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Social and Collaborative Learning at Work

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Marlo Gorelick
Marlo Gorelick

Jane Hart from the Centre for Learning & Performance Technologies gave a presentation on social and collaborative learning in the workplace. She discussed how social media can support learning, examples of different social learning approaches, and how learning can be embedded in work workflows. Hart outlined a continuum ranging from formal training to informal learning and highlighted five examples of social learning practices organizations can implement.

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Social and Collaborative Learning in the Workplace Jane Hart, Centre for Learning & Performance Technologies August 22, 2012
Text only questions and comments 2 © 2012 Citrix | Confidential – Do Not Distribute
Follow Us @GoToTraining @C4LPT #SoCoLearn 3 © 2012 Citrix | Confidential – Do Not Distribute
Moderator James Hilliard Hilly Productions www.hillyproductions.com 4 © 2012 Citrix | Confidential – Do Not Distribute
Presenter Jane Hart Centre for Learning & Performance Technologies www.c4lpt.co.uk 5 © 2012 Citrix | Confidential – Do Not Distribute
#socolearn Social and Collaborative Learning in the Workplace Jane Hart Centre for Learning & Performance Technologies Social Learning Centre
@C4LPT
Social and Collaborative Learning in the Workplace AGENDA How to support social learning in the  workplace Key social collaboration tools that provide  infrastructure Examples of social learning approaches  for online and in person  How learning can be embedded in the  workflow
Social learning is a natural, continual process  of learning with and from others. It’s nothing  new!
…. but with the help of modern social technologies it is now possible to  enable and support it in powerful new ways. “Social media can only help to support and enhance learning, but the  presence of social media doesn’t necessarily mean social learning will  take place.” Jane Hart, 10 things to remember about social learning and the use of social learning in the workplace
Top 100 Tools for  Learning 2011 List compiled from  the Top 10 Tools  contributions of  531 learning  professionals  worldwide
The Smart Worker .. 1. recognises she learns continuously as  she does her job 2. wants immediate access to solutions  to her performance problems 3. is happy to share what she knows 4. relies on a trusted network of  friends and colleagues 5. learns best with and from others 6. keeps up to date with her  industry and profession 7. constantly strives to  improve her productivity 8. thrives on autonomy © Learning in the Social Workplace, Jane Hart, 2011
POLL How important is company training as a way of learning for YOU? • Not important • Somewhat important • Very important • Essential
How best do you learn in the workplace?
How best do you learn in the workplace?
POLL How important is collaborative working with your team as a way of learning for YOU? • Not important • Somewhat important • Very important • Essential
How best do you learn in the workplace?
How best do you learn in the workplace?
Ranked List (using weighted scoring) Internal Social Personal doc & & Learning training Collab Collaborative working within your team 448 Personal & professional networks and communities 426 General conversations & meetings with people 420 Google search for web results 415 External blog and news feeds 403 Curated content from external sources 377 Self­directed study of external courses 357 Internal company documents 341 Internal job aids 330 Company training 296 social, autonomous Smart Workers
5 Stages of Workplace Learning (2010) Stage 1 Stage 3 Stage 4 Stage 5 Stage 2 Classroom Blended Social Collaborative E-Learning Training Learning Learning Working/Learning social media online classroom facilitators, peer­ in training (content­rich) training/ learning, UGC, trainers and e­ courses e­learning collaboration learning LMS LMS platforms social LMS working=learning, traditional approach to training supporting self­ managed and organized by L&D organized learners Autonomy Top down control Informal Learning Formal learning (managed by learner) (learning managed by L&D) © Jane Hart, 2010 (Orange/green elements added by Jay Cross)
Social Workplace Learning Continuum formal/training informal/workflow top down/control autonomy SOCIAL TRAINING SOCIAL LEARNING & COLLABORATION organizing/managing encouraging/supporting 4 5 1 2 3 Supporting Fostering Augmenting Facilitating Supporting collaboration & connections / f2f or online online online knowledge across the org training with collaborative / Communities sharing in to build social peer learning of Practice work teams collective approaches intelligence Social Media Tools © Jane Hart, 2012
Using Twitter in a workshop and networking event
