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Emotional%20Intelligence%20PPT%20Slides.pptx
1. The Key To Excellence
Presented by
Ashmeet Gulhati
INTRODUCTION TO EI -
EMOTIONAL INTELLIGENCE
2. FLEE, WEE, CUPPA TEA!
• Emergency Procedures & Fire Escape
• Lavatories and Welfare
• Refreshments and Hospitality
3. INTRODUCTION TO EI -
EMOTIONAL
INTELLIGENCE
• Five Things You Need to Know About
EI
• What is Emotional Intelligence
• Understanding EI
• What Impact will my Emotional
Intelligence have on my career?
• How is my Emotional Intelligence
(EQ) related to my IQ?
• Is my Emotional Intelligence Fixed?
• I Want to Improve my EI, What
Should I Do?
• 20 Steps to EI Self Assessment
• The Four Elements of EI
• The Competencies of Emotional
Intelligence
• Intra-Personal –v- Inter-Personal
• Emotional Self Awareness
• Emotional Self Regulation
• Emotional Self Motivation
• Empathy
• Nurturing Relationships
• Tuning Into Your Senses
• Emotions
• Keeping an Emotion Log
• Nine Strategies for Promoting
Emotional Intelligence
• Leadership and EI
• Managing and Leading – Difference
Between Management and Leadership
• Improving Your EI
• Self Directed Change
• Communication
• Change Management and EI
• How to Successfully Lead Change from
the Inside Out
• Emotionally Unintelligent Leadership –
The David Brent Model
• The Impact of EI
4. FIVE THINGS YOU NEED TO
KNOW ABOUT EI
1. What is Emotional Intelligence?
5. In Working with Emotional Intelligence,
Daniel Goleman (1998) writes that EI…
“refers to the capacity for recognizing our own feelings and those of others, for
motivating ourselves, and for managing emotions well in ourselves and in our
relationships”
What is Emotional Intelligence?
6. WHAT IS EMOTIONAL
INTELLIGENCE?
• It’s about how you feel, how
others around you feel
• Knowledge of EI helps you
identify what feels good and
bad and how to change
• Maintaining an emotional
awareness and sensitivity and
developing the skills that will
help you to stay positive
• A dynamic process of learning
skills to understand yourself
and others
11. MORE POTENT PREDICTORS
OF CAREER SUCCESS WERE
• Ability to handle frustrations
• Ability to deal with a diverse range of issues
• Ability to manage own emotions
• Ability to manage own social skills
12. FIVE THINGS YOU NEED TO
KNOW ABOUT EI
1. What is Emotional Intelligence?
2. What Impact will my Emotional Intelligence
have on my Career?
3. How is my Emotional Intelligence related to
my IQ?
13. FIVE THINGS YOU NEED TO
KNOW ABOUT EI
1. What is Emotional Intelligence?
2. What Impact will my Emotional Intelligence
have on my Career?
3. How is my Emotional Intelligence related to
my IQ?
4. Is my Emotional Intelligence Fixed?
14. FIVE THINGS YOU NEED TO
KNOW ABOUT EI
1. What is Emotional Intelligence?
2. What Impact will my Emotional Intelligence
have on my Career?
3. How is my Emotional Intelligence related to
my IQ?
4. Is my Emotional Intelligence Fixed?
5. I want to Improve my Emotional Intelligence,
What Should I Do?
