The document provides a resume for Kelly A. Gonyea outlining over 30 years of experience in administrative and clerical positions in medical offices, including roles as an office manager, secretary, insurance biller, and customer service representative. Gonyea seeks to obtain a new position utilizing skills in areas like scheduling, billing and collections, record keeping, and communication. References and educational background are also included demonstrating qualifications for administrative roles.
Dear Sir/Madam,
I am presently seeking out an employer who will allow me to utilize my administrative support, customer service, organizational abilities and computer knowledge.
As you will find in my resume that I have attached I make sure that customers have a full understanding of what to expect from me and deliver on my commitments. I enjoy building
customer confidence by listening to customers’ needs and concerns and addressing them with diligence. My thorough knowledge of a company's policies, procedures, and products allows me to solve customer requests independently and take the initiative to research problems on my own and find workable solutions.
I am a highly focused employee who gets outstanding results. I am consistently coming up with newer, more efficient ways to complete my work. I am very detail oriented and do an excellent job prioritizing my tasks to ensure key objectives and deadlines are met. I also understand the relative importance of projects assigned to me and consistently meet expectations.
If you feel that my qualifications have met your needs, please call me at your earliest convenience to schedule an interview. I look forward to discussing this position with you more in detail.
Thank you for your time and consideration.
Sincerely yours,
Yvette M. Uthmann
Enclosures
SampleJob Title Staff AssistantDepartment Department Of Ve.docxanhlodge
Sample
Job Title: Staff Assistant
Department: Department Of Veterans Affairs
Agency: Veterans Affairs, Veterans Health Administration
Job Announcement Number: JP-15-HBr-1466545-BU
Knowledge Skills & Ability KSA’s
Competency 1 – Skill in applying basic to advanced analytical techniques in data gathering/analysis methods, such as standard interviewing, surveying techniques, or record reviews, to collect various types of factual and evaluative information.
Adequate and efficient data collection and analysis has a significant impact on the expected outcome. With this regard, it is crucial to ensure that the data is adequately collected and analyzed properly so as to come up with justifiable results. My abilities in data collection and analysis are outstanding. Predominantly, the major methods of data collection that I am well-versed with include interviewing, observations/ surveys, questionnaires, and sampling. In statistical data analysis, I majorly employ numerous data analysing strategies such as the use of spread sheet.
In my current job position, I conduct several research proposals and projects and analyzed a number of data sets. This, in the long run, has helped shape my data gathering and analysing techniques. Currently, I am carrying out a few research projects on the relevant issues affecting the quality of comprehensive care that is offered to Veterans with Posttraumatic Stress Disorder and Leadership Effectiveness in healthcare Human Resource and Patient Management.
Furthermore, I strive to provide timely and insightful information on Behavioural Health Integration Program (BHIP). BHIP requires adequate population of caseloads of providers panel in General Mental Health Clinic. Principally, the analysing clinical teams tend to pay a particular attention to the adequacy of clinical challenges of missed opportunity. Moreover, the missed opportunity committee strategize and analyse the long-term plan for clinical challenges and devise the measure to address them.
Competency 2 - Knowledge of the organization including administrative practices and procedures common to organizations such as those pertaining to areas of responsibility, channels of communication, delegation of authority, routing of correspondence, filing systems, fund control point, and storage of files and records.
I am quite acquainted with the various organization’s practices and regulations. With this regard, I know what is expected of me in my line of duty as well as in leading other people. Basically, it is crucial to respect not only those individuals who are above you in authority but also those who work under you. Being conversant with regulatory policies and measures has ensured that I do the right thing at the right time.
In line with my responsibilities in the VA department, I am familiar with several VHA regulations such as the VA Paid Manual, Title 38 USC, and Career Transition Assistance Program for Surplus and Displaced Employees, Code 5CFR, Guide to .
Sample
Position/Series/Grade:Human Resources Specialist – Employee Benefits
Competency 1 – Ability to interpret and apply Federal benefits, awards, retirement, and leave laws, regulations, procedures, and case precedents in order to effectively manage a Federal employee benefits program
I have the ability to interpret and apply a comprehensive thorough knowledge of Benefits, Awards, and Retirements laws. I assist employees by ensuring they have properly completed the necessary documents and are knowledgeable of their selections. I ensure employees are familiar with vesting and agency contributions for the Retirement Plans.
