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Social Etiquettes
The document discusses various social and professional etiquettes including proper conduct in social situations, the office, meetings, dining, cubicles, using the telephone and voicemail. Some key points covered include being punctual, dressing appropriately for the office or situation, respecting others' workspaces, speaking clearly on the phone, updating voicemail greetings and returning messages promptly. Maintaining good etiquette and courtesy is important for positive interactions and impressions in social and work environments.
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Social Etiquettes
- 1. Visual Code/Social Etiquettes Group Members: Surabhi Goel-A2305212431 MriduJain-A2305212432 Komal Mittal-A2305212417
- 2. SOCIAL ETIQUETTE Etiquette isa code of polite conduct. Know the proper etiquette before entering into a social situation to avoid embarrassment or awkwardness. Always be punctual. Don’t smoke, chew gum or tobacco. Good grooming is essential. Smile and make eye contact. Give a firm handshake. Speak slowly and clearly. Greet them.
- 3. OFFICE ETIQUETTE Office Etiquetteor Office Manners is about conducting yourself respectfully and courteously in the office or workplace . First impressions are important. Always act with honesty and dignity. Wear appropriate office attire. The essence of good manners and etiquette is to be respectful and courteous at all times and with everybody. Treat your co-workers, cleaners, maintenance people and others with respect and courtesy. Show respect for each others workspace. Knock before entering. Apologise if you are clearly in the wrong. If in doubt, apologize anyway.
- 4. POWER DRESSING Corporate Attire: Yourattire sends the message that you can fit into work environment. • The business professional look includes a conservative suit in a solid or pinstriped pattern. • Preferred colors are navy, dark brown, gray and black. • White and pastel-colored blouses are acceptable. • You should take great care in your tie selection process. • Solid colors and striped ties are stylish and still conservative.
- 5. WORKSPACE SKILLS With peopleworking different hours, meetings are important to set project directions and get to know coworkers. Be on time. Start and end meetings as scheduled. Schedule for as much less time you need. Get to the point. Turn off your phone during meetings. Erase marker boards, take down charts and clear up all papers etc. If you borrow items from other meeting spaces, return them promptly.
- 6. DINING SKILLS In manyoffices, people often work through lunch and dinner eating snacks, even elaborate desktop dinners at their workstation. Don’t add a variety of strong food aromas Take the opportunity to interact with others over lunch in a casual space. If you have to eat at your desk, choose “quiet” foods. Be respectful to the next group to use a teaming space. Always clean up unless you know there is a cleaning crew on the way.
- 7. CUBICAL ETIQUETTE Cubicle etiquetteis a set of unwritten rules that exist in the workplace and help govern how people behave when they work in close quarters. Respect others’ privacy. Never open drawers or cabinets in other peoples’ stations without permission. Never use a computer without permission. Music should be played on headphones, not speakers. If you share a cubicle, it is important to clean up after yourself each time you leave. Respect other coworkers’ concentration.
- 8. TELEPHONY SKILLS The effectiveuse of the telephone requires an understanding of the telephone use: You need to be familiar with the techniques for placing and receiving calls. Use voice mail effectively. Answer promptly before third ring if possible. Discontinue all activities Other conversations Eating Chewing gum Typing Speak clearly and use pleasant tone.
- 9. Listen anddo not interrupt. Do not call before 8 a.m. or after 9 p.m. unless you have specific permission. Don’t make a habit of receiving personal calls at work. Taking Messages: Be Prepared with pen and paper • Ask For: Caller’s name with correct spelling Caller’s phone number What the call is in regards to Don’t forget to give the message to the intended recipient.
- 10. While HandlingCalls: Stay calm, speak slowly, clearly and calmly Remain diplomatic & polite Show willingness to resolve problem Listen completely to the complaint Only when they are finished should you comment Acknowledge their feelings While Making Calls: Identify yourself first State purpose of the communication Ask questions if needed to get to correct dept/person
- 11. Ending ConversationsGracefully Leave conversation open Promise to finish conversation at another time End on a note
- 12. VOICEMAIL ETIQUETTES Voicemail isvery similar to an answering machine with the exception that voicemail can take a message for you while you are busy talking on another line. Update greeting regularly. Let callers know when you will return their call. Keep It Short & Simple Keep recording to a maximum of about 15 seconds. Take your time while recording, and sound sincere. Check messages daily. Return messages within 24hours.
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