2. 22/09/2007
Jaminan Kualitas Proyek
y
Merupakan semua aktifitas yang dilakukan oleh organisasi proyek untuk
memberikan jaminan tentang kebijakan kualitas, tujuan dan tanggung
jawab dari pelaksanaan proyek agar proyek dapat memenuhi kebutuhan
yang sudah disepakati.
Kualitas yang dimaksud di sini biasanya memiliki hubungan keterkaitan
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yang sangat erat dengan sejumlah standar internasional, seperti contohnya
g g j p y
adalah memenuhi ISO sebagai panduan sistem manajemen mutu
d l h h b d
(misalnya dalam pembuatan aplikasi diperhatikan kaidah baku software
engineering yang memenuhi software quality assurance).
Diartikan sebagai totalitas ekspektasi yang diharapkan oleh pemrakarsa
atau sponsor proyek; dalam arti kata mereka yang termasuk di dalam
stakeholder proyek mendefinisikan harapan‐harapannya terhadap hasil
dari proyek yang dikerjakan.
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4. 22/09/2007
Implementing Quality Project Management
Implementing Quality Project Management
Customer satisfaction The project must satisfy the customer requirements by
delivering what it promised in order to satisfy the needs of the customer.
Prevention Quality is planned into a project, not inspected in. It is always more
cost‐effective to prevent mistakes than to correct them.
Management responsibility The project team must work towards the quality goal,
but management must provide the needed resources to deliver on the quality
promises.
promises
Plan‐do‐check‐act Deming, arguably the world’s leader in quality management
theory thanks to his management methods implemented in Japan after World War
II, set the bar with his “plan‐do‐check‐act” approach to quality management.
Kaizen technology Kaizen is a quality management philosophy of applying
continuous small improvements to reduce costs and ensure consistency or project
performance.
Marginal analysis Marginal analysis studies the cost of the incremental
g y g
improvements to a process or product and compares it against the increase in
d d h
revenue made from the improvements.
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7. 22/09/2007
Input Perencanaan Kualitas
p
Enterprise Environmental Factor
Struktur dan budaya organisasi
Standar industri
Fasiltas/peralatan
F il / l
SDM
PM Information System
Stakeholder
Standart estimeting database
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8. 22/09/2007
Lanjutan…
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Organizational Process Assets
Proses dan procedure organisasi dalam melaksanakan
proyek
Organisasi, cara kerja, keuangan
Organisasi cara kerja keuangan
Informasi dan standart organisasi
Gaji, dokumen proyek
Project Scope Statement
Project Management Plan
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9. 22/09/2007
Tools & Techniques
q
Cost‐benefit analysis
Mengurangi pengulangan pekerjaan
Meningkatkan produktifitas
Mengurangi biaya
g g y
Meningkatkan kepuasan stakeholder
Benchmarking
Menandai dan membandingkan aktifitas proyek dengan
proyek sejenis
Design of Experiment
Melakukan uji coba terhadap design dan melakukan analisis
kondisi optimal
9
11. 22/09/2007
Lanjutan…
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Cost Of Quality (COQ)
Total biaya yang dikeluarkan untuk memnuhi standart
kualitas yang diminta
Additional Quality Planing Tools
Matrix diagram
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12. 22/09/2007
Q
Quality Planing Outputs
y g p
Quality Management Plan
Quality Matrix
Tingkat kegagalan
Tingkat penyelesaian
k l
Quality Checklist
Prcocess Improvement Plan
Quality Baseline
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Project Management Plan Updates
12
14. 22/09/2007
Q
Quality assurance
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Quality assurance (QA) is the sum of the planning and
the implementations of the plans the project manager,
the project team, and management does to ensure the
project meets the demands of quality.
project meets the demands of quality
There are two types of QA:
Internal QA Assurance provided to management and the
project team
External QA Assurance provide to the external customers of
Q p
the project
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18. 22/09/2007
Pareto Diagrams
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A Pareto diagram is somewhat related to Pareto's Law:
80 percent of the problems come from 20 percent of
the issues.
This is also known as the 80/20 rule.
This is also known as the 80/20 rule
The project team should first work on the largest
problems and then move onto the smaller problems.
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20. 22/09/2007
Results of Quality Control
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Acceptance decisions Results of work are either accepted or
rejected.
Rework Nonconformance to quality results in rework. Rework costs
time and money and contributes to projects being late, over budget,
or both. It is always more cost effective to do the work right the first
time than to do it correct the second.
time than to do it correct the second
Completed checklists If the project is using checklists to confirm
the completion of work, then the completed checklists should
become part of the project records.
Process adjustments When results of inspections indicate quality
is out of control then process adjustments may be needed to make
immediate corrective actions or planned preventive actions to
ensure quality improves.
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