This document summarizes the key aspects of communication skills, specifically listening skills. It outlines the different types of listening, including appreciative, empathetic, comprehensive, and critical listening. It also describes the traits of a good listener such as being non-evaluative, paraphrasing, and responding non-verbally. The document concludes by emphasizing the importance of listening with your full senses and being a good listener to have better conversations and make better decisions in an organization.

1. Assignment of communication skill
Name :GOHIL JAYDIPSINH J.
Brach : MECHANICAL
Year : 2016-17
Sem : 1st sem
Enroll no : 160210119044
LISTENING SKILLS

2. • Almost 45% of time we spend in listening.
• An essential management and leadership skill.
• A process of receiving, interpreting and reacting to a message.
• Difference between listening & hearing
INTRODUCTION

3. TYPES OF LISTENING
• Appreciative listening
• Empathetic listening
• Comprehensive listening
• Critical listening

4. TRAITS OF A GOOD LISTENER
• Being non-evaluative
• Paraphrasing
• Reflecting implications
• Reflecting hidden feelings
• Inviting further contributions
• Responding non-verbally

5. ACTIVE VERSUS PASSIVE LISTENING
• Show keenness
• Expressions
• Alertness
• Questions
• Not neglecting physical aspects
• Valid reason for criticism

6. IMPLICATIONS
• Good listening helps you to take better decisions and make
better policies in organization.
• On the contrary lack of proper listening can lead to
embarrassing situations because of a gap in coordination and
understanding.

7. CONCLUSION
• You do not listen with just your ears. You listen with your
eyes and with your sense of touch. You listen with your
mind, your heart, your imagination. (Egan Gerard)
• A good conversationalist is popular, a good listener even
more so. Talk only if you have something to say.

8. References
1.Shreya thakore communication skill
book
2.google
Thank you