It’s undeniable the importance of etiquette in the business nowsaday. It contributes to determine the success or failure of an enterprise. Therefore, in order to offer Savvycomers the essential tools to professionallly in the workplace and communicate effectively with clients, an internal training workshop on business etiquette was held in the meeting room on November 26th 2015.
5 Keys to Better than Best Customer Service - Telephone Skills and EtiquetteAndre Hannemann Harris
5 Keys - Telephone Skills and Etiquette
1. Provide a Warm Welcome
2. Connect with Your Customer
3. Understand Customer Needs and Priorities
4. Take Action
5. Deliver a Memorable Close
It’s undeniable the importance of etiquette in the business nowsaday. It contributes to determine the success or failure of an enterprise. Therefore, in order to offer Savvycomers the essential tools to professionallly in the workplace and communicate effectively with clients, an internal training workshop on business etiquette was held in the meeting room on November 26th 2015.
5 Keys to Better than Best Customer Service - Telephone Skills and EtiquetteAndre Hannemann Harris
5 Keys - Telephone Skills and Etiquette
1. Provide a Warm Welcome
2. Connect with Your Customer
3. Understand Customer Needs and Priorities
4. Take Action
5. Deliver a Memorable Close
Etiquettes for BBA and MBA students, The Golden and Platinum rules, Perception Equals Reality, Initial and Sustained Perception, APPEARANCE, Grooming, Mental rehearsal, Interaction: Listening skills, Business Communication, Telephone Etiquettes, Conference calls, Meeting Etiquette - Before the Meeting, Starting the Meeting, During the Meeting, Ending the Meeting, Dining Etiquette, Table Manners, Sustained perception, ATTITUDE, INTEGRITY, CIVILITY, SELF-DISCIPLINE.
Phone Etiquette: Vocal Skills
Voice reflects attitude. Even if the words are correct and intended to be polite, tone could imply the opposite. Voice is made up of five distinct elements: tone, inflection, pitch, rate and volume. Your voice contains specific percentages of each element that makes it uniquely yours. However, there is a best practice range within which your voice sounds confident and most importantly professional.
Etiquettes for BBA and MBA students, The Golden and Platinum rules, Perception Equals Reality, Initial and Sustained Perception, APPEARANCE, Grooming, Mental rehearsal, Interaction: Listening skills, Business Communication, Telephone Etiquettes, Conference calls, Meeting Etiquette - Before the Meeting, Starting the Meeting, During the Meeting, Ending the Meeting, Dining Etiquette, Table Manners, Sustained perception, ATTITUDE, INTEGRITY, CIVILITY, SELF-DISCIPLINE.
Phone Etiquette: Vocal Skills
Voice reflects attitude. Even if the words are correct and intended to be polite, tone could imply the opposite. Voice is made up of five distinct elements: tone, inflection, pitch, rate and volume. Your voice contains specific percentages of each element that makes it uniquely yours. However, there is a best practice range within which your voice sounds confident and most importantly professional.
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This is a basic presentation to give awareness that how communication channel works and how can you communicate more effective by deal with direct customer.
Presented at Association of College Unions International Region 13 Annual Conference
Presentation Description:
Everyone has his or her own definition of customer service, come find out WHAT ours is! The session informs employees of the necessary tools to have a successful customer service interaction so the customer leaves with a positive impression of their experience. This session will teach employees to do WHAT is expected.
Let’s discuss about the Facebook customer service : 1-850-361-8504 Jorgbaly
The Facebook customer service is professionally intended to aid the Facebook account holders in nearly every way. Whenever the Facebook users ever encounter any real-time Facebook problems or hurdles then users are advisable to put their telephones to good use by simply dialing the toll-free phone number 1-850-361-8504 which is serviceable 24*7*365 days throughout the globe. http://www.emailcontacthelp.com/facebook-technical-support-number.html
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It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
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Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
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2. Asad Raza Qureshi
Global Citizen, Social Entrepreneur, Youth Activist.
MBA / BS-Telecom: University of Sindh, Jamshoro.
Manager at Storm fiber – Cyber Internet Pvt. Ltd Hyd:
asadali.qureshi@ymail.com +92 331 6206589
“SDG’s Ambassador” 2019-2022, Youth Counselling & Development Network
Pakistan.
Member 2018-Up to date “Surhan Social Welfare Association Nasarpur”
Former Member 2017-19 “Youth Parliament Pakistan”.
Tutor - 2017 @ Sophy Academy Nasarpur.
Intern - 2017@ QEC University of Sindh, Jamshoro.
Intern - 2015 @ PTCL Regional Office Hyderabad.
Intern - 2014/15 @ Radio Pakistan Hyderabad.
President 2010-13, District Hyderabad & City Nasarpur “Asgharia Student
Organization Pakistan.”
