This session makes you understand what is Common things that you need to follow while working in an organization.

1. Business Etiquette
By Riyaz

2. Introduction
• In social settings it is still customary and preferred for
women to be introduced to men.
• Introduce younger people to older people.
• Junior ranking professionals to senior ranking
professionals.
• Business contacts and staff to clients.
• Personal acquaintances and family members to business
professionals when attending a business function.

3. • Guests to their hosts.
• As a show of respect introduce those of lower status to those
of higher status; whether it means social or professional
status.

4. • Do not use introduction rules to socially define people of
another race, colour , religion or sexual preferences as a
someone of lower status.
• The purpose is “ Designed” introduction.
• This is to show respect for position or accomplishment and not
to demean other people as inferior.

5. • In business setting, always introduce people by saying their
title and full name. Followed by a brief interesting or relevant
piece of information about the people you are introducing.

6. How to respond to introduction
• Repeat the name of the person you were just
introduced.
• If someone is introduced without reference to their
title, use your commonsense in your reply.
• If you forget the name, you can apologize for
memory lapse.
• Introduction to build business relationships between
people of equal status can be more relaxed.

7. • While being formally introduced to Business men, add Mr….to
their last name.
• While being introduced to Business women, acceptable is “Ms”.
Mrs can be offensive to some.

8. • Never brag about yourself.

9. • Handle introduction gracefully.

10. Greetings
• Standing : Everyone should stand while being
introduced.
• If impossible, at least lean forward or rise slightly so as
not to appear distant.
• Stand and come out from behind your desk.
• If the visitor is a frequent one, stop what you are doing
and give him your full attention.

11. • Shaking hands: A handshake leaves a lasting impression and is
the only truly appropriate physical contact for both men and
women.
• A proper handshake involves Eye-contact.
• Is firm but painless.
• Lasts about 3 seconds
• Takes only 2-3 pumps.

12. • Starts and stops crisply.
• Doesn’t continue through the entire introduction.
• Keep your fingers together and thumbs up.
• Slide the web of your hand all the way to the web of
the other person’s hand.
• Handshake should be “ web to web”.
• Keep your drink in your left hand and avoid giving wet
or cold handshake.

13. • You shake hands: when someone offers his/her hand to you.
• First meeting someone.
• Greeting guest.
• Greeting your host/hostess.
• Renewing an acquaintance.
• Saying goodbye.

14. • Touching others in workplaces is totally inappropriate.
• This stricture includes patting someone on the back, putting
your arm around someone, or putting your hand on his/her
shoulder.