6. Why business Etiquette ?
• Differentiates you from others in a competitive job market
• Enables you to be confident in a variety of settings with a variety
of people
• Honors commitment to excellence and quality
• Modifies distracting behaviors and develops admired conduct
• Exhibit Professionalism and develop a polished image
“Be one step ahead, practice the social skills necessary to help you make a great
first impression and stand out in a competitive job market”.
7. Principles underpinning all Etiquette
• Golden: Treat others as you would like to be
treated
• Platinum: Treat others as they would like to
be treated
8. 1. Greeting & Introduction Etiquette
2. Handshake Etiquette
3. Business Cards Etiquette
4. Hygiene and Grooming
5. E Mail and Telephone Etiquette
6. Table Manner
7. Other Workplace Civilities
11. Introduction Etiquette
• Always be confident in the way you introduce yourself and
minimise the fillers. Introduce yourself with your name,
designation and organization.
– E.g.
Hello Ma’am, I am Ashwini Khanna; RM from Axis Bank. It’s a
pleasure to meet you
• If the other person hasn’t mentioned yet, ensure that you know
the right way of pronouncing his/her name
– E.g.
RM: Could you please pronounce your last name for me?
Client: Though it is spelt at Sean; it is pronounced as Shawn
12. Introduction Etiquette if multiple
people are present
Always introduce:
• Younger people to older people
• Junior ranking professionals to senior ranking
professionals
• Business contacts, boss and staff to clients
• Personal acquaintances and family members
to business professionals when attending a
business function
13. Introduction Dialogues Examples…
• Pooja: “Ram (subordinate) meet Mr. Shah
(client) who is our largest customer.”
• Sachin: “Sneha (junior) meet Mr. Kamat
(senior), the CEO of our company.”
• Radha: “Vishal Sir (boss), this is Mr. Doshi our
customer from the Baroda location”
14. Remember...
Persons of lesser authority are introduced to
persons of greater authority. Gender plays no
role in the order of introductions.
15. Make a note of 3 Key Takeaways from
this Section
17. • Handshake is very culture specific
• If the client is conservative; you should restrict
yourself to a verbal introduction and or a
namaste
18. Handshake Etiquette
• Before extending your hand, introduce yourself
• Pump your hand only 2-3 times
• Shake from your elbow; not from your shoulder
• Never shake a sweaty hand
19. Slide your hand into the other person's so that
each person's web of skin between thumb and
forefingers touches the other's
squeeze firmly.
20. A good handshake displays...
• Confidence
• Credibility
• Capability
21. Handshake for her
Shake hands with a woman firmly but gently. A weak
handshake may be unimpressive while a strong
handshake may unnecessarily talk macho.
29. • Always carry extra business cards with you – you never
know where you may be required to share them.
• Before entering for a client meeting keep your cards
ready.
• A business card is a representation of who you are so be
sure that the card is in pristine condition before you hand
it over– not dog eared, torn or with creases / stains.
• Give your business card in a relaxed way, holding it with
both your hands or your right hand.
• Avoid handing more than one card to a client. Treat your
card as a brand and not a flier.
33. Accepting a Business Card
• Thank the client while receiving a card from him
• Ensure that you give an impression of reading it.
• This will not only elaborate on the person and his profile but also give you
the opportunity to comment on anything interesting about the card. This
could be: colour, shape, finishing, logo, etc.
• Place the card on the table in front of you through the meeting. For
professionals who are poor at remembering client names; the card can
serve as an instant reckoner
• Once you accept the card keep it in a planner, notebook or business card
case. Never place the card in a wallet that will be put in your back pocket
34. • Putting a client’s visiting card in your wallet,
placing it in your trousers’ back-pocket and
then sitting on it implies –
You are sitting on the client’s face since the
card represents him
35. Make a note of 3 Key Takeaways from
this Section
37. You are your greatest asset. Put your time, effort and
money into training, grooming, and encouraging your
greatest asset.
- Tom Hopkins
38. What is the Importance of dressing &
grooming well at workplace?
• First Impressions – they way people perceive
you.
• Shows that you Care
• Self Esteem
39. We will be discussing…
1. Hygiene
2. Grooming for Men and Women
3. Belts
4. Shoes and Socks
40. Basis your grooming and hygiene, People
make a strong impressions of your:
1. Intelligence
2. Knowledge
3. Confidence
4. Trustworthiness
5. Financial Status
6. Professionalism
7. Family Background
42. What is Personal Hygiene?
Personal hygiene refers to the comprehensive cleaning of and
caring for your body.
