain about the lack of time - there are so many things to do and so little time. Actually the lack of time management is the problem.
The question is how do you manage your time? Once you have mastered time, you will be surprised how much you can accomplish with whatever time you have.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
Modern Database Management 12th Global Edition by Hoffer solution manual.docxssuserf63bd7
https://qidiantiku.com/solution-manual-for-modern-database-management-12th-global-edition-by-hoffer.shtml
name:Solution manual for Modern Database Management 12th Global Edition by Hoffer
Edition:12th Global Edition
author:by Hoffer
ISBN:ISBN 10: 0133544613 / ISBN 13: 9780133544619
type:solution manual
format:word/zip
All chapter include
Focusing on what leading database practitioners say are the most important aspects to database development, Modern Database Management presents sound pedagogy, and topics that are critical for the practical success of database professionals. The 12th Edition further facilitates learning with illustrations that clarify important concepts and new media resources that make some of the more challenging material more engaging. Also included are general updates and expanded material in the areas undergoing rapid change due to improved managerial practices, database design tools and methodologies, and database technology.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
2. 2
What is Organizational Culture?
It is about individuals in an
organization sharing patterns of
behavior based on shared beliefs
and values
It is the sum total of an
organization's past and current
experiences, philosophy, and
values that hold it together
It is based on shared attitudes,
beliefs, customs, express or
implied, and written and unwritten
rules that the organization develops
over time that have worked well
5. 5
What are Core Values?
The core values of an organization form the foundation on
which individuals perform work and conduct themselves
Operating practices and processes constantly change to improve
but Core Values should be enduring and unchanging
Core Values . . .
Govern personal relationships
Guide business processes
Clarify who we are
Articulate what we stand for
Help explain why we do business the way we do
Direct us on how to teach
Show us how to reward
Lead us in making decisions
Underpin the whole organization
6. 6
When do Values have Value?
Values have value only when:
they are commonly understood
they are unanimously subscribed to
they are lived by everyone
7. 7
Core Values & Change
To change an organisation
in any significant or lasting way,
you need to change the
VALUES and BELIEFS
that lie at the CORE
8. 8
Major Point about Changing Culture
Changing organizational culture
is not like changing clothes
One can change outward
appearances, e.g. by giving the
organization a new image/logo,
organizing staff parties,
introducing new processes and
models, etc
But, to have a significant and
lasting impact, negative values
must be discarded and changed
Changing culture is definitely
hard to do, and, generally, will
take considerable time and effort
9. 9
Weak & Strong Cultures
Staff understand and
respond to culture
Little need for policies
and procedures
Consistent behaviour
Culture is embedded
Strong
Little alignment with
business values
Need for extensive
policies/procedures
Inconsistent behaviour
Culture is enforced
Weak
In a strong work culture, most people in the organization agree on the culture.
When it is weak, they do not
A weak organizational culture can be the result of many subcultures
Each department or work group may have its own culture. Within
departments, the staff and managers may each have their own culture
10. 10
Culture is Learned
People learn to perform certain
behaviors through either rewards or
negative consequences that follow
their behavior
When a behavior is rewarded, it is
repeated and the association
eventually becomes part of the culture
A simple thank you from a supervisor
for work performed well, molds the
culture
Employees learn culture by interacting
with other employees as most
behaviors involve other employees
11. 11
Organizational Culture Transformation Program
An Organizational Culture
Transformation Program
covers the development of
Core Values - its definitions,
descriptors, measurement approach
and transformational initiatives to
enable achievement of its Vision,
Mission and Strategic Objectives
12. 12
Organizational Culture Transformation Program
5 - Phase Organizational Culture Transformation Program
DEFINE
the Culture
Phase 1
FORM
Culture
Transformation
Team
Phase 2
IMPLEMENT
Transformation
Initiatives
Phase 3
MEASURE
Culture
Commitment
Phase 4
MONITOR
Culture
Improvement
Phase 5
Identify key
beliefs aligned to
Vision, Mission &
Brand Promise
Define Value
Definitions &
Descriptors
Develop
Commitment
Levels and
Measurement
1.3
1.2
1.1
Form high level
Culture
Transformation
Team
Define roles &
responsibilities
Develop
Culture
Transformation
Plan /Roadmap
2.3
2.2
2.1
Obtain
Management
approval for
Transformation
Plan
Implement
Culture
Transformation
Initiatives
Assess
effectiveness
of Initiatives
and Enhance
3.3
3.2
3.1
Measure
Culture
Commitment
Levels
Assess Culture
gaps & Root
Causes
Report to
Management
4.3
4.2
4.1
Resolve
Culture Gaps
5.1
Evaluate
Culture
Transformation
Program
5.2
Report
progress to
Management
5.3
13. 13
Wrong approaches to select Core Values
CEO or Management decides
the Core Values without other
staff involvement
Involve staff but select core
values based on ranking or
number of “likes” from a given
list of core values
Core Values created from
company acronym or word e.g.