Social Workplace Learning Continuum formal/training informal/workflow top down/control autonomy SOCIAL TRAINING SOCIAL LEARNING & COLLABORATION organizing/managing encouraging/supporting 4 5 1 2 3 Supporting Fostering Augmenting Facilitating Supporting collaboration & connections / f2f or online online online knowledge across the org training with collaborative / Communities sharing in to build social peer learning of Practice work teams collective approaches intelligence Social Media Tools (social) LMS enterprise network / collaboration platform/ social intranet © Jane Hart, 2012
Social Workplace Learning Continuum formal/training informal/workflow top down/control autonomy SOCIAL TRAINING SOCIAL LEARNING & COLLABORATION organizing/managing encouraging/supporting 4 5 1 2 3 Supporting Fostering Augmenting Facilitating Supporting collaboration & connections / f2f or online online online knowledge across the org training with collaborative / Communities sharing in to build social peer learning of Practice work teams collective approaches intelligence Social Media Tools enterprise network / LMS collaboration platform/ social intranet © Jane Hart, 2012
From Learning Technologies to Social Technologies … Member profiling Activity stream Real-time updates Member commenting Threaded discussions Notifications Sharing of resources Content co-creation tools Sharing links Sharing files Polls and surveys Private messaging User liking Group spaces 26
Activity Stream
Social Workplace Learning Continuum formal/training informal/workflow top down/control autonomy SOCIAL TRAINING SOCIAL LEARNING & COLLABORATION organizing/managing encouraging/supporting 4 5 1 2 3 Supporting Fostering Augmenting Facilitating Supporting collaboration & connections / f2f or online online online knowledge across the org training with collaborative / Communities sharing in to build social peer learning of Practice work teams collective approaches intelligence Social Media Tools enterprise network / LMS collaboration platform/ social intranet © Jane Hart, 2012
1 Augmenting training with social approaches
1 Augmenting training with social approaches
2 Facilitating collaborative/ peer learning
3 Supporting communities of practice
4 Supporting collaboration and knowledge sharing in work teams
5 Fostering connections and conversations across the org to build collective intelligence
POLL Which of the 5 examples I’ve shown you do you feel you could best try in your organization? 1. Augmenting training 2. Facilitating collaborative learning 3. Supporting Communities of Practice 4. Supporting Work Teams 5. Fostering connections across the organization
Social Workplace Learning Continuum formal/training informal/work top down/control flow autonomy 4 5 1 2 3 Supporting Fostering Augmenting Facilitating Supporting collaboration & connections / f2f or online online online knowledge across the org training with collaborative / Communities sharing in to build social peer learning of Practice work teams collective approaches intelligence enterprise network / LMS collaboration platform/ social intranet Enterprise (Learning) Community © Jane Hart, 2012
The role of the Enterprise (Learning) Community Manager • Building the Community • Maintaining the Community • Coordinating and promoting a series of ongoing social activities • Responding to the learning and/or performance needs of members • Educating the enterprise as a whole on the benefits and value of an Enterprise Learning Community ethos and approach • Encouraging participation The role of the Enterprise Learning Community Manager, Jane Hart, 2012
The slideset and links to resources can be found at bit.ly/socollab Email jane.hart@C4LPT.co.uk
James Hilliard Jane Hart Hilly Productions Centre for Learning & www.hillyproductions.com Performance Technologies @hillyprods www.c4lpt.co.uk @C4LPT 42 © 2012 Citrix | Confidential – Do Not Distribute
Live Demonstrations of GoToTraining are available https://citrixonline.com/deminars 43 © 2012 Citrix | Confidential – Do Not Distribute
3 Great Reasons To sign up for a Deminar
3 Great Reasons to sign up for a deminar 1 Get a firsthand look at GoToTraining in action 45 © 2012 Citrix | Confidential – Do Not Distribute
3 Great Reasons to sign up for a deminar 2 Have all of your questions answered by a product expert 46 © 2012 Citrix | Confidential – Do Not Distribute
3 Great Reasons to sign up for a deminar 3 Get a best practices guide to help you get started with GoToTraining 47 © 2012 Citrix | Confidential – Do Not Distribute
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Social and Collaborative Learning at Work

  • 1. Social and Collaborative Learning in the Workplace Jane Hart, Centre for Learning & Performance Technologies August 22, 2012
  • 2. Text only questions and comments 2 © 2012 Citrix | Confidential – Do Not Distribute
  • 3. Follow Us @GoToTraining @C4LPT #SoCoLearn 3 © 2012 Citrix | Confidential – Do Not Distribute
  • 4. Moderator James Hilliard Hilly Productions www.hillyproductions.com 4 © 2012 Citrix | Confidential – Do Not Distribute
