This document discusses emotional intelligence. It defines emotions and lists common types like happiness, surprise, disgust, fear, anger, and sadness. It explains that emotional intelligence is important for relationship management, motivation, retention, self-management, and managing others. Emotional intelligence involves dealing with people successfully, managing oneself, motivating others, understanding one's own feelings, and responding appropriately to the environment. Developing emotional intelligence in the workplace means acknowledging that emotions are always present and handling them intelligently. Low emotional intelligence can lead to relationship problems, rage in the workplace, poor decision making, and failure to advance in one's career.

1. Emotional Intelligence
-K.sekar -Officer (T& D)

2. What is an Emotion?
A moving of the mind or soul;
excitement of the feelings,
whether pleasing or painful;
Disturbance or agitation of mind caused by a
specific exciting cause and manifested by
some sensible effect on the body

3. Types of Emotions
• Happiness -Happiness is a positive emotion. It is an
expression of pleasure, contentment, good-luck or good
fortune.

Increases blood pressure

Increases heart rate

Changes breathing

Reduces levels of certain neuro chemicals

Provides a boost to the immune system

4. • Surprise -An expression used when something unexpected
or sudden occurs. Positive

dropped jaw, with mouth open

lifted and curved eyebrows

eyes, opened wide

horizontal wrinkles spanning across the forehead

Disgust – Disgust is a strong feeling of dislike. Negative

wrinkle your nose up

raise your cheeks

raise your upper lip

lower your brow

form lines below your lower eyelid

5. • Fear -A feeling that something dreadful or dangerous is
about to happen. Negative

eyebrows become drawn and raised

lips slightly drawn back with an opened mouth

upper eyelids show

wrinkles in the middle of their forehead

Anger -Anger is a strong feeling of annoyance and
displeasure. Negative
• the brows become drawn together and lower
• their lips will become set in a squarish shape, and pressed
together firmly
• their eyes will become bulgy
• their nostrils will flare

their upper and lower eyelids will tense

6. • Sadness : The state of being sad, unhappy, sorrowful, or
mournful. Negative

The corners of the lips droop, and the
bottom lip may tremble

The inner corners of the eyebrows are
drawn upwards

7. Need
Emotional Intelligence is very important for
all employees as it is one of the important
deciding factor for relationship management
resulting in motivation, retention , self
management & managing others.

8. Emotional Intelligence
Emotional Intelligence is,
• the ability of an
individual to deal
successfully with other
people,
• to manage one’s self,
• motivate other people,
• understand one's own
feelings and
• appropriately respond to
the everyday
environment

9. Emotional Intelligence
• Emotional Intelligence doesn't mean being soft – it
means being intelligent about emotions – a different
way of being smart.
Bosses and leaders, in particular, need
high EQ because they represent the
organization to the public, they interact
with the highest number of people within
and outside the organization and they set
the tone for employee morale

10. Leaders with empathy are able to understand their
employee's needs and provide them with constructive
feedback

11. Why Emotional Intelligence is
necessary
Helps managers handle
adversity & set back
Teaches managers cope when
change & uncertainty hits
organisation or their personal lives.

12. Why Emotional Intelligence is
necessary
Help to manage effective
relationship.
Help them being focussed
and stay on track by
remembering purpose &
vision.

13. It also provides them with the
courage to push against the system
to make necessary changes for their
people.
All employees want a
supportive, caring
Supervisor or Manager
who has their best
interests at heart

14. Upon graduating from college,
Debra believed that if she worked hard, she would
achieve her career success goals
She racked up a list of
accomplishments
However, just two
years into her career
she was fired.
Example to illustrate how EQ can
positively or negatively impact
one's career and the organization:

15. Working with people means working with
Emotions
• When people are
working at a common
place , emotions will play a
role.
• “Don’t bring your
personal problems to work”
is one variation of the
argument that emotions
are inappropriate in the
workplace.

16. Developing EI in the workplace
• Developing EI in the
workplace means
acknowledging that
emotions are always
present, and doing
something intelligent
with them.
• People derail because
of classic emotional
failings, not the lack of
technical skills

17. Components of Emotional Intelligence
There are five parts to it.
• Knowing what you're feeling.
• Managing your feelings, especially distressing
feelings.
• Self-motivation
• Empathy and
• Managing relationships

18. Probabilities of not having an Good Emotional
Intelligence and their consequences
• While people have shown they can produce better results at
workplace, many of us lack emotional intelligence.
• We simply don’t know how to perceive, understand,express and
manage our emotions effectively.
There are adverse consequences to have low emotional
intelligence. These includes:-

Relationship Problems

Rage in the Workplace

Poor decision making capability

failure to advance in career

19. Relationship Problems
Rage in the workplace
Poor decision making capability
failure to advance in career

20. How EQ succeeds IQ
• Emotional Intelligence explains why in-spite of equal
intellectual capacity, educational background,training
or experience some people excel while others of same
calibre and high educational degree lag behind.
• Emotional Intelligence is the dimension of intelligence
responsible for our ability to manage ourselves and
our relationship with others.

21. EQ versus IQ

22. 8 Tips to control your emotions

Take 30 belly-breaths

Get good knowledge

Redirect your mind

Don’t forget to eat

Ask yourself: is this useful?

Observe the feeling

Stay in the present

Find good ways to relax

23. Question & Answers