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From Training to Supporting Social Collaboration


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Slideset from webinar presentation, 17 October 2012

Published in: Business

From Training to Supporting Social Collaboration

  1. Learning  in  a  Social  Organiza/on  From  Training  to  Suppor/ng  Social  Collabora/on     Jane  Hart   Centre  for  Learning  &  Performance  Technologies    
  2. Agenda  Introduc/on  -­‐  What  is  a  social  organisa/on?  -­‐  What  is  social  collabora/on?  -­‐  What  are  social  collabora/on   technologies?  -­‐  What  are  some  examples  of     social  collabora/on?  12  Tips  for  suppor/ng  social  collabora/on    (c)  C4LPT,  2012   2  
  3. “A  Social  Business  isn’t  just  a  company  that  has  a  Facebook  page  and  a  Twi:er  account.  A  Social  Business  is  one  that  embraces  and  cul@vates  a  spirit  of  collabora@on  and  community  throughout  its  organiza@on—both  internally  and  externally.”    IBM,  2011   (c)  C4LPT,  2012   3  
  4. Learning  in  a  Social  Organiza/on   TRAINING  &  DEVELOPMENT   LEARNING  IN  THE  FLOW  OF  WORK   PROFESSIONAL   Classroom  -­‐    E-­‐Learning  –  Blended        Natural  con/nuous,  informal,  social  learning   LEARNING     Live  –  Games  -­‐  Simula/ons   that  takes  place  whilst  working   self-­‐organized,   con/nuous  learning   using  resources  and   SOCIAL  LEARNING  (TRAINING)   SOCIAL  COLLABORATION)   tools  from  outside  the   using  social  technologies  to  augment   using  social  technologies  to  enhance  internal   organiza/on   classroom  training  and  e-­‐learning   collabora/ve  working  &,  social  learning  prac/ces   Design  &  Deliver   Connect  &  Collaborate   Using  social  media  in  live  training   Suppor/ng  work  teams   Facilita/ng  collabora/ve  learning   Suppor/ng  communi/es  of    prac/ce   Personal  Knowledge   Building  an  enterprise  community   Management  (social)   enterprise  social  intranets,     connect   converse   share   LMS   collabora/on  pla^orms  &  networks   create   curate   collaborate   not  dedicated  learning  systems   public  and  private  (proprietary)  stand-­‐alone  tools   comprising  one  or  more  of  these  features     (c)  C4LPT,  2012   4  
  5. Oscar  Berg’s    Collabora/on  Pyramid   5  
  6. (c)  C4LPT,  2012   6  
  7. Member  profiling   Private  messaging   Sharing  of  resources   No/fica/ons   Sharing  links   Sharing  files   Polls  and  surveys   Content  crea/on  tools   Ac/vity  stream   Real-­‐/me  updates   Member  commen/ng   Threaded  discussions   Member  liking   Group  spaces  External  networks  (c)  C4LPT,  2012   7  
  8. Suppor/ng  Work  Teams  (c)  C4LPT,  2012   8  
  9. Suppor/ng  Communi/es  of  Prac/ce   “groups  of  people  who  share     a  concern  or  a  passion     for  something  they  do  and     learn  how  to  do  it  befer     as  they  interact  regularly.”       E@enne  Wenger,     Communi@es  of  Prac@ce:  an  introduc@on  (c)  C4LPT,  2012   9  
  10. Harold  Jarche,  Communi@es  of  Prac@ce   enable  the  integra@on  of  work  and  learning  (c)  C4LPT,  2012   10  
  11. Building  an  Enterprise  Community  (c)  C4LPT,  2012   11  
  12. 12  Tips     for  suppor/ng     Social   Collabora/on  (c)  C4LPT,  2012   12  
  13. 1   Be  clear  about  the  purpose   of  the  ini/a/ve  (c)  C4LPT,  2012   13  
  14. 2  (c)  C4LPT,  2012   Be  clear  who  “owns”  the  Community   14  
  15. 3   Decide  who  will  be  the  Community  Manager  (c)  C4LPT,  2012   15  
  16. 4  Launch  when  you  are  ready   (c)  C4LPT,  2012   16  
  17. 5   Invite     some     early     test     users  (c)  C4LPT,  2012   17  
  18. 6   Consider  a  viral   launch  (c)  C4LPT,  2012   18  
  19. 7  Or  make  a  song  and  dance  about  it!  (c)  C4LPT,  2012   19  
  20. (c)  C4LPT,  2012   20  
  21. 8   Help  people   understand  how  it   can  become  part  of   their  daily  rou/ne  (c)  C4LPT,  2012   21  
  22. 9  Help  people  to  narrate  their  work  (c)  C4LPT,  2012   22  
  23. 10  Keep  the  group  or  community  vibrant     (c)  C4LPT,  2012   23  
  24. 11   Understand  that  not  everyone  will  contribute  (c)  C4LPT,  2012   24  
  25. Source:  Socious,    August  2011    (c)  C4LPT,  2012   25  
  26. 1  -­‐  Peripheral    (ie  Lurker)   2  -­‐  Inbound    (ie  Novice)   3  -­‐  Insider    (ie  Regular)   4  -­‐  Boundary    (ie  Leader)   5  -­‐  Outbound    (ie  Elder)   Source:    Situated  Learning:  Legi/mate  Peripheral  Par/cipa/on,  Lave  and  Wenger,    1991  (c)  C4LPT,  2012   26  
  27. 12   Do  not   underes/mate   the  /me  it   takes  to   nurture  a   group  or   community  (c)  C4LPT,  2012   27  
  28. Slideset  and     links  to  resources  at  (c)  C4LPT,  2012  ©  C4LPT,  2012   28   28