Originally presented at Webguild conference. Focuses on the importance of Employee engagement and it's impact on a company's success with Digital engagement
10. Some guiding principles Employees are a strategic asset We trust our employees to do what is right Research shows engaged employees are more productive. Research show more engaged employees leads to more customer-focused solutions Employee & customer experiences must be managed together -- not separately Employee-customer encounter must be measured and managed Employee & customer engagement interact to drive enhanced financial performance. Source: Human Sigma – Book about Employee Engagement impacting financial results
20. Get agreement onPrinciples for Engagement Be Real Reveal your true, authentic personality Use your natural voice – no “corporate speak” Identify yourself as an employee of Intuit Be Respectful Don’t disparage others Embrace diverse perspectives Don’t shout Be Honest Provide accurate & fact-based responses Admit when you don’t know something Make it clear that your opinions are your opinions Disclose any incentives influencing your conversations Be Natural Speak conversationally (it is not a press review) Listen more than you talk Respond thoughtfully Be Discreet Speak as if your words will make the front page news Don’t pre-announce Intuit features, offerings, or activities before it is public knowledge Don’t disclose Intuit confidential or personal information Ask for help when in doubt Be Spirited Represent our company’s values well Remind employees that they represent your company Source: Intuit 20