I am responsible for performing a full range of duties processing documentation using the electronic software. I have been afforded the opportunity to gain specialized knowledge, experience, and ability to interpret/apply procedures, manuals, regulations, circulations, laws, and other pertinent regulatory guidelines. I exhibit knowledge and ability in interpreting/applying procedures, manuals, regulations, circulations, laws, and other pertinent regulatory guidelines relating to major function specializations of Human Resources Management. I was responsible for processing Incentive Awards. I follow strict Federal procedures, manuals, regulations, circulations, laws, and other pertinent regulatory guidelines to counsel employees regarding beneficiaries.
I have processed, logged, and coded the different types of awards. I am very attentive to detail to ensure awards are not given the same cases numbers, amounts are correct per regulation, and all required signatures are on awards prior to coding. I have provided assistance in coordinating and preparing for Ceremonies. Based on my efforts, over 100 employees have been recognized throughout the greater Houston area.
In my previous position I have counseled employees regarding their benefits and pay; as well as inform management on the employee.
Competency 2 - Ability to perform case management and review benefits packets to gather, organize, problem solve, analyze data and facts, and recommend or initiate specific action or resolution
In my current previous position as a Human Resource Assistant; I prepare New Employee benefit packets. I have used problem solving skills to analyze issues that have arisen as it relates to employees benefits. I have conducted research, in addition to contacting the insurance companies to resolves employees issues.
I thoroughly explain the healthcare benefits, life insurance and retirement plans; in addition to providing individual assistance prior to their selections. I communicate daily via telephone with employees from diverse backgrounds regarding benefits. I check my telephone messages and return telephone calls promptly. I display professionalism, empathy, and sympathy as it relates to benefits. I am an active listener and have the ability to think and act innovatively, look beyond currently reality to forecast futu.
1. Kelly A. Gonyea
15795 Garrison Lane Apt 1
Southgate, Mi. 48195
C: (734) 642-6158
W: (313)916-3788
Email: kgonyea68@gmail.com
Objective
To obtain a position where I can maximize my skills in clerical/administrative
positions.
Qualifications
I have over 30 years’ experience in a professional office setting. I am proficient
in all areas of a medical office, and my qualifications are listed below.
Education
1982-1986 General Studies, Flat Rock High School
1986-2002 I have taken a variety of courses over the years at Wayne County
Community College, Monroe County Community College, and Henry Ford
Community College. These course included accounting, Excel and general study
courses.
2014-Current I am enrolled at Baker College, Allen Park/On-line, studying
Business Management with a minor in Finance.
Employment History
2016-Present Compose correspondence and prepares forms, tables,
charts, records, statistical tables and schedules. Regularly
directs work activities of a small clerical staff such as
assigning and checking work, training, explaining and
ensuring adherence to departmental policies, procedures,
and practices. Interviews and assists in selecting clerical
personnel and participates in the evaluation of employee
performance. Assists in preparing complex administrative
reports, statements, and rosters, performs difficult data
and/or information gathering, computes complex calculations
and rafts and prepares special reports/analyses for review
by supervisor. Reviews and screens visitors and telephone
calls, ascertains callers' need and tactfully refers callers to
appropriate personnel. Responds to inquiries concerning
general administrative activities and operations, and refers
complex and/or sensitive inquires to appropriate person.
Regularly engages in a variety of contacts inside and outside
the organization, relay information, arrange meetings, gather
data and so forth, often dealing with executives, medical
staff, trustees and influential outsiders. In absence of, or as
directed by supervisor, may be required to relay confidential
2. or sensitive information. Receives and reads incoming
correspondence, reports, memoranda and the like; screens
items which can be routinely handled, prepares appropriate
responses and forward remaining materials to supervisor or
others along with necessary background information.
