1. Byrappa Chandrasekhar
cosmicbyrappa3@gmail.com
Mobile: +968-91325913
Profile:
Male : 41, Married
Nationality : Indian
Location : Muscat, Oman
Current Position : Operations Manager – Office Automation
Education : B.Tech in Electronics and Communication,
Languages : English, Kannada, Hindi, Tamil, Telugu and Malayalam
PROFESSIONAL SYNOPSIS
 Handling creative and marketing initiatives in Office automation industry from19 years,
 Pre-sales support to DC/IDC teams on product, Services & Solutions.
 Mapping customers potential understand the needs & expectations values add benefits by defining the
Selling strategies for all individuals’ verticals.
 Understand competition strategies, product portfolio and its strengths, weaknesses, threats and
opportunities. a strategic marketing management position in an innovative, challenging, and client-focused
environment
 Conducting seminars, Road shows etc. Motivation for Sales, Prospecting Skills, Sales Planning, Market
Knowledge, Presentation Skills, Meeting Sales Goals, discovering potential business deals with partners
and exploring opportunities.
EMPLOYMENT RECITAL
SITCO LLC, Oman.
Designation: Operations Manager – Office Automation.
Feb 2016, to present
MPS introduction and ownership ,
New Product/model training and launch in Oman market with team
Ricoh price negotiation and Cart formation for all machines orders/cases
Ricoh Point of contact for all communication
MDS development and authentication with Ricoh Intl
Ricoh stock offtake and target achievement
Ricoh new models study and market introduction
Develop internal team for MPS Sales & Tech
Spear head the strategy side of business to increase market share and visibility
PPN Partnership to be progressed to the Next level
Check the progress and update Mgmt. on E LEARNING certifications
TO present current status of the business to MGMT every month
OVERALL RICOH TARGETS OF TURNOVER & KEY RESPONSIBILITIES
CONTROL & RESPONSIBILITY OF THE TECHNICAL TEAM
Ricoh India Ltd
Designation: Product Support Manager
Pre-sales support to DC/IDC sales on product positioning, Software positioning, Document solutions&
Technical support,
Nov 2010, Sep 2012
Handling: - 3 Sales managers, 19 sales executives and Karnataka dealers network ’.

2. Handling entire feet of printers and document solutions, customized ‘print policy” that will lock in savings
and focused towards maximizing productivity, efficiency, cost savings and sustainability improvements
Implement effective processes and methodologies to enhance productivity in enabling solution application
for customers. • Consolidate market information, updates on opportunities, deals, competition information
on products, pricing, technology, strategies etc and share with HO for developing counter strategies. •
Conduct training and coach internal sales team on product and its applications.
 Develop “Proof of Concept Demonstration”.
 Mapping customers potential understand the needs, expectations and value add benefits.
 Analyze Customer fleet on Technical, Papers, Software’s, Applications, Post printing area etc.
 competitors’ offerings and develop counter proposals Conducting Seminars, Road shows and events
 Support in developing customer Proposals and Solutions.
 Account retention and growth by adding value to customer offerings / applications
CORE COMPETENCIES
 Strategic Planning
 Business Development
 Marketing
 Product Launches
 Client Relationship Management
 Team Management
Strategic Planning
 Establishing corporate goals, short term and long term budgets & developing business plans for the
achievement of these goals.
 Devises strategies and techniques for achieving. the sales targets and eventually generates revenue for
the organization
 Identify the target market. Selling techniques and strategies for all individuals’ verticals.
 Product positioning Mapping customers potential understand the needs, expectations and value add
benefits
 Define the Selling techniques and strategies for all individuals’ verticals.
 Understand competitors are offering. SWOT analysis to know its strengths, weaknesses, threats and
opportunities.
Business Development / Marketing
 Effectuating pre-planned sales strategies for accomplishment of performance milestones.
 Identifying and networking with prospective clients generate business from the existing accounts and
achieve profitability and increased sales growth.
 Evolving market segmentation & penetration strategies to achieve targets.
 Identifying key/institutional accounts and strategically secure profitable business.
 Utilizing market information & personal network to develop marketing intelligence for generating
leads.
Product Launches / Promotions
 Devising & implementing marketing activities for successful launching of new products.
 Building brand focus in conjunction with operational requirements.
 Ensuring maximum brand visibility and capturing optimum market shares.

