The document discusses various etiquette guidelines for professional settings. It provides tips for behaviors such as being punctual, asking before borrowing others' items, dressing appropriately for the office, avoiding gossip, using polite phrases, not interrupting others, speaking quietly, and refraining from loud noises. The document emphasizes that etiquette distinguishes human behavior and helps people earn respect. It also outlines some basic rules of business etiquette related to introductions, telephone calls, business meals, meetings, and interpersonal conduct.

1. WHAT IS ETIQUETTE
• Etiquette in simple words is defined as good behaviour which
distinguishes human beings from animals.
• Human being is a social animal and it is really very important
for him to behave in an appropriate way. Etiquette refers to
behaving in a socially responsible way.
• Etiquettes refers to guidelines which control the way a
responsible individual should behave in the society.
• Etiquette is essential for everlasting first impression. In
business, as in life etiquette is a self rewarding trait of
appropriate conduct.

2. BE PUNCTUAL
Being punctual is very important, especially if you have an
appointment. It shows that you respect the time of your
colleagues and in turn it will compel them to respect your time
too. Lead by example and everything else will fall into place.
ASK BEFORE BORROWING
It is imperative that you ask first and then borrow. This
attitude of yours will ensure that people also treat your things
with the same respect and your things are not missing when
you get back to your seat after the meetings.

3. DRESS APPROPRIATELY
Remember that the office is not a party place and you will have to
dress in a way that commands respect both from your colleagues
and clients.The dress code has a strong influence in establishing the
trustthat your client place in your abilities in giving them their
money’s worth.
STAY AWAY FROM GOSSIP
You would not want someone to gossip about you and neither will
the next person. In some cases, If the sorce of some malicious
gossip can be traced back to you, then your job can be in jeopardy
You may overhear the conversation of others. Don’t refer to what
you have heard and don’t add your own advice.

4. ALWAYS SAY PLEASE, THANK YOU,
YOU’RE WELCOME AND I’M SORRY
• It’s as pld as life itself, but still appropriate. It is never offensive,
often expected and easy to do.
• With each respect-SAT PLEASE
• With each completion-SAY THANK YOU
• With each gratitude received-SAY YOU ARE WELCOME
• With each error-APPOLOGIZE
• It’s an attitude. Respect those around you and they will return that
respect

5. DON’T CONSISTENTLY INTERRUPT
PEOPLE
• Doing so will suggest that your time and opinion is more important
than thiers. If your co-workers is on the phone but you need to ask a
question, don’t linger.
• If your co-workers is having a work related conversation don’t
interrupt, just wait for them to finish or ask them to see you when
they are through.

6. REFRAIN FROM BEING LOUD
• Whether you are on the phoneor talking to a colleague, avoid being loud.
• If you have received a call on your cell phone, it’s good idea to take a
walk down to the corridor or find another room.
• Use your mobile’s vibrating/silent feature if ypu need to leave it on.
Avoid making personal calls at your workstation.
• Be especially quiet in areas where coworkers are on business calls or in
conversations with other coworkers.

7. NEED FOR ETIQUETTE
• Etiquette teaches you the way to talk, walk and most importantly
behave in the society
• Etiquette is an essential for an everlasting first impression. The way you
interact with your superior, parents,fellow workers, friends speak a lot
about your personality and up-bringing.
• Etiquette enables the individuals to earn respect and appreciation in the
society. No one would feel like talking to a person who does not know
how to speak or behave in the society.
• Etiquettes inculcates a feeling of trust and loyalty in the individuals.
One becomes more responsible and mature. Etiquette helps individual to
value relationships.

8. BUSINESS ETIQUETTE
• Business etiquettes include way to conduct certain business
• Business etiquette is the set of manners and social standards
conclientsidered respectful in the business world.
• Business etiquettes comes into play in a number of situations
including when dealing with co-workers, clients, customers,
service providers and superiors.
• Although there are countless situations that involve business
etiquette from conference calls to client dinners

9. WHY BUSINESS ETIQUETTE?
• Differentiates you from others in a competitive job market.
• Enables you to be confident in a variety of settingswith a
variety of people.
• Honours commitment to excellence and quality.
• Modifies distracting behavior and develops admired conduct.
• Exhibits professionalism and develops a polished image.

10. Every workplace evolve its own set of norms of behaviour and attitude.
The behaviour and customs that would be considered appropriate and
acceptable in most business organisation or office or workplace across the
modern educated world. Business etiquette will help you, as a
professional, to act with ease in any business setting. The business
etiquette rules discussed here relates to the following:
• Introduction
• Telephone calls
• Business dinning
• Meetings
• Interpersonal business etiquettes

11. FUNDAMENTAL RULES OF BUSINESS
ETIQUETTE
• The golden rule of Business etiquette can be easily understood by the word
IMPACT whose letter signify:
• I : Integrity
• M: Manners
• P:Personality
• A:Appearance
• C:Consideration
• T:Tact

12. INTRODUCTION
EYIQUETTES
• A confident self introduction always makes a positive first impression. But
many people fail to do so either they think it to be a bold act, or they feel too shy
to do it. But if you are going to meet a person for the first time, the other person
is bound to feel comfortable to know who you are , why you are there or if you
are meeting the same person second time or third, there is no harm in simply
reintroducing
• As the norm of business etiquette and the first step towards cordial business
transaction, people greet each other by stating their full names and position in
the office at very outset
• Do not use honorific words such as: Mr., Mrs.,Smt. Aand any other title before
your name

13. MEETING ETIQUETTE
• There are fundamental basics that are considered to bea part of good
business etiquette for meetings. Whether, it is with a board of
directors or fellow colleagues, good etiquettes is essential for success
• Avoid swear words and vulgar references
• Avoid personal questions
• Never enter meeting room without a notepad and a pen. It is
important to jot down important points for future references
• Switch off your mobile phones or keep it on silent mode

14. TELEPHONE ETIQUETTES
• Presenting a professional image both in person and on the telephone is very important in the
office-sills profession. It is essential to learn how one should interact with the other person
over the phone.
• Identify yourself when making a call
• Listen carefully
• Keep conversation brief
• Do not interrupt, let him finish the whole thing first
• Do not eat or chew something while speaking on the phone
• If u wish to put the caller on hold,request his permission to do so
• Never be impatient
• Close your conversation with salutation

15. BUSINESS DINNING ETIQUETTE
• In today’s world, much business is conducted at he dinner table. Whether, at home or in
restaurant, it is important to have complete understanding of how to conduct yourself.
• Know gwhat to order
• Choose the correct silverware, knwing the formal table setting allows you to focus on the
conversation rather than which utensil to use
• Practice proper table manners to increase confidence and promote your ability to show your
skills in handling social situations
• Try to maintain some polite dinner conversation
• Eat at a moderate speed
• Decide on your menu selection quickly
• Wait for all people to be served before beginning

16. BUSINESS-TO BUSINESS ETIQUETTE
• Individuals represent company. The norms for interpersonal behaviour apply also
to company-to-company behaviour. Each individual is the company’s image
builder.
• The individual should know how to conduct himself as a representative of the
company.
• Always speak well of your company. You are a part of your company’s activities.
• Do not criticise your organisation before your colleagues from other companies.
• Keep confidential matters in as few hands as possible. It can be used against the
interest of your company.
• Help others develop trust in you. Confidentiality is a mental act of trust. Do not
leak others secret to protect your own secrets from getting leaked.

17. THANK YOU