Topic of Business Communication during my MBA

1. BUSINESSBUSINESS
ETIQUETTESETIQUETTES
SUBMITTED BY:
ANISH
MBA IST SEM

2. Career Preparation
Why Prepare?
It’s a jungle out there…..
Competition is strong, and the
way we present ourselves is
under closer examination more
than ever before.

3. BUSINESS ETIQUETTESBUSINESS ETIQUETTES
• Business etiquette is the way you
handle yourself in a business and
social environment
• Business etiquette is basically the
social guidelines and manners to be
followed in business situations
when dealing with others.

4. TYPES OF
HANDSHAKES

5. The Pull-In
This person holds on to your
hand to pull you closer or
direct you through a door or
toward a chair.
This is a somewhat
manipulative handshake.
Because this type of person
is a controller who what
things done a certain way, he
or she may not be a good
team player. If the
organizations goals conflict
with this persons goals, there
will be a problem.

6. The Two-Handed ShakeThe Two-Handed Shake
The higher the left hand,
the greater the
manipulation and
control.
This is a favorite
handshake of politicians
because it implies a
quick sincerity and
intimacy.
This person is trying to
sell you something that
is not really there e.g..
……. The “used car
salesman” handshake.

7. The TopperThe Topper
The dominant party in
this handshake is palm
facing down. Like a
winner of a wrestling
match, the hand on the top
is clearly in control. This
handshake says, “I’m in
charge, I’m the Boss.” It
tends to be the handshake
of the conventional boss or
manager who manages
through control

8. The Finger SqueezeThe Finger Squeeze
Used to keep
someone at a
comfortable distance.
This kind of
handshake will hurt
your hand.
This is a very insecure
person who equates
brute strength with
personal power. They
use their hands as
weapons to dominate

9. The Bone CrusherThe Bone Crusher

10. The Palm PinchThe Palm Pinch
Usually given by a
woman who hasn’t
learned how to
shake hands
properly or has a
fear of intimacy.
This person will tend
not to be very good
at interpersonal
skills.

11. The Limp FishThe Limp Fish
Tends to drain you energy.
This person tends to be
somewhat passive or
apathetic.
This type will usually be
better with computers,
machines and information
than with people.
The limp fish probably won’t
have the energy and interest
necessary to be in a
managerial position.

12. THE PROPER HANDSHAKETHE PROPER HANDSHAKE
• Firm, but not bone-
crushing
• Lasts about 3 seconds
• May be "pumped" once or
twice from the elbow
• Is released after the shake,
even if the introduction
continues
• Includes good eye contact
with the other person

13. • Smile, who wants to talk to
unhappy people?
• Don’t forget to wear name badges
on the right shoulder.
• If wearing a name badge, wear it
on your right shoulder.

14. Introductions in BusinessIntroductions in Business
• Introducing yourself
• Introducing others
• Responding to introductions
• What to do when you can’t
remember names
• Secret to remembering names

15. Meeting and GreetingMeeting and Greeting
• Who introduces who?
–Introduce the person with lesser
authority to the person with higher
authority, regardless of gender
–Highest person of rank is mentioned
first. Remember: “Big, may I
introduce Small.”
–A younger person is always
introduced to an older person
–It is helpful to include the persons
title

16. Tricks for remembering namesTricks for remembering names
• Repeat the person’s name a few times
to yourself after you’re introduced.
• Use the person’s name immediately in
the conversation after an introduction.
• Immediately introduce that new person
to someone else you know.
• Jot down the person’s name

17. Art of grooming
• Clothing and accessories suitable for
different occasions-footwear , makeup,
hair care, skin care.
• Color palette
• Personal hygiene
• Dress for the occasion and the time of
the day
• Finesse in grooming

18. What should I wear?What should I wear?
I
Don’t
Think
So !!

19. Clothing Tips for MenClothing Tips for Men
• Conservative 2-piece dark
suit, navy blue or medium
to dark gray.
• Long sleeved blue or white
shirt.
• Tie complimenting in color
or style
• Socks one shade lighter
than trousers
• Dark polished shoes and
matching belt
• Jewelry – No bracelets,
earrings or large rings.

20. Dress for SuccessDress for Success

21. Clothing Tips for Women
• Cotton Saree/ Dark
conservative suit.
• Black well polished shoes
with 1 to 1½ inch heels.
• Limited conservative
jewelry.
• Hair neatly tied and off
the face.
• Simple business makeup.

22. Dress for Success

23. Body LanguageBody Language
Do’s
• Make frequent eye
contact
• Smile
• Take notes
• Nod frequently
• Smile
• Keep you hands out
of your pocket
Don’ts
• Slouch
• Cross you arms
• Tap your feet
• Clear your throat
repeatedly
• Bite your lips or
nails

24. Office Etiquettes
• Be polite and courteous to colleagues.
• Handle the furniture with care.
• When offered tea and coffee thank the
person and throw the disposable cups in
the dustbin.
• Take an appointment if you want to
meet a senior.
• Always allow your boss to complete his
conversation if he is over the phone
• Always carry important papers in a
folder.

25. Don’tsDon’ts
• Don’t hang around the corridor
• Don’t smoke in the office premises.
• Don’t gossip and criticize people.
• Don’t giggle or talk loudly
• Don’t spread litter around.
• Don’t barge into a meeting lunch or
dinner if you are not invited.
• Don’t use stationery for personal use

26. THANKTHANK
YOU ALLYOU ALL