Maintaining good personal hygiene includes bathing, washing
your hands, brushing your teeth and wearing clean clothing
(among a few others)
It also includes making safe and healthy decisions when
interacting with others.
Implementing good personal hygiene practices has both
health and social benefits.
43. Why is Personal Hygiene so
Important?
Health Benefits
1. Most diseases and
contaminations spread due to
lack of personal hygiene.
2. This leads to harmful bacteria
and virus multiplying on the
body leading to health hazards,
body odor etc…
3. The person also becomes a
fertile source of spreading
diseases and contamination to
other professionals that he
works/ interacts with.
Social Benefits
1. Poor personal hygiene is
considered offensive or a sign of
illness in the professional
setting.
2. Lack of personal hygiene leads
to a negative image of the
professional in the eyes of all his
co-workers, customers, vendors,
seniors etc…
45. 1. Bathing/ Showering
• Bathe minimum 1- 2 times a day. It will keep you clean and remove the
dirt accumulated in the skin pores.
• Helps reduce body odor.
• Use soaps/ shower gels, face washes and scrubs that suit your skin type
and make you feel fresh.
• Hair and scalp tend to get dirty, sticky and smelly if not washed regularly.
Shampoo and condition your hair atleast twice a week.
• Clean eye goops everyday while bathing.
• Scrub under arms rigourously.
• Carry wet wipes so that you can wipe your face and freshen up.
46. 2. Hair
• Men:
– Trim your hair periodically.
– You know it is time to trim when your hair reaches the
nape of your neck or covers the top of your ear.
– Long hair and spikes are unacceptable.
• Women:
– Trim your hair periodically to avoid split ends.
– If you have short hair, you can leave it.
– Long hair can be tied in a plait, pony tail or bun.
49. 3. Managing Facial Hair for Men
• A clean shaven look is ideally the best look in a professional
setting. A stubble is a strict no-no.
• Use a good after shave to protect your skin from the harshness
of the razor.
• If you sport a beard/ a mustache, it needs to trimmed
frequently and must be kept clean. Beard must be short.
• Ensure that after meals, food particles don’t peep out from
your beard/ mustache.
50. 4. Drink Plenty of Water. Bad breath is usually
caused due to dry mouth/ lack of saliva…
53. • Strange as it may seem, most people with bad
body odour are unaware that they smell.
However, their co-workers will know.
• Scientific research has shown that some people
cannot detect certain molecules. Their nostrils
may be able to register the smell of garlic or
curry, but not the smell emanating from their
armpits.
54. 1. Body Odor is caused due to bacterial
multiplication on the body part, when a
person sweats.
2. While body odour is usually associated with
the armpits, Bacteria can also produce odour
in the upper thighs, and feet, among other
places.
3. Thoroughly washing your skin with water/ a
wet washcloth and soap -- especially those
areas prone to sweating -- can help prevent
body odour.
55. Other ways to avoid Body Odor
1. If you sweat a lot, bathe 2-3 times a day.
2. Apply talcum powder on your body after shower.
Especially arm pits. The talc will keep them dry.
3. Use a deodorant on your arm pits that is low on
alcohol content- skin friendly.
4. Bacteria have a hard time breeding on dry surfaces.
5. Never wear moist/ wet clothes.
6. Avoid eating food which emit high odor like raw
onions, garlic, meat etc… which lead to both sweating
and body odor.
60. You can have anything you want if you dress for it.
- Edith Head
61. Myth Busted...
• You need to know what looks best on you and
shop accordingly.
• Grooming well doesn’t always mean buying
branded clothes, footwear and costly accessories.
• Hence, unlike what most people think, grooming
well can be very inexpensive.
62. Understand that...
• 99%of the people will form an impression of
you on the face value that you exhibit.
• This means, they will have formed an opinion of
you (positive or negative) on the basis of your
appearance and dressing sense.
• You may be an excellence professional; but if your
appearance cannot translate it, you’ve lost half
the battle.
78. iii. Western Suits
• The protocol for western wear remains the same for both
men & women.
• Suits in basic colors. Preferably in black, dark brown, navy
blue, beige or very light shades.
