This document discusses listening skills and provides tips for effective listening. It defines listening as a process of receiving, interpreting, and reacting to messages, and notes that listening is different from merely hearing. There are different types of listening like appreciative, empathetic, comprehensive, and critical listening. Good listeners are non-evaluative, paraphrase what is said, reflect implications and hidden feelings, invite further contributions, and respond non-verbally. Active listening involves showing keenness, using expressions, staying alert, asking questions, and not neglecting physical aspects. Effective listening helps with decision making and avoiding embarrassing situations due to lack of coordination or understanding. Tips provided include being prepared, evaluating the content not the speaker, asking

1. L.D COLLEGE OFL.D COLLEGE OF
ENGINEERINGENGINEERING

2. LISTENING SKILLS
 JALALPARA DHAVAL A.

3. Introduction
• Almost 45% of time we spend in listening.
• An essential management and leadership skill.
• A process of receiving, interpreting and reacting
to a message.
• Difference between listening & hearing

4. Types of Listening
• Appreciative listening
• Empathetic listening
• Comprehensive listening
• Critical listening

5. Traits of a Good Listener
• Being non-evaluative
• Paraphrasing
• Reflecting implications
• Reflecting hidden feelings
• Inviting further contributions
• Responding non-verbally

6. Active Versus Passive listening
• Show keenness
• Expressions
• Alertness
• Questions
• Not neglecting physical aspects
• Valid reason for criticism

7. Implications
• Good listening helps you to take better decisions
and make better policies in organization.
• On the contrary lack of proper listening can lead to
embarrassing situations because of a gap in
coordination and understanding.

8. Tips for Effective Listening
• DO’sDO’s
• Be mentally prepared to listen
• Evaluate the speech not the
speaker
• Be unbiased to the speaker by
depersonalizing your feelings
• Fight distractions by closing off
sound sources
• Be open minded
• Ask questions to clarify and not
to overshadow intelligence
• Paraphrase from time to time
• Send appropriate non-verbal
signals time to time
• Don’tsDon’ts
• Not to pay undue emphasis on
vocabulary as you can use the
context to understand the meaning
• Not to pay too much attention to
the accessories and clothing of the
speaker
• Not to prepare your responses
while the speaker is speaking
• Avoid preconceptions and
prejudices
• Not to get distracted by outside
influences
• Not to interrupt too often
• Not to show boredom

9. Conclusion
• You do not listen with just your ears. You listen
with your eyes and with your sense of touch. You
listen with your mind, your heart, your
imagination. (Egan Gerard)
• A good conversationalist is popular, a good
listener even more so. Talk only if you have
something to say.

10. T h a n k y oT h a n k y o
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