Sample Workflow of Answering a Telephone in an Office Inform caller and requested recipient of impending transfer. Politely decline offered services. Transfer caller to requested recipient. Politely ask the caller to try again at a better time. End No Record the caller’s message, name, and contact information. Forward to intended recipient. Yes Yes No Does the caller wish to leave a message? No Is the caller’s requested recipient available? Yes Is the call a sales call? Identify caller and caller inquiry. Answer phone with salutation and company identification. Start © 2012 Laureate Education Inc. Running head: REPLACE THIS WITH YOUR HEADING 1 REPLACE THESE WORDS WITH YOUR RUNNING HEAD 5 Title of Your Paper Your Name Walden University Course number and section Date Insert Title of Your Paper Here Introduction to the Paper Start your paper with an introduction to the process you are going to use in your diagram. Remember to include a substantive purpose statement. Workflow Process Insert the Workflow Chart after you introduce the process. ( Politely decline services ) ( End ) ( No ) ( Record the caller’s message, name, and contact information. Forward to intended recipient. ) ( Yes ) ( Politely ask the caller to try again at a better time. ) ( No ) ( Does the caller wish to leave a message? ) ( Transfer caller to requested recipient. ) ( Inform caller and requested recipient of impending transfer. ) ( Yes ) ( Is the caller’s requested recipient available? ) ( No ) ( Yes ) ( Is the call a sales call? ) ( Identify caller and caller inquiry. ) ( Answer phone with salutation and company identification. ) ( Start ) Figure 1. Workflow of Sample Process (This should occur after the figure). Explanation of the Workflow Process Explain the process you have diagrammed. For each step or decision point in the process, identify the following: Explain who completes this step (It can be several people.). Describe the technology used at each step. If there is no technology used in the process, please just state there in no technology used in the workflow process. Discuss the policies and rules are that are involved in determining how, when, why, or where the step is executed. Identify what information is needed for the execution of each step. Metric used for Workflow Evaluation Describe the metric that is currently used to measure the soundness of the workflow. Discuss whether the current metric is effective. Areas for Improvement Describe any areas where improvements could occur and propose changes that could bring about these improvements in the workflow. Conclusion Conclude your paper. Summarize why it is important to be aware of the flow of an activity. References Bradley, P. (2006). The history of simulation in medical education and possible future directions. Medical Education, 40(3), 254-262. Good, M. (2003). Patient simulation for training basic and advanced cli.

1. Sample Workflow of Answering a Telephone in an Office
Inform caller and requested recipient of impending transfer.
Politely decline offered services.
Transfer caller to requested recipient.
Politely ask the caller to try again at a better time.
End
No
Record the caller’s message, name, and contact information.
Forward to intended recipient.
Yes

2. Yes
No
Does the caller wish to leave a message?
No
Is the caller’s requested recipient available?
Yes
Is the call a sales call?
Identify caller and caller inquiry.
Answer phone with salutation and company identification.

3. Start
© 2012 Laureate Education Inc.
Running head: REPLACE THIS WITH YOUR HEADING
1
REPLACE THESE WORDS WITH YOUR RUNNING HEAD 5
Title of Your Paper
Your Name
Walden University
Course number and section
Date
Insert Title of Your Paper Here
Introduction to the Paper
Start your paper with an introduction to the process you
are going to use in your diagram. Remember to include a

4. substantive purpose statement.
Workflow Process
Insert the Workflow Chart after you introduce the process.
(
Politely decline services
) (
End
) (
No
) (
Record the caller’s message, name, and contact information.
Forward to intended recipient.
) (
Yes
) (
Politely ask the caller to try again at a better time.
) (
No
) (
Does the caller wish to leave a message?
) (
Transfer caller to requested recipient.
) (
Inform caller and requested recipient of impending transfer.
) (
Yes
) (
Is the caller’s requested
recipient available?
) (
No
) (

5. Yes
) (
Is the call a sales call?
) (
Identify caller and caller inquiry.
) (
Answer phone with salutation and company identification.
) (
Start
)
Figure 1. Workflow of Sample Process (This should occur after
the figure).
Explanation of the Workflow Process
Explain the process you have diagrammed. For each step or
decision point in the process, identify the following: Explain
who completes this step (It can be several people.). Describe the
technology used at each step. If there is no technology used in
the process, please just state there in no technology used in the
workflow process. Discuss the policies and rules are that are
involved in determining how, when, why, or where the step is
executed. Identify what information is needed for the execution
of each step.
Metric used for Workflow Evaluation
Describe the metric that is currently used to measure the
soundness of the workflow. Discuss whether the current metric
is effective.
Areas for Improvement
Describe any areas where improvements could occur and
propose changes that could bring about these improvements in
the workflow.
Conclusion
Conclude your paper. Summarize why it is important to be
aware of the flow of an activity.

6. References
Bradley, P. (2006). The history of simulation in medical
education and possible future directions. Medical Education,
40(3), 254-262.
Good, M. (2003). Patient simulation for training basic and
advanced clinical skills. Medical Education, 3714-21.
Gordon, C., & Buckley, T. (2009). The effect of high-fidelity
simulation training on medical-surgical graduate nurses'
perceived ability to respond to patient clinical emergencies.
Journal of Continuing Education in Nursing, 40(11), 491-500.
Please remember that the reference page should only include
references cited in the body of your paper. You need to
integrate additional resources and course readings in your
paper, to earn an excellent rating you need to integrate 2 or
more credible additional sources and 3-4 course resources into
your application assignments.
There are several important points covered in the “Guidance for
Application Assignments” I wanted to highlight:
· The use of direct quotes is discouraged and should only be
used when the source material uses language that is particularly
striking or notable.
· The introduction should provide an overview of the topic, the
purpose of the paper, and topics that will be addressed.
· Credible sources include scholarly peer-reviewed journal
articles, evidence based resources, and professional (.org),
educational (.edu), and government websites (.gov).
Commercial websites (.com) are not considered credible
sources.
· When selecting articles for course assignments, you are
advised (unless you are referencing seminal information) to
focus on work published within the past five years.

7. Please do not include the grading rubric as it sometimes inflates
Turnitin similarity scores.
Running head:
REPLACE THIS WITH YOUR HEADING
1
Title of Your Paper
Your Name
Walden University
Course number and section
Date