• Formal shirts, formal kurtis and blazers with formal trousers
or skirts. Shirts and kurtis should extend not less than the
hip line.
• Trousers should be of full length and skirts should reach at
least 2 inches below the knee.
82. • The color of the belt must match the color of the shoes
and the leather strap of the watch.
• Black is the safest color of a belt that goes on all
trousers. Team this up with black shoes& black leader
strap of a watch.
• If you are wearing a watch with metallic straps, ensure
that the buckle of the belt is of the same color.
• Ensure that the stiches on your belt aren’t ripping off.
89. • Shoes can be black, brown, tan or coffee
• Shoes must be polished.
• Preferably with laces.
• Socks must be clean & washed to avoid bad
odor.
• Color of the socks should match trousers. If
not then match shoes.
• Completely avoid wearing white socks on
formal shoes.
105. Why Email Etiquette Are Necessary?
• The kind of e-mail you write gives clues about
your own personality.
• The biggest status cue is your competence with
the language. If you have lots of misspellings,
your subjects do not agree with your verbs, or
you use the wrong words, people may assume
that you are uneducated.
• From that, they may infer that you are not very
clever!!
106. Mail IDs
• Mail ID gives many subtle cues. Having a short ID, without
numbers, indicates that you are one of the first in your
domain to get an email account.
Thus, rahul@iipl.com is probably a more senior person than
rahul_9672@iipl.com.
• People also make assumptions about your maturity and
formality level. They will take bhagyashree.patel@iipl.com
more seriously than barbiedoll@iipl.com.
107. Before you compose
• The first step in writing e-mail message is to identify the
purpose of the message and determining what the recipient
reading the message has to do.
• Focus your objective. Achieve the five I's: inform, inquire,
influence, instruct and incite.
• Focus your content. Don't let unnecessary ideas intrude on
your principal message.
108. The To: line
• The To line and the Subject line are
integrated. Each individual on the To line is
responsible for taking the action (or part of an
action) outlined on the Subject line and the
message relates directly to them.
109. The Cc: line
• No action or response is expected of
individuals on the Cc line. The recipient needs
only to read or file the message.
• The individuals whose work is indirectly
affected by the communication should be
included on the Cc line.
110. Bcc: line
• Use Bcc field sparingly.
• In general, it's best not to use the Bcc line to
slyly escalate matters. There is always a
chance that the individual on the Bcc line
could hit "Reply All" and unintentionally reveal
that the matter was escalated.
111. Subject: line
• Subject line should effectively summarize the message. If the
subject-line is clearly written, each recipient on the To line will
have a clear understanding of the objective that the message
relates to.
• Do your readers a favour: eliminate the word "information"
from subject lines (and from the body of your message as
well).
Consider: Subject: information
Please send me information about IIPL.
Any idea as to what the person wants to know about?
112. Salutations
• Do not use "Sir" or "Mr." unless absolutely certain that your
correspondent is male.
• It is safer to use "Ms." instead of "Miss" or "Mrs."
• Beware of using a diminutive ( Chris, or Bob) if you aren't certain your
correspondent uses it. It might rankle Judith to be called Judy; Robert
might hate being called Bob.
• If you are addressing a group of people, you can say "Dear" plus the
unifying attribute. For example:
Dear Project Managers: Or:
Dear Team Members:
113. Salutations
• Be careful about cultural differences. In United States, you can
usually get away with a first name, but Germans are quite
formal; they can work side-by-side for years and never get
around to a first-name basis. Starting a message to Germany
with “Dear Hans” might be a bad idea.
• "Good Morning" and "Good Afternoon" don't make sense
with email, as the sun may have moved significantly by the
time your correspondent gets around to it.
114. Identification
• When you send email to someone who doesn't know you,
immediately answer these questions:
• Who are you?
• How did you learn of your correspondent?
• What do you want from your correspondent?
• Why should your correspondent pay attention to you?
If you can't answer the last question, consider whether you should
even send the email.
115. Identification
• Here is a ideal message which answers all the questions
mentioned earlier:
Dear Ms. Kulkarni:
I am an editor at Penguin Publishing Company, Inc. I sat
next to your brother at Inox last week, and he mentioned that
you are interested in publishing a book based Indian recipes.
I would be very interested in receiving a proposal from you.
116. Composing the content…
• Remove Pronouns: Imagine getting a response on Monday to
some email that you can't quite remember sending on Friday.
