Emotional Intelligence

1. EMOTIONAL
INTELLIGENCE
Dr. Kashif Fraz Ahmed
MPDD-Lahore
Monday 11.11.2019

2. It doesn't matter who you are, where you
come from. The ability to triumph begins
with you. Always.
Oprah Winfrey

3. Introduction to
Emotional Intelligence
Emotion = to move

4. • Theconceptof emotional intelligence
beganto emergein the 1990s, with the
publication of Daniel Goleman’sbook
‘Emotional Intelligence’ in 1995 basedon
the workof psychologistHoward
Gardner(Harvard) (1983), and Peter
Salovey (Yale)andJohnMayer (New
Hampshire)in the 1990.
Daniel Goleman

5. • EmotionalIntelligence is the ability to
identify our ownemotionsandthose of
others,to self-motivate ourselvesand
knowhow to monitor ouremotions and
thoseof the people aroundus.
Emotional Intelligence
Ability to recognize
and understand
emotions
Using this
awareness to
manage yourself
and relationships
with others

6. Aristotle says,
Anybody can become angry – that is
easy, but to be angry with the right person
and to the right degree and at the right time
and for the right purpose, and in the right
way – that is not within everybody’s power
and is not easy. .

7. Giving and receiving
feedback
Meeting tight deadlines
Dealing with challenging
relationships
Not having enough
resources
Dealing with change
Dealing with setbacks and
failure
Practical Application
of EI

8. Person with Low
Emotional
Intelligence
Person with High
Emotional
Intelligence

9. Why IsEmotional Intelligence
Important ?
Increases Team
Perfrormance
Increases
Leadership
Ability
Improves Decision
Making

10. By Dr.TravisBradberry
Emotional Intelligence Statistics

11. EQ vs IQ
EQ is much more important than IQ

12.  Research shows that IQ can help
you to be SUCCESSFUL to the
extent of 20 percent only in life. The
rest of 80 percent SUCCESS depends
on Emotional Intelligence (EQ).
 As compared to
Intelligent Quotient (IQ) ,
Emotional Intelligence (EI)
is 4 timesmore important
key factor for successthan
IQ.

13. IQ, EQandPersonality

15. Dr.Travis Bradberry
• Dr.TravisBradberry isthe awardwinning coauthor
of the #1 bestsellingbook, Emotional Intelligence
2.0, and the cofounder of TalentSmart, the world's
leading provider of emotional intelligence tests
and training, servingmore than 75%of Fortune
500 companies.
• Hisbestsellingbookshave beentranslated into 25
languagesand are available in more than 150
countries.
• Dr.Bradberry haswritten for, or been coveredby,
Newsweek, BusinessWeek,Fortune, Forbes,Fast
Company, Inc., USAToday,TheWall Street Journal,
TheWashington Post,and TheHarvard Business
Review.

16. What is Emotional Intelligence (EI)
• Dr.TravisBradbery:
– Emotional intelligence
is madeupof four
coreskillsthat pair up
under two primary
competencies:
personal competence
and social
competence.

17. Core Skills of EI
• Dr.TravisBradbery:
– Emotional intelligence is
madeupof four coreskills
that pair upunder two
primary competencies:
personal competenceand
socialcompetence.

18. SOCIAL
AWARENESS
SELF -
AWARENESS
RELATIONSHIPS
MANAGEMENT
• Emotional Self-Awareness
• Confidence
• Self-Assessment
• Empathy
• OrganizationalAwareness
• Tolerance
• Inspirational Leadership
• Teamwork
• Conflict Management
• Achievement Orientation
• Adaptability
• Emotional Self-Control
SELF -
MANAGEMENT

19. Science Behind EI–Brain Pathways
Spinal Chord
(enters brain here)
Limbic System
(I feel here)
I think rationally
(way over here)
EQ affected by our ability to form &
keep well-traveled connections here

20. Emotional & rational brain
• Dr. Travis Bradbery:The communication
between your emotional and rational “brains” is
the physical source of emotional intelligence.
The pathway for emotional intelligence starts in
the brain, at the spinal cord.
• Your primary sensesenter here and must
travel to the front of your brain before you
can think rationally about your experience.
– However, first they travel through the limbic
system, the place where emotions are
generated. So,we have an emotional
reaction to events before our rational mind
is able to engage. Emotional intelligence
requires effective communication between
the rational and emotional centers of the
brain.

