Patience Bailey is an experienced Approved Mental Health Professional/Senior Social Worker with over 15 years of experience in mental health assessments, care planning, and risk assessments. She currently works as an AMHP Social Worker for North East London Foundation Trust, working on a pilot project called Mental Health Direct that provides telephone support for vulnerable individuals. Prior to this, she held several senior social work roles with experience managing teams and carrying complex caseloads. She seeks a challenging position that allows her to utilize her skills and experience.

1. PATIENCE BAILEY
63 ESSEX CLOSE WALTHAMSTOW, London, E17 6JS
Mobile 07525 346111
Email: Pndidi@aol.com
HCPC REg No: SW37563
PROFESSIONAL PROFILE
An adaptable, conscientious and dedicated Approved Mental Health Professional/Senior Social Worker
with over 15 years’ significant and progressive experience, carrying out Mental Health Act
Assessments, developing care plans and performing risk assessments for vulnerable adults in the
mental health sector. Possessing an in-dept understanding of relevant legislation, procedures and
techniques combined with extensive experience at a senior level, working in partnership with service
users and external agencies. Seeks a challenging position that will enable me to capitalise on my
professional experience and provide opportunities for professional growth.
PROFESSIONAL EXPERIENCE:
March 2015 to Present: North East London Foundation Trust (NELFT)
Role: AMHP Social Worker
Currently working on a pilot project called Mental Health Direct (MHD). Mental Health Direct is the first
point of contact of communication with service users, their relatives, healthcare professionals and other
emergency services (i.e. EDT, Ambulance, Police etc.) during out of hours. The service operate
between the hours of 17.00hours to 08.00 hours Monday to Friday and 24 hours service on weekends
and bank holidays covering four Boroughs that are under the Umbrella of NELFT.
Mental Health Direct main objective is reducing the number of vulnerable service users that are regular A
& E attendance particularly service users that suffers with Mood, Anxiety and Personality Disorder.
MHD is a telephone service that is aimed at providing, basic advice, assessment, health information,
support and reassurance to service users calling the service. MHD also supports service users to
access the appropriate level of care including advice to manage their symptoms at home.
.
Core Responsibility:
Provide advice, defuses Crisis, provide support, reassurance as well as support with medical
intervention when needed, and sign-post appropriately.
* To support service users/patients manage their own condition at home, where possible.
* To recognize and work within scope of competence seeking support where appropriate.
* To liaise effectively between caller and third party in critical situations/areas of concern e.g. child and
adult abuse, where information is not consistent or may be disputed.
• To maintain a working knowledge of emergency procedures and escalate issues affecting service
delivery as necessary.
* Part of my role also incorporated people contacting us with varied issues such as, counselling,
medication administration and side-effects; which I sign-post to the relevant team or service. I follow it up
with emails and phone calls to ensure that the service users receive the appropriate or relevant service.
* I endeavor to follow referrals made by me up by contacting the services which the service user as
signposted to. The service users are also encouraged to access the services for follow-up.
March 2014 to March 2015 Battersea Junction CMHT, Springfield Hospital,
Principle Social Worker, AMHP (CMHT)
My last assignment was with London Borough of Wandsworth. I worked as Principle Social Worker,
AMHP. I started with Wandsworth in March 10th 2014. My responsibility /duty included being the
PATIENCE.A.BAILEY

2. Team’s Safeguarding lead person (SAM), supervising social workers in the Team, undertaking the social
care needs assessment/Personalisation and imputing information on Framework (i) system in
preparation for Panel, carrying small complex cases, taking part in weekly AMHP duty, Other duties
includes, supporting Team manager, prioritising Referral & Allocations and meeting agreed targets, risk
assessment and risk management, delegation, consultation and providing advice to staff with-in the
Multi-disciplinary team and other duties delegated by the Team Manager.
April 2013 to March 2014 LONDON BOROUGH OF WALTHAM FOREST.
NORTH (CRT), COMMUNITY RECOVERY TEAM
DEPUTY MANAGER
Duties/ Responsibilities:
My job involved the managing of the health and social care staff, ensuring the duty Rota is appropriately
covered at all time. I oversee the day to day running of the team.
My responsibilities includes supervisory role, undertaking the supervision of health and social care staff.
Set and maintaining clear standards of performance and transformation and actively monitor progress
through statistical data analysis, i.e. up to date caseload activity targets, supportive to staff and line
manager and comply with Trust capability Policy. I have good understanding of -MCA 2005 and SGA
issues -Safeguarding issues. I chair and coordinated Adult Safeguarding meetings
Other duties include, prioritising Referral & Allocations and meeting agreed targets, risk assessment and
risk management, delegation, consultation and providing advice to staff with-in the Multi-disciplinary
team.
Assessment and establishing Care Plans and Packages as well signing off role. I also carry small
caseloads of complex client with multiplex needs /diagnosis.
Representing the team in multi-agency meetings i.e. Mappa, Marac and forensic interface meetings. As
an experienced AMHP, I advise and support to both Health & social care staff in legal matter relating to
Mental Health Assessment. Finally, I provide urgent responses when required.
May 2011-April 19 2013 LONDON BOROUGH OF HAMMERSMITH AND FULHAM
Approved Mental Health Professional – Adults (ASSESSMENT SERVICE)
I am currently working as an AMHP Social Worker with London Borough of Hammersmith and Fulham. I
work within the Assessment Team, the role involves, ongoing assessment and reviewing of service
users with enduring mental health problems. The Assessment Service comprises of two main sections,
the Duty i.e. Referral and Assessment and the Walk-in Clinic which is more of a self-referral, rapid
response for those who has no appointment or referral and feels the need urgent access to
support/services. Then there is the AMHP, which is done on a Rota basis. Within the Assessment
Team, I work as a link person for Older Adult client. Apart from the above mentioned processes, we also
carry cases on a short team bases.
We recently under gone organisational restructuring. However, before moving to current team, i.e
Assessment Team, I was working as a senior Social Worker within the older people's service at St
Vincent CMHT/Cognitive Impairment and Dementia Team also in, Hammersmith & Fulham. I therefore
have experience of working in an integrated team with health. I was managing a case load of 17, with
highly complex issues including Safeguarding. Every case I have worked on has provided an opportunity
to improve upon my knowledge and skills as well as developing my professional confidence
I have experience in the management of meetings in terms of coordinating, planning and setting
objectives for the meeting, e.g. Reviews, Case Conferences, Best Interest meetings and Multi-
disciplinary / Multi-Agency meetings for service users and their carers. I have also supported my
manager by attending workshops and meetings and feeding back to the team. I have extensive
experience of presenting cases to the Multi Agency Panel and have developed my communication skills.
I have knowledge of the relevant legislative framework and guidance documents that underpin work
within the Adults and Older People Services. I apply the legislative principles in my duties as well as our
PATIENCE.A.BAILEY