  • 5. Presenter Jane Hart Centre for Learning & Performance Technologies www.c4lpt.co.uk 5 © 2012 Citrix | Confidential – Do Not Distribute
  • 6. #socolearn Social and Collaborative Learning in the Workplace Jane Hart Centre for Learning & Performance Technologies Social Learning Centre
  • 8. Social and Collaborative Learning in the Workplace AGENDA How to support social learning in the  workplace Key social collaboration tools that provide  infrastructure Examples of social learning approaches  for online and in person  How learning can be embedded in the  workflow
  • 11. Top 100 Tools for  Learning 2011 List compiled from  the Top 10 Tools  contributions of  531 learning  professionals  worldwide
  • 12. The Smart Worker .. 1. recognises she learns continuously as  she does her job 2. wants immediate access to solutions  to her performance problems 3. is happy to share what she knows 4. relies on a trusted network of  friends and colleagues 5. learns best with and from others 6. keeps up to date with her  industry and profession 7. constantly strives to  improve her productivity 8. thrives on autonomy © Learning in the Social Workplace, Jane Hart, 2011
  • 13.
  • 14. POLL How important is company training as a way of learning for YOU? • Not important • Somewhat important • Very important • Essential
  • 15. How best do you learn in the workplace?
  • 16. How best do you learn in the workplace?
  • 17. POLL How important is collaborative working with your team as a way of learning for YOU? • Not important • Somewhat important • Very important • Essential
  • 18. How best do you learn in the workplace?
  • 19. How best do you learn in the workplace?
  • 20. Ranked List (using weighted scoring) Internal Social Personal doc & & Learning training Collab Collaborative working within your team 448 Personal & professional networks and communities 426 General conversations & meetings with people 420 Google search for web results 415 External blog and news feeds 403 Curated content from external sources 377 Self­directed study of external courses 357 Internal company documents 341 Internal job aids 330 Company training 296 social, autonomous Smart Workers
  • 21. 5 Stages of Workplace Learning (2010) Stage 1 Stage 3 Stage 4 Stage 5 Stage 2 Classroom Blended Social Collaborative E-Learning Training Learning Learning Working/Learning social media online classroom facilitators, peer­ in training (content­rich) training/ learning, UGC, trainers and e­ courses e­learning collaboration learning LMS LMS platforms social LMS working=learning, traditional approach to training supporting self­ managed and organized by L&D organized learners Autonomy Top down control Informal Learning Formal learning (managed by learner) (learning managed by L&D) © Jane Hart, 2010 (Orange/green elements added by Jay Cross)
  • 22. Social Workplace Learning Continuum formal/training informal/workflow top down/control autonomy SOCIAL TRAINING SOCIAL LEARNING & COLLABORATION organizing/managing encouraging/supporting 4 5 1 2 3 Supporting Fostering Augmenting Facilitating Supporting collaboration & connections / f2f or online online online knowledge across the org training with collaborative / Communities sharing in to build social peer learning of Practice work teams collective approaches intelligence Social Media Tools © Jane Hart, 2012
  • 23. Using Twitter in a workshop and networking event
  • 24. Social Workplace Learning Continuum formal/training informal/workflow top down/control autonomy SOCIAL TRAINING SOCIAL LEARNING & COLLABORATION organizing/managing encouraging/supporting 4 5 1 2 3 Supporting Fostering Augmenting Facilitating Supporting collaboration & connections / f2f or online online online knowledge across the org training with collaborative / Communities sharing in to build social peer learning of Practice work teams collective approaches intelligence Social Media Tools (social) LMS enterprise network / collaboration platform/ social intranet © Jane Hart, 2012
  • 25. Social Workplace Learning Continuum formal/training informal/workflow top down/control autonomy SOCIAL TRAINING SOCIAL LEARNING & COLLABORATION organizing/managing encouraging/supporting 4 5 1 2 3 Supporting Fostering Augmenting Facilitating Supporting collaboration & connections / f2f or online online online knowledge across the org training with collaborative / Communities sharing in to build social peer learning of Practice work teams collective approaches intelligence Social Media Tools enterprise network / LMS collaboration platform/ social intranet © Jane Hart, 2012
  • 26. From Learning Technologies to Social Technologies … Member profiling Activity stream Real-time updates Member commenting Threaded discussions Notifications Sharing of resources Content co-creation tools Sharing links Sharing files Polls and surveys Private messaging User liking Group spaces 26
  • 27.
