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Ed Solutions Social Media 08 10 Final


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ED Solutions, Inc.s latest webinar on Social Media.

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Ed Solutions Social Media 08 10 Final

  1. 1. 1 Social Media for the Practical Economic Development Professional Sara Dunnigan, CEcD Greater Richmond Partnership, Inc. Mark J James, CEcD ED Solutions, Inc.
  2. 2. 2010 © ED Solutions, Inc. 2
  3. 3. 33 Professional Learning Lab Affiliates
  4. 4. 1. Viewer Window 2. Control Panel 2010 © ED Solutions, Inc. 4 Kevin Stuart
  5. 5. 5 About ED Solutions, Inc. ED Solutions, Inc. mission is to help economic development organizations with the effective use of technology. We provide- •Web site review and analysis •Web redesign strategies and advisory services •Contact management solutions •A variety of other technology solutions for the profession •Training services to the economic development profession. •Web Metrics and data subscriptions through affiliated firm- ED Solutions, Inc. is among the most respected firms providing web site strategies to the economic development profession. ED Solutions, Inc. has worked on over 200 web projects in 30 US states, Canada and the UK. 2010 © ED Solutions, Inc.
  6. 6. 6 About Sara Dunnigan Sara is an economist who has developed a deep appreciation for economic development and strategic place marketing. Experience in economic research, business retention and expansion programs, business attraction initiatives, workforce development, and entrepreneurial support activities in both public and private sector organizations. Particularly interested in advancing the use of open networks and social media in economic development, workforce development and community capacity building activities to support economic growth. E-Mail - LinkedIn - Twitter - 2010 © ED Solutions, Inc.
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  8. 8. 2010 © ED Solutions, Inc. 8 18%
  9. 9. 9 5 Ways Social Media has changed economic development 1. Even less control about what’s being said about our place. The “democratization of information” 2. Exponentially enhanced our marketing reach. 3. Able to create communities within and between our communities 4. We can now crowd source ideas/initiatives 5. Social CRM and Social SEO Audiences 2010 © ED Solutions, Inc.
  10. 10. Atlas Primary Research, October 2009 • Estate Inc., New Mexico • Mike Barnes Group, Inc., Texas • Colliers Location Agency & Incentives Practice, Indiana • McCallum Sweeney Consulting, South Carolina • Koll Development Company, Texas • CB Richard Ellis, Washington • Studley Inc., Pennsylvania • Greenfield Development Company, North Carolina • CB Richard Ellis, Arizona • The RSH Group, California • Moran, Stahl & Boyer LLC, Florida • Sherwin-Williams Co., Georgia • Trione & Gordon/ONCOR Intl., Texas • Colliers International, Toronto CANADA • Little & Associates Architects, North Carolina • Palm Inc – Sunnyvale, California • Visa – San Francisco, California • Foote Consulting Group – Glendale, Arizona Source: Atlas Advertising
  11. 11. What social networks or tools, if any, do you use? 71 % use LinkedIn, and just over 50% use facebook. Source: Atlas Advertising
  12. 12. How frequently do you use each? 72 % use some form of Social Media at least weekly. Source: Atlas Advertising
  13. 13. What is the applicability of Twitter to your profession? 63.6% say Twitter has no/very little applicability to the site selection profession. Source: Atlas Advertising
  14. 14. What is the applicability of LinkedIn to your profession? 52.6% say LinkedIn has good application to the site selection profession. Source: Atlas Advertising
  15. 15. What is the applicability of LinkedIn to your profession? “I have used it along with Hoovers to check who is LinkedIn and contact people for business meetings.” “I think it has good application. I have gotten proposals through this tool.” “Pretty low rated.” “It’s okay.” “I already have the contacts I need in my email – how is this different?” “Not much” “Good for seeking independent information.” “Good for finding contacts, and to keep in touch with peers.” “More of a business site” Useful networking tool Don’t know yet. Source: Atlas Advertising
  16. 16. 2010 © ED Solutions, Inc. 16 What does all this say to the practical economic development professional? Just say no
  17. 17. 2010 © ED Solutions, Inc. 17 What does all this say to the practical economic development professional?
