This document discusses listening skills and provides tips for being an effective listener. It identifies different types of listening including appreciative, empathetic, comprehensive, and critical listening. Good listeners are non-evaluative, paraphrase what is said, reflect implications and hidden feelings, invite further contributions, and respond non-verbally. Active listening involves showing keenness, asking questions, and not neglecting physical aspects like facial expressions and alertness. Effective listening helps with decision making and avoiding misunderstandings, while poor listening can lead to embarrassing situations. Tips provided include being prepared mentally to listen, evaluating the message not the speaker, asking clarifying questions, and avoiding distractions.