Operations management deals with planning and controlling the transformation of inputs into outputs of greater value through production of goods and services. It involves transforming inputs like materials, machines, and labor through manufacturing and assembly processes to create tangible outputs or intangible services. There are differences between goods and services in terms of their tangibility, inventory ability, customer contact, and measurement of quality. Manufacturing operations can take the form of job shop manufacturing for made-to-order products, repetitive manufacturing for high-volume standardized products, or batch manufacturing which combines some product variety and average production volumes. Quality management aims to satisfy customer needs through all aspects of design, production, and after-sales service, and total quality management extends this philosophy throughout the entire

1. MANAGING OPERATION AND IMPROVING QUALITY Lecture Notes for Business Introduction By Fahmy Radhi

4. Transformation Process Output Process Input Automobiles Televisions Services Manufacturing Assembling Transporting Storing Consulting Materials Machines Man/workers Money/capital Information

6. Differences between Goods and Services Intangible outputs Can not be inventoried High customer contact Short response time Small facilities Labor intensive Not be easily measured Tangible and durable Output can be inventoried Low customer contact Long response time Large facilities Capital intensive Quality easily measured Services Goods

7. Proportion of goods and services