  18. 18. 2010 © ED Solutions, Inc. 18 What does all this say to the practical economic development professional? Depending on organization, a reasonable inclusion of SOME social media applications
  19. 19. 19 The Practical ED’r Starts with a Social Media Strategy • Consider- – Objectives – Identify your audience-key leaders, stakeholders, etc. – What calls to action will you use? – Identify some benchmarks – Keyword/SEO analysis – How Will You Measure Success? • Visits • Followers • Return on conversation? – (Last) Best Tools for You
  20. 20. Some Typical ED Goals • Brand awareness • Program/ practitioner credibility • Drive traffic to web • Create community • Connect resources • Lead development
  21. 21. 2010 © ED Solutions, Inc. 21 What’s Yours?
  22. 22. 2010 © ED Solutions, Inc. 22 Social Media Integration
  23. 23. Websites have a crucial new role Old view: Destination New view: Content Engine Source: Mark W. Schaefer Slideshare-
  24. 24. 24 Our web sites need to be about COMMUNICATION, not marketing 2010 © ED Solutions, Inc.
  25. 25. 2010 © ED Solutions, Inc. 25 or
  26. 26. 26 SEO & SMO • Social media optimization (SMO) is a set of methods for generating publicity through social media, online communities and community websites. Methods of SMO include adding RSS feeds, social news buttons, blogging, and incorporating third-party community functionalities like images and videos. Social media optimization is related to search engine marketing, but differs in several ways, primarily the focus on driving traffic from sources other than search engines, though improved search ranking is also a benefit of successful SMO.
  27. 27. 27 Deeper Dive • Facebook • LinkedIn • Flickr • Slideshare • YouTube • Twitter 2010 © ED Solutions, Inc.
  28. 28. 28 Using Facebook – WHY? 500 million active users 50% of active users log on EVERYDAY >5 Billion Pieces of Content >1.5 Local Business Have Pages It’s International – 70% of FB users are OUTSIDE the US INFORM-INFLUENCE-ENGAGE
  29. 29. 2010 © ED Solutions, Inc. 29
  30. 30. 30 Using Facebook – Start Smart Who’s Your Target Audience? Prospects Existing Business Investors Find Your Voice Business Community Stakeholder Post Current Relevant Content Use Applications to Pull Your SM together Push traffic to your website Engage your community Create “Super Fans”
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  32. 32. 2010 © ED Solutions, Inc. 32
  33. 33. 33 Using Facebook Analytics and Advertising Insights – Detailed real-time demographics Advertising – VERY targeted pay-per-click schedules Link other Fan Pages - Favorites
  34. 34. 34 Facebook – The Good News Business and Community Use is Growing Exponentially You can separate your personal from your professional persona It matters in SEO
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  36. 36. 36 Using LinkedIn Favorite SoMe tool of choice by SSC’s/Businesses Increasing number of toolsets for b2b and b2c It matters in SEO
  37. 37. 2010 © ED Solutions, Inc. 37
  38. 38. 2010 © ED Solutions, Inc. 38 Don’t forget Keywording…
  39. 39. 39 1. Education and expertise 2. Clients you have worked with 3. Full contact information 4. Link/address to Twitter page 5. Link to your website 6. Slideshare “Slidespace” 7. Membership groups (groups joined) 8. Upcoming and past events 9. Upcoming sales trips (as events) Building profiles
  40. 40. 40 1. Inventory contacts associated with past deals 2. Inventory industry specific contacts 3. As a team, set territories 4. Import lists into Outlook 5. Import contacts from Outlook into LinkedIn 6. Write a personalized invitation – keep it simple. 7. Send invitations to those you know well en masse 8. Work your 1st degree connections to gain introductions to others on your list Building your contact list and your connections
  41. 41. 41 More LinkedIn Tips 1. Build new GROUPS and connect with GROUPS 2. Participate in DISCUSSIONS 3. Build a Company Profile for your organization 4. FOLLOW Companies – Existing and Prospects 5. Ask for RECOMMENDATIONS and INTRODUCTIONS Remember – this in NOT your online Roladex. It’s your opportunity to inform, influence and ENGAGE your network. (and their friends)
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  43. 43. 432010 © ED Solutions, Inc.
