Grooming and Etiquette (Appearance)
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Module overview: Appearance deals with every aspect of how we perceive an individual. In an instant, we form opinions about a person based on that individual’s appearance, smell, cleanliness, and mannerisms. Those brief seconds define how we treat others or are treated by others. Likewise, our appearance is a direct reflection of the environment in which we were raised (i.e. a reflection upon our parents and families). Through our actions and appearance, others may form a lasting, and sometimes detrimental, impression of us that we may never overcome. This module will help you to learn the importance of your appearance and how it may affect your peer relationships and productivity.
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Grooming and Etiquette (Appearance)
- 1. SOFT SKILLS Grooming & Etiquette 1
- 2. Examples of Soft Skills Communication skills Etiquette and good manners Self-esteem Sociability Integrity/Honesty Work ethic Problem solving skills Creativity Common Knowledge Attitude Teamwork capability Time management Self management Body Language Emotional Intelligence Interview Skills Presentation Skills & Public Speaking Motivation 2
- 3. Why are Soft Skills Important? Today’s job- market • Becoming competitive Competitive edge • Additional knowledge and skills • Convincing personal traits and habits Quick starter • Productive from a very early stage • Good communication skills 3
- 4. Hard Skills VS. Soft Skills Hard Skills • Hard skills usually takes smarts or IQ • Rules stay the same • Hard skills can be learned in school and from books Soft Skills • Soft skills usually takes Emotional Intelligence or EQ • the rules changes depending on the company culture and people you work with • Most soft skills are not taught well in school and have to be learned on the job by trial and error 4
- 5. Hard Skills vs. Soft Skills – Which is more important? Careers that need hard skills and little soft skills (example: Physicists) Careers that need both hard and soft skills – (example: Accountants, Lawyers) Careers that need mostly soft skills and little hard skills (example: sales) 5
- 6. GROOMING 6
- 7. Categories of Etiquettes Personal • Grooming • Dressing Private • Home & Family Public • Street • Restaurant • Church • Theatre • Formal Meal Professional • Introduction • Telephone • Business 7
- 8. 8
- 9. Grooming Care for one's personal appearance, hygiene, and clothing. Grooming is just as important as what you wear. You may select the right clothes, but neglecting personal hygiene can ruin the image you wish to present. 9
- 10. Hair Clean, trimmed, and neatly combed or arranged. 10
- 11. Facial Hair (men) Freshly shaved; mustache or beard neatly groomed. 11
- 12. Fingernails Neat, clean, and trimmed. 12
- 13. Teeth Brushed and fresh breath. 13
- 14. Breath Beware of foods which may leave breath odor. Beware of tobacco, alcohol, and coffee odor. Use a breath mint if needed. 14
- 15. Body Freshly bathed/showered; use deodorant. Remove body piercings, tongue rings, and cover tattoos if possible. 15
- 16. Make-up (Women) Use sparingly and be natural looking. 16
- 18. Case Study Groom sues his bride for damages one day after their wedding after seeing her without make-up for the first time and feeling 'cheated‘ • Husband suing his wife for £13,000 for inflicting 'psychological suffering' • Told court in Algiers he mistook her for a thief morning after their wedding • Said he was 'deceived' by heavy make-up and 'frightened' when he saw 18
- 19. Perfumes/ Colognes/ After Shave Use sparingly or none at all. Your "scent" should not linger after you leave. 19
- 20. Etiquettes The customary code of polite behavior in society or among members of a particular profession or group. 20
- 21. Meet & Greet 21
- 22. Greetings “Good Morning………” “Good Afternoon……..” “Good Evening……..” Sir/Madam or use Name when you know it. 22
- 23. How to make a positive impression? • Good Eye Contact • Smile • Nod • Lean In/Move Forward • Upright Posture • Relaxed Facial Expressions • Positive Tone of Voice 23
- 24. How to make a positive impression? Good eye contact Smile Nod Lean In/Move Forward Upright Posture Relaxed Facial Expression Positive Tone of Voice 24
- 25. The Handshake 25
- 26. Wet Fish Wet fish handshake normally means a weak character, someone who is easily persuaded. 26
- 27. Dead Fish A limb handshake. Has no energy, there is no shake, no squeeze, not even a pinch, and it gives the feeling you are holding a dead fish instead of a hand. Indicates low self- esteem. It is commonly found amongst inmates and people with a very low sense of self. 27
- 28. Hand Hug The hand hug is popular with politicians, as it can present them as being warm, friendly, trustworthy and honest. 28
- 29. The Bone Crusher Shows overly aggressive personality 29
- 30. Queen's Fingertips A person who offers fingers, instead of his palm for making a handshake is said to be making a Queen’s handshake. This handshake indicates a sense of superiority. Commonly seen in men- women. 30
- 31. Keep Back Used by the aggressive types. The purpose of this one is to keep you at distance and away from their personal space as they might feel threatened, they will lean forward or balance on one foot to achieve needed distance. 31
- 32. Yank and Pull This one is considered a power play, it is when a person decides to grab your arm and pull you close towards them and inside their territory/personal space. 32
- 33. The Fist Bump Not a “handshake”, the “Fist Bump” is a form of haptics and has gained overwhelming popularity. Generally not acceptable in the workplace, but popular socially and in business world. 33
- 34. The Appropriate Handshake Stand and extend your right hand straight out in front of your body, with your elbow slightly bent, and your thumb pointing to the ceiling. Lean forward slightly if there is room, but not so much your faces are uncomfortably close. 34
- 35. The Appropriate Handshake • Keep eye contact; do not glance down at the hand offered as you shake. • Keep a pleasant expression; not stiff or overeager. • Close your fingers around the other hand with your thumb resting to the side. Grip with a slight firmness (like a gentle squeeze) as you raise your hand slightly up and down for the “shake”. • Release the hand after 3-4 seconds. 35
- 37. What you wear reveals certain things about you? 37 Dressing Sense Self Esteem Self Respect Confidence Creativity Attention to Detail Soundness of Judgement Reliability Organization Skills
- 39. Formal Shirts Color: Off White 39
- 40. Formal Shirts Color: Navy Blue 40
- 44. Formal Shirts Color: Light Blue 44
- 45. Shirts - Don’t wear 45
- 48. Socks Choose a color that coordinates with your trousers 48
- 49. Shoes Wear a pair of leather shoes. Black/Brown, tan shoes 49
- 50. Belts Wear only formal belts with a sleek buckle. 50
- 51. Watches Preferably wear lather strapped watches. 51
- 52. 52
- 53. Smile Smile – it is the ultimate gesture understood by all! 53
Editor's Notes
- Saying it in this ways shows professionalism, practice how you would say it, use the correct tone and speaking with confidence shows you are a confident person.
- Greeting - say it with enthusiasm - Good Morning, Good Afternoon, Good Evening Eye contact states we are interested and are listening. A smile states that we are friendly, helpful and approachable. Nod indicates you understand Leaning in and moving forward says you are interested in what is going on Tone of voice says a lot about your personality and how you are feeling - watch out for the volume, the speed and how you say the words Don’t fidget with your hands, don’t place them in pockets, use them to explain your points Escort customers (if possible) Use positive language