Business Etiquette

1. BUSINESS
ETIQUETTES
SUBMITTED BY –
NIDHI BULCHANDANI
VANSHIKA AGARWAL
VANSHIKA
VERMA
SUMIT
YADAV

2. BUSINESS ETIQUETTES
Etiquette are the rules and conventions governing correct or
polite behavior used in society, in a particular social or
professional group setting.
In Business Terms –
• Understanding overall business Decorum.
• Treating others with respect and being courteous.
• Being comfortable around people.
• Presenting yourself in a acceptable manner.

3. The Importance of Introduction
• In today’s business situations people must be able to properly
introduce themselves and others without feeling apprehensive.
• Failing to introduce people in a business situation makes you
look downright unprofessional.
• Always rise as a mark of respect.
• Look into the eyes and smile
• Give a firm handshake
• Say, “ how do u do?”

4. RULES OF INTRODUCTION
• Younger people to older people;
• Junior ranking professionals to senior ranking professionals;
• Business contacts and staff to clients;
• Say important persons name first and add a few words
about that person;
• If you forget someone’s name during an introduction, don’t
panic. Look the person directly in the eye and with a sincere
smile, say “I’m sorry, but your name just slipped my mind.
Could you remind me?”
• Stay around till both the parties start speaking.

5. HANDSHAKE

6. HANDSHAKE
• Handshake is a gesture of acceptance and welcome;
• Extend your right hand;
• Give slight pressure;
• Grasp the other person’s hand firmly and completely;
• Look into the eyes and smile;
• Release the hand in three seconds;
• But no matter what, never, ever refuse to accept
someone’s hand.

7. TELEPHONE ETIQUETTE
• When you initiate a call introduce yourself;
• Tell the basic nature of your call;
• Have someone answer your calls;
• Always return calls; and
• No phone calls during meetings.

8. BUSINESS DINING
• Business meals can be with colleagues or clients. It is a common
practice to negotiate business at lunch or dinner. Therefore, one should
act with a sense of responsibility.
• As a Host: Invite the guest personally, may be over telephone. Confirm
telephone. Confirm the date, time and place in writing. If the venue is
new for guest, help by giving directions.

9. BUSINESS DINING
• Apprise the invitee of your guest list.
• It is a good practice to confirm once again the scheduled meeting a day
prior to the event.
• As a host, reach the venue a little ahead of the given time and personally
check everything.

10. BUSINESS TO BUSINESS ETIQUETTE
• Individuals represent companies. Each individual is the company’s image
builder.
• Be loyal to your organization:
1. Do not criticize your organization before your colleagues from other
companies.
2. Always speak well of your company.
3. Keep yourself informed of the new developments and better prospects
of the company.

11. BUSINESS TO BUSINESS ETIQUETTE
Confidential matters :
1. Keep confidential material in as few hands as
2. Secure records and use code names.
3. Help others develop trust in you. Do not leak other’s
your own secrets from getting leaked.
4. Treat all colleagues with respect and respect

12. Office Etiquette
• Greetings
• Punctuality
• Space
• Time
• Play the Host
• Posture
• Communication
• Credit and Compliments
• Speak well of your co-workers

13. Cubical Etiquette

14. Cubical Etiquette
• Never enter someone's cubicle without permission.
• Announce yourself at their doorway or lightly knock on
the wall.
• Post a sign or flag at your cube entrance to signal when
you can be interrupted.
• Don't peek in as you walk past each one.

15. Cubical Etiquette
• Don't loiter outside someone's cube while you wait for him
or her to finish a phone call.
• Never read someone's computer screen or comment on
conversations you overhear.
• Keep your hands off other's desks.
• Avoid eating meals inside the cube.

16. DRESS ETIQUETTE
• The Professional look
• Dress for the part
• Simple but Classy
• Grooming

17. THANK YOU