I talked to them about it the other day, and they want to see
the other one before they make up their minds.
• Your response would probably be the highly articulate,
"Huh???"
117. Composing the Content
• The most important step in e-mail message is to identify the
type of action that the recipient has to take after reading your
message.
• If multiple individuals are responsible for different actions,
clearly indicate who is responsible for what.
• Always include due dates for each action.
118. Composing the Content
• The four most common types of actions are:
• Action recipient has to perform a physical action. Ex: "Provide a proposal
for a 5% reduction in Travel & Entertainment."
• Respond recipient needs only to respond to your message. Ex: “Can you
attend the staff meeting on Friday?"
• Read Only recipient needs only to read your message. Ex: “Please read
the attached sales plan before next staff meeting on Dec 12th."
• FYI Only recipient needs only to file your message for future reference.
Even reading the message is optional. Ex: "Enclosed for your records are
your completed.
119. Composing the Content
• Do not write in CAPITALS.
WRITING IN CAPITALS MAKES IT SEEM AS IF YOU ARE
SHOUTING. This can be highly annoying and might trigger an
unwanted response in the form of a flame mail. Never send
any email with all text in capitals.
• Do not overuse Reply to All.
Only use Reply to All if you really need your message to be
seen by each person who received the original message.
120. Composing the Content
• In business emails, do not use abbreviations such as BTW (by
the way) and LOL (laugh out loud). The same goes for
emoticons, such as :-).
• Keep language gender neutral. Apart from using he/she, you
can also use the neutral gender: ''The user should add a
signature by configuring the email program”.
• It is important to add disclaimers to your internal and external
mails. This can help protect your company from liability.
121. Composing the Content
• Answer all questions, and pre-empt further questions.
•
• Create templates for frequently used responses and save
them as drafts.
• Avoid long sentences, and long mails.
• Provide all supporting information that will help the recipient
complete an action or respond successfully.
122. Signatures
• Whenever a piece of contact information
changes, make sure your signature updated
accordingly.
• Using artwork, philosophical sayings, jokes,
and/or quotations in signature is ok, but don't
overdo it. A good heuristic is to keep your
signature at or under five lines long.
• Change your signature every once in a while.
123. Attachments
• Compress large attachments and send
attachments only when they are absolutely
necessary.
• Have a good virus scanner in place. People will
not be very happy with mails full of viruses.
124. Before Sending…
Use proper spelling, grammar & punctuation.
• Improper spelling, grammar and punctuation
give a bad impression, and can sometimes
even change the meaning of the text.
• Read the email through the eyes of the
recipient before you send it.
125. Replies
• Answer swiftly.
Each e-mail should be replied to within at least
24 hours, and preferably within the same
working day.
• If the email is complicated, send an email
saying that you have received it and that you
will get back to them. This will put the
people’s mind at rest and usually they will
then be very patient!
126. Replies
• Respond only to messages that require one. When
replying make sure that you are adding value to the
conversation, truly moving it forward.
• While replying to an e-mail message with an
attachment, which is to accompany your reply, you
must forward the message instead of using the "Reply"
or "Reply All" button. Otherwise, the attachment is not
included with the message.
127. Replies
Don't leave out the message thread.
Include the original mail in your reply. In other words, click
'Reply', instead of 'New Mail'.
Instead of sending email that says:
yes
Say:
> Did you get all the design documents > that you needed?
yes
128. E-Mail Ethics
• Overuse of the high priority option will make it lose its
function when you really need it.
• Don't send or forward emails containing libelous, defamatory,
offensive, racist or obscene remarks, even if they are meant to
be a joke.
• Do not use email to discuss confidential information.
• In short, If you don't want your email to be displayed on a
bulletin board, don't send it.
129. E-Mail Ethics
• Don't forward virus hoaxes and chain letters. By forwarding
chain-mails, you use valuable bandwidth. May a times, virus
hoaxes contain viruses themselves.
• Don't reply to spam.
Replying to spam or unsubscribing confirms that your email
address is 'live'. It will only generate even more spam. Just hit
the delete button or use email software to remove spam
automatically.
130. E-Mail Ethics
• Watch out for "flame mail." Read (and reread) your mail to
remove emotion before you hit "Send." Your impatience or
irritation can affect the tone of the message.
