Sample Position/Series/Grade:Human Resources Specialist – Employee Benefits Competency 1 – Ability to interpret and apply Federal benefits, awards, retirement, and leave laws, regulations, procedures, and case precedents in order to effectively manage a Federal employee benefits program I have the ability to interpret and apply a comprehensive thorough knowledge of Benefits, Awards, and Retirements laws. I assist employees by ensuring they have properly completed the necessary documents and are knowledgeable of their selections. I ensure employees are familiar with vesting and agency contributions for the Retirement Plans. I am responsible for performing a full range of duties processing documentation using the electronic software. I have been afforded the opportunity to gain specialized knowledge, experience, and ability to interpret/apply procedures, manuals, regulations, circulations, laws, and other pertinent regulatory guidelines. I exhibit knowledge and ability in interpreting/applying procedures, manuals, regulations, circulations, laws, and other pertinent regulatory guidelines relating to major function specializations of Human Resources Management. I was responsible for processing Incentive Awards. I follow strict Federal procedures, manuals, regulations, circulations, laws, and other pertinent regulatory guidelines to counsel employees regarding beneficiaries. I have processed, logged, and coded the different types of awards. I am very attentive to detail to ensure awards are not given the same cases numbers, amounts are correct per regulation, and all required signatures are on awards prior to coding. I have provided assistance in coordinating and preparing for Ceremonies. Based on my efforts, over 100 employees have been recognized throughout the greater Houston area. In my previous position I have counseled employees regarding their benefits and pay; as well as inform management on the employee. Competency 2 - Ability to perform case management and review benefits packets to gather, organize, problem solve, analyze data and facts, and recommend or initiate specific action or resolution In my current previous position as a Human Resource Assistant; I prepare New Employee benefit packets. I have used problem solving skills to analyze issues that have arisen as it relates to employees benefits. I have conducted research, in addition to contacting the insurance companies to resolves employees issues. I thoroughly explain the healthcare benefits, life insurance and retirement plans; in addition to providing individual assistance prior to their selections. I communicate daily via telephone with employees from diverse backgrounds regarding benefits. I check my telephone messages and return telephone calls promptly. I display professionalism, empathy, and sympathy as it relates to benefits. I am an active listener and have the ability to think and act innovatively, look beyond currently reality to forecast futu.

1. Sample
Position/Series/Grade:Human Resources Specialist – Employee
Benefits
Competency 1 – Ability to interpret and apply Federal benefits,
awards, retirement, and leave laws, regulations, procedures, and
case precedents in order to effectively manage a Federal
employee benefits program
I have the ability to interpret and apply a comprehensive
thorough knowledge of Benefits, Awards, and Retirements laws.
I assist employees by ensuring they have properly completed the
necessary documents and are knowledgeable of their selections.
I ensure employees are familiar with vesting and agency
contributions for the Retirement Plans.
I am responsible for performing a full range of duties
processing documentation using the electronic software. I have
been afforded the opportunity to gain specialized knowledge,
experience, and ability to interpret/apply procedures, manuals,
regulations, circulations, laws, and other pertinent regulatory
guidelines. I exhibit knowledge and ability in
interpreting/applying procedures, manuals, regulations,
circulations, laws, and other pertinent regulatory guidelines
relating to major function specializations of Human Resources
Management. I was responsible for processing Incentive
Awards. I follow strict Federal procedures, manuals,
regulations, circulations, laws, and other pertinent regulatory
guidelines to counsel employees regarding beneficiaries.
I have processed, logged, and coded the different types of
awards. I am very attentive to detail to ensure awards are not
given the same cases numbers, amounts are correct per
regulation, and all required signatures are on awards prior to

2. coding. I have provided assistance in coordinating and
preparing for Ceremonies. Based on my efforts, over 100
employees have been recognized throughout the greater Houston
area.
In my previous position I have counseled employees regarding
their benefits and pay; as well as inform management on the
employee.
Competency 2 - Ability to perform case management and review
benefits packets to gather, organize, problem solve, analyze
data and facts, and recommend or initiate specific action or
resolution
In my current previous position as a Human Resource Assistant;
I prepare New Employee benefit packets. I have used problem
solving skills to analyze issues that have arisen as it relates to
employees benefits. I have conducted research, in addition to
contacting the insurance companies to resolves employees
issues.
I thoroughly explain the healthcare benefits, life insurance and
retirement plans; in addition to providing individual assistance
prior to their selections. I communicate daily via telephone
with employees from diverse backgrounds regarding benefits. I
check my telephone messages and return telephone calls
promptly. I display professionalism, empathy, and sympathy as
it relates to benefits. I am an active listener and have the
ability to think and act innovatively, look beyond currently
reality to forecast future direction, and solve problems
creatively.
Competency 3 - Ability to communicate orally, interacting
effectively with individuals and groups with diverse
backgrounds, levels of understanding, and/or opinions and
priorities
As a Human Resource Assistant I am the primary liaison
between the resource management division and the employee.
Effective communication is vital to the minimization of conflict

