The document outlines the importance of effective IT management for organizational success, highlighting how poor management can lead to unresolved issues and wasted resources. It introduces a maturity model by Gartner, detailing various stages from survival to business partnership and emphasizes the need for governance and alignment with business objectives. The presentation also covers functional domains of IT management, including planning, information security, operational support, and infrastructure maintenance.

1. IT Management
Fundamentals
Webinar
Series
July 2018

2. Presenter
Johan Hammerstrom
President & CEO

3. About Community IT
Advancing mission
through the effective use
of technology.
100% Employee Owned

4. IT
Management Essential for successful IT

5. Without
management
• Unsolved problems
• Unused solutions
• Frustrated staff
• Failed projects
• Missing information
• Costly mistakes

7. Why
management?
Without effective management,
IT solutions are unable to:
• function properly
• deliver business value
• provide a return on investment

8. 0-Survival
1-
Awareness
2-
Committed
3-Proactive
4-Service
Aligned
5-Business
Partnership
Gartner Maturity Model

9. 0-Survival
1-
Awareness
2-
Committed
3-Proactive
4-Service
Aligned
5-Business
Partnership
Gartner Maturity Model
Management Capability
BusinessAlignment

10. managed
business aligned
Create Value
Dysfunction Cost Center
non-aligned
unmanaged

11. managed
business aligned
Create Value
Dysfunction Cost Center
non-aligned
unmanaged

12. Governance
Absent No buy in
No executive support

13. Governance Hold IT accountable
for creating business value
for the rest of the organization.

14. Governance • Director of Operations/Finance
• CFO, COO, CIO
• Technology Committee

15. Governance
“I don’t know anything about IT”

16. Governance Ask IT to explain
Ask IT how it connects to
business needs

17. Functional
Domains
• Planning and Design
• Information Security
• Operational Support
• Infrastructure Maintenance

18. Planning and
Design
Operational
Support
Infrastructure
Maintenance
Information
Security
Effective IT Management has
the capacity to effectively
execute these four functional
domains.

19. Planning and
Design
Operational
Support
Infrastructure
Maintenance
Information
Security

20. Planning and
Design
Operational
Support
Infrastructure
Maintenance
Information
Security

21. Planning and
Design
• Architecture
• Integration
• Change management
• User adoption
• Budgeting

22. Information
Security
• Identity management
• Access control
• Intrusion detection
• Compliance
• Policy

23. Operational
Support
• Help desk
• Desk side (on-site)
• Escalation
• Project implementation

24. Infrastructure
Maintenance
• Inventory
• Routine updates
• Network
• Cloud hosting

25. Planning and
Design
Operational
Support
Infrastructure
Maintenance
Information
Security

26. Planning and
Design
Operational
Support
Infrastructure
Maintenance
Information
Security

27. Planning and
Design
Operational
Support
Infrastructure
Maintenance
Information
Security

28. Planning and
Design
Operational
Support
Infrastructure
Maintenance
Information
Security

29. Planning and
Design
Operational
Support
Infrastructure
Maintenance
Information
Security

30. Planning and
Design
Operational
Support
Infrastructure
Maintenance
Information
Security
• Architecture
• Integration
• Change management
• User adoption
• Budgeting
• Help desk
• Desk side (on-site)
• Escalation
• Project implementation
• Identity management
• Access control
• Intrusion detection
• Compliance
• Policy
• Inventory
• Routine updates
• Network
• Cloud hosting

31. Upcoming
Webinar
Development,
Meet Accounting!
Wednesday August 15
4:00 – 5:00 PM EST

32. Questions?