3.  Designing & managing corporate communication, brand image building & product awareness
campaigns.
Client Relationship Management
 Managing customer centric operations & ensuring customer satisfaction by achieving delivery &
service quality norms.
 Maintaining cordial relations with customers to sustain of the profitability the business.
 Building & maintaining healthy business relations with major clientele, ensuring maximum customer
satisfaction by achieving delivery & quality norm.
 Mapping clients’ requirements & rendering of solutions as per specified guidelines; minimizing
bottlenecks for high quality of service for increasing the Customer Satisfaction Index.
 Customizing the relationship to the individual customer, value add services through document
solutions
 Organizing promotional programs to improve sales & attain set goals in sales.
 Designing and applying various methods to accomplish targets on monthly, quarterly, and yearly
basis.
Team Management
 Monitoring sales trend, gap analysis, training, product positioning.
 Leading, mentoring & monitoring the performance of the team to ensure efficiency in process
operations & meeting of individual & group targets.
 Identifying training needs across levels through mapping of skills required for different roles and
analysis of the existing level of competencies
Motivating
Motivating team members is one of the most important duties in marketing .needs to make his
team work as a single unit working towards a common objective
Appreciation
Appreciation plays an important role in motivating the employees. Praise the ones who perform
exceptionally well. A pat on their back can actually do wonders. Let them feel special and
indispensable for the team as well as the organization.
Oct 2012 to Nov 2015
Madhu InfoTech India Pvt. Ltd Designation: Freelancer From Nov 2012 present Madhu InfoTech
India Pvt. Ltd have endeavored to achieve our Corporate Mission of 'Helping our customers to help
their customers better'. We believe in Phillip Crosby's quality principal of 'Doing everything right the
first time and every time'. Madhu InfoTech has always endeavored to achieve excellence in Quality
and Customer Satisfaction.

4. Designation: IT- Corporate service Manager for Karnataka & Andhra Pradesh).
July 2010 – Nov 2010
Designation: IT- Corporate service Manager for Karnataka & Andhra Pradesh).
 Handling customer centric operations & ensuring customer satisfaction by achieving delivery &
service quality ,
 Monitoring the Service Performance do the Performance Audit, Skill gap Analysis and
recommendation for the training,
 Study the service centre requirement for the city/location through the dealers and sales team
 Identify the dealer based on the company requirement, appoint the dealer as per the process
 achieve the service deliverables like RT /SDF/ CSI through monitoring, Spare parts management at
the dealer locations
 Verify the MIF and training status, verify the spare parts availability based on the MIF achieve the
service deliverables as per the commitment
 Daily monitoring of WMS for pending calls ,Co ordinate with logistics for pending spare calls
CO ordinate with dealers for closing and defective return pending calls, Monthly Audit with partners,
Resolving the escalated issues of customers
Canon India pvt Ltd
Designation: PGA Specialist
Dec 2002 – June 2010 Bangalore
 Handling technical support to PGA Engineers in Bangalore also to south region.
 Supporting on graphics application to the customer site at initially stage & ensuring customer satisfaction.
 Work with Sales team to provide product, business and technical knowledge in support of pre-sales
activities,
 Technical training for Pre-Sales Team, ability to develop a broad awareness of the client's technical
architecture and emerging technologies with enough knowledge to determine.
 Managing major accounts like Oracle, IBM, HSBC and Macmillan.
 Giving after sales support to the printing products of Canon.
 Handling the facilities of the printer support team at Global giant ORACLE.
 Looking after manpower management for the printer support team at ORACLE.
Modi Xerox (Dealer)
Mar’94 -02 worked as Service Engineer in Bangalore
Giving after sales support to the products of Modi Xerox printers and applications

5. Notable Attainments:
 Technical Supported extended to pre- sales team on color production machines and graphics
applications, (sold 10 image press 7000vp machines)
 Significantly maintained an excellent customer relationship by delivering customized solutions for all
clientele.
 Pivotal in Canon bagging the repeat Sales Order for the company from all major accounts and PGA
products, Ex: Ones sales order worth Rs. 5 crores from Oracle in Jan 2007.
 PGA operation stream lined by implementing new processes.
 Awarded 2005 India s best engineer.
 2006 Asia level technical Certified Engineer
Training Attended in Canon,
 Canon Image press C7000vp Color high end production printer from canon at Singapore Color
management from canon at Singapore Canon. ,
 Fiery Color Servers from EFI, Cero Color Servers from CREO.
 Large Format Printers and all color models from Canon.
 Customer orientation, Manager Skills from canon
Trained on Document Solutions at Ricoh
 CAP ,Ez Accounting Ez Charger
ESA Transformer @remote communication gate s pro
 Global Scan- DOCUMENT MANAGEMENT SOLUTIONS, Equitrac
 Kodak Capture pro PPDM
Chandrasekhar byrappa
A team is a group of people, which different abilities, talents, experience and backgrounds,
Who have come together for a common goal...consistently delighting and inspiring our customers