3. policies and procedures. I am familiar with the new Choice and Control pathway in service delivery and
have attended workshops as part of the implementation.
I have managed many and varied Safeguarding of Vulnerable Adults cases and has experience of
attending strategic/planning meeting, investigating and writing comprehensive reports according to the
Hammersmith and Fulham Multi-Agency Safeguarding policy and procedures. I undertake assessments
under the Mental Capacity Act 2005 and liaise with other agencies, carers and families as appropriate. I
have continued to enhance my listening, observation and interviewing skills through the investigation of
many forms of abuse and am fully aware of the importance of risk management.
I am a qualified Practice Assessor with experience of providing work place learning. I plan the induction
and arrange weekly supervision. I ensure that the student is allocated appropriate cases and given
opportunities to learn. This role requires completing the various reports for the University and Training
Team. I have therefore developed supervisory skills which I am able to transfer to members of staff as
appropriate. I am in the position to guide and support students with interest in social work with Mental
Health and Adult and Older People and to promote work place learning on behalf of my organisation.
This experience has also enhanced my autonomous working.
I perform my tasks efficiently through effective planning, organisational and time management skills and I
am able to meet targets and manage risk.
I have always used supervision, colleagues and personal coping skills to manage any stress so that it
does not have negative effect on my health. I have a good sickness record.
I perform my duties in anti-oppressive and anti-discrimination way in accordance to Hammersmith and
Fulham Equal Opportunity Policy and the Social Work value.
I am confident that I have the necessary knowledge, skills and experience to meet the requirement of the
post as I have evidenced keen interest in my professional development and career progression..
Feb 2011 – May 2011: London Borough of Hammersmith and Fulham (Recovery Team)
Approved Mental Health Professional – Adults (Mood, Anxiety and
Personality Disorder Team)
Worked in partnership with other healthcare professionals to complete Mental Health Act assessments
and signposted cases to the appropriate agencies. Main duties:
• Assessed risk, made recommendations and updated risk management processes; performed regular
assessment reviews to monitor changing needs.
• Crisis intervention and management.
• Implemented care plans, CPA reviews and made recommendations on support for service users.
• Provided consultation/advice on mental health legislation to members of the MD team.
• Utilised GP Link working and carry out Self Directed Assessments.
PREVIOUS CAREER HISTORY
MARCH 2009-JANUARY 2011 London Borough of Hackney
EMERGENCY DUTY TEAM:
AMHP Senior Practitioner
April 2007 – March 2009 Oxleas NHS Foundation Trust/Greenwich Council
Assessment and Shared Care Team, AMHP Senior Practitioner
Jun 2006 – Jun 2007 Oxleas NHS Foundation Trust/Greenwich Council
Approved Mental Health Professional – Adult Mental Health,
(CMHT/ Recovery)
Aug 2002 – Jun 2006 Oxleas NHS Foundation Trust/Greenwich Council
Social worker/Care Manager / Approved Social Worker
Aug 2001 – Aug 2002 IST & 2nd
Placement: (London Borough of Greenwich)
PATIENCE.A.BAILEY

4. CAMHS; Greenwich Family Centre & Children with Mental Health
and Learning Disabilities
February 1995-2000 London Borough of Greenwich, Care Manager,
PROFESSIONAL TRAINING
• AMHP Refresher Courses 2007, 2009, 2011,
2013. 2014
• ASW to AMHP conversion course 2008
• Family Intervention Training 2011 • Mental Capacity Act Training 2008
• Dual Diagnosis training course 2009 • Introduction to management 2007
ACADEMIC QUALIFICATIONS
2015 BIA Refresher Training – Bournemouth University
2008 Best Interest Assessor (BIA) Bournemouth University
2006 Bachelor of Arts in Approved Social Work Practice – Bournemouth University
2006 PQ 6 – Bournemouth University
2004 – 2005 PQ 2-5 Mental Health Social Work Award (ASW Training) – Bournemouth University
2003 – 2003 PQ 1 – Greenwich University
2000 – 2002 Diploma in Social Work – Open University
MEMBERSHIPS
• Member of the Health and Care Professions Council (HCPC)
• Member of the British Association of Social Workers (BASW)
REFERENCES Available on request.
PATIENCE.A.BAILEY