In the July 2016 Webinar, we discuss how to build an effective IT Department. This webinar is intended for nonprofit organizations with 5 - 300 staff.

1. Building an Effective
Nonprofit IT Department
Community IT Innovators Webinar Series
July 21, 2016

2. Webinar
Tips
• Interact
Ask questions via chat.
• Focus
Avoid multitasking. You may just miss the best
part of the presentation.
• Webinar Slides & Recording
PowerPoint and recording links will be shared
after the webinar.

3. About Community
IT
Advancing mission
through the effective
of technology.
• Invested
Work exclusively with nonprofit
organizations, serving over 900 since
1993.
• Strategic
Help our clients make IT decisions
that support mission.
• Collaborative
Team of over 30 staff who empower
you to make informed IT choices.

4. Johan Hammerstrom
President & CEO
jhammerstrom@communityit.com
@hammerstromj

5. IT Success
depends on…
organizational
maturity.

6. How do you
build
maturity
around IT?

7. Services
Orientation

8. Services Oriented Approach
IT Service
An IT service is one or
more IT systems that
enable a business process
or function.

9. Services Oriented Approach
IT Department

10. Services Oriented Approach
IT Department/Function
Group that creates value for the rest of the
organization through the implementation and
maintenance of IT services.

11. Services Oriented Approach
IT Department Objective
Increase the value created for the rest of the
organization through increasing maturity.

12. 0-Survival
1-
Awareness
2-
Committed
3-Proactive
4-Service
Aligned
5-Business
Partnership
Gartner Maturity Model

13. 0-Survival
1-
Awareness
2-
Committed
3-Proactive
4-Service
Aligned
5-Business
Partnership
Gartner Maturity Model
Management Capability
BusinessAlignment

14. Managed
Aligned
Create Value
Dysfunction Cost Center
Non-aligned
Unmanaged

15. Maturity
Structure

16. IT Department
Management
Governance

17. Hold the IT Department accountable
for creating business value
for the rest of the organization
through IT services.
Governance

18. • Approve strategy
• Own the outcomes
• Make key decisions
• Approve the budget
Governance

19. Who?
• CIO
• COO, VP Finance, CFO
• Executive / Senior Team
Governance

20. Ensure that the IT department creates value
for the rest of the organization through the
implementation and maintenance of IT
services.
Management

21. • Coordinate
• Organize
• Planning
• Budgeting
Management
• Communicate!
• Collaborate
• Present
• Dialogue

22. Management
Who?
• IT Manager, Director of IT
• Director of Operations
• Administrative Assistant

23. Signs

24. • CFO/COO owns their role
• Board makes IT a priority
• Regular meetings & planning
• Reporting & key metrics
Good Governance

25. • Understands business needs
• Understands value of IT and investments
• Can communicate/advocate value, ROI
• Basic management skills…not necessarily
technical skills
Good Management

26. IT Department
Management
Governance

27. IT Department
Management
Governance

28. IT Department
Structure

29. CIO PMO
Engineer
Help
Desk
IT Department
4 Roles of IT Department

30. CIO
• Technical planning
• Business analysis and requirements
gathering
• Solutions evaluation
• Architecture and design

31. PMO
• Project management
• Change management
• User adoption

32. Engineer
• Network architecture maintenance
• Advanced technical support
• Systems integration
• Information security

33. Help
Desk
• End user support
• Incident response
• Access management
• Basic technical issues

34. Staffing

36. NTEN Staffing Report
• Mid to Large Size Organizations
budget: $1 million – $10 million
• 1 IT staff person for every 20-25 staff
• IT Budget: $100,000 - $250,000

37. Management
Governance
CIO PMO
Engineer
Help
Desk
How to Allocate?

38. Allocation
• Ongoing vs Occasional
• Time Requirement
• Knowledge of organization
• Specialized, technical knowledge

39. Management
Governance
CIO PMO
Engineer
Help
Desk
• Ongoing?
• Technical know?
• Org knowledge?
• Time required?

40. Management
Governance
CIO PMO
Engineer
Help
Desk
Outsource

41. IT Governance
cannot
be outsourced

43. Upcoming Webinar
Planning and IT Project Management
for Nonprofits
Thursday August 25
4:00 – 5:00 PM EST
Johan Hammerstrom &
Steve Longenecker

44. Provide feedback
Short survey after you exit the webinar. Be sure to
include any questions that were not answered.
Missed anything?
Link to slides & recording will be emailed to you.
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