16. THE FOUR ELEMENTS OF EI
Self Others
Awareness
Actions
Positive impact
on others
Self
Awareness
Social
Awareness
Self
Management
Relationship
Management
17. EMOTIONAL INTELLIGENCE
COMPETENCIES
• Intra-personal, invisible to others and
occur inside of us
• Emotional Self-Awareness
• Emotional Self-Regulation
• Emotional Self-Motivation
• Inter personal
• Empathy
• Nurturing Relationships
18. EMOTIONAL SELF-
AWARENESS
• Emotional Self-Awareness
• Recognising emotions and their impact
• Accurate Self-Assessment
• Knowing one’s strengths and limits
• Self-Confidence
• A strong sense of one’s self-worth and capabilities
19. EMOTIONAL SELF-
REGULATION
• Emotional Self-Control
• Controlling disruptive impulses and emotions
• Transparency
• Displaying honesty and integrity; trustworthiness
• Adaptability
• Flexibility in adapting to changing situations
20. EMOTIONAL SELF-
MOTIVATION
• Achievement
• The drive to improve performance based on inner
standards of excellence
• Initiative
• Readiness to act and seize opportunities
• Optimism
• Seeing the “upside” in all events
21. EMPATHY
• Not to be confused with sympathy
• The Ability to Listen
• Put Yourself in the other person’s Shoes
• Understand
• Trust
23. SELF AWARENESS TEST
• In your boss’s absence you have been asked to carry out a task on
her behalf by the HR Director
• You achieve the task on time and within budget
• You feel relieved and proud
• The HRD gives you no thanks or praise and picks up on the
format of the final draft – the wrong company format Font was
used
• You then feel angry and decide that you are never again going to
agree to do work that is not within your remit or comfort zone
• You think about leaving the company
24. SELF AWARENESS TEST –
TUNING INTO YOUR
SENSES
• This means paying attention to what you actually
see and hear and not what you think you see and
hear
• Your beliefs, values, drivers and rules act as
filters. These can distort and delete what
otherwise might be important information
25. SOCIAL AWARENESS TEST
DEVELOPING SELF & OTHERS
• Empathy
• Influence
• Developing others
• Managing or Adapting to
Change
• Conflict Management
• Teamwork and Collaboration
26. WHAT IS EMOTION?
• What are the basic human emotions?
• Anger
• Fear
• Sadness
• Happiness
• Joy
• Surprise
• Disgust
28. HOW DO WE VIEW EMOTIONS?
• chaotic
• haphazard
• superfluous
• incompatible with reason
• disorganised
• largely visceral
• resulting from the lack of effective
adjustment
29. HOW DO WE VIEW EMOTIONS?
• Arouse, sustain, direct activity
• Part of the total economy of living organisms
• Not in opposition to intelligence
• Themselves a higher order of intelligence
32. TO GET AN EMOTION, GO DEEP
Amygdala is deep within the most
elemental parts of the brain.
33. BIOLOGICAL PURPOSE FOR
EMOTION
• Signaling function (that we might take action)
• Promote unique, stereotypical patterns of
physiological change
• Provide strong impulse to take action
34. MANAGING YOUR EMOTIONS
• Emotions Affect:
What we think
What we feel
How our bodies react
How we behave
35. MANAGING YOUR
EMOTIONS
IF THIS HAPPENED TO ME
….
• Cutting your Finger
• Receiving a Compliment
• Making a Mistake at Work
• Your Boss’s reaction to the Mistake
• A First Date
36. KEEPING AN EMOTION LOG
1. Event
2. Event Date / Time
3. Automatic
Thoughts
4. Emotions
5. Response
6. Outcome
7. Learning Outcome
37. CONSIDER THESE
QUESTIONS
1.What is the evidence that the automatic thought is true?
2.Could there be an alternative explanation?
3.What is the worst that could happen?
4.What’s the best that could happen?
5.What should I do about it?
6.What is the effect of my believing the automatic thoughts?
7.What could be the effect of changing my thinking?
8.If you were in this situation, what would you think/feel/do?
38. THE PERFECT OUTCOME
• Well Prepared
• Emotions in Control
• Slightly Nervous
• Feeling Confident
• A Perfect Meeting
• MD values my
contribution, wants to
work more closely with
me and my team!