  • 28.
  • 29.
  • 31. Social Workplace Learning Continuum formal/training informal/workflow top down/control autonomy SOCIAL TRAINING SOCIAL LEARNING & COLLABORATION organizing/managing encouraging/supporting 4 5 1 2 3 Supporting Fostering Augmenting Facilitating Supporting collaboration & connections / f2f or online online online knowledge across the org training with collaborative / Communities sharing in to build social peer learning of Practice work teams collective approaches intelligence Social Media Tools enterprise network / LMS collaboration platform/ social intranet © Jane Hart, 2012
  • 33. 1 Augmenting training with social approaches
  • 37. 5 Fostering connections and conversations across the org to build collective intelligence
  • 38. POLL Which of the 5 examples I’ve shown you do you feel you could best try in your organization? 1. Augmenting training 2. Facilitating collaborative learning 3. Supporting Communities of Practice 4. Supporting Work Teams 5. Fostering connections across the organization
  • 39. Social Workplace Learning Continuum formal/training informal/work top down/control flow autonomy 4 5 1 2 3 Supporting Fostering Augmenting Facilitating Supporting collaboration & connections / f2f or online online online knowledge across the org training with collaborative / Communities sharing in to build social peer learning of Practice work teams collective approaches intelligence enterprise network / LMS collaboration platform/ social intranet Enterprise (Learning) Community © Jane Hart, 2012
  • 40. The role of the Enterprise (Learning) Community Manager • Building the Community • Maintaining the Community • Coordinating and promoting a series of ongoing social activities • Responding to the learning and/or performance needs of members • Educating the enterprise as a whole on the benefits and value of an Enterprise Learning Community ethos and approach • Encouraging participation The role of the Enterprise Learning Community Manager, Jane Hart, 2012
  • 41. The slideset and links to resources can be found at bit.ly/socollab Email jane.hart@C4LPT.co.uk
  • 42. James Hilliard Jane Hart Hilly Productions Centre for Learning & www.hillyproductions.com Performance Technologies @hillyprods www.c4lpt.co.uk @C4LPT 42 © 2012 Citrix | Confidential – Do Not Distribute
  • 43. Live Demonstrations of GoToTraining are available https://citrixonline.com/deminars 43 © 2012 Citrix | Confidential – Do Not Distribute
  • 44. 3 Great Reasons To sign up for a Deminar
  • 45. 3 Great Reasons to sign up for a deminar 1 Get a firsthand look at GoToTraining in action 45 © 2012 Citrix | Confidential – Do Not Distribute
  • 46. 3 Great Reasons to sign up for a deminar 2 Have all of your questions answered by a product expert 46 © 2012 Citrix | Confidential – Do Not Distribute
  • 47. 3 Great Reasons to sign up for a deminar 3 Get a best practices guide to help you get started with GoToTraining 47 © 2012 Citrix | Confidential – Do Not Distribute
  • 49. Work better. Live better.