• Work out disagreements one-on-one, either in person or by
phone. Evaluate if e-mail is the right medium for handing
matter. Would a phone call or face-to-face meeting be more
appropriate? Handling situations that are emotionally charged
via e-mail often escalates the conflict.
131. Think twice, send once
• E-mail being an important communication tool, it is likely that
the volume of messages you send and receive will only
increase in the future.
• Pausing for thought before responding will help ensure a
professional, focused, and successful communication and in
addition, reduce the amount of e-mail you send and receive.
• That's worth taking a little extra time for, don't you think?
132. Make a note of 3 Key Takeaways from
this Section
133.
134. OFFICE
MOBILE
Whether at work or
on your mobile
phone, it is very
important that we
are fully aware of
how we talk or
behave over the
phone.
135. 1. Pick up the phone in three rings . More
than three rings signals chaos in your
office or inattentiveness.
2. Greet the caller, e.g. “Namaste”. Good
manners shows you respect the caller.
3. Give your name. This is a courtesy that
serves to personalize the customer
service experience as well as allowing the
customer to hold you accountable for
your level of service.
Answering the Telephone
136. 4. Ask the customer if or how you can
help. Asking to help tells the customer
you are there to serve his/her needs
and to solve his/her problems. This also
leaves the customer with a positive
impression.
5. The greeting is key, it sets the tone and
style of the whole interaction.
6. Never put the customer on hold for
more than 30 seconds
Answering the Telephone
137. Namaste, Thanks for calling
Leonia Holistic Destination.
My name is Rahul. How
may I Assist You?”
138. PHASES OF PROFESSIONAL
CALL
Phase 5 -
Close the
call
(Summarize)
Phase 4 -
Provide
Solutions,
Alternatives
or
Information
Phase 3 -
Collecting/
Verifying of
Information
(Paraphrase
)
Phase 2 -
Building
Rapport &
Identifying
Need
(Question)
Phase 1 -
Opening the
Call
(Greeting &
Introductio
n)
139. Telephone Etiquette
The tone plays a very important role as the guest cannot see you. Your voice sets up the
perception in the Guest’s mind. Words that we use are also important but not as important
as Tone in a telephone conversation.
Tone of Voice
86%
Words 14%
140. PHONE IMPRESSION
The person on call forms a mental PICTURE of you.
P – PITCH
I – INFLECTION
C – COURTESY
T – TONE
U - UNDERSTANDING
R – RATE
E - ENUNCIATION
PHONE CALL IMPRESSION
141. ENDING A CALL
DIFFERENT PHONE
CALL SITUATIONS
142. ANSWERING CALLS
BEFORE ANSWERING A CALL, BE PREPARED;
• Have a pen, pencil and notepad ready.
• Have your computer on.
• Ensure no noise at the background.
143. Answer call before
the third ring, calls
beyond the third
ring indicates
inactiveness in
your office.
Greet the caller, for
example
“Namaste”. Good
manners indicate
respect for the
caller.
Give your name and the
name of the company/
Dept, for example ” Leo
Juventa, This is Rahul”. This
is a courtesy statement that
serve to introduce and
personalizes the customer
service experience.
Ask the caller if or how
you can help them, for
example “Leo Juventa,
This is Rahul, How may I
assist you?” Asking to
help tells the customer
you are there to serve
and solve his/her
Focus your
attention on the
caller.
WHILE ANSWERING A CALL:
144. BEFORE PLACING A CALL, BE PREPARED;
• Know the name of the person you want to reach
and how to pronounce it.
• Know what you need to say before placing the call
will make your call brief and effective.
• Verify the phone number before calling.
PLACING CALLS
145. IN PLACING THE CALL:
• State your name along with the name of the person
you are calling. Example: “Namaste, This is Rahul
from Leo Juventa. May I please speak with Ms.
Lisa?”
• Ask the caller if it is convenient to talk.
• State your business as politely and clear as possible.
• Use the clients name during the conversation.
• Insist on calling back if the connection is faulty.
146. When the conversation is complete, do the
following;
• Make sure that the caller has no more
queries or message.
• Use “Goodbye, thank you for calling” to
end the conversation.
• Make sure the caller drops down the
receiver before you. This prevents the
feeling that you may have cut them off
intentionally.