TIGER - Trust, Innovative,
Growth, Excellence, Respect
14. 14
Funnel Technique to select Core Values
Vision,
Mission
Business
Strategies
External
reviews Surveys,
Complaints,
Feedbacks
Brand
Promise
“Value” Pool
Shortlisted
Values
Value
Selection
Value
Definition
Value
Descriptor
Commitment
Level
For each
Core Value
Selected
Core Values
15. 15
• A formal statement of the exact meaning of a Value
• Written using KISS principle
• Comparable to the same video playing in everyone's mind
Value Definition
INTEGRITYExamples of Value Definitions
• We discharge our responsibilities as entrusted to us by all our stakeholders
without fear or favor
• We firmly adhere to a strict ethical and moral code, demonstrating the highest
standard of behavior, taking ownership to do things right and accountable for
all our actions
• We strictly adhere to a standard of value or conduct, personal honesty and
independence
• Adhering to high ethical principles and standards, basing our actions on doing
the right thing at the right time for the right reason
16. 16
Value Descriptor
A value element or term that serves to describe
and identify the Value
Specify the “observable and actionable
behavior“ that are required for each required
Value at the different commitment levels
How everyone in the Organization should
understand, interpret and explain it
Can be used to measure and rate the
demonstration of behavior of the Value
17. 17
5 Levels Commitment Measurement
LEVEL 5
Role-Model
I am guided by the core values in everything I
do, even when no one is watching and I will
set an example that others want to follow
LEVEL 4
High Compliance
I see the benefits in practicing the core
values and I will do more than expected
LEVEL 3
Compliance
I understand what are expected and I will
comply as this is a requirement
LEVEL 2
Low Compliance
I don’t see the benefits and I comply only to
keep my job
LEVEL 1
Anti-Compliance
I don’t believe in this, I won’t follow and I
may even go against it
Organizational and Staff Commitment Levels can be measured . . .
18. 18
Values with Commitment Levels
VALUE DEFINITION
INTEGRITY
We firmly adhere to a strict ethical and moral code with timely deliverables as
committed, and persist in incorruptible actions with accountability
COMMITMENT LEVEL VALUES DESCRIPTORS
LEVEL 5
ROLE-MODEL
1. Role model clear and uncompromised ethics and
morals
2. Walk the Talk on what is right or wrong
3. Foster the highest standard of professional and
personal behavior
4. Always keep promises and deliver commitments
5. Fully responsible and accountable for all actions
LEVEL 4
HIGH COMPLIANCE
1. Credible with uncompromised ethics
2. Honorable and keep promises despite obstacles
3. Principled with high morals
4. Take ownership at all times
5. Accept accountability for all actions without fail
LEVEL 3
COMPLIANCE
1. Comply with organization's code of ethics as
required
2. Honest and keep promises
3. Demonstrate appropriate morals
4. Take ownership as required
5. Accept accountability for actions as required
LEVEL 2
LOW COMPLIANCE
1. Have to be reminded on organization's code of
ethics
2. Honesty is doubtful and maybe deceitful
3. Demonstrate appropriate morals under
supervision
4. Take ownership only when instructed
5. Has to be compelled to accept accountability for
actions
LEVEL 1
ANTI-COMPLIANCE
1. Act against organization's code of ethics
2. Dishonest and lie
3. Low morals and cannot be trusted
4. Shift ownership to others
5. Blame others instead of being accountable for
actions
19. 19
VALUES
CULTURE COMMITMENT LEVELS
LEVEL 1
ANTI-COMPLIANCE
LEVEL 2
LOW COMPLIANCE
LEVEL 3
COMPLIANCE
LEVEL 4
HIGH COMPLIANCE
LEVEL 5
ROLE-MODEL
BUSINESS
DRIVEN
The company's business is not
my business as I still get my
salary and benefits no matter
how good or bad the company is
doing and may even act against
the organizations'
implementation of projects
Does not understand the
business objectives of the
Organization and undertakes
projects and actions just for the
sake of compliance
Understands the Organization's
business goals and its KPIs and
executes actions according to
plans as required
Takes ownership and
responsibility to proactively
initiate and implement projects or
actions in alignment to the
Organization's business
strategies and action plans
Takes the lead, be the enabler
and inspire teams to drive the
Organization's business
initiatives and projects to
become competitive in the
industry in order to achieve its
business goals
EMBRACE
CHANGE
Acts against any change to new
ways or better processes
through gossiping, "toilet talk",
giving excuses and blaming
others
Does not accept that changes
are necessary and will only
change to new ways and work
processes when instructed
Accepts the needs to change in
order to sustain performance
and adapts to the changes as
instructed without putting in extra
A change agent who initiates
changes to respond to the
business environment by
implementing new ways and
better processes in order to
improve performance
A change agent who accelerates
changes to respond to the
business challenges by quickly
adapting to new practices,
initiates better ways and drives
changes in the organization to
grow the organization's business
COLLECTIVE
COMMITMENT
Disagrees with the organization's
business objectives, does not
participate in team projects and
may even display degenerative
behavior to disregard
responsibility or accountability
Lacks commitment, personally or
