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Business Etiquettes in a company to perform.pptx
- 1. BUSINESS ETIQUETTES SUBMITTED BY – NIDHIBULCHANDANI VANSHIKA AGARWAL VANSHIKA VERMA SUMIT YADAV
- 2. BUSINESS ETIQUETTES Etiquette arethe rules and conventions governing correct or polite behavior used in society, in a particular social or professional group setting. In Business Terms – • Understanding overall business Decorum. • Treating others with respect and being courteous. • Being comfortable around people. • Presenting yourself in a acceptable manner.
- 3. The Importance ofIntroduction • In today’s business situations people must be able to properly introduce themselves and others without feeling apprehensive. • Failing to introduce people in a business situation makes you look downright unprofessional. • Always rise as a mark of respect. • Look into the eyes and smile • Give a firm handshake • Say, “ how do u do?”
- 4. RULES OF INTRODUCTION •Younger people to older people; • Junior ranking professionals to senior ranking professionals; • Business contacts and staff to clients; • Say important persons name first and add a few words about that person; • If you forget someone’s name during an introduction, don’t panic. Look the person directly in the eye and with a sincere smile, say “I’m sorry, but your name just slipped my mind. Could you remind me?” • Stay around till both the parties start speaking.
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- 6. HANDSHAKE • Handshake isa gesture of acceptance and welcome; • Extend your right hand; • Give slight pressure; • Grasp the other person’s hand firmly and completely; • Look into the eyes and smile; • Release the hand in three seconds; • But no matter what, never, ever refuse to accept someone’s hand.
- 7. TELEPHONE ETIQUETTE • Whenyou initiate a call introduce yourself; • Tell the basic nature of your call; • Have someone answer your calls; • Always return calls; and • No phone calls during meetings.
- 8. BUSINESS DINING • Businessmeals can be with colleagues or clients. It is a common practice to negotiate business at lunch or dinner. Therefore, one should act with a sense of responsibility. • As a Host: Invite the guest personally, may be over telephone. Confirm telephone. Confirm the date, time and place in writing. If the venue is new for guest, help by giving directions.
- 9. BUSINESS DINING • Apprisethe invitee of your guest list. • It is a good practice to confirm once again the scheduled meeting a day prior to the event. • As a host, reach the venue a little ahead of the given time and personally check everything.
- 10. BUSINESS TO BUSINESSETIQUETTE • Individuals represent companies. Each individual is the company’s image builder. • Be loyal to your organization: 1. Do not criticize your organization before your colleagues from other companies. 2. Always speak well of your company. 3. Keep yourself informed of the new developments and better prospects of the company.
- 11. BUSINESS TO BUSINESSETIQUETTE Confidential matters : 1. Keep confidential material in as few hands as 2. Secure records and use code names. 3. Help others develop trust in you. Do not leak other’s your own secrets from getting leaked. 4. Treat all colleagues with respect and respect
- 12. Office Etiquette • Greetings •Punctuality • Space • Time • Play the Host • Posture • Communication • Credit and Compliments • Speak well of your co-workers
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- 14. Cubical Etiquette • Neverenter someone's cubicle without permission. • Announce yourself at their doorway or lightly knock on the wall. • Post a sign or flag at your cube entrance to signal when you can be interrupted. • Don't peek in as you walk past each one.
- 15. Cubical Etiquette • Don'tloiter outside someone's cube while you wait for him or her to finish a phone call. • Never read someone's computer screen or comment on conversations you overhear. • Keep your hands off other's desks. • Avoid eating meals inside the cube.
- 16. DRESS ETIQUETTE • TheProfessional look • Dress for the part • Simple but Classy • Grooming
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