  44. 44. 2010 © ED Solutions, Inc. 44 “Maps, maps, my project for a map!” Mark M. Sweeney Senior Principal McCallum Sweeney Consulting
  45. 45. 2010 © ED Solutions, Inc. 45
  46. 46. 2010 © ED Solutions, Inc. 46
  47. 47. 47 Where Does Twitter “Fit In” • Link sharing, not trite sharing • Offer twitter feeds to chamber members • Search twitter to see if existing companies in your community are tweeting • Start conversations on Twitter- e.g., does anyone know which skills their employees need and aren’t found in X. • Celebrate newsworthy events
  48. 48. 2010 © ED Solutions, Inc. 48
  49. 49. OK, so let’s admit this…
  50. 50. 50 A Word About Followers • Its not how many, its who • Look for people to follow who have more followers than they are following • Beware of ‘someone’ with very little followers and lots of people they are following. This = spam • Check this out-
  51. 51. 512009 © ED Solutions, Inc. 51 Create a Custom Background
  52. 52. 52 How… background.html Step 1 • Create a Twitter account. If you haven’t gotten around to signing up for Twitter yet, what are you waiting for? Go to and sign up for an account. If you need a little more help, read How to Set Up a New Twitter Account in the resources below. Step 2 • Decide what type of image you want to portray. Part of the difficulty in setting the correct background is deciding what you want your Twitter page design to say about you. Many folks take any image or graphic and upload it to their Twitter account without much thought. Take some time to come up with something that speaks of your style, taste and personality. Step 3 • Consider the screen real estate. The important information to be viewed on Twitter occurs in the center of the page. No matter how many images or sayings you have on your background, the center of the screen belongs to Twitter. Therefore you have to create a background that gives Twitter center stage. Step 4 • Go large. Larger images and/or graphics reduce the necessity for tiling an image. It gives the appearance of one large background specifically made for Twitter. Try starting with an image as large as 1600 x 1200.
  53. 53. 53 How… Step 5 • Remember that all screen resolutions are not the same. The smaller the screen resolution, the lower the likelihood of your image will have to repeat. In other words, if you elect to use an image that has a flower located to the extreme left of the screen, on a lower resolution screen (800 x 600 for instance), the flower displays once. A screen with a resolution of say 2048 x 1536, the flower will display tiled on the screen several times. Step 6 • Think about using a border. When creating an image, remember that a small portion of the top of the screen is dedicated to the Twitter logo and user navigation. It’s a little easier on the eyes if the design included a boarder over which the Twitter logo and navigation could sit without having to fight against a busy background. Step 7 • Upload your image to Twitter. Once you’ve played around with the image, upload it to Twitter to see how it looks. Log onto your account. Click “Design” found under the “Settings” tab. Once on the design screen click “change background image.” Once you upload your image, check it out to see if you like it. If you don’t you can change it or use one of the Twitter default images until you come up with something you like.
  54. 54. 54 Top 21 Twitter Apps. Twitpic 1,236,828 Tweetdeck 285,864 Digsby 233,472 Twittercounter 212,200 Twitterfeed 149,812 Twitterholic 147,164 Twhirl 143,333 Twitturly 88,793 Twtpoll 74,154 10 Retweetist 60,051 Tweepler 51,304 Hellotxt 45,754 Twitdom 45,411 Tweetscan 44,463 Tweetburner 41,754 Tweetvisor 31,621 Twittervision 30,708 Twitterfall 29,592 Monitter 25,433 Twibs 17,168 Twistori 16,229 Twitbin 14,986
  55. 55. Consider a profile on…
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  57. 57. 57 Why is 120 the New 140? Retweets! RT@ecodev....