39. Taking the time for mindfulness
Recognising and naming emotions
Understanding the causes of feelings
Differentiating between emotion and the need to take action
Preventing depression through “learned optimism”
Managing anger through learned behaviour or distraction techniques
Listening for the lessons of feelings
Using “gut feelings” in decision making
Developing listening skills
Nine Strategies
For
Promoting
Emotional
Intelligence
40. LEADERSHIP AND EI
Managing Yourself
• Self awareness
• Manage emotions & pace
• Optimism & self confidence
Managing Your Team
• Empathy
• Develop others
• Manage conflict & change
Managing the Work
• Achievement orientation
• Initiative
• Adaptability in problem solving
Managing Collaboratively
• Influence and inspire others
• Foster teamwork
• Organisational awareness
41. MANAGING AND LEADING
• Processes
• Facts
• Head
• Position Power
• Control
• Problem Solving
• Reactive
• Doing Things Right
• Rules
• Goals
• Light Fire Under
• Written Communication
• Standarisation
• People
• Feelings
• Heart
• Persuasive Power
• Commitment
• Possibility Thinking
• Proactive
• Doing The Right Thing
• Values
• Vision
• Stoke Fire Within
• Verbal Communications
• Innovation
MANAGEMENT LEADERSHIP
42. Level of Job Complexity
Versus
Impact of Emotional Intelligence
Low Complexity jobs
(e.g. machine operators or
admin roles)
The top 1% produce 3 times
more output than the bottom 1%
Medium Complexity jobs
(e.g. sales people or mechanics)
The top 1% is 12 times more
productive than the bottom 1%
High Complexity jobs
(e.g. physicians, account
managers, insurance sales
people)
The added value generated by
the top 1% is 127% greater than
the average
43. EXECUTIVES
• make decisions
• rely on more people
• accountable
• lead organizational change
• inspiring and energising
anxiety, fear, caution, guilt & depression
44. MANAGERS & SUPERVISORS
• behavior and treatment & turnover and retention
• influence attitudes, performance, and satisfaction
of employees
• firm and caring at the same
• employees want a supportive, caring Supervisor or
Manager
45. TEAM LEADERS & PROJECT
MANAGERS
• accountable positive environment
• shorter time periods
• projects of greater magnitude
• eliminate roadblocks
• organizations can cause a lot of frustration, anxiety,
suspicion, and resentment
• Teams may Collapse
46. SALES PROFESSIONALS
• difficult prospects and customers
• adversarial situations
• situations can generate anxiety, fear,
frustration or even outright anger
• vicious negative emotional cycle
• can stay mentally focused
• Optimism leads to persistence
• strong positive relationships
47. TEAMS
• to work smoothly with people
• Deadlines are tight,
• resources are scarce,
• technology advancing,
• team members changing
• a team member doesn't deliver
• resources are taken away
• still expected to meet tight deadlines
48. CUSTOMER SERVICE
REPRESENTATIVES
• deal with angry, frustrated customers
• verbally abused
• nervous, mad, disgusted, and angry
• require the intervention Supervisor
• company to lose that customer
• customer tell friends about the poor treatment
49. TECHNICAL
PROFESSIONALS
• pressure to do more with less
• work long hard hours
• to create and innovate
• interact with people of different functions
• do tasks, they would like to avoid
• "emotional hijacking" – a physiological
response in the brain that literally keeps
people from thinking clearly
• Communication hampered, mistakes &
errors made, creativity blocked
50. ADMINISTRATIVE STAFF
• volume of work
• New computer systems
• new requirements
• new policies and procedures
• interruptions are the norm
• overwhelmed, worried, dejected, confused,
fearful, even guilty
• Procrastination evident, mistakes increase,
depressive state, complaining and
absenteeism
• Health, attitude, and morale suffer
51. IMPROVING YOUR EI
• Guess What …….. You can develop your
Emotional Intelligence!
• “Rewire” your responses to feelings
• Change how you think and react
• Alter your behaviour
Emotions Thoughts Behavior Performance