21. Improves
relationships with
colleagues
Maintains control
Lowersstress
levels
Maintains
Advantages of using
Emotional Intelligence

22. Cannot always be learned ,
though it can be
developed
Is sometimes dismissed as
being just another
management fad
Is ridiculed by people with low
levels of emotional intelligence
Disadvantages of using
Emotional Intelligence

23. Behavioural
Issues
Misunderstanding
Negative
Perception
s Emotional
Issues
Effects Of Low
Emotional Intelligence

24. REASONING And
ACCEPTING
Taking
FEEDBACK
With Ease
Body Language
Using EMOTIONS
Appropriately Admitting
General Advice

25. IF YOU ARE TUNED OUT OF YOUR
OWN EMOTIONS ,
YOU WILL BE POOR AT READING
THEM IN
OTHER PEOPLE
-DANIELGOLEMAN

26. EI,Leadership and Coaching

27. • Emotions were the first to form within the brain. They can
be found within all three layers of the brain. Before anything
else, living creatures had feelings (they still do).
• Animals and the first human beings primarily depended on
their emotions for survival. Fight or flight are responses
generated through emotions.
EI and Leadership

29. Emotional Intelligence Mapping

30. Emotional Intelligence Mapping

35. Be the change you wish to see in the world

36. Self Awareness

37. EI Starts with Self-Awareness
Self-Awareness
•Ability to accurately perceive your own
emotions
•Stay aware of your emotions as they
happen
•Keep on top of how you tend to
respond to specific situations and
people
The greatest of faults is to be
conscious of none
Thomas Carlyle

38. Improving Self-Awareness
Know Thyself
See yourself for who you are (what do you think and feel)
Watch your emotions like a hawk (even physiological signs)
Track & backtrack your emotions in a difficult conversation or meeting
– learn your tendencies in emotionally arousing situations
Use paired sharing (peer or supervisor)
Own your actions – take full responsibility for what you say and do

39. Use Awareness to Self-Manage
Self-Management
•Ability to use awareness of your
emotions to stay flexible and
positively direct your behavior
•Managing your emotional reactions
to all situations and people
The first and best victory is
to conquer self
Plato

40. Maslow's Hierarchy of Needs

41. Emotional Triggers
What are the triggers that make you want to blow an
emotional gasket?

42. Emotional Red Flags & Breakdowns

43. Becoming Socially Aware
Social Awareness
•Ability to accurately pick up on
emotions in other people
•Understand what is really going on
•Understanding what other people
are thinking and feeling even if you
don’t feel the same way
Resolve to be tender with the young,
compassionate with the aged, sympathetic
with the striving and tolerant with the weak
and wrong. Sometime in your life, you will
have been all of these.
Gautama Buddha

44. Social Awareness Requires Empathy
Empathy is the ability to see the world from another’s point of
view and to identify and understand another’s situation, feelings
and motives

45. Empathy
 Understanding others and
taking active interest in
their concerns
 Being sensitive to the
diversity about what the
others feel

46. Leaders with Empathy
 Understanding what workers feel and what they want by being
aware of their needs, perspectives, feelings, concerns, and
senses of the developmental needs of them
 Behaving carefully in terms of instructing the staff
 Becoming a good listener to employees‟ initiation without
interruption

47.  The process of influencing the
activities of an organised group
toward goal achievement
 Doing jobs through other people

