PPT

1. Assignment of communication skill
Name :GOHIL JAYDIPSINH J.
Brach : MECHANICAL
Year : 2016-17
Sem : 1st sem
Enroll no : 160210119044
LISTENING SKILLS

2. • Almost 45% of time we spend in listening.
• An essential management and leadership skill.
• A process of receiving, interpreting and reacting to a message.
• Difference between listening & hearing
INTRODUCTION

3. TYPES OF LISTENING
• Appreciative listening
• Empathetic listening
• Comprehensive listening
• Critical listening

4. TRAITS OF A GOOD LISTENER
• Being non-evaluative
• Paraphrasing
• Reflecting implications
• Reflecting hidden feelings
• Inviting further contributions
• Responding non-verbally

5. ACTIVE VERSUS PASSIVE LISTENING
• Show keenness
• Expressions
• Alertness
• Questions
• Not neglecting physical aspects
• Valid reason for criticism

6. IMPLICATIONS
• Good listening helps you to take better decisions and make
better policies in organization.
• On the contrary lack of proper listening can lead to
embarrassing situations because of a gap in coordination and
understanding.

7. CONCLUSION
• You do not listen with just your ears. You listen with your
eyes and with your sense of touch. You listen with your
mind, your heart, your imagination. (Egan Gerard)
• A good conversationalist is popular, a good listener even
more so. Talk only if you have something to say.

8. References
1.Shreya thakore communication skill
book
2.google
Thank you