PDR Learning Continuum


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This is the slide deck used @ Training 2011 on Feb 8th on Session #510 - Using PDR Design Framework To Support Work Context

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PDR Learning Continuum

  1. 1. Using thePDR Learning Continuum to Support Work Context Gary Wise Chief Learning Architect MYCA Multimedia & Learning Solutions Founder/Principal Human Performance Outfitters, LLC gwise@mycagroup.com (317) 437-2555 1
  2. 2. My Background and… 30+ years in Learning Industry 12 years @ Director and above Training – Sales, Client Ed., HR/L&D, Mfg., & Healthcare Learning Strategy Consultant & Performance Consultant 4-LMSs…3-Virtual Classrooms…Web 2.0 & Learning 2.0 Design of Learning Technology Road Maps Obsessed by the concept of Learning Ecosystems PDR/Work Context Matrix Worksheet et 2
  3. 3. What Are We Really Selling? Knowledge & Skills Transfer Or… Building Capacity &Sustaining Capability 3
  4. 4. Days of Our LivesHow many hours do you think average knowledgeworkers spend in formal Learning/Trainingeach year? 0 – 25 hours 26 – 50 51 – 75 76 – 100 101+
  5. 5. Learning Resource Imbalance?Are we spending the right amount of resources … on the wrong learner context? Knowledge Worker’s time spent in Formal Learning Average 100 hrs/yr out of 2,080 working hours +/- 5% If learner’s are not in training, they must be at work… in their Formal WORK CONTEXT Learning Informal Learning Knowledge Worker’s time NOT spent in Formal Learning +/- 95%Source: Josh Bersin comment on “Future of Business of Learning” – July 23, 2009
  6. 6. Just Throw MoneyWhat percentage of training budgets/resourcesdoes your organization allocate annually to formalLearning/Training? (Not sure?...Guess) 0 – 20 % 21 – 40% 41 – 60% 61 – 80 % 81 – 100 %
  7. 7. Learning Resource Imbalance? Are we spending the right amount of resources … on the wrong learner context? Current resource allocations up to Knowledge Worker’s time spent in Formal Learning80% on average Average 100 hrs/yr out of 2,080 working hoursgoes to formal learning +/- 5% If learner’s are not in training, they must be at work… in their Formal WORK CONTEXT Learning Informal Learning Knowledge Worker’s time NOT spent in Formal Learning +/- 95% Source: Josh Bersin comment on “Future of Business of Learning – July 23, 2009
  8. 8. Learning Ecosystem Expanded “Design-Think” FORMAL INFORMAL LEARNING Plus LEARNING Environment Environment LEARNING MOMENTS of NEED !!! Discovery focus… Discovery includes…KNOWLEDGE & SKILL Plus ATTRIBUTES of WORK CONTEXT WORK CONTEXT Desired Outcome… Desired Outcome… SUCCESSFUL Plus FLAWLESS TRANSFER PERFORMANCE
  9. 9. Learning Moments of Need (5) …confronted by every learner FORMAL LEARNING1. Learning something for 1st time • Classroom / Virtual ILT • On-line Training • Webinar / Virtual Workshop2. Learning more of something • Blends of any or all… INFORMAL LEARNING WORK CONTEXT3. Trying to remember/apply • Performer Support • Job Aids (PSOs) Quick Ref. Guides • Coaching / Mentoring Guides • Knowledge Bases4. When things change • Best Practice Repositories • FAQs • Collaboration • Communities of Practice5. When something goes wrong – • Social Media – Blogs/Wikis/Messaging • Access to SMEs – Help Desk “break/fix” Conduit TecKnowledgy 2007 Copyright Used with Permission from Bob Mosher & Dr. Conrad Gottfredson
  10. 10. You Wanna Know What ???What percent of knowledge is retained one monthfollowing a formal Learning/Training event? 0 – 20 % 21 – 40% 41 – 60% 61 – 80 % 81 – 100 %
  11. 11. Learning Retention …critical to performance in WORK CONTEXT WORK CONTEXT100%80% INFORMAL LEARNING Performer Support Impact60% 58%40% 33% Classroom Learning Retention20% 15% 0% 30 48 Time after course completion 3 Min Hrs. Weeks Used with Permission from Bob Mosher Source: Research Institute of America Copyright Conduit TecKnowledgy 2007
  12. 12. ECOSYSTEM Attributes Specific to “Learning Moments of Need” • Physical location of learner/stakeholder(s) • Proximity to (& within) the workflowSPACE • Urgency related to flawless performance • Business Risk related to flawless execution • Most compelling mix of medium, mode, & transport venueMEDIA • Work Context-friendly amount • Readily consumable format Influenced by SPACE • Most effective & efficient application of learning “systems” & business technologySYSTEMS • Search, accessible, connectivity, security Influenced by SPACE & MEDIA
