Here are several approaches that can be employed: Transparent Communication: Open and transparent communication is crucial to ensure employees understand the rationale behind management policies and goals. Leaders should clearly articulate the purpose, objectives, and expected outcomes of the policies and goals. Providing context and explaining how these initiatives align with the organization’s overall strategy can help employees see the bigger picture. Two-Way Communication: It is important to establish a two-way communication channel where employees have the opportunity to express their opinions, concerns, and suggestions. This can be done through regular team meetings, town hall sessions, suggestion boxes, or digital platforms for feedback and dialogue. Actively listening to employee perspectives fosters a sense of inclusion and helps management consider different viewpoints. Employee Involvement: Involving employees in decision-making processes related to policies and goals can enhance their understanding and commitment. This can be achieved through cross-functional teams, task forces, or committees that allow employees to provide input and contribute to the formulation of policies and goals. When employees feel valued and included in the decision-making process, they are more likely to support and align with management initiatives. Clear Goal Alignment: It is essential to establish a clear line of sight between individual goals and the organization’s overarching objectives. Employees should understand how their work contributes to the achievement of management goals. This can be done through regular performance discussions, goal-setting exercises, and performance feedback sessions. When employees see the direct impact of their contributions on organizational success, they are more likely to support management policies and goals. Continuous Communication: Management should ensure that communication regarding policies and goals is ongoing and consistent. One-time communication efforts may lead to information gaps or misunderstandings. Regular updates, progress reports, and reminders help reinforce the importance of policies and goals and maintain employee support over time.

1. Explains and gains the support of employees for management policies and goals updated
2023
DESCRIPTION OF DUTIES: Incumbent serves as a Supervisory Case Management Specialist
in the Case Initiation Unit, and is responsible for
planning, managing, and supervising the functions and activities of the assigned unit or team
within the assigned unit. Participates in strategic planning efforts for the unit, section, and
CSSD. Defines and directs the nature and scope of the unit’s program goals and objectives in
alignment with overall CSSD goals and objectives; plans, evaluates, and adjusts short- and long-
range plans to implement overall goals and objectives for establishing program priorities;
determines the scope of program services or special projects that should be initiated, modified, or
discontinued; and realigns the organizational and functional structure of the unit consistent with
the need to improve program coordination
internally and externally
.Explains and gains the support of employees for management policies and goals
(e.g., cost reduction, safety, etc.) and effectively communicates the policies and directives of the
CSSD Director and Deputy Director, Section Chief, and/or Assistant Section Chief to the unit
employees. Ensures unit compliance with office policies and procedures, accounts for team
performance, resolves difficult issues, and
assists other workers as needed. Independently identifies and recommends improvements to the
unit policies and procedures that will improve CSSD’s compliance with Federal performance
measures. Facilitates implementation of any approved improvements and ensures compliance by
unit employees. Ensures that all IV-D,

2. IV-E, and Medicaid child support cases are processed in accordance with Federal statutes and
regulations governing the establishment and enforcement of paternity
and child support orders. Coordinates schedules for caseworkers to interview custodial and non-
custodial parents for the purpose of establishing paternity and support, to enforce and modify
support orders, and to effect process of service on the non-custodial parents for future court
dates. Oversees the processes to
ensure that child support and medical support is provided according to court order. Ensures that
submitted support payments are properly received, recorded, and disbursed.
Analyzes, reviews, and reconciles incoming complex or misdirected payments to ensure that they
are properly credited to client accounts. Advises staff and engages with customers, employers,
and appropriate others to resolve questions in complex matters or discrepancies in
accounting and/or processing. Develops and monitors a case tracking system of all
incoming/outgoing customer inquiries, contacts, and referrals to ensure timely responses. Also,
supervises the activities of the waiting room area to ensure timely and efficient resolution of
customer inquiries by the unit staff for which responsible. incumbent supervises and manages all
activities within one of the six (6) units through unit staff. In this connection, assigns
responsibilities, distributes and coordinates caseloads; assists in the development and
collaborates with the Training
Coordinator and/or personally executes formal training programs, including case processing,
policies and procedures, and the proper use of the D.C. Child Support Enforcement System
(DCCSES); establishes performance measures and evaluates employees work performance; and
recommends selections, promotions, status

3. changes, awards, disciplinary actions, and separations .Works to achieve the objectives of
government-wide personnel programs and policies (e.g., labor-management relations and equal
employment opportunity); and deals effectively with employees and union representatives on
employee suggestions, complaints, grievances, and other matters involved in the day-to-day
administration of labor management agreements, which may include labor-management contract
negotiations .Attends planning, policy, technical, and other program-related meetings to
participate in providing recommendations, identifying problem areas and possible solutions, and
in providing unit-specific expertise and knowledge to guide discussions. Works with CSSD’s
Information Technology employees and contractors and other managers to test system
functionality of the automated D.C. Child Support Enforcement System (DCCSES) and
recommend appropriate changes. Also, prepares and submits narrative, financial, and statistical
reports. I identifies and facilitates the acquisition of materials, supplies, and
equipment. Performs other related duties as required. Knowledge Required Comprehensive
knowledge of District
and Federal rules, regulations, and statutes, including, but not limited to, Section 45 of the
C.F.R.; Titles IV-D, IV-A, and IV-E, of the Social Security Act; judicial orders and cases law;
OAG and CSSD directives, policies, and procedures; and other reference documents .Mastery
knowledge of managerial principles, methods,
and practices .Comprehensive knowledge of DCCSES, including operation, data analysis,
reporting, troubleshooting, and training. Knowledge of, and the ability to ensure the application
of, Equal Employment Opportunity regulations and requirements .Ability to effectively
communicate orally and in writing

4. Here are several approaches that can be employed:
1. Transparent Communication: Open and transparent communication is crucial to ensure
employees understand the rationale behind management policies and goals. Leaders
should clearly articulate the purpose, objectives, and expected outcomes of the policies
and goals. Providing context and explaining how these initiatives align with the
organization’s overall strategy can help employees see the bigger picture.
2. Two-Way Communication: It is important to establish a two-way communication channel
where employees have the opportunity to express their opinions, concerns, and
suggestions. This can be done through regular team meetings, town hall sessions,
suggestion boxes, or digital platforms for feedback and dialogue. Actively listening to
employee perspectives fosters a sense of inclusion and helps management consider
different viewpoints.
3. Employee Involvement: Involving employees in decision-making processes related to
policies and goals can enhance their understanding and commitment. This can be
achieved through cross-functional teams, task forces, or committees that allow employees
to provide input and contribute to the formulation of policies and goals. When employees
feel valued and included in the decision-making process, they are more likely to support
and align with management initiatives.
4. Clear Goal Alignment: It is essential to establish a clear line of sight between individual
goals and the organization’s overarching objectives. Employees should understand how
their work contributes to the achievement of management goals. This can be done
through regular performance discussions, goal-setting exercises, and performance

5. feedback sessions. When employees see the direct impact of their contributions on
organizational success, they are more likely to support management policies and goals.
5. Continuous Communication: Management should ensure that communication regarding
policies and goals is ongoing and consistent. One-time communication efforts may lead
to information gaps or misunderstandings. Regular updates, progress reports, and
reminders help reinforce the importance of policies and goals and maintain employee
support over time.
6. Training and Development: Providing training and development opportunities can
enhance employees’ understanding of management policies and goals. This can include
workshops, seminars, or e-learning programs focused on topics such as organizational
strategy, change management, or specific skills needed to support the implementation of
policies and goals. Increased knowledge and skills enable employees to align their work
with management priorities effectively.
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