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Emotional intelligence in the workplace

Emotional Intelligence involves our ability to recognize, understand, and utilize our emotions in a constructive manner. How much impact does this have in the workplace: a lot! Research shows it is the strongest predictor of performance and the foundation for critical leadership skills. This full-day program provides participants with a framework of the personal and social dimensions of emotional intelligence, and provides concrete strategies for applying these skills in the workplace.

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Emotional intelligence in the workplace

  1. 1. In The Workplace Dr. Raymond Torrenti
  2. 2. What You Will Learn • A Definition of Emotional Intelligence • The Four Areas of Emotional Intelligence • How to Perceive and Name Emotions in Self & Others • Managing Emotions in Self and Relationships • Why Emotional Intelligence is Important at Work • How Low Emotional Intelligence Show Up at Work • Five Ways to Improve Emotional Intelligence at Work • Skills for Increasing Emotional Intelligence
  3. 3. What is Emotional Intelligence? Emotional Intelligence (EQ or EI) is a term created by two researchers – Peter Salavoy and John Mayer – and popularized by Dan Goleman in his 1996 book of the same name. It is defined as the ability to: The ability to be aware of, name, and manage one’s emotions The ability to be aware of, name, and understand other’s emotions The ability to relate to others in effective ways both personally and professionally In practical terms, this means being aware that emotions can drive our behavior and impact people (positively and negatively), and learning how to manage those emotions – both our own and others – especially when we are under pressure.
  4. 4. Three Capacities of Emotional Intelligence • Self-Reflection • Self-Regulation • Empathy These form the foundation for all competencies and skills. They provide the ability for us to adjust to change, maintain our commitments to people, help us find satisfaction in relationships, and create balance in our emotional lives.
  5. 5. How Do I Perceive and Name Emotions in Me? What Are Emotions? What Good are Emotions? What Function Do Emotions Serve? How Do Emotions Get Formed? How to Perceive & Accurately Name Emotions Self-Compassion & Self-Validation
  6. 6. How Do I Perceive and Name Emotions in Others? Six Universal Emotions Various Expressions of Emotions Barriers to Perceiving Emotions in Others Taking Interest & Validating Other’s Viewpoints & Concerns Non-judgement - Equanimity
  7. 7. Six Universal Emotions
  8. 8. Six Universal Emotions
  9. 9. Perceiving and Naming Emotions in Others Be Attentive & Observe Others Notice Your Intuition & Feelings Notice Facial Expressions Notice Body Language Notice Tone of Voice Effective Listening Validate Viewpoints & Concerns Acknowledge Their Unique Experiences and Feelings
  10. 10. Barriers to Perceiving Emotions in Others Self-Reference Self-Absorbed In Your Own Thoughts & Feelings Lack of Empathy & Compassion & Interest Devalues Emotions (in self or others) Ashamed or Uncomfortable with Emotions Avoidance - Don’t Know How to Respond
  11. 11. How Do I Regulate Distressing Emotions? Emotion Dis-regulation Skills to Regulate Emotions Be in the Present Moment Wise Mind - In Making Decisions & Taking Action Radical Acceptance - Serenity Adaptability, Flexibility, Openness to Change
  12. 12. How Do I Manage Relationships with Skill & Effectiveness? Effective Listening and Communication Assertiveness Skills Validate BOTH Your Viewpoint and the Other’s Viewpoint Influence Others with Persuasion NOT Harsh Conversion Conflict Management - Know the Rules Be Aware of Common Goals Respect, Courtesy, Compassion, Kindness, Professional
  13. 13. Relationship Interactions • Keep a common goal or objective in view, when possible • Three possible outcomes–no, yes, hybrid • Avoid clinging to an outcome while interacting with others • Multiple Rights and Wrongs in the Universe • The outcome could be ‘no’ – radical acceptance • Interact with Wise Mind • Value the other’s viewpoint – they have a right to it • Value your own viewpoint – you have a right to it • “I” statements only – you can only know yourself
  14. 14. Why Is Emotional Intelligence Important at Work? • Helps Manage Stress • Enhances Cooperation and Teamwork • Higher Performance and Potential For Promotion • Job Success and Satisfaction • Inspires Others • Creates and Healthy Work Environment • Maintains Higher Job Retention
  15. 15. • What portion of the decisions you make are emotional versus rational? • We decide 100% of everything emotionally then spend hours, weeks, and months justifying them logically • 67% of all competencies deemed essential for high performance are related to emotional intelligence • Emotional intelligence matter twice as much as one’s technical knowledge for higher performance
  16. 16. How Does Low Emotional Intelligence Show Up at Work? • Blaming others • Victim statements “If only he/she would…” • Complaining to everyone about someone without directly addressing it with the person • Gossip, character assaults, office politics, drama, jealously of others • Inability to hear critical feedback • Diverse opinions are not welcome or valued • Passive, aggressive, or passive-aggressive communication • Lack of gratitude, respect, and appreciation for others • Managers do not listen and become out of touch with those they lead
  17. 17. Take Away Thoughts Increasing emotional intelligence can be done by anyone throughout life, but it takes effort and continual practice. The reward is evident in lower stress, higher career achievement, and greater satisfaction in all relationships. Start small and expand Be open and curious Unlearn old emotional patterns & learn new ones When you fail, practice self-compassion, learn, and move on Cultivate awareness, observation, noticing, and mindfulness in yourself and those around you Practice being in the present moment Practice lovingkindness, compassion, gratitude, appreciation