CS Presentation On Business Etiquettes of DENMARK Presented By : Group A-5 Tolani Institute of Management Studies 1
Amalienborg PalaceMonarch of Denmark Fredericks Church Tolani Institute of Management Studies 1
FACTS AND STATISTICS• Language: Danish• Currency: Danish Krone• Capital: Copenhagen• Population: 5,413,392 (July 2004 est.)• Religions: Evangelical Lutheran 95%, other Protestant and Roman Catholic 3%, Muslim 2%• Government: Constitutional Monarchy Tolani Institute of Management Studies 2
GREETINGSMan greeting Man Men shake hands when greeting oneanother while maintaining direct eyecontact. A firm but fairly brief handshake isthe norm. With friends, a simple hello willsuffice. Tolani Institute of Management Studies 3
Woman greeting Woman At a first meeting, women generally shake handswhile maintaining direct eye contact. Between goodfriends, a single kiss on the cheek is becoming more andmore common. If you have not seen someone in a longtime, a light hug is common. Tolani Institute of Management Studies 4
Greetings between Man & Women At a first meeting a regular handshake will do. Withfriends and people that you see often, a simple hello willsuffice. Good friends may engage in a single kiss on thecheek. This tends to be more common for youngergenerations. Tolani Institute of Management Studies 5
BUSINESS MEETING ETIQUETTE Appointments are necessary. Confirm appointments in writing. Initial correspondence should be made to the company and not an individual. Tolani Institute of Management Studies 6
Do not try to schedule meetings from mid June through mid August as many Danes are on vacation. You should arrive at meetings on time. The Danes you are meeting will be punctual. Telephone immediately if you will be detained more than 5 minutes.
Shake hands with everyone upon arriving and leaving. Handshakes should be very firm and rather short. Maintain eye contact while being introduced. Always shake hands with women first. Danes use their professional title and their surname. If someone does not have a professional title, use Herr (Mister), Fru (Misses) or Froken (Miss). Danes move to first names quickly. Nonetheless, wait to be invited before using someones first name. Tolani Institute of Management Studies 7
BUSINESS NEGOTIATIONS ETIQUETTE Send an agenda before the meeting and work from it without deviation. Decisions are made after consulting with everyone involved. Presentations should be well-organized and factual. Use facts, figures and charts to back up statements and conclusions. Tolani Institute of Management Studies 8
Maintain eye contact while speaking. There will be a minimal amount of small talk. Danes prefer to get down to business quickly. Communication is direct.
TABLE MANNERS Wait to be told where to sit. There may be a seating plan. Table manners are Continental -- hold the fork in the left hand and the knife in the right while eating. Always keep your hands visible when eating. Keep your wrists resting on the edge of the table. Tolani Institute of Management Studies 9
The man seated to the left of the hostess generally offers a toast of thanks during the dessert course. Do not begin eating until the host toasts with Skol. When toasting, raise your glass about eye level and make eye contact with the people seated closest to you. Tolani Institute of Management Studies 10
Cont……. Try everything. Expect to be offered second helpings. You may refuse without offending your hosts. Finish everything on your plate Danes do not like wasting food. When you have finished eating, place your knife and fork across your plate with the tines facing up and the handles turned to the right.
GIFT GIVING ETIQUETTES Danes give gifts to family and close friends for birthdays and Christmas. If invited to a Danish home for dinner, bring flowers, good quality chocolates or good quality wine. A bouquet of mixed wildflowers makes an excellent gift. Flowers should be wrapped. Tolani Institute of Management Studies 11
If you are invited to dinner or a party, it is polite to sendflowers in advance of the event. Red wrapping paper is always a good choice. Gifts are opened when received. When business seems to be moving in the rightdirection and both parties are happy, then a small gift canbe given or received. Tolani Institute of Management Studies 12
DINNING ETIQUETTES If invited to a Danish home, Arrive on time. Danes are punctual in both business and social situations. Check to see if you should remove your shoes before entering the house. Contact the hostess ahead of time to see if she would like you to bring a dish. Tolani Institute of Management Studies 13
Offer to help the hostess with the preparation or clearing up after a meal is served. Danes enjoy showing off their homes since they have usually done the decorating themselves and are proud of their accomplishments. Therefore, they are happy when you ask for a tour of their house. Do not discuss business. Tolani Institute of Management Studies 14
DRESSING REQUISITESDanes value being well dressed and nicely groomed.For Men: Conservative, dark or medium colored suits withshirt and tie are acceptable. Shoes should be nicelypolished Tolani Institute of Management Studies 15
For Women: Stylish yet conservative business suits or dresses/skirts and blouses. Pantsuits are also acceptable. Accessories are usually worn, but its best to stay on the subtle side. Wearing anything overly flashy or expensive will most likely be looked down upon. Jeans and other casual attire are generally not acceptable in business situations. Tolani Institute of Management Studies 16
BUSINESS CARD ETIQUETTE Business cards are not only a way of communication from person to person, but, a card with vital information. It is unnecessary to translate your business card to Danish on the reverse side. The Danish are fully capable of reading the business card in English. Business cards are exchanged. Your business card should have the physical address of your company and not a post office box. Tolani Institute of Management Studies 17
GENDER ISSUES Equality is an important part of Danish culture and this involves women working. It is sometimes even seen as a taboo for women to not work and be stay-at-home moms. Women will generally take a 2-3 month maternity leave and then rely on child care until the children are old enough for school. Tolani Institute of Management Studies 18
Women are accepted in all the same fields and managerial positions as men. Women are highly respected in business and generally receive equal pay and have access to senior positions. Working mothers can easily arrange flexible hours so that they can maintain both a career and a family. Danish women expect to be treated with respect in the office. Tolani Institute of Management Studies 19