  58. 58. 2010 © ED Solutions, Inc. 58
  59. 59. Who Watches Gains across all age groups: • 90% 18-29 • 67% 30-49 • 41% 50-64 • 27% 65+ Balanced by income/education Wireless connectivity is a big driver 13 hours uploaded every minute 65,000 videos uploaded per day Use of online video sharing sites has doubled since 2006 Source: Pew Institute
  60. 60. 60 Using YouTube
  61. 61. 61 1. Inventory the assets you have 2. Categorize them by audience 3. Identify your communications needs, and plot how video could help you tell your story: • Virtual familiarization tours • Industry specific presentations • Expansion or relocation announcements • Policy announcements • Company or stakeholder profiles • Annual accomplishments 4. Identify a low cost production partner or invest $2,500 to $5,000 in the tools Develop a video strategy
  62. 62. 62 1. Produce or record videos 2. Check format, file size, and length. Offer multiple formats (e.g., mov, mpeg, mp4) 3. Include meta data, keywords, etc. in video titles 4. Use one video per URL 5. Enable comments 6. Autoshare with various social media networks 7. Embed them in your website 8. Send to partners to embed in their websites Upload all of your videos to YouTube, and embed
  63. 63. 63 1. A place for all of your community’s videos 2. Can include multiple organizations in your community, such as economic development, tourism, workforce, and more 3. Develop a profile 4. Invite others to subscribe 5. Subscribe to other channels 6. Solicit comments Establish a YouTube channel for your community
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  65. 65. Get your video indexed- 662010 © ED Solutions, Inc. 1. Put a video on your page : I mean a real video, hosted on your site, not on Youtube or DailyMotion. You need a .flv file (or .mpg, .avi, .mp4) and a video plugin that supports this kind of video formats. Jing is perfect to record onscreen action and make nice video tutorials. 2. Create a thumbnail of your video : that’s the thumbnail that Google will display on its search results page, so making a good quality thumbnail out of your video is an important step. Personally, I’ve found that 160×120 gif or jpg works well for that purpose….and they actually don’t need to be extracted from your video. Any image pertinent to the content of your video will make the trick. 3. Create a video sitemap : Video sitemaps are XML files similar to usual sitemaps but using a different syntax. See an example below. 4. Submit your video sitemap to Google : Video sitemaps can be submitted in Google Webmaster Tools exactly as a standard sitemap. If you had not yet registered your site in Google Webmaster Tool, that’s the perfect occasion to do it now.
  66. 66. Using YouTube to drive traffic- website-traffic-from-youtube/ 672010 © ED Solutions, Inc.
  67. 67. 68 Social Media Tactics for Recruitment/Retention 1. Build each BDR’s LinkedIn network of past deals, site selectors and local brokers, and prospects 2. Build industry-specific networks of prospects and past deals according to each BDR’s industry focus 3. Seed those relationships with the following content regularly a. Slide share presentations of new data b. Virtual familiarization tours c. Other events
  68. 68. Social Media Metrics • Not mature yet- things like; – Return on Conversation – Followers – Impressions • There are a few things which you can and should do – Monitor what’s being said about your community – Measure the numbers – Regularly go back to the strategy
  69. 69. Social Media Metrics • Some interesting metric tools- – – Google Alerts – – – –
  70. 70. 2010 © ED Solutions, Inc. 71
  71. 71. 2010 © ED Solutions, Inc. 73
  72. 72. 74 Wrap up 1. Social media extends the reach and influence of you and your organization. 2. It allows you to reach and connect with people/companies in much deeper ways than has been possible with traditional ‘marketing’. 3. By cutting through the confusion on focusing on the right tactics, you can save time. 4. It can be done for low or no cost (other than the currency of time).
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  74. 74. 76 Read These…
  75. 75. 77 And These… • business-twitter/ • • Essential-Guide-to-Social- Media#document_metadata • cial-Media-A-Simple-Visual-Story
  76. 76. 78 Thanks for your attention! And 2010 © ED Solutions, Inc.