ENDING CALLS
147. TRANSFER CALLS ONLY IF YOU ARE UNABLE TO HELP THE
CALLER OR IF THE CALL IS MEANT FOR YOU FOR
SOMEONE ELSE:
• Ask permission to transfer calls and explain the reason for the
transfer.
• Let the caller know the name and department you are transferring
the call to.
• Be sure you are transferring the caller to the proper person or
department.
• If the caller complains about being transferred, suggest having the
call returned instead.
• Give the new party any helpful information before completing the
transfer.
TRANSFERRING CALLS
148. • Make sure its for a good reason.
• Ask permission before placing a caller on hold.
• Return to the line periodically.
• Ask callers if they want to continue holding.
• Indicate how long the delay could be.
• Offer to call the person back if the wait will be long.
• Never leave a customer on hold for longer than 30 Seco
• Be courteous, respectful and professional.
PLACING A CALL ON HOLD
149. ANSWERING MULTIPLE CALLS
• Place the first call on hold.
• Answer the next call.
• Complete the second call only if
it can be handled quickly.
• Return to the initial call
promptly.
• Provide quality service that
meets or exceeds the customer’s
expectations.
150. • Write a message, even if the caller indicates they will
call back.
• Include the time and date.
• Write legibly.
• Verify the caller’s name and phone number by
repeating the information.
• Include as much information as possible to help the
message recipient return the call.
• Sign or initial the message slip and deliver the
message promptly.
TAKING MESSAGES
151. SOMEONE CALLS YOU BY MISTAKE
• Inform the caller politely that he/she
reached a wrong number.
• Suggest that the caller recheck the
number and dial again.
• If the caller is trying to reach a
destination that you are familiar with or
have an idea about, do your best to find
the number and assist the caller in
transferring the call.
ANSWERING A WRONG NUMBER CALL
152. HANDLING COMPLAINTS AND
ANGRY Angry Customers:
• Do not allow yourself to get angry when
a guest shouts.
• Empathize. Express regret for the
situation.
For example: “I’m sorry for the
inconvenience.”
• Find a way to agree with their
circumstances.
For example: “I understand what you
are going through. I’d be upset too if
that happened to me.”
• Suggest alternatives for handling the
154. 8 TELEPHONE ETIQUETTES
1. Think through exactly what you plan to
say and discuss BEFORE you place a
call.
2. Always identify yourself at the
beginning of all calls.
3. Always speak into the telephone
receiver with an even and low tone of
voice, high pitch will sound like
shouting.
4. Be sensitive to the tone of your voice
155. 5. Especially when leaving messages, speak clearly
and slowly.
6. Build the habit of always turning off your cell
phone ringer when entering a meeting, restaurant,
theater, training class, or other place.
7. Do not allow interruptions to occur during
conversations.
8. Do not allow yourself to be distracted by other
activities while speaking on the telephone.
156. • Pick the phone, at worst, at the third ring.
• Speak pleasantly, using basic phrases of
courtesy e.g. “May I help you?”, “Thank
you”, “You are welcome”.
• Smile on phone in order to have a pleasant
voice or tone.
• Sound alert and active – let not your voice
sound lazy, tired, and rude, bored or
disinterested.
• Be polite or courteous to all calls
irrespective of the circumstances.
• Do not slam the phone or cut off abruptly
GENERAL PHONE ETIQUETTE TIPS
157. • Avoid slangs
• Don’t eat, sip a drink, and chew gum
while on phone.
• Listen very attentively.
• When transferring calls, whether in
coming or out going, introduce both
party to each other.
• Don’t keep the caller on hold for more
than sixty seconds without
communicating your effort.
• When ending your call ensure there are
no unfinished business.
158. ACCEPTABL
E PHRASES
UNACCEPT
ABLE
PHRASES
1. ”Thank you, I’ll check,” or “I’ll see
2. “Yes ma/sir”.
3. “One moment please, I’ll find out”
4. “Yes, you may”.
1. ”You will have to wait”
2. “Yeah”.
3. “I do not know”
4. “No, we cant”.
166. • Flush after using the toilet every time.
• The handles/ flush trigger of the toilets are filled with
germs. Always wash your hands with soap before leaving
the washroom premise.
• Use the tissues to dry your hands. You may not want to
extend a wet handshake to your colleague/ boss.
• Avoid sensitive/ confidential conversations on mobile or
with colleague/s. People inside the toilet may overhear
your chats leading to negative consequences.