  13. 13. PDR Learning Continuum PREPARE 5% DEPLOY (Theory - Fact - Concept ) (Hands-On Application) Create Learner Readiness Transfer Knowledge & Skills Pre-requisite Assignments Experiential Learning – ILT & onlineIntro Flow/Tools & Support Objects Scenario-based Simulations - Labs Preparatory Activity Utilize Tools in Safe Environment REINFORCE (Implementation - Routinization) 95% Shift Emphasis to Performer Support “Just-in-Time” Learning – Job Aids, Quick Reference, Support Objects Coaching / Mentoring – Help Desk & SME Support, REALITY BYTES TM Collaboration – Communities of Practice – Social Learning – Blogs/Wikis Harvest – Best Practice – User-Generated Content – ID Top Guns Build Knowledge – FAQs – Best Practices – Blogs/Wikis Seek Feedback – Relevance/Usability Rating & Ranking – Track Usage Learning Spans the Entire ECOSYSTEM SPACE – MEDIA – SYSTEMS
  14. 14. Scope of Ecosystem Vendors Resellers 5% MKTG SALES SuppliersDIST Colleges SERVICE MFG Clients IT Customers HR FIN
  15. 15. Ain’t Tellin’…What’s your opinion of the ADDIE design model?- Great! A solid structure to support linear design- I’d rather have my teeth cleaned than use ADDIE- ADDIE died in the 2000’s, maybe earlier…- It depends, sometimes it is useful- Who is ADDIE?
  16. 16. Impact to Instructional Design …expanded DISCOVERY leads to ITERATION D ..... A D D I EDiscovery Analysis Design Develop Implement Evaluate DISCOVERY S Y S T E M S E A P R E P A R E (Theory – Fact – Concept) C I 5% D E P L O Y D A (Hands-On Application) E P R E I N F O R C E 95% (Implementation – Routinization) M S
  17. 17. Work Context = “New Classroom”Work Context L E A R N I N G C O N T I N U U M Attributes Prepare Deploy Reinforce Space Space Space Space Stakeholders Learner Learner & Instructor Learner-Boss-Help DeskPhysical Location Mobile – In their car Hotel – Corp office Mobile – Both @ Corp ofcWhere in Workflow Between client visits Scheduled ILT event During sales activity Urgency & Risk Low/Minimal Low/Minimal High/Potential revenue risk Media Media Media MediaMedium/Mode/Venue Podcast - Workflow Synchronous - Virtual Synch Feedback & Asynch Authoring Tool(s) Audacity - Visio PowerPoint SnagIt/Word (PDF)Re-Use/Re-Purpose Streaming archive Embedded PSOs Download PSO (Mobile) Object Granularity 15-minute podcast Process-step chunks PSO-level w/ push & pull Systems Systems Systems SystemsEnd-User Devices MP3 capable device Laptops Smart Phone, Laptops, & VC Delivery Systems Streaming server Virtual Classroom VC LMS (pull)-EPSS (push/pull) Network Access Broadband cellular Broadband/Wireless Broadband cellular/Wi-FiAccess to Content Direct email link LMS ID & Password Network ID & passwordUtilization Tracking Return-receipt LMS & Test Tool Relevance & Feedback Learning ECOSYSTEM Using a Learning Continuum
  18. 18. You Want Me To Do WHAT???In your opinion, which of the following stakeholder groups:- Are the FIRST 2 GROUPS to accept the PDR Model?- Are the LAST 2 GROUPS to accept the PDR Model? - Learners – Knowledge Workers FIRST - Client Managers/Departmental Leadership - Organizational Leadership (Senior Level) - Training Managers/Training Leadership LAST - Instructional Designers & Developers - Vendors/Contractors
  19. 19. CHANGE - Put on your “Sales Hat” Fortress Training Client Picnic VS.• Minimize Threats/Leverage Opportunities • Stipulate training role – “Yes, and…”• Sell & lead increments of CHANGE • Define tangible performance outcomes• Start with expanded discovery • Emphasize performance in work context• Prepare to move outside of training comfort zone • Sell “sustained capability” and go downstream with informal learning • “Localize” alignment to their mission• Build performance consulting competencies, • Be prepared to prove sustainability Learn 2.0 methods & Web 2.0 technology • Get a testimonial
  20. 20. Related Blog PostsLiving in Learning – http://gdogwise.wordpress.com/• EPSS: When Change Overruns Competency• Velocity of Business Changing the Training Game• Selling Change to Training – Please! Hurry!• Work Context is Ground Zero for Expanded Role of Training• PDR Design Model Supports Shift to Learning Design in the Work Context• The Learning Continuum – Using the PDR Design Model• Harvesting Learning’s Fruit: A Downstream Training Investment• Work Context: The New Classroom TrainingMagNetwork.com Discussion Group
  21. 21. Contact Options Gary Wise gwise@mycagroup.com (317) 437-2555Twitter: gdogwiseBlog: Living in Learning - http://gdogwise.wordpress.com/