to the team, taking minimum
personal ownership,
responsibility and accountability
just to ensure continuation of
service
Fulfills job requirements only with
the commitment to perform as
required without adding value to
the team, taking basic personal
ownership, responsibility or
accountability
Motivated and committed to work
as a team, taking personal
ownership to lead team
members or support others to
initiate and implement the
organization's strategies and
action plans
Leads by example, committing
oneself sacrificially to the
organization beyond existing
boundaries, inspires and
motivates other members in the
team to extraordinary
performance
PROACTIVE
ENGAGEMENT
Does not participate in business
projects even when asked to and
may instigate others not to
participate
Participates in business projects
only when required and does not
provide solutions or suggestions
Participates and responds
accordingly in business projects
as required and provides
recommendations only when
requested
Actively participates, generates
new ideas and role model
positive engagement behaviors
to influence on others to
participate in business projects
Possesses the drive and passion
to ensure the success of every
business strategy and project
implementation with active
participation, break-through
ideas and leadership to respond
to business demand
SPEEDY
EXECUTION
Has no sense of urgency at all,
delaying on purpose, slows
down others and may even
influence others to slow down
Completes business projects
and tasks on time as instructed
due to low sense of urgency and
will require close monitoring and
follow-up
Completes business projects
and tasks on time as directed
without making efforts to beat
deadlines
Has high sense of urgency and
beats deadlines to complete
business projects and tasks,
even if it means making
sacrifices
Role models the delivery of all
commitments before set
deadlines, inspires others the
sense of urgency in all business
projects and provides the
necessary support to the team
Consolidated Values with Commitment Levels
20. 20
Culture Transformation Program Blueprint
Month 1 Month 2 Month 3 Month 4 Month 5 Month 6
EXCO
Session
Senior
Management
Session
(Project Team)
Culture
Transformation
Program
Assessment
Culture Transformation Implementation
Initiatives
• Communication & Promotion
• Training/Culture Transformation Workshops
• Culture Commitment Assessment
• Analysis & Identify Culture Gaps
• Leadership
• PMS (linking Commitment Level to KPIs)
• Work Support System
• Program Monitoring & Evaluation
• Reporting to Management
• Program enhancement
Actual Initiatives & Implementation Plan to be
developed and approved during the EXCO &
Senior Management Sessions
Step 1 Step 2 Step 3 Step 4 Step 5&
21. 21
EXCO Session
To establish the desired Core Values for Time dotCom with the clear
definitions, descriptors and commitment levels for measurement, and
develop the Culture Transformation Plan for implementation
PURPOSE
1.Systematically select the appropriate Core Values as the foundation of
Time dotCom Culture
2.Develop the definition and descriptors for each Value to ensure common
and consistent interpretation and demonstration.
3.Identify key strategies and initiatives for the Culture Transformation
Program Implementation Plan
4.Full commitment from Management to internalize, champion, role-model
and support the Core Values and Implementation Plan
OBJECTIVES
22. 22
Senior Management Session
To form the Culture Transformation Program Project Team with specific roles and
responsibilities to plan and implement strategies and initiatives in promoting and
inculcating the new Time dotCom Culture
PURPOSE
1. Explain Organization Culture and Core Values
2. Describe the 5-Phase Culture Transformation Program
3. State Time dotCom 5 Core Values and their Definitions
4. Recognize the 5 Commitment Levels and the Descriptors for each level
5. Form and organize the Project Team with roles and responsibilities
6. Develop Project Team Charter
7. Measure Project Team Commitment Level
8. Develop Implementation Plan with detailed action plans, initiatives and timelines
9. Prepare Session Output Report to Management for approval and
implementation of Culture Transformation Program
OBJECTIVES
23. 23
Culture Transformation Program Management
Management
Committee
Community
Team 1
Community
Team 2
Community
Team 3
Community
Team 4
Community
Team 5
Community
Team 6
Project
Leader
Implementation Teams
24. 24
Factors for Successful Culture Transformation
Form a powerful
coalition of
supporters of
culture
transformation
Communicate
the vision of
desired culture
Plan and
create
short-term
wins
Institutionalize
new approaches
Establish a
sense of
urgency
Create a vision
of desired
culture
Empower
others to act on
the culture
transformation
Consolidate
improvements
and initiate more
culture changes
25. 25
Culture Transformation Project Status Report
Project Title
Project Description
No. Actions Resp.
Completion
Date
Status/Remarks
1.
2.
3.
4.
5.
6.
Project Status as at
………………………
Exceed
Target
On
Target
Below
Target
Project Dates
Start : End :
Project Deliverables
Project Team &
Responsibility
Project Leader :
Project Team :
26. 26
Culture Shift
Level 1 Level 2 Level 3 Level 4 Level 5
Culture Commitment Level
Population
t1
t2
t3
t4
Culture
Assessment
Over Time
Culture will show higher commitment levels when the Culture
Transformation Program Blueprint is successfully implemented