Arranges meetings, conferences, schedules, interviews and
appointments, completes travel arrangements and maintains
supervisor's business calendar. Answers inquiries
concerning activities and operations of subordinate
departments by referring to and interpreting established
departmental policies and procedures. Establishes,
maintains, and revises recordkeeping and filing systems.
Attends meetings and takes and distributes agendas and
minutes to appropriate personnel.
2015-2016 Henry Ford Medical Group-Vascular Surgery-Secretary
III/Fellowship Coordinator/Administrative Assistant to the
Division Head-Vascular Surgery-Maintain calendars for 7
physicians as well as conference rooms, vacation schedules,
and OR calendar. Schedule patients as need for visits and
labs, obtain authorizations from insurances for testing (i.e.
CT, MRI, etc.), Wellness Ambassador for vascular surgery
department, and Employee Giving Ambassador. Proficient
in Word, Excel, Epic, Resource Scheduler, CPNG, Outlook,
internet, PowerPoint, Access, Peoplesoft.
2012-2015
Henry Ford Center for Athletic Medicine/Orthopaedics-
Secretary II-Responsible for two surgeons calendars,
surgery boarding, patient disability/FMLA paperwork,
scheduling patients, answering all patient calls, submitting
doctors receipts for reimbursement, booking conference
rooms for meetings, taking minutes on the division meetings,
attending all meetings regarding fellowship program,
Fellowship Coordinator, obtaining insurance authorizations
for imaging and surgeries.
2010-2013 Henry Ford Health Systems-Secretary II-Home Health Care
Services. My duties include: supporting the Team Leaders
in scheduling, preparing and transmitting of patients for
home care, therapy orders, Home Health Aide schedules,
answer patient calls, doctor calls and nurse calls. Assist
nurses in obtaining information for patient care. I use Care
3. Plus to verify discharge of patients. I also use Microsoft
Office for some forms, spreadsheets and letters.
2002-now Precision Painting-Bookkeeper-accounts receivable/accounts
payable, maintained and balanced accounts monthly, ran month
end/year end reports.
2009.2010 Preet Sandhu, MDPC-Insurance Biller/Office Coordinator
Responsibilities include claims billing and collections, along with
follow up and further collections, referrals and authorizations,
patient scheduling and calls, filing and follow up calls, payroll, and
accounts payable/receivable. I also had to stay on top of
educational materials and attend seminars.
2006-2009 Dr. Mark W. Sawka, MDPC-Insurance Biller/Referral Coordinator
Responsibilities include claims billing and collections, along with
follow up and further collections. Staying on top of educations
materials that contain changes in billing codes and processes.
Generate and fax all referrals and authorizations required by
HMO’s and other insurances. Perform Bone Density Scans on the
patients scheduled for this procedure.
2005-2006 Brookside Health Center-Front Desk Clerk. Responsibilities
included schedule for 7+ doctors of various specialties. Answer
patient calls and questions. Register regular patients as well as
Occupational Medicine patients. Support the doctors and assist in
any way necessary to get the patients seen in a timely manner.
2004-2005 Insurance Manager, Horizon Chiropractic. Responsibilities
included claims billing and collections, along with follow up and
further collections. Sending monthly statements to patients with
outstanding balances. Assist the doctor in patient care and
scheduling appointments
2001-2004 Office Manager, Salomon Chiropractic. Responsibilities included
claims billing and collections, along with follow up and further
collections, payroll, accounts payable and receivable. Oversaw 3-
5 employees at one time. Some marketing and promotional work.
Assisted doctors in patient care and care plan schedules.
1986-2001 Customer Service Representative, Blue Cross Blue Shield of
Michigan. I held several positions with BCBSM, ranging from a
clerk, to accounting and lastly a Customer Service Representative
on the phones. I answered benefit questions to subscribers as
well as calmed angry subscribers when necessary. I also did
some written inquires when needed. I attended a 12-week course
on benefits interpretation.
4. 1984-1986 Worked various retail stores as a cashier/customer service
position during high school
References
Brian Metzger, RN: (734) 285-6719
Shanna Hoenig, RN: (313) 972-4065
Patty Rouse: (734) 368-7702
Valarie Gunn: (313) 916-4493