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Arvind Mathur
Professional with 23 years of experience in Sales & Marketing, Business Development & Channel Management
Reach Me #: 9380260624 Email: ravind_m64@rediffmail.com
CORE STRENGTHS
Client Servicing
Strategic Planning
Sales & Marketing
Business Development
Team Management
Channel Management
Profit Centre Head
B2B Account management
AREAS OF EXPERTISE
Developing periodic business plans &
strategies, in coordination with macro plans of
organization for revenue generation through
sales.
Identifying and developing new streams for
long-term revenue growth and maintaining
relationships with customers to achieve
repeat/referral business.
Identifying & implementing communication
strategies, promotional activities to attract new
businesses & improving existing products &
services.
Managing the portfolio of existing clients, with
strong focus on retention,expansion by ensuring
customer satisfaction by achieving delivery &
service quality norms. Attending to clients
concerns & complaints and undertaking steps
for effectively resolving them.
Recruiting, mentoring, training and
development of sales and operational efficiency.
Creating and sustaining a dynamic environment
that fosters development opportunities and
motivates high performance amongst team
members.
OBJECTIVE
To focus on ideas for an organization to surpass its competition in
terms of market share, product quality and brand recognition and
at the same time focus on customer service by measuring customer
satisfaction related to costs and overall quality of a product or
service offered.
CAREER HISTORY
October’14–Present: Maveric Systems Limited
Associate Manager – Strategic Account Management. Reporting-
AVP Account Management
Responsibilities
 Heading the Operations team of Strategic Accounts for
clients in the Banking & Financial services domain.
 Ensuring timely approvals & Delivery of Client invoices.
Handling escalations related to these.
 Working closely with the Finance team for accruals and
collectables for better cash flow management.
 Interacting with key stakeholders of major clients to
ensure smooth functional relationship.
 Liaising with internal functions to ensure that payments
to our partners / vendors are done on time.
 Handling escalations related to account payables from
vendors/partners and solving themamicably.
 Understand the contractual aspects of Master Service
Agreements & SOW and manage the critical aspects with
the customer
 Custodian of all Master Service Agreements and SOW
globally for strategic accounts by ensuring timely and
necessary internal approvals.
 Single point of contact (SPOC) for any matter related to
Strategic Account operations.
April’ 13 to Sept’14: Meta –I Technologies Pvt. Ltd.
AVP-Business Development (TN) - Reporting to the CEO
Responsibilities
 Software Solution selling to the academia industry based
on the “SAAS Model” & post Transition activities and
review to ensure client satisfaction and retention
 Internal liaison to ensure delivery as per committed
SLA’s.
 Periodic interface with client for rapport building and
review
 Handling Escalations.
 Account mining

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PERSONAL SKILLS
Excellent Communication & presentation
skills
Problem solving
Fast thinker
Determination
Attention to Detail
Multi-tasking
Team Player
Articulate
BROAD AREAS OF PROFESSIONAL
ACHIEVEMENTS
Won tender orders from Educational
Institutes - Computer Point India Ltd.
Executed one time bulk orderof 8.5 lakhs
from Indian Engineering Industries,Chennai
at ComputerPoint India Ltd.
Promoted to Sr. Sales Executive after
completion of 6 months at Computer point
India Ltd.
Best performing ABM award at First
Computers for the year 1996-97
Signed-up 6 new channel partnerswithin a
span of one year at First Computers
Increased collection of royalty at RO Level
at First Computers, New Delhi
Increased revenues at the franchise centers
thru’ sustained marketing effort in the
Northern region at First Computers, New
Delhi.
2 Franchise Centers supported by me were
awarded for Best overall Performance at
First Computers
Achieved maximum royalty collection at RO
Level among all ABM’s of North India at
First Computers.
July’10 to March’ 13: Everonn Education Limited.
Manager – Corporate Testing & Training – Reporting General
Manager
Responsibilities
 Responsible for managing franchise & company owned
centers .
 Streamlined the operations procedures at the centers to
ensure smooth functioning thereby increase profitability
 Effective team building for channel partners
 Manage inventory levels and re-order supplies and
equipments as & when required
 Regular centre audits and implementing corrective
measures
 Assisting franchisee to plan budgets and allocate funds
appropriately
 Organized presentations,road shows & trained Marketing
Teams for bettermarket penetration
 Meeting L&D Heads of big ticket clients – TCS,
Capgemini, Deloitte, CA Technologies,Cognizant,
Virtusa etc. for conducting Corporate Certification Drives
on various domains Pan India.
Nov’2006 to June’10 : Interport Global Logistics.
Branch Manager, Chennai - Reporting to Director Marketing
Responsibilities
 Marketing of Logistics & Shipping Services to Corporate
Export houses
 Responsible for Sales, operations, warehousing &
profitability of the branch
 Motivating sales teamto achieve targets
 Responsible for the overall functioning of the Chennai
Branch
Aug’03 to Oct’06 : Zim Integrated Shiping Services
Marketing Manager-Reporting to Branch Manager, Chennai
Responsibilities
 Marketing of Shipping Services to Corporate Export
houses
 Responsible for Export Sales, Import operations, Vessel
Handling & day to day functioning of the branch
 Motivating sales teamto achieve targets
July 1998 to June’03 : STG International Ltd
Profit Centre Head, Chennai – Reporting to CEO
Responsibilities
 Profit Center Head
 Ensured achievement of sales & collection targets
 Appointment, Development & Training of support &
Marketing staff
 Business promotions & strategic tie-ups
 Daily MIS reports to the Management
 Corporate sales

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Best Performance Award for 2 successive
quarters in the year 2000 at STG
International Ltd, Chennai.
Record breaking bookings for export
shipments in the year 2004 at Zim
Integrated Shipping
Increased the Net profit of the branch by
60% per month at Interport Global
Logistics.
Stabilized the erratic retail sales figures to a
steady 25lakhs/ month at STG International
Ltd
Central Coordinator for All India CAT-
2010 on-line examination conducted at over
50 centers Pan India at Everonn Education
Ltd
ACADEMIC QUALIFICATIONS
IT SKILLS
PERSONAL DOSSIER
Oct’93 to June’98: First Computers, New Delhi
Area Business Manager-Reporting to Divisional Manager, North
Responsibilities
 Managed Franchise/ Channel Network in Delhi, U.P. &
Haryana states.
 Formulating marketing strategies based on demographical
analysis of city/town.
 Achievement of Sales & Collection Targets by the
franchise / Channel Partners
 Organized presentations, road shows & trained Marketing
Teams for better market penetration.
Nov’89 to Sep’93 : Computer Point India Ltd
Sr. Sales Executive- Reporting to Regional Manager
Responsibilities
 Responsible for sales of “Siva” & “Modi Olivetti” brand
of computers
 Institutional sales & participated in tenders & further
negotiations.
 Corporate Sales & Collections
PG Diploma in Business Administration from Symbiosis Institute,
Pune - 2006.
M.com – Madras University 1985 – 1987.
B.com – Madras University 1983 – 1985
Well versed with MS office, Outlook Express, Excel, Internet
applications, Windows(95,98,2000 & XP)
Date Of Birth : 12th August 1964
Address
New.No.75,Old.No.29/3,NagarjunaNagar1ststreet,Rangarajapuram,
Chennai24.
Languages Known: English - speak & Write, Hindi - speak &
write & Tamil - speak.
(ARVIND MATHUR)

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