Yolanda Tucker Chavis is seeking a position that utilizes her skills in customer service, administration, and office management. She has over 15 years of experience in administrative roles, including positions at Capital One, the Commonwealth of Virginia Department of Juvenile Justice, and VCU Health System. Chavis has excellent communication skills, is proficient in Microsoft Office, and has a proven ability to multi-task and work independently.

1. 804.896.5004 - ychavis@gmail.com
5741 Quiet Pine Circle, Apt 103, Chester, VA 23831
Yolanda Tucker Chavis
SUMMARY OF QUALIFICATIONS:
 Ability to work under pressure and independently with minimal supervision
 Excellent communication skills both oral and written
 Excellent customer service and relationship building skills
 Ability to identify and resolve customer complaints with a commitment to customer service and
to find necessary materials and resources to provide solutions to customer inquiries
 Ability to set-up & maintain an office and confidential files
 Ability to handle multiple tasks simultaneously
EDUCATION
Expected Graduation November 2016, Associate of Arts in Business, University of Phoenix,
Richmond, VA
PROFESSIONAL EXPERIENCE
September 2013 – Present Risk Coordinator
Capital One, Chester, VA
 Conduct extensive customer interaction via inbound and outbound calls via automatic dialer;
collect payment to bring accounts current
 Update account information and complete appropriate documentation.
 Overcome objections and concerns that customers may have about making payments toward
their account(s) as well as educate benefits of on-time payments
 Provide thorough and accurate documentation to collection accounts
 Service collection accounts by investigating problems and finding resolutions to create a
positive customer experience
 Maintain superior quality assurance results
November 2012 – August 2014 General Administration Supervisor I/Coordinator I
Commonwealth of Virginia Department of Juvenile Justice, Youth Industries, Richmond, VA
(2008-2014 Received two promotions; from Administrative Support Manager Assistant to General
Administration Supervisor I/Coordinator I)
 Developed and monitored Youth Industries' $25K budget
 Increased Youth Industries’ Revenues from $25K to $55K in a two span
 Developed and maintained a database to track revenue and expenditures; reviewed
monthly expenditures and revenues for accuracy
 Received and distributed all work order requests to appropriate Work
Enterprise/Apprenticeship
 Independently generated invoices based on Work Enterprise/Apprenticeship work order
requests
 Accounts Receivables/Payables
 Independently prepared and monitored payroll for Work Enterprise/Apprenticeship
residents and submitted to Business Managers to pay residents accordingly
 Independently ordered/purchased supplies, equipment, etc. as needed via eVA or SPCC
 Prepared monthly accounting reports for credit card purchases and other reports upon
request
 Supervised, monitored and coordinated the daily operations of the juvenile industries
programs in the juvenile correctional centers

2. 804.896.5004 - ychavis@gmail.com
5741 Quiet Pine Circle, Apt 103, Chester, VA 23831
Yolanda Tucker Chavis
 Picked-up and delivered completed work order requests via state vehicle or shipped via
UPS
 Insured Work Enterprises/Apprenticeships had jobs and supplies to complete jobs at all
times; marketed Youth Industries services whenever possible to generate job opportunities
 Updated and maintained Youth Industries Policy and Procedures Manual and brochure as
needed.
July 2008 – November 2012 Administrative Support Manager Assistant
Commonwealth of Virginia Department of Juvenile Justice, Youth Industries, Richmond, VA
 Provided assistance to Business Manager in developing & monitoring program budget &
expenditures for Youth Industries & advised Business Manager of potential problems
 Reviewed monthly expenditures & revenues for accuracy; developed & maintained a
database to track revenue & expenditures; prepared monthly reports & other reports upon
request
 Supervised, monitored and coordinated Youth Industries Work Enterprises/Apprenticeships
at Natural Bridge, Bon Air, Beaumont, Hanover & Culpeper Juvenile Correctional Centers
 Independently generated invoices based on Work Enterprise/Apprenticeship Work Orders
 Independently prepared & monitored payroll for Work Enterprises/Apprenticeships
 Independently ordered expenditures via eVA or Small Purchase Charge Card (SPCC) for Work
Enterprises/Apprenticeships following the APSPM guidelines & needs of each entity
 Provided approval for invoices prior to payment
 Provided quotes to clients for services offered through the Work
Enterprises/Apprenticeships
 Assisted in the development & maintained Youth Industries Data in BADGE
 Updated, maintained, and assisted with the development of Youth Industries Policies,
Procedures Manual & Brochures
September 2006 – June 2008 Administrative Assistant
Bland Enterprises, Inc., Petersburg, VA
 Responded to incoming telephone, email, and written requests providing accurate and
complete funeral information
 Typed funeral obituaries and thank you notices accurately; typed death certificates without
error
 Processed accounts receivables; processed deposits and wrote company checks when
required; processed and distributed reimbursements
 Prepared Virginia Statistics Reports of Funeral Directors
 Processed pre-need packets and insurance claims; created, designed, formatted, prepared
company forms and funeral programs as needed
September 2002 – August 2006 Executive Assistant to the Vice Chair of Faculty and
Divisional Secretary
MCV Hospitals and Physicians of VCU Health System, Richmond, VA
(1999-2006 Received three promotions; from Secretary Senior to Executive Assistant)
Executive Secretarial Support
 Provided executive secretarial support, office management, and administrative assistance to the
Vice Chair of Faculty, Department of Radiology.
 Performed a wide variety of secretarial assignments regulating and controlling office activities
and document flow within the Chair’s Office; relieved the Vice Chair of Faculty of various details