48. Use Awareness to Manage Relationships
Relationship Management
•Ability to use awareness of your
emotions and emotions of others to
manage interactions successfully
•Ensure clear communication and
effective handling of conflict
People aren’t either wicked or noble. They’re
like chef salads with good things and bad
things chopped up and mixed together in a
vinaigrette of confusion and conflict.
Lemony Snicket

49. Improving Relationship Management
Seek to build high quality, high trust relationships
Try to discover what role emotions are playing in your interactions
with others
If you sense tension or other emotional reactions in a person’s body
language or speech, ask questions to seek to understand
Be quick to settle disputes, differences of opinion and
misunderstandings

50. Emotions
Anger
Happiness
Fear
Disgust
Surprise
Love
Sadness

51. Coping with Emotions
We typically deal with emotions one of four ways:
1) exaggerating the emotion so that we are overwhelmed by
them and lose control;
2) accepting the emotion and not try to regain control;
3) substituting the emotion with something more comfortable
like distractions; or
4) managing the emotion through self-awareness.

52. Emotion Management
1. Impulse control
2. Stress management
3. Anger management
4. Managing sadness
5. Problem-solving

53. Impulse Control
Responding instead of reacting
Recognizing the trigger and the physiological reaction and
Then finding a way to control your response

54. Stress Management
Indicators of stress include: neck and back pain, headaches,
overreaction, and change in sleep or appetite.
Worrying plays a part in stress and anxiety. It can create a
cycle of negative thinking.
One major source of stress is how we perceive things.
Ways of coping with stress, relaxation techniques, proper
nutrition, exercise and sleep.

55. Anger Management
Anger can have the snowball effect because it can gain
momentum from small triggers and when one has an existing
level of anger.
Venting often does not get it out of your system; instead it
gets stronger.
Managing anger could mean focusing on an incompatible
(opposite emotion), using relaxation techniques, or using an
awareness of triggers as a cue to walk away.

56. Depressive Thinking
Sadness is the emotion that people try to avoid the most.
People often isolate themselves when sad, which disconnects them
from supports.
Laughter, exercise, small successes, and helping others can all help
in counteracting sadness.
We often feel sad when we hold on to hurt feelings rather than
expressing them.

57. Relationship Building
Active listening
Empathy
Awareness of others’ feelings
Open topics and conclusion

58. Resilence
What is resilience
Managing and mitigating stress and emotional toil
Famous quotes

59. What is Emotional Resilience?
 Emotional Resilience may be described as ‘the general capacity for flexible and resourceful
adaptation to external and internal stressors’ (Klohen, 1996, p. 1067).
 Emotional Resilience refers to effective coping and adaptation when faced with hardship and
adversity (Collins, 2008).
 Emotional Resilience has been characterized by an ability to experience and ‘bounce back’
from negative emotional experiences by adaptation, to check the changing demands of
stressful experiences (Tugade and Fredrickson, 2004).

60. Managing and Mitigating Stress & Emotional
Toil
Organisational Factors:
Good Supervision
Supportive Management
Peer Support
Clear definition of tasks and responsibilities
Adequate and appropriate working tools and support
Appropriate and supportive environment and a healthy organisational and
management culture

61. Managing and Mitigating Stress & Emotional
Toil
Individual Factors:
 Improve Your Emotional Literacy & Acknowledge/Understand Your Emotions
 Enhance Your Emotional Capacity and Various Abilities
 Learn to Leverage Your Strengths
 Adopt and Maintain a Reflective Attitude & Practice Critical Reflection
 Develop Positive Regard Through Self-affirmation
 Allocate Time & Space for Your “Self” and Healing
 Aspire to Higher Values and Excellent at times in all things

62. Famous Quotes
 “Success is not final. Failure is not fatal. It is the courage to continue that makes
the difference.”
(Winston Churchill)
“You gain strength, courage and confidence by every experience in which you
really stop to look fear in the face. You must do the thing you think you cannot
do.”
(Eleanor Roosevelt)

63. The Two Wolves

65. THANK YOU
FOR
LISTENING TO
MY PRESENTATION