Organising various mental health helplines under single number to streamline support and reduce therapist burnout. A volunteer driven effort supported by multiple mental health organisations.

1. MENTAL
HEALTH
SUPPORT
A SIMPLE VOLUNTEER INITIATIVE

2. Next four weeks, India will see a
dramatic rise in anxiety and
stress related problems
Putting a burden general helplines
Which are staffed by volunteers who
might not have adequate knowledge and
training on mental health issues, and
inadequate support to end user
& overburdening groups working in silos
Groups of psychologists or mental health
professionals are organising themselves to support,
leading to fragmented approach and compromised
privacy of counselors

3. We are aggregating this under a
single platform - delivered on
phone / chat powered by a chatbot
One point of contact for callers
Dont have to call multiple numbers in case they
are note able to get help.
Follow up and call back to same team
Multiple modes of contact
Structured, triaged process for therapists
All calls are triaged by trained volunteers on
mental health issues
Allocated based on availability
Reduced therapist stress

4. Call or Text
Anytime
One Number
One Chat Box

5. HOW IT
WORKS
Calls are routed via
predetermined protocal - starting
from trained frontline volunteers,
filtered and transferred to expert
psychologists

6. Volunteers
Trained Team
Handle first level queries
Counselors
Experienced professionals allocating
2 hrs/day.
Do sessions of approx 15 mins
01
02

7. WHO IS ONBOARD?
Tech lead
Gagandeep Singh (Helochat)
Psychologists Volunteers (~20)
Prachi Vaish, Snigdha Sharma, Syeda Tasneem, Shivani
Chauhan, Rincy Verghese, Rochelle Gomes, Sanam
Devidasani and many more .....
Front Line Volunteers (~10)
Led by Sav R Nara

8. HOW IS THIS DIFFERENT?
Every volunteer is trained on
basic mental health issues
and is monitored to prevent
harm by senior counselors
Volunteer counselors are not
overburdened and can allocated time
balancing their mental wellbeing,
without compromising their privacy
Callers get access to large
pool of counselors and will be
passed on to other networks
of partners when needed

9. LAUNCH PLAN
Go live on 29th March 2020
Expand team of counselors to 60 to
provide round the clock support*
01
02
Publicise service via partners and
aligned helplines across the country
03

10. STRESSED?
CALL
011 411 876 55