3. 804.896.5004 - ychavis@gmail.com
5741 Quiet Pine Circle, Apt 103, Chester, VA 23831
Yolanda Tucker Chavis
associated with scheduling appointments, provision of materials for meetings, processing of
appointments, processing of inter-office and intra-office memoranda and e-mail, and
preparation of travel itineraries
 Served as the Divisional Secretary for the Vice Chair in the Chair’s Office for visitors, faculty, etc.
to assure courteous treatment
 Screened telephone calls and incoming mail. Answered inquiries concerning office procedures
that required an understanding of the organization, programs, and procedures related to the
work of the department
 Organized, prepared and maintained paper and electronic files for divisional and faculty
activities, sectional and confidential faculty files, personal and academic files
 Composed and prepared correspondence independently based on knowledge of Department
rules and policies, using own initiative from general instructions and marginal comments on
incoming correspondence and complete form letters
 Organized a calendar and kept records of various appointments, conferences, and other
scheduled activities on a daily basis
 Assured awareness of all appointments and assembled any necessary information or material in
order to facilitate participation based on knowledge of subject matter
 Communicated changes to appointed individuals when unexpected events change itinerary.
 Handled telephone calls regarding the problems that may occur requiring the attention by either
compiling necessary information for attention, resolving the problem independently, or
referring calls to appropriate area where indicated
 Served as primary triage in division for problems as to whom to refer a problem or if immediate
attention was required
 Accurately typed, proofread, and edited general clinical correspondence,
manuscripts/manuscript reviews, book chapters, abstracts, and exhibits for publication in
medical journals or for presentation at state, national, and international scientific meetings
 Typed, formatted, and photocopied handouts, lectures, and slides for faculty for presentation
within the hospital and at national and international conferences/lectures
Departmental Administrative Faculty Support
 Prepared and typed the weekly faculty schedule from a computer generated schedule form
and distributed each Friday for the following week
 Coordinated and tracked scheduling of faculty coverage for meeting times, holidays, and
other special situations
 Prepared semi-monthly accurate reports on faculty/fellow absences and sent to the chair’s
office. When faculty/fellow member has problems or questions regarding their leave time,
reimbursements, coverage questions, etc., attempted to answer their questions, find out the
requested information from appropriate sources such as Department Chair’s secretary,
Administrator’s Office and other University sources, or when necessary referred the question
to the Chair
June 2002 – September 2002 Executive Assistant to the Vice Chairman of Operations
MCV Hospitals and Physicians of VCU Health System, Richmond, VA
 Transcribed confidential letters of recommendation, employment reprimands, and
employment offers
 Scheduled meetings, interviews and appointments
 Processed interoffice and intra-office memoranda, emails, and preparation of travel
itineraries

4. 804.896.5004 - ychavis@gmail.com
5741 Quiet Pine Circle, Apt 103, Chester, VA 23831
Yolanda Tucker Chavis
 Answered inquiries concerning office procedures that required an understanding of the
organization, programs and procedures related to the work of the department
 Organized, prepared and maintained confidential paper and electronic files for divisional and
faculty activity, personal and academic files, and quality assurance
 Made travel arrangements, hotel and transportation reservations
 Typed travel authorizations and reimbursement vouchers as per State guidelines
 Implemented new software and prepared documentation either through Outlook, Word,
Excel, or PowerPoint for review for meetings and/or filing materials
 Applied software for the development of special reports, slides, graphs, charts, labels, etc.
 Prepared, typed and distributed faculty schedules
 Initiated and processed paperwork for requesting leave time (vacation, sick, holiday, meeting
 Accurately typed, proofread, and edited general clinical correspondence, manuscripts,
manuscript reviews, bookchapters, abstracts, and exhibits for publication in medical journals
or for presentation at state, national and international scientific meetings
 Typed and maintained faculty annual reports and curriculum vitas
October 1999 – June 2002 Secretary Senior
MCV Hospitals and Physicians of VCU Health System, Richmond, VA
 Transcribed confidential medical dictation
 Scheduled appointments and meetings; Prepared materials for meetings
 Coordinated travel arrangements, hotel and transportation reservations
 Prepared and distributed weekly and monthly schedules and conferences accurately
 Requested, retrieved and mailed medical records and images (films)
 Maintained faculty calendars; sorted and distributed mail to appropriate faculty and staff
 Typed and updated faculty annual reports and curriculum vitas as needed
 Organized, prepared and maintained paper and electronic files for faculty activity, sectional
and confidential faculty files
SKILLS
 Microsoft Office Suite
 BADGE (Balanced Approach Data Gathering Environment)
 eVA (Virginia's online, electronic procurement system)
 Commonwealth of Virginia $30K Small Purchase Charge Card (SPCC) & $1K Travel Card
Certified
 Operated Personal State Vehicle