3. OFFICE
• 8-9 Standard Office Hours, at the discretion of management office hours
can differ for business related needs.
• Whenever possible, inform appropriate personnel when you will be away
from your office.
• When professional and productivity are compromised, flexibility can be
rescinded. Socializing (Cell Phones/Facebook/Other Personal Online
Activity) more than appropriate reduces your productivity and that of
your coworkers.
• Remember this is a professional work setting, even on casual days.
5. Entrances & Exist
• Staff should observe guests approaching the
door and open in the direction in which it as
the guest walks through.
• Always open the door for the person behind.
• Staff should greet the guest as he/she passes
through the door.
• Walk at an even pace inside the Guest area
(Lobby, Restaurant), avoiding any sound of
the footsteps. Never run inside the guest area.
• Walk on the left hand side.
• If accompanying a guest, walk on his/her right
hand side and open the door for the guest.
6. Front Desk
• Always Smile.
• Speak Softly, Clearly and Politely.
• Always Give full attention and never say ‘Yes’
until you completely understand what he is
asking for.
• Always provide the guest with at least two
alternatives while solving a problem.
• should not argue with the guest.
• Personalize the conversation by using the
guest’s name whenever possible.
• Do not use jargon, slang and abusive language.
• Be polite on the telephone using relevant
expressions and phrases.
Customer’s
are Kings and
Kings are never left
unattended.
7. Positive Attitude
• Everyone is a representative of company.
• Job is appraised on keenness and willingness to
serve, this determines his job advancement,
promotion, increment and other benefits.
• A cheerful person spreads cheer and good will
where he goes; as a result work atmosphere is
pleasant and free of tension and overwork.
• A cheerful attitude towards colleagues is an
advantage because we would be able to obtain the
maximum cooperation and help from them.
• Through team spirit and team work efficiency is
increased, which implies more earning for
everyone.
8. Body Language Indicates
Brisk, erect walk Confidence
Standing with hands on hips Readiness, Aggression
Sitting with legs crossed, foot kicking slightly Boredom
Sitting, legs apart Open, relaxed
Arms crossed on chest Defensiveness
Walking with hands in pockets, shoulders Hunched Dejection
Hand to cheek Evaluation, thinking
Touching, slightly rubbing nose Rejection, doubt, lying
Rubbing the eye Doubt, disbelief
Hands clasped behind back Anger, frustration, apprehension
Locked ankles Apprehension
Head resting in hand, eyes downcast Boredom
Rubbing hands Anticipation
Sitting with hands clasped behind head, legs crossed Confidence, superiority
Open palm Sincerity, openness, innocence
What does your Body Language Indicate?
9. Body Language Indicates
Pinching bridge of nose, eyes closed Negative evaluation
Tapping or drumming fingers Impatience
Stepping fingers Authoritative
Patting/fondling hair Lack of self-confidence; Insecurity
Tilted head Interest
Stroking chin Trying to make a decision
Looking down, face turned away Disbelief
Biting nails Insecurity, nervousness
Pulling or tugging at ear Indecision
What does your Body Language Indicate?
10. In Office Services
• Welcomer goes ahead and leads the way.
• Tables are correctly set according to enterprise standards and are finished
to set according to the special customers’ requests.
• The waiter must not forget to offer mineral water or soft drinks.
• In time of ordering the waiter stands in front of the guest.
• Taking an order the waiter goes to everyone in a clockwise direction.
• It is always a courteous practice to ask if any other services are desired.
• Maintain a distance of at least two feet from the guests.
• Try to serve silently and insensibly.
• If something is not clear, the waiter must ask about customers' wishes
again.
11. Negative words or phrases Positive words or phrases
I don’t know I’ll find out
No What I can do is...
That’s not my job This is who can help you...
You’re right, it’s awful I understand your frustration
That’s not my fault I’m sorry
You want it when? I’ll do my best
I suppose I can
With all due respect I will
Be Positive
12. Why Do Customer’s Complaints?
• Bad service
• Unsatisfactory service
• Delayed service
• Issues not being handled seriously
• Rude and disinterested Staff
• Not getting the services promised
• Anything extra you can think of ?
13. Effects of Complaints
• Loosing the customer
• Loosing the opportunity to serve
the customer better
• Bad name for organization
• One unhappy customer stops 35
people approximately from his
friends and acquaintance from
using the service.
14. Handle / Resolve Complaints
• Do not argue with whom, who is complaining.
• Always listen with undivided attention.
• Never raise your voice and yell at the complainer.
• Be Objective and get all the facts.
• Try to put yourself at his place, show you are
concerned about the situation.
• Action should be taken.
• Determine exactly what the problem is.?
• Apologize
Overcome
Complain
With
E.A.S.E:
E.mpathise
A.ssess
S.olve
E.valuate