3. while promoting awareness relative to benefit information. I
communicate in a courteous, tactful, and respectful manner. My
goal is to ensure that employees are knowledgeable of all
benefits. I communicate daily via telephone with employees
from diverse backgrounds regarding benefits. I aim to be
proactive with regards to follow up. I display professionalism,
empathy, and sympathy as it relates to benefits. I am a careful
listener. I have the ability to think and act innovatively, look
beyond reality to forecast future direction, and solve problems
creatively.
In May 2014, I completed the Civility, Respect, and
Engagement, in Workplace Facilitator Training (CREW).
Currently I facilitate workgroups with the Veterans Affairs
Administration Hospital by communicating with employees and
providing various activities to enhance workplace civility. I
engage group members and implement alternative behaviors to
create a conducive work environment. I encourage the group
members to address their peers respectfully while encouraging
positive peer-to-peer interaction.
Organizing ideas and thoughts effectively through both written
correspondence and oral presentation is necessary for fulfilling
the duty of conducting studies and special projects. In my
academic work it was compulsory to write thesis and projects in
order to be awarded the three degrees I have. As a result, I have
gained knowledge and experience on how to organize and
communicate ideas. This competency is parallel to one of the
core competency of health care professionals of employing
practice that is based on evidence. This basically means
integrating research with clinical know-how and participation in
research and learning activities to the possible extent. The
purpose of conducting studies and special projects is to come up
with new knowledge, authenticate existing theories, discover
new theories, explain a case, describe a case, predict the
aftermath of a certain case and control a particular situation. In
the health care field this translates to product development,
quality improvement, resource allocation, need assessment and

4. utilization of health care. I am highly skilled in this field and
my outcomes will be commendable.
Competency 4 - Ability to communicate clearly and concisely in
writing, to include policies, training presentations, and
correspondence for a variety of purposes to various offices in
both Federal and private sectors
I possess a high level of written communication skills. I have
completed several college level Communication and English
courses which have aided my ability to effectively communicate
in writing. I have composed professional documents such as
business letters, memos, invoices, emails, etc; in order to relay
the proper information needed. I use word processing programs
for composing emails, memos, letters, formal reports, and
certificates. I use spell check to ensure errors corrected. I
proofread my documents for wordiness and accuracy.
When writing, I state the items by level of importance, from
most important to least. The documents I have created are
carefully written so the recipient of any background would be
able to understand the message being relayed. I do not use big
ambiguous words. I’m very simple, precise, and to the point;
when communicating in writing. I display professionalism,
empathy, and sympathy.
Competency 5 - Ability to plan, organize, and prioritize work in
order to timely accomplish a variety of tasks while working
under pressure and/or stressful conditions
It is the mandate of a human resource specialist to perform
operations on a collected data with the view of generating a
suitable report for use in decision-making. In this case, the
person should gather, clean, organize, and perform
classification standards on it without biasing. This should take
place in an independent manner. Such data can critically benefit
an organization, especially in achieving its objectives and
targets. In most cases, the office of the personnel management
receives periodic evaluations to ascertain if it is working to
achieve its target goals. Therefore, the participants in such a
setup must be well armed with the knowledge of data analysis

5. by both use of manual and computer software.
Competency 6 - Ability to utilize various computer programs
and databases, such as VistA, GRB (Government Retirement
and Benefits), e-OPF, and Microsoft Office software programs
The successful applicant needs to be thoroughly knowledgeable
on various computer programs. These computer programs
include the Veterans Health Information Systems and
Technology Architecture (VistA) and the Computerized Patient
Record System (CPRS). The VistA and the CPRS programs are
integrated software that contains all the necessary information
about veterans’ health care needs. The CPRS is basically a
graphical user interface that allows users to navigate through
the VistA, which is basically a large database that contains the
medical records of veterans across the United States, Hawaii,
and Alaska. The system is responsible for transforming the
Veteran Affairs’ healthcare system by improving efficiency and
safety in health care delivery for veterans. The database is
critical for the efficient administration of health care to
veterans across the country.
With a Masters and a Doctorate in Health Administration, I
have a thorough knowledge of the VistA and the CPRS
computer programs. I know how to gather information from the
system to carry out research on issues such as the number of
veteran re-admissions in a state over a certain period of time. I
can also update the records in the system as well as capture a
patient’s medical records from the database. Through my
coursework, I have utilized the programs for many research
assignments. I also have real life experience with using the
programs in my previous jobs as well as the experience garnered
from conducting my dissertations for both my Masters and Post
Graduate degrees in Health Administration. I am knowledgeable
of computer programs such as WebHR, EOPF, and Vista on a
daily basis. In the WebHR Program you view and retrieve
SF52’s for coding purposes. Upon completion of coding
actions; you record completed once the action flows thru to
DFAS. On the other hand in the EOPF Program is a workflow

6. completed actions into employee EOPF. You can also view
documents, edit documents, delete documents in the EOPF.
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